Tipalti Reviews

-Fairly easy to setup and integrate
-Affordable
-Good customer support
-Visibility for vendors

-Could allow for more customization
-UI is a little antiquated but works

We love the user friendly interface and the ease of navigating around the system. Tipalti makes it easy to quickly view status of payments and invoices. Having one payment run for international and domestic payments reduces time and costs. It is fantastic having a completely paperless payable process!

The OCR feature is just Ok. There is still a thorough invoice review by our internal accounting team. I have noticed over time that it is getting smarter. During implementation, registering vendors on the software was more work than anticipated, but we appreciate the fact that electronic validation of W-9s helps minimize work for our staff now.

The software functions pretty well on it's own, and handles invoice processing and vendor payment easily.

We had a ton of issues with our connection between Teampay/Tipalti/Netsuite. We were sold Tipalti and Teampay as a package deal and they definitely have not lived up to the promise. Both softwares would function better on their own, but they need each other to be a full end to end procurement software.

The streamlined and ergonomic interface, together with global reach and end-user CRMs, make the payment obligations such an easy task, it's pratically effortless.

Ocassional payments stuck with less calrity on the reasoning.

Excellent Customer Support, I'd rank it among the best. You can actually CALL them (!). Sometimes you have to leave a voice message but they get back to your promptly; same if you email them. Uploading payment instructions is very straightforward.

Knowing if a recipient is indeed “payable” is sometimes a bit difficult to determine. However, such recipients seem to be in hard-to-pay countries. Tipalti is always trying to improve things though.

Payments in different currencies
Payments all around the world
Different payment formats that the may require (ACH, wire, etc.)
1099 Handling

None that come to mind

The Tipalti team is professional, responsive to our needs and questions, and constantly seeking ways to improve our manual processes. We feel we have an invaluable partner in them as they are invested in our success as much as theirs.

Simplifies the payment process, while supporting statutory compliance and all at a very reasonable cost.

We could use improved standardized reporting, but all data can be easily exported and manipulated for reporting..

Tipalti has a very rich database of currencies and any potential changes are updated in real-time .We also work with a lot of contractors and I love how easy generating 1099 forms is .

Once you create an invoice , it is very hard to make changes on it .Often it is better to start from scratch than to do edits .

I am very satisfied with Tiplati. Tipalti makes it easy. View payments and invoices quickly. A payment run for international and domestic payments saves time and money. It's fantastic to have a completely paperless payment process! I'm happy to give a good rating

I only focused on the positive, because the functions are enough for me

Our researchers love the lower fees compared to just PayPal payments and the variety of money transfer choices. It's dependable and our researchers get paid in a dependable manner. The ability to capture payment details and tax forms without the headache of PCI compliance has been a big help for us.

Sometimes it would be nice if more of the configuration options were available in the actual application. There are some choices and options that are not easily known unless you go back and forth with support.

I like the new ACH Debit feature that allows us to save time from manually transferring funds from our bank to Tipalti. This saves us a great deal of time!
I also appreciate being able to create unique Payee ID's.

One of the issues I have is when you need to cancel an approval request, you are not able to let the approver know that the request has been cancelled. I
It would be nice to be able to add bills to a payment order that has already been scheduled.
No option to chat with the Support team when needing to reach out to them. It appears the only way to reach them is via email.

ease of use, manages supplier payments in logical and comprehensive way - allowing to see current status and allows for payment planning, streamlines invoice approval process for payees, reduces significantly administrative effort to manage payee bank info (and tax-related docs), simple and easy process to issue payments

some additional flexibility on managing customization of payments and ability to see in single view the unpaid balance of payees

Self-billing / invoices
Onboarding
UX
UI

Should have an option to customize reports

I like the Automation how Tipalti read and memorize invoices and putting it to the appropriate Payee, portal, and also I love the Paperless idea.

I wish Tipalti able to sync the PDF file along with the bill over to NetSuite

The software is very user friendly and automated.

Having to fund our Tipalti account to pay vendors.

I am a user of Tipalti who is not particularly well versed in finances, but the platform is so easy to understand that even I can use it with confidence. I also received excellent customer service from Tipalti numerous times.

I cannot say that there is anything I dislike about the software. I haven't had any major negative experiences so far.

Invoice processing efficiency has improved by 90%. Storing of invoices and tax documents, TIN validation and banking information is all in one place. Email inquiries have decreased dramatically.

The implementation was not as smooth and seamless as we would have liked. The initial uploads created several duplicate vendors and not all invoices uploaded properly.

Our business uses Tipalti to manage the payments of thousands of users. We have found the service to be very user-friendly and is easy to onboard new vendors. It streamlines to payables function and increases the efficiency of our accounting team. Additionally their customer service is always quick to respond and help with any problems we have.

If a vendor is not payable, it can sometimes be difficult to understand the cause. No automation of 1099.

Easy to manage vendor payments

Reconciliations are straight forward

Payments are easily executed

Lack of detail at times for error'd payments

Lack of integration with our primary business bank provider - Bank of America

I've used Tipalti for the last three months. It's straightforward to manage and has allowed me to pay hundreds of new contractors located in different part of the world allowing them to choose between multiple payments methods for a reasonable fee. I love that contractors can create their own account by filling out their personal, tax and bank information, I can customize the app for them to receive notifications of the status of their payments. The invoice feature is one of the most valuable to me and has allowed me to streamline the process. Customer support is excellent.

The only problems I have is that fee contractors needed to make several attempts to sign in and register in the platform for the first time; also the system does not prevent them from uploading the same invoice more than once. I would like to have the feature to create contractors massively; customer support helps me with this.

It is easy to use and clear in what is pending/has been paid. It is very secure as well.

Don't really have many negatives about Tipalti other than allowing vendors from other countries to be paid in US dollars occasionally causes issues.

safety, efficiency, paperless processing, secure processing of large payments

Processing and approving payments require few steps but program does not tell you that you still have few steps to complete.

Excellent Customer Support, I'd rank it among the best. You can actually CALL them (!). Sometimes you have to leave a voice message but they get back to your promptly; same if you email them. Uploading payment instructions is very straightforward.

Knowing if a recipient is indeed payable is sometimes a bit difficult to determine. However, such recipients seem to be in hard-to-pay countries. Tipalti is always trying to improve things though.

Helps keep me aware of pending approvals and has all of the relevant data points displayed so that I don't have to go back to our CRM to confirm.

Nothing really comes to mind as the system has always been reliable i.e. have never experienced downtime or had any connectivity issues.