Zoho Analytics Reviews
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325 Reviews
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Data analysis made easy with Zoho Analytics
Reviewed on 04/06/2023
As technical support to customers via telephone is essential to analyze all those metrics with...
As technical support to customers via telephone is essential to analyze all those metrics with which we can determine the current status of the operation and each of the consultants who operate in it, indicators such as average operating time, level of service, level of attention, incoming calls, answered and abandoned calls are examples of the many metrics that we can analyze with Zoho Analytics and which in a single dashboard is possible to view in order to determine the direction or adjustments to be made by the administrative staff, this tool provides details and accurate predictions of your business unit.
Pros
There are many tools to analyze data but when looking at the features provided by Zoho Analytics I can highlight its wide and diverse ability to import data through its connectors, these data are analyzed with its powerful BI processes also based on ZIA (Artificial Intelligence) providing details and highly accurate forecasts; All of the above is complemented with an impeccable and detailed visualization, in addition to this, with a perfectly organized dashboard and strategically located KPIs, this allows the work group or external staff that addresses such reports to see the most concrete details in order to make future operational decisions.
Cons
On a monthly basis we analyze the historical traffic of incoming, answered and abandoned calls in our operation, this data is imported in csv format and generally exceeds 250 thousand records; we have detected at the moment of importing this information a notorious slowdown of the tool and even being blocked for several seconds although after visualizing the information already in the tool this behaves with total normality, we make use of it to make the traffic forecast for the next month and thus to dimension the personnel and the schedules to achieve the greater attention of calls in some ranges of hours.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
It gives users with robust security measures, including role-based access control & data...
Reviewed on 19/05/2023
Zoho Analytics offers a range of extensibility options, including the ability to connect to a...
Zoho Analytics offers a range of extensibility options, including the ability to connect to a variety of data sources, including databases, cloud applications, and other applications.
Pros
Zoho Analytics provides me with complete customization options, allowing them to tailor reports and dashboards to our own preferences.With an intuitive drag-and-drop interface, users of all levels of experience can quickly create complex reports, dashboards, and analysis.Zoho Analytics provides features such as integrated ETL (extract, transform, load) processing, predictive analytics, and AI-powered analytics.
Cons
Zoho Analytics has limited customization options for more advanced users, such as the ability to create custom formulas or the ability to customize the look and feel of reports and dashboards.Zoho Analytics does not currently support connecting to all data sources, such as NoSQL databases or unstructured data sources.Zoho Analytics can be difficult to scale due to the need to purchase additional licenses or upgrade to a higher-tier plan.
Alternatives Considered
TableauReasons for Choosing Zoho Analytics
sometimes bug problems foundSwitched From
SupermetricsReasons for Switching to Zoho Analytics
Zoho Analytics is one of the most cost-effective solutions on the market, with plans starting at just $20/month.- Industry: Civic & Social Organization
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 3.0 /10
Easy to use but the reporting section is cumbersome
Reviewed on 17/10/2017
Pros
Zoho is easy to use and has a short learning curve. The staff in our office learned to use it in a very short time and the functions that we use it for is quite complicated. It has various features that make it easy to use and understand.
Cons
It quite often runs slowly. One day you will be doing one of the functions and the next day it won't work correctly, then the next day it might be working again. The reporting in the system doesn't seem to work correctly so we had to program a work around it which is somewhat cumbersome. We do our billing from this program and it is very awkward to print because you have to go into each invoice separately and print them individually. We have had to create other reports but Zoho limits it to 300 records so we had to divide the report up into three sections and print each section separately. I would say that the reporting is the worst feature. Also, occasionally Zoho will update something without informing us, this will often effect the functionality of the program.
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
A Personal Zoho Analytics Review
Reviewed on 20/01/2023
Overall, Zoho Analytics is an excellent choice for businesses looking for a robust business...
Overall, Zoho Analytics is an excellent choice for businesses looking for a robust business intelligence platform. It provides an intuitive user interface, a wide range of data sources, and a high level of customization.
Pros
Zoho Analytics is an incredibly intuitive and comprehensive business intelligence platform, providing advanced features such as AI-powered insights and automated insights. The user interface is easy to use and the platform is highly customizable, allowing users to create custom reports with minimal effort. In addition, the platform offers a wide range of data sources, making it easy to connect to various databases and external sources.
Cons
While Zoho Analytics is a powerful tool, it can be quite costly. Additionally, the platform can be overwhelming for users who are not familiar with business intelligence tools.
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great for data analytics
Reviewed on 06/05/2024
Great experience when using this great tool. You should try it out.
Great experience when using this great tool. You should try it out.
Pros
It is so simple to install and use. It is also cheap as compared to its return on investment. I love its graphical user interface, makes it look appealing.
Cons
So far it is working well with me. I have no issues when using this tool.
Reasons for Choosing Zoho Analytics
I wanted to try this new tool after i got a referral.Reasons for Switching to Zoho Analytics
The pricing was great as compared to its return on investment.- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Zoho Analytics for SMEs
Reviewed on 17/01/2020
We are using Zoho Analytics to create Dashboards and increase automation at our company. It is...
We are using Zoho Analytics to create Dashboards and increase automation at our company. It is mainly a visualization tool, chosen because it is standardized whereas something like Excel often varies based on the user.
Pros
The software has numerous features to avail of, barring you take some time to explore the program and learn them. The graphics produced are clean and effective.
Cons
Some of the settings are cumbersome. I have been having trouble with widgets, and getting Dashboards to update/sync with graphs when their source data is changed. When you add a new filter, you have to reset all of the filters, which is a time-waster and annoying.
Reasons for Switching to Zoho Analytics
Price was a factor. Zoho Analytics met our business needs at the time of purchase, better than the other programs offered.- Industry: Translation & Localization
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great tool with a learning curve
Reviewed on 15/08/2019
There are many great options on the dashboard, but again, the functions are complicated to learn...
There are many great options on the dashboard, but again, the functions are complicated to learn and apply. The deliverabilty of dashboards could be more customizable so individual dashboards could be shared without adding users to send to vendors and/or clients.
Pros
The ability to merge reports in a single dashboard visually
Cons
The functions capabilities are difficult to apply, learn, and are unlike many other programs available so there is a steep learning curve
- Industry: Information Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Ease of user
Reviewed on 17/10/2019
We currently use it to manage data around interpreter usage in various industries such as Health,...
We currently use it to manage data around interpreter usage in various industries such as Health, Justice, Government.
Pros
Click through capability and the ability to drill down in the data.
Cons
Not much, yet to find something apart from a few bugs (that I am sure will get fixed), that really annoys me.
Reasons for Switching to Zoho Analytics
Pricing, and On-Premis capability. Our data has to reside on-premise with no internet access.- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Zoho analytics review
Reviewed on 03/09/2024
Overall I am satisfied with the Zoho analytics tool specially the report and dashboard structure,...
Overall I am satisfied with the Zoho analytics tool specially the report and dashboard structure, inbuilt user friendly forumula and SQL features
Pros
I like the ease of manipulating the data, inbuilt formulas and creating advance reports intuitively.
Cons
The synch some times gives me some trouble, if it is little bit improved like getting the real time update would make it more effective
- Industry: Medical Practice
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
I like my Zoho
Reviewed on 03/09/2024
Processing millions of rows of data very quickly
Processing millions of rows of data very quickly
Pros
Working with data every day so easy and very quickly
Cons
The price of Extra rows is very expensive
- Industry: Electrical/Electronic Manufacturing
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Cto
Reviewed on 07/12/2021
Simply, we have transform the routines of our organization, report for board and department, share...
Simply, we have transform the routines of our organization, report for board and department, share information with suppliers and customer, etc.
Analytics is the in the core of the company
Pros
It is easy the deployment in one complex organization.
Easy integration between several apps (Salesforce, projects, excel tables, automatic alert and report, etc.
Cons
We should integrate easily with SAP
IMprove the order of the report, pivot, and dash board.
Alternatives Considered
TableauReasons for Choosing Zoho Analytics
Due Qlilk it is expensive to depliy in complete organization also, it is very complicated to progrma. Excesive depdency of the consultant programSwitched From
Qlik SenseReasons for Switching to Zoho Analytics
Price, Easy to implement, great Support- Industry: Textiles
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Zoho Analytics Review - user for 1+ year
Reviewed on 08/02/2023
Overall, Zoho Analytics provides a robust suite of data analysis and reporting tools for businesses....
Overall, Zoho Analytics provides a robust suite of data analysis and reporting tools for businesses. With features like data visualization, functions/calculations, and KPI monitoring, it offers great insight into business performance and trends. The ability to import and export data, as well as schedule automated reports, helps to streamline the data analysis process. The platform also offers a query builder, widgets, and self-service analytics for even greater customization and flexibility. However, some users may find the self-service data preparation feature to be less useful and the platform as a whole can be complex and difficult to navigate for beginners. Overall, Zoho Analytics is a powerful tool for businesses looking to gain insights into their data and performance.
Pros
Zoho Analytics is a powerful business intelligence tool that offers a wide range of features to help organizations turn their data into actionable insights. With its advanced reporting and analytics capabilities, customizable dashboards, data discovery and visualization features, as well as its ability to automate reports and send alerts and notifications, Zoho Analytics provides businesses with a comprehensive solution for understanding their data and making informed decisions. Whether you're a small business looking to gain insights into your operations, or a large enterprise looking to consolidate your data, Zoho Analytics is a flexible and versatile solution that is worth considering.
Cons
The least useful aspect of Zoho Analytics is subjective and depends on an individual's specific needs and requirements. However, some users may find the limited customization options and data visualization tools to be restrictive, while others may not find the predictive analytics feature to be as advanced as other platforms. The lack of integrations with third-party tools may also pose a challenge for some users. Despite these limitations, Zoho Analytics provides a comprehensive suite of analytical tools for small and medium businesses, but it may not be the best fit for businesses with more complex data analysis needs.
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
POWERFUL business intelligence tool, flexible and adaptable.
Reviewed on 29/05/2023
The experience with Zoho analytics is extremely positive, it really allowed us to give life to the...
The experience with Zoho analytics is extremely positive, it really allowed us to give life to the data of our operations and processes, thanks to its great analytical power and its ability to transform data into valuable information and detailed reports that it delivers to us, we managed to improve and strengthen in the whole context of the word our business processes and operations, thanks to the accurate and informed decisions that are made today after its implementation.
Pros
Zoho Analytics is an excellent business intelligence tool, I like its capacity and availability to measure and analyze data, it is easy to use and at the same time very flexible and adaptable, it offers a neat and intuitive user interface in which you can navigate comfortably, Zoho Analytics allows us to integrate different sources of output data that are obtained from other tools of daily use in the fulfillment of our business activities, Zoho Analytics analyzes in depth our data and offers us the results in detailed reports easy to understand, allowing us to improve decision making, which for us has been very useful as it has allowed us to improve our business processes, while facilitating the exchange and collaboration with the team, last and not least I value its great integration with other native and third party tools.
Cons
It has happened to us a couple of times that when the volume of data we want to analyze is large the tool takes a long time to process it, we really don't know why it happens but it doesn't always happen.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Zoho reports has got a user friendly UI and is easy to explore various reports across the tool.
Reviewed on 18/01/2018
- Easy to use
- Value for money with almost all features required on regular basis for PMs
-...
- Easy to use
- Value for money with almost all features required on regular basis for PMs
- Scalable
- Easy report sharing
Pros
- The variety of pre-defined common reports generally required on regular basis are readily available for new users.
- New reports can be created with little extra efforts.
- Existing reports can be easily modified on need basis.
- Features like report sharing, mail scheduling features are extremely useful.
- Space quota availability is good enough for bigger database.
- Level-1 customer support available on chat is quick and good.
Cons
- Number of users is limited for various slabs.
- Limitation on number of email addresses while scheduling reports is restricted which makes report sharing cumbersome with larger groups.
- Post level-1 customer support should be improvised for better turn around time.
- Initial training for new Zoho Reports' users should be more effective as all the potential users for Reports are mostly PM / middle mgmt members who may not be well aware of various technical aspects of exploring around this tool
- Main dashboard is little confusing due to combination of "User filters" on dashboard level as well as "User filters" on individual reports level. Needs improvement to align both the filters either by way of "Notification" etc. on individual report where filters are conflicting. This will avoid mismatch in data presentation.
- Industry: Financial Services Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Zoho Analytics review
Reviewed on 17/10/2019
Customizes reports usign built in queries.
Customizes reports usign built in queries.
Pros
simplicity, ease of use, integration with Zoho Books
Cons
Limit (3) of composed queries. The product doesn´t allow users to access data from outside
Alternatives Considered
Microsoft Power BIReasons for Choosing Zoho Analytics
Price and integrationSwitched From
Microsoft Power BI- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Zoho- Game Changer
Reviewed on 07/04/2022
Excellent overall experience. The simplicity but power of this software is great. The ability to...
Excellent overall experience. The simplicity but power of this software is great. The ability to customize reporting to fit our company's ever changing needs is amazing. We're able to build reports, gather data, sort data and export reporting that's relevant and easy to use. The flexibility of the product allows us the freedom to change our reporting instantaneously in order to keep it relevant to our needs, which is extremely important to us in our industry.
Pros
This software is simple to use even for someone who is not software savvy. It is highly versatility in its applications and customization is simple. We have made numerous custom reports for our District Managers to use on the go to help them manage store performance and goal achievement. Creating customer reports is simple and easy to do.
Cons
So far I haven't had any issues with the software so I have nothing that I do not like.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Customizable
Reviewed on 17/09/2019
Overall positive experience with reporting functionality.
Overall positive experience with reporting functionality.
Pros
I love the fact that I can customize the views and what reports I'd like to see on my dashboard. This allows me to easily manage the stats of my sales team.
Cons
So far, I can't think of anything that doesn't work for me. The reports are exactly what I need. If I need something different, chances are pretty good I can contact our admin to change .
- Industry: Financial Services Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
My Zoho experience.
Reviewed on 26/12/2022
The need to make sense of data generated across my organisation , is why we use Zoho analytics. ...
The need to make sense of data generated across my organisation , is why we use Zoho analytics. Zoho analytics has helped with discovering insights hidden within day to day data generated in my company.
Pros
Zoho analytics connects with a variety of data sources, this has allowed us to directly connect Zoho with tools we use at work. It does not matter if they are business applications , custom applications , databases , files and feeds or even web urls. Zoho simply connects with them all.
Cons
To go beyond auto-generated reports on the Zoho analytics platform requires advanced knowledge of data science , especially for handling complex queries. Simply put, Zoho analytics is not necessarily designed for beginner data professionals.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I have used zoho reports to create a complete client analytics solution.
Reviewed on 14/06/2018
Low cost sophisticated reports that can be created, cloned and edited in rapid fashion. I have used...
Low cost sophisticated reports that can be created, cloned and edited in rapid fashion. I have used many report writers, some much more powerful however none as easy to use and as cost effective.
Pros
It is very easy to use and can create quite sophisticated reports given the ease and speed of use. It is also very affordable and can scale quite nicely while remaining affordable.
Cons
The requirement to store the reporting data on the Zoho servers can be a little cumbersome and may not be the most secure solution for storing sensitive data. It does what it is intended to do very well and the end results are easy to use for end users and are quite sophisticated however it is not particularly customizable and we have hit a brick wall with it a couple of times.
- Industry: Staffing & Recruiting
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Powerful Tool To Create Reports
Reviewed on 09/02/2023
Obtain data automatically from almost any source. Easy to create reports. The way data is presented—...
Obtain data automatically from almost any source. Easy to create reports. The way data is presented—in pivot tables, charts, etc.—helps increase employee and business efficiency.
Pros
It enables us to import several Excel sheets, connect the data table, and build sophisticated reports. It allows us to create superb drill-down dashboards. It helps me to monitor activity for certain marketing tasks and observe what my sales staff is up to.
Cons
The Zoho analytics mobile app is difficult for me to use, and notifications frequently arrive late. There is no option to automatically share a report to Google Drive, Dropbox, FTP, or Zoho Workdrive.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Zoho Analytics: Perform Analytics on the go!
Reviewed on 26/07/2022
- Zoho Analytics is gamechanger for budding organizations.
- Zoho Analytics is very easy to...
- Zoho Analytics is gamechanger for budding organizations.
- Zoho Analytics is very easy to integrate with accounting tools
- Value for money product and highly recommended
Pros
Zoho Analytics is a powerful tool and have following features:
- Great customer support and help
- Helpful in creating quick reports for analysis
- Very easy to integrate data with Accounting softwares
Cons
Although Zoho Analytics is great tool but have following limitations:
- Some of the settings are difficult to understand
- Data massaging is little cumbersome
- Sometimes need technical knowledge (Coding) to develop reports
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Almost a great product
Reviewed on 04/10/2018
This software has the potential to be the very best in class but has been let down by some very...
This software has the potential to be the very best in class but has been let down by some very serious operational back end issues. It is a huge shame as I really do like this product a lot.
Pros
Its very powerful and has tonnes of features, dashboards being my favourite. Great value for money.
Cons
Support & documentation isn't great, the api is not very reliable and has a habit of changing syntax without warning. Also uptime isn't as good as it should be, so am reluctant to recommend to others who need to run business critical services, but it serves us well enough for what need it to do.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Extremely bad analytics software
Reviewed on 10/01/2022
We've tried to use Zoho Analytics to set up and visualize reports (e.g. one showing all new...
We've tried to use Zoho Analytics to set up and visualize reports (e.g. one showing all new customers overall and one showing one with all customers subscribing for a specific product). Unfortunately, despite more than a dozen of meetings with Zoho's support team, we haven't been able to get a single one working properly. The UX is really bad and the functionality is limited enough to not even be able to set up the simplest reports.
Pros
I've tried hard and long to find something, but in all honesty, Zoho Analytics was the software that wasted the most time for me in 2021...
Cons
Practically impossible to set up even the simplest reports (e.g. one showing all new customers based on actual invoice data, or one showing all new customers subscribing to a specific service) without involving Zoho's support, which has high ambitions despite its terrible execution
- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Productivity taken to a new level
Reviewed on 11/01/2017
We have been using Zoho Projects and Zoho Reports for over a year now and our experience has been...
We have been using Zoho Projects and Zoho Reports for over a year now and our experience has been nothing less than amazing. After searching around for a month, we decided on Zoho due to the great reviews, unbelievable features, and low cost. All I can say is, wow. The synergy between the various apps places them way ahead of the competition. You can waste your money on more costly solutions that deliver half the features that Zoho has, or you can give them a shot. There's not much to lose with a free trial. I can brag about Reports all day but it's best experienced.
Pros
Intuitive Design
App Synergy
Scale-ability
Support
Fast Rollout
Cost
Cons
Would like to see a little more customization in Projects.
Would like to see more tables integrated from Projects to Reports.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Zoho Reports have help me prove that we are increasing our overall production to our customers
Reviewed on 17/04/2018
Pros
I like the functionality of the reports feature and the friendly use of them. It has allowed me to show my managers that we are making great progress when it comes to bring in more money, providing faster support resolution times to issues, increased communication for sales and support.
Cons
I currently do not have any cons in regards to Zoho Reports at this time. This feature is solid and I can only tell that it is improving by the day. Great Job!