Zoho Analytics Reviews

Zoho Analytics

4.4 (290)
Self-service BI and Analytics platform

Overall rating

4.4 /5
(290)
Value for Money
4.3/5
Features
4.2/5
Ease of Use
4.2/5
Customer Support Software
4.1/5

90%
recommended this app
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290 Reviews

Jhon
Overall rating
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Zoho Analytics enables you to make sound operational decisions

Reviewed on 31/05/2023

Data are vital for organizations because they represent the behavior of the operation, with tools...

Data are vital for organizations because they represent the behavior of the operation, with tools like Zoho Analytics is possible to analyze in detail any set of data and display them in a simple, organized and visually aesthetic way; this for any group that needs to make decisions quickly and effectively is very useful because the tool focuses on details that at first glance is complex to detect, however, Zoho Analytics with its powerful algorithm and supported by AI represents them visually, that is why we rely on Zoho Analytics in making future decisions.

Pros

Zoho Analytics has remarkable capabilities in terms of data acquisition from multiple sources and in turn different types of formats (csv, json, xml, etc), this makes it possible to import data from our internal applications in order to perform the analysis that may be necessary; The tool is very intuitive in its GUI and allows us to design panels with all the information displayed in an aesthetically appealing way, but at the same time allows the reader to understand; also with the inclusion of widgets allows us to adapt the KPI based on our specific metrics in order to show the behavior of the operation in the desired period of study, that facilitates us to make decisions month by month with remarkable accuracy.

Cons

Frequently we import large amounts of data where date and time formats are involved, in some cases when data from different sources are combined the tool does not interpret the time formats in an equitable manner, for this it is necessary to debug and go to some manual adjustments of the data to avoid errors in the final analysis of such information, of course, having the data debugged without such details the tool offers all its analytical and visual capabilities that are very useful.

Taran
Overall rating
  • Industry: Religious Institutions
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Zoho: Advanced Analytics on a Budget

Reviewed on 10/10/2019

Zoho Analytics is a great product; non-profits often don't have large budgets for analytical...

Zoho Analytics is a great product; non-profits often don't have large budgets for analytical tools.. so Zoho was able to provide premium insights at very respectable prices. Additionally, Zoho has a great support team that allows for timely resolution of issues and questions. Zoho is relatively new product, so features & updates are being released somewhat regularly.

Pros

Excellent Software:
- Has many/most of the features tableau / DOMO have (charts, graphs, connectors, filters, app availability).
- Very easy to teach non-analytical users how to use.
- Extremely inexpensive (I think something like 15-25% of the cost of top-of-the line industry products).

Cons

There's some areas that could be a little more developed:
- Drill down in charts could better
- Communication / collaboration isn't available within the app
- Additional options for dashboard layout / design (to make creative better looking analytics).

Alternatives Considered

Sisense, Domo, Tableau, and Microsoft Power BI

Reasons for Choosing Zoho Analytics

Limit of features in Google Data Studio.

Switched From

Google Data Studio
Simon
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Extremely bad analytics software

Reviewed on 10/01/2022

We've tried to use Zoho Analytics to set up and visualize reports (e.g. one showing all new...

We've tried to use Zoho Analytics to set up and visualize reports (e.g. one showing all new customers overall and one showing one with all customers subscribing for a specific product). Unfortunately, despite more than a dozen of meetings with Zoho's support team, we haven't been able to get a single one working properly. The UX is really bad and the functionality is limited enough to not even be able to set up the simplest reports.

Pros

I've tried hard and long to find something, but in all honesty, Zoho Analytics was the software that wasted the most time for me in 2021...

Cons

Practically impossible to set up even the simplest reports (e.g. one showing all new customers based on actual invoice data, or one showing all new customers subscribing to a specific service) without involving Zoho's support, which has high ambitions despite its terrible execution

Dheeraj
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Strong Business Analytics Platform with Outstanding Features

Reviewed on 14/02/2023

Because of the system's extensive capability and great affordability, I have liked every element of...

Because of the system's extensive capability and great affordability, I have liked every element of it and heartily recommend it. It aids me in resolving KPI display problems. I can also use it to build client dashboards. This technology allows us to evaluate data from any source. The dashboards and charts are stunning, and with a little creativity, you can create some pretty unique dashboards to show practically any data.

Pros

Zoho Analytics is highly powerful since it allows you to build a variety of reports using data from virtually anywhere. Zoho Analytics can handle your needs for basic website statistics, PPC ad data, or data from a distant database. Additionally, I adore how lovely the reports are. It is also quite flexible. Data may be automatically retrieved from all sources. Creating reports, tables, and charts is equally simple for us. It offers versatility in data management and analysis. The support staff is really helpful, and the interface is fairly nice.

Cons

The learning curve is steep for novices. When all the apps are running, it occasionally slows. It might be a bit challenging to incorporate anything that isn't a widely used service. Zoho Analytics may be connected to nearly anything, however, certain more complex activities may require some programming experience. Even though it's a fantastic tool, I was a bit let down that it only pushes dashboards to the main account and not to additional Zoho Helpdesks that are associated with the same account.

Alex
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

POWERFUL business intelligence tool, flexible and adaptable.

Reviewed on 29/05/2023

The experience with Zoho analytics is extremely positive, it really allowed us to give life to the...

The experience with Zoho analytics is extremely positive, it really allowed us to give life to the data of our operations and processes, thanks to its great analytical power and its ability to transform data into valuable information and detailed reports that it delivers to us, we managed to improve and strengthen in the whole context of the word our business processes and operations, thanks to the accurate and informed decisions that are made today after its implementation.

Pros

Zoho Analytics is an excellent business intelligence tool, I like its capacity and availability to measure and analyze data, it is easy to use and at the same time very flexible and adaptable, it offers a neat and intuitive user interface in which you can navigate comfortably, Zoho Analytics allows us to integrate different sources of output data that are obtained from other tools of daily use in the fulfillment of our business activities, Zoho Analytics analyzes in depth our data and offers us the results in detailed reports easy to understand, allowing us to improve decision making, which for us has been very useful as it has allowed us to improve our business processes, while facilitating the exchange and collaboration with the team, last and not least I value its great integration with other native and third party tools.

Cons

It has happened to us a couple of times that when the volume of data we want to analyze is large the tool takes a long time to process it, we really don't know why it happens but it doesn't always happen.

Mohit
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Powerful Tool To Create Reports

Reviewed on 09/02/2023

Obtain data automatically from almost any source. Easy to create reports. The way data is presented—...

Obtain data automatically from almost any source. Easy to create reports. The way data is presented—in pivot tables, charts, etc.—helps increase employee and business efficiency.

Pros

It enables us to import several Excel sheets, connect the data table, and build sophisticated reports. It allows us to create superb drill-down dashboards. It helps me to monitor activity for certain marketing tasks and observe what my sales staff is up to.

Cons

The Zoho analytics mobile app is difficult for me to use, and notifications frequently arrive late. There is no option to automatically share a report to Google Drive, Dropbox, FTP, or Zoho Workdrive.

Shubham
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Affordable Analytics Platform with Exceptional Visualization Tools

Reviewed on 09/06/2023

Completely satisfied with Zoho Analytics, absolutely love the visualization tools that they have...

Completely satisfied with Zoho Analytics, absolutely love the visualization tools that they have offered at this price.

Pros

Collaboration feature is the highlight of the application. You can easily share the insights as stories with your team members. Zoho Analytics promises secure data sharing, it also allows user level permissioning so that specific roles get to see the areas meant for them.

Cons

This product will take some time & practice to get used to. Feature sets are very rich & you'll have to rely upon their existing documentation (or webinars) only as not many tutorials are available on the web.

Liliana
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

The perfect tool for data analysis and strategic decision making

Reviewed on 15/06/2023

It is an intuitive and easy-to-use platform that has allowed me to efficiently analyze data and...

It is an intuitive and easy-to-use platform that has allowed me to efficiently analyze data and make more informed strategic decisions for my company.

Pros

This platform is a complete transformation for me and my company. I can import and combine data from different sources, even from databases behind firewalls, without any problem. Plus, I can create powerful custom reports in minutes, with no technical knowledge or IT help required.

Cons

There is an initial learning curve to get familiar with all of its functions and features. However, once this stage is passed, the possibilities it offers far outweigh any inconvenience.

Gbenga
Overall rating
  • Industry: Construction Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Zoho: Affordable Solution for Business Intelligence

Reviewed on 14/01/2023

The ease of set up is top tier, Recommended for my Organization, and help set up my team

The ease of set up is top tier, Recommended for my Organization, and help set up my team

Pros

The Zia Insight feature is Amazing, I can easily generate Insights on my data with the aid of AI, just type questions in the text box and get answers easy!

Cons

Training will be necessary for the new user to adapt to the Zoho analytics platform. A few difficulties in the initial deployment process, which can be overwhelming.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Turn your organizational data in actionable insight for better decison making

Reviewed on 13/01/2023

Pros

Zoho Analytics has been a game changer for our business. We can easily create and share data-driven insights to get actionable insights quickly and accurately. Its intuitive interface makes it easy to use, even for those with limited technical knowledge.

Cons

I highly recommend Zoho Analytics to anyone looking for an easy way to get actionable insights from their data. I just want it will be more beneficial if it can be integrated with other tools such as fanpagekarma or google analytics which we are using for social media and website analytics.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Zoho Analytics is a powerful tool

Reviewed on 04/08/2020

Zoho went above and beyond for my company through a difficult period.

Zoho went above and beyond for my company through a difficult period.

Pros

The tool is highly customizable and can integrate with most every database. The service from Zoho is AMAZING.

Cons

It is complex and you do need to know about database structure and have a working knowledge of some code to figure it out.

Alternatives Considered

Domo

Reasons for Choosing Zoho Analytics

More functionality. Not Google.

Switched From

Google Analytics 360

Reasons for Switching to Zoho Analytics

Price was very good.
Robin
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Zoho- Game Changer

Reviewed on 07/04/2022

Excellent overall experience. The simplicity but power of this software is great. The ability to...

Excellent overall experience. The simplicity but power of this software is great. The ability to customize reporting to fit our company's ever changing needs is amazing. We're able to build reports, gather data, sort data and export reporting that's relevant and easy to use. The flexibility of the product allows us the freedom to change our reporting instantaneously in order to keep it relevant to our needs, which is extremely important to us in our industry.

Pros

This software is simple to use even for someone who is not software savvy. It is highly versatility in its applications and customization is simple. We have made numerous custom reports for our District Managers to use on the go to help them manage store performance and goal achievement. Creating customer reports is simple and easy to do.

Cons

So far I haven't had any issues with the software so I have nothing that I do not like.

Peter
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Powerful Tool for Democratizing Data

Reviewed on 23/07/2019

Fantastic product, especially within the Zoho One suite.

Fantastic product, especially within the Zoho One suite.

Pros

It's not INCREDIBLY easy-to-use, but it's fairly straightforward.

The price is just unbeatable, especially for giving multiple users access to create their own dashboards. The Zoho One suite is such a good bang for its buck.

Integrates fairly well, especially within the Zoho Suite.

Cons

It's silly, but I wish the UI was a little prettier and less clunky (though the dashboards actually look pretty great).

I wish the tutorials for SQL were a little more fleshed-out

Alternatives Considered

Grow and Domo

Reasons for Switching to Zoho Analytics

Integrations with Zoho Suite, price.
Michael
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

ZOHO Reports makes customized dashboards

Reviewed on 02/04/2019

Our customers really love the ZOHO Reports . In addition we are able to wrap up all the data into...

Our customers really love the ZOHO Reports . In addition we are able to wrap up all the data into enterprise reports. We also used ZOHO Reports to create an email newsletter of KPIS and we created nearly 8,000 ZOHO Reports KPIs. A great software product.

Pros

We create our own dashboard reports that we email to customers. The data that we use is very complicated to put together and hard to communicate. Using ZOHO Reports we are able to make a lot of different types of reports that communicate the information perfectly. In addition we integrated ZOHO Reports with ZOHO WIKI, ZOHO CRM, and ZOHO Creator. All the reports and data exchanges worked perfectly between all the applications.

Cons

We really like ZOHO Reports. Overall there was not much not to like. I don't have a comment for this section.

Ankit
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Simple budget business solution for processing insights and data analysis

Reviewed on 08/07/2022

It is helping my team and my organization to create the dashboards and application under the...

It is helping my team and my organization to create the dashboards and application under the limited budget. Apart from that, the UI and UX experience are apparently fantastic. Overall, a good tool with lots of amazing funtionalities.

Pros

The best thing about Zoho Analytics is that it is pretty easy to set up and use. Also, we can create the dashboards using this tool and customize them according to the needs of the user. We can easily integrate other third-party applications especially the Zoho software with this platform and sync the data between them quickly.

Cons

This tool has lots of limitations in its features and there must be some more flexibility to make this platform more competitive.

Ankush
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Zoho Analytics: Perform Analytics on the go!

Reviewed on 26/07/2022

- Zoho Analytics is gamechanger for budding organizations.
- Zoho Analytics is very easy to...

- Zoho Analytics is gamechanger for budding organizations.
- Zoho Analytics is very easy to integrate with accounting tools
- Value for money product and highly recommended

Pros

Zoho Analytics is a powerful tool and have following features:
- Great customer support and help
- Helpful in creating quick reports for analysis
- Very easy to integrate data with Accounting softwares

Cons

Although Zoho Analytics is great tool but have following limitations:
- Some of the settings are difficult to understand
- Data massaging is little cumbersome
- Sometimes need technical knowledge (Coding) to develop reports

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Almost a great product

Reviewed on 04/10/2018

This software has the potential to be the very best in class but has been let down by some very...

This software has the potential to be the very best in class but has been let down by some very serious operational back end issues. It is a huge shame as I really do like this product a lot.

Pros

Its very powerful and has tonnes of features, dashboards being my favourite. Great value for money.

Cons

Support & documentation isn't great, the api is not very reliable and has a habit of changing syntax without warning. Also uptime isn't as good as it should be, so am reluctant to recommend to others who need to run business critical services, but it serves us well enough for what need it to do.

Saugat
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Its all there!

Reviewed on 26/07/2020

Sometimes our campaigns do not reach to the people we desire, or sometimes that doesn't get opened....

Sometimes our campaigns do not reach to the people we desire, or sometimes that doesn't get opened. That forbids us from taking our promotions. Zoho Analytics helps us to rectify these errors and we can automatically reschedule the campaign for them. It has been very helpful to get the response of our campaign that helps in boosting our business.

Pros

I basically use Zoho Analytics to analyze our official email campaigns. It shows everything. The most amazing part of it is that it shows everything using infographics which is very easy to undertsand. It allows us also to find the bounced messages which helps us to prevent it from happening on the other campaigns. Zoho Analytics has eveything that a analysis tool has.

Cons

We were wondering the services to partner with and our developer suggested Zoho. The integration process was a hustle specially to connect our domain on it. It was because we had basic knowledge. Once we told about this issue to our developer, the very next moment it was all ready. Eversince, there is no any sad times using the analytics.

Nicholas
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Zoho Reports have help me prove that we are increasing our overall production to our customers

Reviewed on 17/04/2018

Pros

I like the functionality of the reports feature and the friendly use of them. It has allowed me to show my managers that we are making great progress when it comes to bring in more money, providing faster support resolution times to issues, increased communication for sales and support.

Cons

I currently do not have any cons in regards to Zoho Reports at this time. This feature is solid and I can only tell that it is improving by the day. Great Job!

Balkrushna
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Way to bring data at one place, understand it and make decesions

Reviewed on 14/09/2022

Pros

1. Easy integration with multiple sources from excel files, cloud databases to social platforms. The sync frequency can be set.
2. Queries, filters, groupings supported on the available data.
3. Easy to visualize the data in various formats like charts and tables.
4. Alerts can be created for reports, data tables, views. Multiple alerts channels supported.

Cons

1. Might be difficult to derive reports if you don't understand basic database queries.
2. Multiple sync settings cannot be applied in a workplace for a single Datasource.

Nicholas
Overall rating
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Zoho Analytics as Data Hub

Reviewed on 13/10/2020

We use this tool on a daily basis, not only for reporting but as a data hub for all the information...

We use this tool on a daily basis, not only for reporting but as a data hub for all the information that goes from one system to another.

Pros

The possibility of basically having a full blown Analytics tool in combination with a SQL development possibility and all in the cloud.

Cons

There are always features that would be nice to have, but in general very happy

George
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Zoho Reports Review

Reviewed on 30/11/2016

Zoho Reports is used as the primary reporting tool for the projects at our consulting company. The...

Zoho Reports is used as the primary reporting tool for the projects at our consulting company. The team of more than 30 consultants use Zoho Projects to manage multiple projects for private and public sector. The interface between the two applications is seamless and stable, we also use extra Zoho Reports static tables (with non transactional data) and we plan to include connections to other data from our ERP.

Pros

We ended up to Zoho Projects and Zoho Reports, after a significant evaluation among several on-premise and cloud platforms. Cost, ease of use, licensing model, integrations with other Zoho (and external) applications, wealth of functionality and user interface, was our decision drivers.
We like the distinction between standard and user filters.

Cons

A short of programmability would be great like conditional formating, hyperlinking.

Dale
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great collaboration tool

Reviewed on 05/09/2018

The cloud based excel type features are great for internal and external office collaboration. The...

The cloud based excel type features are great for internal and external office collaboration. The dashboards are very customizable. We have been very happy with the ability to collaborate with our teams and the added productivity and time saved has been a blessing.

Pros

The unrestricted possibilities of the Zoho Reports are priceless.

Cons

The cloud-based solution uses a randomizing url, this can cause an issue when creating ACL's through office firewall.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

From Plain Data to Visual Data

Reviewed on 11/06/2021

It works better with other Zoho products, but we have also created Facebook Data Dashboards ,...

It works better with other Zoho products, but we have also created Facebook Data Dashboards , Google Ads Dashboards and even some Custom Dashboards with Google sheets tables.

Pros

The basic features are easy to use, you can sync with multiple platforms, not just the ones from Zoho, and it creates some default Dashboards that you can customize .

Cons

It has some bugs from time to time, and the shown data is not actually on real time, it syncs every "x" time depending on the platform. Some data might required formulas or table merging.

Quinn
Overall rating
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The Easiest to Use and Packed with Features!

Reviewed on 18/12/2018

Pros

I've always been a fan of Zoho. Out of all the BI software out there, Zoho Reports has the most features while being the easiest to use even if you're not so tech savvy! This makes it so easy for accounting and marketing personnels.

Cons

Not available to generate quick reports to mobile devices, which are used by most sales managers.