ShippingEasy Reviews
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1143 Reviews
- Industry: Sporting Goods
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Such a huge fan of Shipping Easy, they do exactly what they promise.
Reviewed on 18/07/2018
I get my shipping done quickly and reliably every single day regardless of which storefront, which...
I get my shipping done quickly and reliably every single day regardless of which storefront, which carrier and which destination.
Pros
I run 2 distinct Shopify stores and my amazon marketplace, all from my single dashboard. We ship many thousands of packages domestically and internationally using UPS, DHL and USPS. I've personally used Shipping Easy every single work day since I signed up 6 years ago! I'm so impressed with how they have grown while continuing to put their customers first. I simply can't imagine starting an e-commerce business without them.
Cons
Ha! Must be a trick question! So trick answer. Honestly, over the years any shortcomings or hiccups that I've pointed out have been quickly and thoughtfully resolved.
- Industry: Package/Freight Delivery
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Shipping Easy really is the easiest
Reviewed on 17/03/2020
the integrations with most major shopping carts covers 99% of what I need. I have 1 client using...
the integrations with most major shopping carts covers 99% of what I need. I have 1 client using Ultracart that has to do a .csv file for me every day, but it works well enough. everything else aside from the reporting that I am missing gets the job done.
Pros
Very intuitive UI and easy for my employees and clients to use with very little learning curve.
Cons
the maid drawback is there is some report functionality missing that would make my job a lot easier when it comes to invoicing my clients. I have asked about different things a few times and pretty much get the same answer that it is something being considered as a future enhancement, but it never seems to come.
Reasons for Choosing ShippingEasy
Endicia on its own was too limited and other platforms were either way over priced, klunky, insufficient, or all of the above.Switched From
EndiciaReasons for Switching to ShippingEasy
Shipstation is very limited and the inventory management component is downright awful. 3pl central is a terrible platform that is very outdated, very overpriced, and not user friendly at all. Also looked at building a platform in house and a couple of other options, but SE provided the best functionality and value combination.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Fine service for what they offer.
Reviewed on 09/08/2018
Overall experience is good. For the price, the services and features are good. Overall, my...
Overall experience is good. For the price, the services and features are good. Overall, my experience with customer service is that they are pretty helpful. We have been trying to get a feature running for days, and through focus and ingenuity, Melody was able to get it running after a few different attempts with us today.
Pros
Clean design, runs fast, overall offered more than our last software, offered a pretty good introductory discount at the time, easily synced with 3 of our sales avenues at first, customer service is usually pretty fast to respond when contacted
Cons
There is at times disconnect with the different stores leading to problems we did not have with another service. I do not always know where the break down is, but shippingeasy won't always connect with eBay or our website. There were unexplained orders that were not ours for items we have never sold that showed up in our shippingeasy account more than once. I have not noticed development of shippingeasy since we first started using. There is a forum page to request development and features, and I do not believe there is any customer requested development done. I would like to know that something "in the pipeline" or "in progress" is actually progressing at all and not simply lip service.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Easy peazy shipping.
Reviewed on 19/09/2024
Pros
Cost effective for my business. The software is user friendly. I love that the software integrates with my paypal account.
Cons
The price point and ease of integration is phenomenal. No complaints so far!
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great features, easy to use, helpful support
Reviewed on 28/05/2020
Pros
ShippingEasy has provided all the features and resources we need to grow our business efficiently.
Cons
It would be helpful to add features that can more efficiently handle orders that need to be re-shipped after issues such as 'returned to sender', damage, or fulfillment errors. This would mean having the option to automatically send notifications to customers and update orders in Shopify.
Alternatives Considered
ShipStationReasons for Switching to ShippingEasy
ShippingEasy offered essential features that other products lacked. Their sales and support staff were attentive and helpful.- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Incredible Service
Reviewed on 11/12/2019
Pros
I love that it is user friendly and Shipping Easy strives to ensure its users have the access to help when needed. Super prompt and efficient.
Cons
I am not a techy person so sometimes I dont always know how to fix an issue, HOWEVER the chat feature is amazing for this!
Alternatives Considered
Stamps.comReasons for Switching to ShippingEasy
The ease and support and Lularoe integration!- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Outstanding customer focus
Reviewed on 20/02/2020
Efficiency in purchasing shipping labels from multiple sources. Multiple platform integration. ...
Efficiency in purchasing shipping labels from multiple sources. Multiple platform integration. Soon, inventory management and forecasting.
Pros
They are making upgrades and enhancements that actual improve the software and save me time. It’s apparent that they care and know first hand what I need as a business.
Cons
Nothing. I really can’t think of one con.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Shipping Easy Review
Reviewed on 03/06/2019
Makes day to day shipping and sending packages quick and easy
Makes day to day shipping and sending packages quick and easy
Pros
quick and easy to use daily, great compatibility
Cons
A bit of a learning curve, not the cheapest software there is
Alternatives Considered
Stamps.comReasons for Switching to ShippingEasy
better layout, was the same monthly cost as Stamps.com, Stamps is now cheaper per month- Industry: Retail
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Customer Service
Reviewed on 03/03/2020
Shipping easy has been easy to use and customer service has been great. Thank you [SENSITIVE...
Shipping easy has been easy to use and customer service has been great. Thank you [SENSITIVE CONTENT HIDDEN] for your help
Pros
I love that its integrated with Lularoe and Bless making it easy to ship.
Cons
Tax info was hard to find on my own, but thanks to [SENSITIVE CONTENT HIDDEN], in a few minutes he had it figured out and I was able to print.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The sales call I'm glad I answered!
Reviewed on 28/01/2020
you can ship USPS, FedEx, DHL and UPS from one screen.
you can ship USPS, FedEx, DHL and UPS from one screen.
Pros
Co reps did whatever it took to get me running. Had a printing issue today, and [SENSITIVE CONTENT HIDDEN] did a great job getting me back in business.
Cons
I wish it worked better on Zebra printers with a Mac.
Alternatives Considered
ActionShipReasons for Switching to ShippingEasy
Shipping Easy had very proactive support, and they were determined to get me started.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent Shipping App
Reviewed on 17/11/2019
For more than five years, ShippingEasy has provided me excellent service. Their customer service is...
For more than five years, ShippingEasy has provided me excellent service. Their customer service is always at reach through the chat feature inside the App, and they always respond immediately. So there is always help at hand. There has not been one time when they have not helped me when I have had the need. Help is always at the speed of light. The commercial rates provided through them are also great!
Pros
As it names states, shipping is very easy with this App. I have been using it since 2014 in a BigCommerce Store with no issues, to ship domestically and internationally using mostly USPS, FedEx and APC. For a very reasonable monthly fee you can connect unlimited stores, so selling through multiple channels becomes a breeze. I have Amazon, eBay and the BigCommerce store all funneled through ShippingEasy and it makes shipping very trouble-free as it syncs everything.
Cons
I could not find use for their inventory manage feature, but I can not say it is good or bad, it just did no service for the style of stores and sales I have.n
Alternatives Considered
ShipStationReasons for Switching to ShippingEasy
More Affordable.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I LOVE LOVE LOVE Shipping Easy. The Best Shipping & Email Marketing Program ever created all...
Reviewed on 26/06/2018
Cut down on shipping errors, saved money and time!
Cut down on shipping errors, saved money and time!
Pros
What I love most about this program is Everything! Not only does it send our customers shipment notification emails with tracking numbers but you can set up a variety of automated emails for every possible need. Having been in business for over 20 years I have used many different shipping programs, nothing has ever come close to the abilities of what Shipping Easy can do. Since this program has all of your order data it gives you so many options to reach back out to customers. Each day I discover some other feature I am not using that I should be taking advantage of. If I am ever uncertain how something could benefit me or how to set something up their support staff is the best of the best! So Amazing! You can set up numerous stores with infinite ways to reach out to your customers to increase sales. There is simply no other option for us. Shipping Easy makes our job easier, it cuts down on shipping mistakes and saves us time, energy, and money.
Cons
The only negative that I have found in 10 months of using Shipping Easy is that you cannot create forms to capture email addresses for those customers that wish to receive newsletters. Currently I do still pay another company that has built in forms on my website making it super easy to capture email addresses. On the bright side, because it does have the ability to send emails to anyone that has placed an order, it does not matter if they signed up, I can still send them an email.
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
ShippingEasy's Customer Service is superior
Reviewed on 09/01/2020
Pros
Not only does the ShippingEASY program make shipping anything from your location EASY, their customer service is superior. They make everything super easy, with their friendly knowledgeable staff. Every time I call, I am greeted by a friendly professional who is ALWAYS able to answer every question I have. Not one time has a representative said "I don't know", if they didn't know the answer right away (which is rare), they knew someone who could help or we worked together to figure out the issue. The two friendliest, most helpful representatives I have had the pleasure of working with are [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN]. They are both incredible helpful, knowledgeable, and friendly. They are TRULY SUPERIOR. I would be happy to recommend ShippingEasy to anyone who is in need of a shipping program.
Cons
There is nothing about ShippingEasy that makes our shipping process anything less than EASY. There is no downside, and their staff is wonderful.
- Industry: Graphic Design Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Simple and effective way to ship and track productsj.
Reviewed on 06/12/2022
Was very easy to set up and install.
Was very easy to set up and install.
Pros
Easy setup and use played a major factor in selecting this product for our customer to use on their website. They were able to hit the ground running once we showed them basics.
Cons
As of right now there have not been any issues with this product from our client.
Alternatives Considered
ShippoSwitched From
Shippo- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Excellent shipping platform offers outstanding integrations
Reviewed on 26/07/2022
We wanted a platform that manages all our shipping, orders, and refunds all at one platform....
We wanted a platform that manages all our shipping, orders, and refunds all at one platform. ShippingEasy offers great integration and pricing which is great.
Pros
Very easy to use and manage all your shipping labels and orders. The great thing is you can filter orders by SKUs. You can manage all your orders from different platforms integrated with ShippingEasy and manage everything in one platform.
Cons
There is nothing we have come across as a flaw but managing loss/stolen claims is a painful process specifically when trying to get support from the platform for third-party billers.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
ShippingEasy from a Person who is not techie
Reviewed on 02/02/2023
Helps streamline the shipping process for e-commerce businesses, simplifying and saving time on the...
Helps streamline the shipping process for e-commerce businesses, simplifying and saving time on the shipping process. Provides access to discounted shipping rates for businesses, which can lead to significant cost savings. Automated shipping processes help ensure accuracy and timely delivery of products, improving customer satisfaction. It provides real-time tracking information of shipments, so businesses can keep an eye on their delivery status. It has a powerful, user-friendly interface that makes it easy to manage a variety of tasks related to shipping. It offers integrated shipping solutions that connect with online stores and other e-commerce platforms. It allows businesses to customize shipping labels and invoices, creating a professional and personalized experience for customers. It provides a range of features that can be used to optimize shipping operations, such as batch shipping and order routing. ShippingEasy helps to reduce the time and costs associated with order fulfillment by providing integrated shipping solutions, such as discounted shipping rates, streamlined order management and automated shipping label creation. It also helps to improve customer service by providing real-time tracking and delivery updates. Additionally, ShippingEasy offers analytics and reporting tools to help businesses better understand their shipping data, enabling them to make better decisions and optimize operations. Finally, ShippingEasy is a cloud-based system
Pros
Affordable pricing plansCustomization optionsTailored plans for businesses of all sizesAbility to track shipmentsIntegration with many popular e-commerce platforms
Cons
Limited carrier optionsNo access to international shippingNo international shipping insurance optionsLimited customer support options
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
ShippingEasy is ideal for small to medium e-commerce businesses
Reviewed on 04/12/2021
In the old days I would use USPS Click N Ship, eBay Labels and PayPal Labels. Now I use ShippingEasy...
In the old days I would use USPS Click N Ship, eBay Labels and PayPal Labels. Now I use ShippingEasy 95% of the time, occasionally
Pros
ShippingEasy allows me to easily print FedEx, UPS and USPS labels for my website and eBay Store, and to create labels for my other business shipments. It offers excellent USPS discounts and integrates my FedEx account discounts. It also allows me to ship UPS at discounted rates despite not having an account.
Cons
3 small gripes: 1) they don't currently offer 24/7/365 live support which would be nice. 2) when UPS or USPS determines you underpaid for labels, they deduct your account without notice so if you want to contest their adjustments, you have to find them yourself in a timely manner. Otherwise, too bad. 3) their USPS Priority Mail discount is not quite as good as eBay's.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
My most recommended software ever
Reviewed on 19/09/2018
The biggest benefit that we have seen since using ShippingEasy is the time savings. Before using...
The biggest benefit that we have seen since using ShippingEasy is the time savings. Before using ShippingEasy, we were set up to print all shipping labels out of paypal. 20 orders was a 1/2 day process. Copying and pasting tracking #'s back to my website. Currently we are processing over 100 per day in less than 3 hours.
Pros
I love Shipping Easy for how it greatly streamlines the shipping process. Whether you are just shipping a few packages a week to hundreds per day, it makes the process easy and intuitive. Additionally, the interface between various marketplaces is a life saver. Shipping a vendor fulfilled Amazon order is no different than filling one from our own website. It transfers all shipping info quickly and accurately.
Finally, they have one of the best help desks of any software I have ever seen with quick and accurate responses.
Cons
I think the only negative that I have had is with not being able to print a multi box order more easily. It can be done, but only if using thermal transfer type printing.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
[SENSITIVE CONTENT HIDDEN] Rocks!
Reviewed on 18/03/2020
Awesome! (see above -- customer service is what really makes your product stand out)
Awesome! (see above -- customer service is what really makes your product stand out)
Pros
Just had my second interaction with [SENSITIVE CONTENT HIDDEN] via chat customer support, and she is just the best! Knows the product extremely well and solves my problems quickly. We are a small and growing sock company and use ShippingEasy for online orders. Sometimes international orders pose a difficulty with addresses that are rejected by the US post office. In our latest interaction, [SENSITIVE CONTENT HIDDEN] showed me tools for checking and correcting problematic overseas addresses -- without those, we might have been forced to refund the customer's payment. So she really saved the day, and I learned a lot that will help with future orders.
Cons
Did not have any problems, so we really like it!
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Saves so much time and is so easy.
Reviewed on 22/12/2016
Before using ShippingEasy, I was using another offline inventory management software. I had to...
Before using ShippingEasy, I was using another offline inventory management software. I had to manually enter the details of every order into the software, or if able, use an .xml file and import. Then I had to manually add the information on the USPS website and ship from there. Sometimes the address would mess up and I have to start all over again. Sometimes the page would error out and have to start over again. Other times I would accidentally hit the back button and have to start all over again. Needless to say, this was very frustrating and time-consuming. It would take me at least three to four hours on very busy days to get everything entered, paid and printed.
I saw an advertisement for ShippingEasy on the Amazon seller site and decided to take a look. I didn't think this kind of shipping site would be for a small seller like me, but they take businesses of all sizes. I started the trial and instantly fell in love. What used to take hours took minutes. You can easily check multiple orders to batch process and boom, you've just done thirty orders in a few clicks.
The label options also save time and money. Right now I mostly use the combination option, which has the packing slip and shipping label on the same page. So, you don't have to match up the shipping label with the receipt or waste paper printing out two different things.
Support is also very helpful and responsive whenever there is an issue. I should note that I've had the service for over one year and have only needed to contact support about three times for minor issues. I've never had issues with the site being down or shipping not working, so that's obviously a very good thing.
The best thing is probably that you are able to get discounted rates through them which makes it easier to make a profit. Even though I don't ship tens of thousands of packages a year, I can still get the discounted rates as if I did. I've nothing but good things to say about ShippingEasy and strongly recommend it to anyone that is looking for a way to cut down on wasting time preparing shipping.
Pros
Ease of use and discounts on shipping.
Cons
No cons here.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Love It!
Reviewed on 11/05/2020
Pros
It's fairly simple to set up and implement, but the most benefit comes from their customer service. They've assisted me with any issue that came up on setup, even so far as to troubleshooting hardware from another company. Customer service is key!
Cons
It can be technically difficult initially to set up, but as long as you call or use the great chat feature to ask for assistance, customer service will get it fixed in no time. In my case, they asked for permission to "control" my desktop and did the setup for me.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent Product Software
Reviewed on 21/11/2019
I have loved using ShippingEasy. The software is awesome. The company is on top of issues and the...
I have loved using ShippingEasy. The software is awesome. The company is on top of issues and the best thing about them is their fantastic customer service. They will walk you through any issue you may have.
Pros
Software that is user friendly is very important to me. Also, I love that you can track the company's postage and orders over time.
Cons
I don't use all the features that ShippingEasy provides so some of the information on my screen is irrelevant.
- Industry: Food Production
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Emma's Commanding Yet Gentle and Calming Voice Presence
Reviewed on 09/11/2018
Shipping Easy is not easy to learn. I had to make three calls to figure out items such as mapping...
Shipping Easy is not easy to learn. I had to make three calls to figure out items such as mapping fields??? Manual upload of CSV files??? I'm able to manually edit my orders now (I have less than 10). Will I have to go through this every time I have special requests?
Pros
The ability to custom create labels and boxes is amazing. I also like the ability to cancel and refund the funds for editing or cancelling labels immediately. The full list of features is deep and can make my shipping tasks easier, once I am able to delve further into the list of features. Which leads me to the next topic:
Cons
Shipping Easy is burdensome and difficult to navigate. The features are extremely technical and require a crash course to navigate. I do realize the shipping world is chock filled with options from different carriers, but Shipping Easy does its customers no favors by also overwhelming the client with SO MANY OPTIONS. Luckily, I am very proficient in systems navigation, yet I felt myself becoming frustrated by the sheer complexity of Shipping Easy's software. My CSRs calm, collected, the gentle and soothing voice was essential in keeping me centered, focused and after an extensive amount of time on the phone, we were able to fix the issue! Thank you for your outstanding interpersonal customer service skills, your empathy, and steadfast and even keel temperament in dealing with frustrated clients and helping us cross the finish line. Shipping Easy has a gem in Emma!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Fantastice Customer support
Reviewed on 26/11/2019
I have used Shipping Easy for several years but only after I tried other programs that did not work...
I have used Shipping Easy for several years but only after I tried other programs that did not work for me. I will not mention names, but after getting them there was ZERO HELP from their staff. Then I found ShippingEasy and every step of the way there was always someone there to help me fix what was usually my mistake. I trully love this company
Pros
The software is very user friendly, I guess that is why it is called ShippingEasy. But most of all is the customer support it was not for my account representative (Sensitive Content Hidden), I would be totally lost. She always reminds me when it is time for another campaign or if there is a new feature I need to be looking at. I love the support I have available.
Cons
NONE, there is nothing about this program I do not like
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The best shipping software ever!!!
Reviewed on 10/08/2016
- Let me start with support that is very important, SHIPPING EASY YOU ARE AMAZING!!!
- The actual...
- Let me start with support that is very important, SHIPPING EASY YOU ARE AMAZING!!!
- The actual Program is fantastic extremely user friendly and very customize friendly always adding more features and stuff just to make it as easy as possible to use.
- The History is amazing to create return labels and duplicating canceling everything is just a click away.
Bottom line: KEEP UP YOUR AMAZING WORK!!!!
Pros
- Let me start with support that is very important, SHIPPING EASY YOU ARE AMAZING!!!
- The actual Program is fantastic extremely user friendly and very customize friendly always adding more features and stuff just to make it as easy as possible to use.
- The History is amazing to create return labels and duplicating canceling everything is just a click away.
Bottom line: KEEP UP YOUR AMAZING WORK!!!!