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646 Reviews

- Industry: Writing & Editing
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Zoho Invoice is the perfect invoicing solution for freelancers
Reviewed on 17/05/2023
My experience with Zoho Invoice has been great. I used to use Wave to invoice clients for years....
My experience with Zoho Invoice has been great. I used to use Wave to invoice clients for years. But then they changed to only be available for US and Canadian customers. After that I then tried a number of other invoicing software and settled on Zoho Invoice. For freelancers and small businesses it is the perfect option, and completely free! It makes it quick and easy to add new customers, invoice them, and also keep track of outstanding payments.
Pros
I love that Zoho Invoice software is free to use, and also integrates Stripe to allow me to take credit and debit card payments. As a freelancer, I work with a small number of clients, and only send a few invoices per month, so paying for other freelancing software doesn't seem like good value. I like that the invoice can be customized to suit my branding, as well as adding custom fields such as an ABN. It is also minimalist and looks professional. Another great thing is that there are also no restrictions on the number of clients I can add, which is perfect because I do a lot of one off projects.
Cons
I don't like the way that the card payments via Stripe appear on the invoice. It is just a small icon of a card under the 'Payment Options' section, but it doesn't seem as clear or trustworthy as other invoicing software. I manually added text about clicking the icon to make a payment by debit or credit card via Stripe. However, I noticed that the number of clients who do so is significantly less than when I used to accept card payments via Wave. It can also be confusing to find certain menu items when configuring invoices - especially related to custom fields.
Alternatives Considered
FreshBooksReasons for Choosing Zoho Invoice
I only send a few invoices per month, and the Freshbooks Lite plan only has up to 5 billable clients. Because I do a lot of one off projects, I found myself having to delete previous clients to still be able to charge new ones. The next plan was double the price, and went from 5 to 50 billable clients - a significant difference.Switched From
FreshBooksReasons for Switching to Zoho Invoice
Zoho Invoice has all of the features that I need and is totally free. It also doesn't have any limitations on the number of clients I can invoice.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great invoicing tool for small businesses
Reviewed on 25/11/2019
Overall good customer service and good product. We tried different ways to implement the recurring...
Overall good customer service and good product. We tried different ways to implement the recurring feature that most of our clients would use. We wanted to auto deduct recurring invoices and it didn't have that feature, otherwise, we probably would have stayed with it. We did use Zoho subscriptions for that.
Pros
It was quick to get up and running. The software is fairly easy to navigate and provides professional looking invoices that are downloadable by my customers. My favorite feature is the reminder feature, once you send out an invoice the software can send out automated reminders for the client to pay in case they don't see it in their email the first time or get busy and forget (cause an email will be forgotten eventually, as good intentioned as we all are). Definitely good for people starting out and small businesses that don't have a lot of clients. The price point is low for starting out, usually a lot less than other software I've seen and used. And if you use Zoho CRM, in can integrate with that.
Cons
For me personally, I was using the software for invoicing website development customers, and once you get done, apart from web hosting, you are done. And over the past few years, I hit my max level and I don't feel like its much of a benefit to have past customers count towards my limit. Some of which are small jobs.
I think it would be better if you have the same customers you invoice regularly.
Alternatives Considered
PayPalReasons for Choosing Zoho Invoice
We were switching CRM systems and cutting back on things we were not using.Switched From
KeapReasons for Switching to Zoho Invoice
Better options than paypal with less setup.Response from Zoho
Hi Matthew,
Thanks for the review!
We are happy to know the automatic reminders and the integration between Zoho Invoice and Zoho CRM were of help to you.
Regarding recurring transactions, it's good to hear that Zoho Subscriptions caters to your needs but since Zoho Invoice itself has recurring invoices and the ability to auto-charge your customers, we would like to know a little more on it.
You can reach out to [email protected] so that we can understand your requirements better.
Regards,
Harikrishna
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Free to Paid - Service & Expectations Can Use Improvement
Reviewed on 06/04/2019
Overall starting out it was ok. Even though there were setbacks it helped on a budget. However...
Overall starting out it was ok. Even though there were setbacks it helped on a budget. However there are much better programs out there that are less maintenance and easier to use.
Pros
The free service makes it great for someone starting or learning how to use invoices with no overhead. Its easy to use and print reports for file keeping, and visually appealing to customers.
Cons
If you are looking for more advanced features like advanced payment processing or sending to more than 5 users. etc, you will want to use the pro version or most likely look somewhere else for the price you pay. The customer service is terrible and outsourced to other countries. This is an issue if you need any assistance whatsoever.
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Love this platform
Reviewed on 10/08/2023
I was tired of using excel and this was a smooth transition. It also allows me to continue...
I was tired of using excel and this was a smooth transition. It also allows me to continue numbering my invoices.
Pros
It's easy to use and allows you to upload your company logo.
Cons
I do not see an option to add tax which may be necessary for other users
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
feel loved
Reviewed on 05/11/2023
Pros
Pavements are got at any time since it unlimited and automate reciept.
Cons
zoho invoice very cheap to purchase due to the fact that its free for use hence simples work for we business operators
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very Much Recommended
Reviewed on 11/10/2023
Pros
Invoicing and payments tracking. The fact that I can access it from my computer or my phone.
Cons
I Liked it. Nothing to be objective about.
- Industry: Utilities
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Small Business Accounting
Reviewed on 06/11/2023
Pros
Ease of use and the ability to keep track of Invoices, Costs and Profit
Cons
I have no issues with the system and therefore no Cons to using the system
- Industry: Staffing & Recruiting
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Recruiter Review
Reviewed on 17/10/2023
Pros
Straight Forward Process to Generate Invoice
Cons
The system keeps putting my clients zip code in front of the city - it should be reversed
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Zoho transformed our invoicing situation
Reviewed on 08/11/2023
Pros
Super easy to use. Very professional delivery. Easy to set up. Easy to monitor.
Cons
They have an on line payment portal. I didn't have time to look at this or set it up. I wish it had been more "optional" in the set up process. In other words, 'I have found no cons to Zoho invoice. I just commented on the feature that I liked the least.'
- Industry: Events Services
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Zoho Invoice Great for Small Business
Reviewed on 28/10/2023
Pros
The fact that Zoho has it all together makes it easier and faster for new business setup.
Cons
We have only been using Zoho less than a year. And even though there are things we are still exploring, I really don’t have any real negative things I can say.
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Complete end to end invoicing solution for SMBs
Reviewed on 29/05/2021
Very satisfied and extremely happy customer of Zoho Invoice.
Makes most of the "headache" piece...
Very satisfied and extremely happy customer of Zoho Invoice.
Makes most of the "headache" piece of work in finance really easy and smooth by automating recurring tasks.
Pros
Zoho Invoice has long been an dependable tool for all our internal billing and invoicing needs.
Ability to choose templates, customize design, adding categories and much more, makes it an integral part of our day to day business.
The product has extensive features like dashboard, estimates, payments, recurring payments etc which can serve very well to any startup, SMB or enterprise.
The product has strong UI/UX and the simplicity to use does not require any additional training or hand-holding, its just amazing how fast our new resources pick it up from day 1
We have used Zoho Invoice from our starting days and we have grown stronger together over all these years
Cons
As a founder-led company, I wish there was a feature to group multiple invoices into one and create a invoice group list, some customers expect us to submit multiple invoices in batches.

- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Excellent billing tool with good price and support
Reviewed on 17/07/2022
The fact that all the greatest and most helpful products can be found in a single location is the...
The fact that all the greatest and most helpful products can be found in a single location is the standout feature of the Zoho offering. It helps us save both time and money while also making our job easier and more pleasant.
Pros
This application makes it possible to collaborate on projects without the risk of confidential data being compromised, which makes it the ideal tool for my company's small business. This is a service that earns five stars from me.
Cons
It is a significant drawback and adds a lot of extra work for me to have to pay for each person after I have already signed up. I constantly get stopped while paying, and the procedure is a little bit sluggish. It has a sensation of danger.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent Invoicing and Expense Tracking Tool
Reviewed on 19/10/2020
Excellent experience. For invoicing and expense tracking, this is a great product.
Excellent experience. For invoicing and expense tracking, this is a great product.
Pros
Hands down, the feature I liked best about Zoho Invoice was its ease of use. I place a lot of emphasis on this aspect of software. If software is difficult to learn, or it is not pleasing to use, then why bother. With Zoho Invoice, I was up and running in less than an hour. Like all of Zoho's software, the user interface is pleasant and makes sense. The product is also stable. No glitches, hiccups, or bugs.
Cons
Not so much a "dislike" as I simply needed software that did more than just invoicing and expense tracking, which is what Zoho Invoice does really well.
Response from Zoho
Hi Eric,
Thank you so much for leaving us a terrific review! We are humbled :)
Ease of use has always been at the heart of everything we do at Zoho Invoice, and we're glad to know you like it!
Feel free to share your feedback to support[at]zohoinvoice[dot]com anytime.
Cheers,
Harikrishna
The Zoho Invoice Team
- Industry: Banking
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Invoicing through Zoho
Reviewed on 17/04/2023
Very easy to use a good product, looks very professional once set up.
Very easy to use a good product, looks very professional once set up.
Pros
Very easy to use and set up customised templates, that look very professional. Easy to track and follow invoice payments, and easy to duplicate invoices.
Cons
Not so easy to add payments that require tax held back, such as in Asia. Once you get used to it it is possible but takes time to learn.
Alternatives Considered
InvoicelyReasons for Choosing Zoho Invoice
Looks much more professional and templates are much better, lots more functionality.Switched From
Google SheetsReasons for Switching to Zoho Invoice
Looked a better platform and like the CRM system that integrates.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Most User Friendly and Cost effective Billing Software
Reviewed on 20/01/2023
This is truly the best online billing tool available for SMEs and Startups. I have scaled from a...
This is truly the best online billing tool available for SMEs and Startups. I have scaled from a few invoices per month to hundreds of invoices. Also, we keep getting constant updates from the Zoho team. The recent theme update is simply awesome. I can use my brand color for my invoice tool.
Pros
I personally love the template feature for invoices. Being an enterprise software we have several demands of getting Invoices in a specific formats. It is easy to have multiple formats for multiple customers. The Approval mechanism ensures we are sending correct invoices.
Cons
Billing for Projects is only on per hourly basis. It would be better if it supports per month, per day conventions also.
Alternatives Considered
Quickbooks OnlineReasons for Switching to Zoho Invoice
Ease to use and fits all my requirements at a minimal cost.- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Zoho Invoices: Just when I thought things couldn't be better or easier.
Reviewed on 31/08/2021
Efficient way to track my time and create an invoice for each client. Time (and therefore money)...
Efficient way to track my time and create an invoice for each client. Time (and therefore money) does not fall through the cracks.
Pros
Logging my time and being able to send my clients a detailed invoice (that I can customize) is critical to me. The fact that my client can opt to have a portal to see invoices, payments, etc. is icing on the cake!
Cons
Because invoicing is my business Achilles Heel, I would like it even better if I could create a recurring (monthly) invoice for my clients so I don't have to remember to do it. It is just there. Recurring billing right now is only for a fixed amount and I cannot add billable hours to it. However, the PROS definitely outweigh the CONS.
- Industry: Management Consulting
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use invoicing software for small businesses
Reviewed on 20/02/2023
It made invoicing quicker, more professional and far more secure than creating invoices in Word.
It made invoicing quicker, more professional and far more secure than creating invoices in Word.
Pros
Zoho Invoice is intuitive, easy to set up and makes invoicing efficient. User interface is logical and clean.
Cons
No negative aspects to Zoho Invoice. I only stopped using it as I upgraded to Zoho Books for the full accounting functionality.
Reasons for Choosing Zoho Invoice
Wanted better information security, more professional layout and reporting functions (Word). I found Xero to be a little clunky and less intuitive for a micro business.Reasons for Switching to Zoho Invoice
More intuitive and good value- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
My Go For Invoicing platform
Reviewed on 13/02/2021
It was hilarious at first, i was searching for an app to generate invoice when i am outside i came...
It was hilarious at first, i was searching for an app to generate invoice when i am outside i came across zoho invoice gave it a try first try was funny as the functions didn't made any sense at first but soon after an hour so it felt like this application is really thought through when crafting, i quickly set it as my next go-to invoicing app on desktop and mobile and on the cloud, thanks you zoho for this wonderful service.
Pros
Everything from custom payment gateway integration to single click invoice genration, the best feature would be the inventory mangement and product catalogue making it easier to create invoice by typing the product name only everything will be fetched from the catalogue even the discounts and taxes are perfectly fine tuned with the invoice template. Started using as an On-The-Go invoice genrator and fell in love after generating first invoice.
Cons
The mail customizability the mail sent to payee is non-customizable(atleast for me) i want it to reflect offline payment instructions as well for some customers having no mode online payments that's the only drawback i found while using zoho invoice apart from this everything works perfectly fine.
Response from Zoho
Hi there,
Thank you so much for leaving such a wonderful review for Zoho Invoice! We're glad to learn your journey with us so far, and we hope to serve you more in the coming years.
With regards to the email that goes to your customers, you do have the option to customize it completely to match your brand. If you need any help setting it up, just drop an email to support[at]zohoinvoice[dot]com
Regards,
Harikrishna

- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
I just switched from the "improved" FreshBooks to Zoho Invoice.
Reviewed on 16/01/2018
It meets most of my invoicing and time tracking needs, and at an over 50% reduction in monthly...
It meets most of my invoicing and time tracking needs, and at an over 50% reduction in monthly costs.
Pros
My small consulting firm has used Freshbooks for a couple of years. Recently they "upgraded" their product and I lost very basic functionality that I relied on day-to-day. While not perfect, Zoho Invoice provides most of that functionality and at an over 50% drop in price. I really like the previous FreshBooks solution, and would have eagerly embraced the new, but you cannot release a new version that supports so much less functionality that the last.
OK, off that soap box. Zoho Invoice so far seems easy to use, with a few caveats I will spell out in the next section. The customization is great (almost, but not quite, to a fault). Some of what I consider basic functions for a consulting environment are available. Including the expense receipt images on the PDF invoice (HELLO FRESHBOOKS!!!) are very simple.
Cons
Three things. But keep in mind that even with these three things I find Zoho Invoice better suited to my needs over my current solution;
Provide the option to include the expense date on the invoice!!!!! This is very basic and very needed. I see from reviews that people have been asking for this for several years.
Provide a field for expense vendor. Sure I can setup a custom field, but when you get to the invoice you cannot access custom fields at the detail level.
Provider the option to include the expense author on the invoice. I usually have two to three of us on an engagement all entering expenses for travel, lodging, meals, etc. By including the author, the client can easily see from whom the expense is coming from.
To get around these shortcomings, I have my group enter expenses in a very specific way that includes these information in the notes field. Not optimal, but still works.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
It is a "must have" for start-ups
Reviewed on 15/11/2017
As I have already said, this program is perfect for a startup, since it is so easy to use and very...
As I have already said, this program is perfect for a startup, since it is so easy to use and very useful, so I strongly recommend them to use it. But the best thing is the fact that you can integrate it with other Zoho apps, and I can say from my own experience that this is really helpful, since you can control every aspect of you enterprise accounting in only one program.
Pros
It is a very useful and easy software, specially for small start-ups. It allows you to easily make invoices, recurrent invoices, manage them as you wish, etc. Also, you can personalize them, since you can do your own templates, although they provide you with some. But the most important thing is that you can integrate Zoho Invoice with all other Zoho applications, such as Zoho CRM, Zoho Expense, Zoho Mail, etc. and, by this, have several different departments of your enterprise in the same page. That's what I find most useful.
Cons
Honestly, I haven't found any problem with this program, but if I had to say something, I would say that the only negative things are small details that some times may be bothering but, at the end, are not relevant. An example of these little things could be when you make a mistake in an invoice and then you cannot modify it. It is true that you should not modify an invoice once it has been sent, but in some occasions I know I could do it without any problem.

- Industry: Design
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy and helpful invoicing system for any business big and small
Reviewed on 11/05/2023
Great experence
Great experence
Pros
Since I migrated to Zoho, I am able to generate quotes and invoices. Some of the service I supply are per month while others are per year. With Zoho I can setup an invoice to generate once a year for annual customers on an ongoing setup, therefore no need for me to remember to send the annual invoices, but Zoho does that for me.
Cons
The inability to generate payslips. As a business looking to scale up, it would be a great thing to be able to generate payslips for employees and myself within the same system, that way it will be easy to manage all admin things of the business on one platform
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Zoho is a great invoicing tool for small businesses
Reviewed on 19/05/2018
Pros
Zoho Invoice is a great invoicing tool that allows you to track invoices and payments for services and products.
1) The ability to design your own invoice template to use. Customization is easy but also designer friendly.
2) Tracking payments and expenses from one place. The name may fool you but Zoho Invoice also lets you track time and other expenses related to your business or invoice. This is great for basic bookkeeping.
3) Invoice management is second to none. You can create draft invoices, recurring invoices and others all with a few clicks, the email template is also great as you do not have to write emails.
4) Customer Statements are invaluable. Being able to send a customer a statement of all invoices plus payments they have made is a Godsend for business.
Zoho Invoice may not have all the bells and whistles of Zoho Books but it is an affordable alternative to someone who does not want the accounting side of things but want to still have a basic overview of their financial standing as a business.
Cons
1) Zoho Invoice does not have a feature that allows you to know when a client has seen an email about a payment. This means you may not know if a client has seen your email unless they acknowledge it.
2) My continued gripe with Zoho mobile apps for Android still rings true. While the mobile app has the basic functions of the web interface, compared to iOS, the Android app just does not function as well.
3) The Client Portal does not offer much functionality to a client other than to check their statements, the process of communication has to be started by you to give an estimate and so on. If there was a way to allow a client to also initiate communication from the portal, it would be better.

- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
IDEAL AND EXCELLENT FOR BILLING SMALL BUSINESSES
Reviewed on 24/04/2018
Depending on your business, billing is very easy and affordable for services, schedules and articles
Depending on your business, billing is very easy and affordable for services, schedules and articles
Pros
For young employees it is easy enough to add the products and their costs, and i can keep track of the schedules that have been created and included from the office or the cellular device, in addition to that I can send my clients the invoices by email in PDF formats
Cons
I am somewhat general about the billing information, and it may only be a whim of mine, but I would like to have more control of the information in my invoices. For example, my start time, end time, assignment name and some notes I want to write for each assignment billed to my clients
Response from Zoho
Hi Jorge,
Thank you for reviewing Zoho Invoice. We are happy to know Zoho Invoice has been helping you with your business invoicing.
Regarding your requirement, we presume that you would like to have separate fields for all the information. If that's the case, you can use custom fields to capture additional information. In case this is not what you are looking for, do write to [email protected], our support team will be more than happy to assist you with your requirement.
Cheers,
Zoho Invoice Team
- Industry: Internet
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Zoho invoice is a must-have for any small business, agency, or freelancer
Reviewed on 03/04/2023
Pros
Extremely feature rich. If you need something from an invoice tool, Zoho has it.
Cons
There are really very few cons to Zoho...
Alternatives Considered
Quickbooks Online- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Invoicing Tool for Indian Startups
Reviewed on 03/04/2023
Pros
Indian Features like Currency and Real-time Currency Exchange Rate Calculations, GST Reporting
Cons
Limited Payment Gateway options. Options like Cashfree, Freecharge payment gateways which offers 0% commissions on UPI and Rupay debit card are not available on Zoho invoice