Ameyo call center solution pros & cons !!
I like this software because of the capability to hanlde large number of call flows.
I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.
we need to open ameyo client thorugh a java file like we always need to run a java file to open ameyo client and After sometime it will crash automatically or saying app not responding , I think it should be web-base like ameyo webaccess.
Otherwise overall experience is good
Response from Ameyo
Thanks Mitesh, your feedback really matters! :)
Have witnessed a betterment, still a long way to go
you can work efficiently and more productive as well.
increase of work productivity and less agent errors.
Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.
Ameeyo Dialer Review
Need to improve Customer Support
Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time.
Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.
- Easy to use
- Support team
Time by time with ameyo apps
Keep up the good work
AMEYO Fusion CX
Ameyo fits the Bill
Ameyo makes business easy
Voice channel feedback
Our connectivity is increased by tuning some retry time settings and campaign settings.
1) Its ecnomical.
2) its flexiblity with integrating different CRM.
3) It will keep stable until you made a major change in it.
1) Every time we have to follow escaltion matrix to close our major/critical ticket.
2) Every time we made patch update something break down.
Response from Ameyo
Thanks, Shivam! Your feedback really matters! :)
Easy to use and customize application with excellent support team
The project was very smooth, all our requirements were developed,
We have asked extra requirements, which were delivered on time as required.
No system failure since installation date (year 2013).
Though there is local support, but any issue raised or new requested required, was deployed with no hustle.
The application, is highly recommended to be used
Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels
Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve
The reporting structure is good.. also trying to understand other features too.
I am using Ameyo from the last 2-3 years, it used to be good but now it's gone down..
1) Pathetic Support team
2) After a few updated of the browser, the software stops working
3) Raise the ticket then for resolution 2 people will call
4) Resolution takes weeks to resolve.
Bad Service or Product
Ameyo is good and cost effective Dialer.
Ameyo Support is very good and they have very good technical skill set People to implement the Dialer Setup.
Ameyo is easy to customize for any environment (IT/ITES)
Ameyo Tested with SIP connectivity, excellent call routing for Inbound / Outbound.
Easy Customization .
Good Technical Skill Set in Ameyo.
Faster Deployment in Virtual
Cost wise Man days are slightly higher
Helped us in offering our customers targeted and personalized services
Ameyo has given us a special capability to understand and connect intimately with our customers, not only using traditional phone, email and messaging but on more interactive social media, thereby assisting us segment and have very targeted and personalized approach in offering our customers world class financial services.
Deciding authority on issues.
Ameyo - Product and Support Review
Interface is neat
Performance is good till now
1. Lack of basic functionality
2. Trust deficit in data being received at Dialer
3. Immatured CM API
4. SLA breach on almost all support ticket There has been multiple to-and-fro
5. Lack of transparency/knowledge
Ola and Ameyo
Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
The Ameyo software is flexible and it can be customized to suit any of Ola's need.
I would have preferred it to be configurable, so that customization effort could be reduced.
Ameyo is yet to earn customer Loyalty!
Its been very pleasant experience with Ameyo.
Working with Ameyo been pleasant. We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.
Response from Ameyo
Thank you for your review. Ameyo believes in creating delightful Customer experiences.
AMEYO CALL CENTER SOLUTION
Ameyo is still in Old Era
We use Ameyo Software for Call Center Team, Were we can call and dispose the call
The admin level access is used to generate trend and reports
Its not up to date
We are unable to link it with our CRM,
Reports only give general data .. System does not analyse anything ..
Cost is involved to add any new feature in Ameyo ..