Zoho Analytics Reviews

The software has numerous features to avail of, barring you take some time to explore the program and learn them. The graphics produced are clean and effective.

Some of the settings are cumbersome. I have been having trouble with widgets, and getting Dashboards to update/sync with graphs when their source data is changed. When you add a new filter, you have to reset all of the filters, which is a time-waster and annoying.

The ability to merge reports in a single dashboard visually

The functions capabilities are difficult to apply, learn, and are unlike many other programs available so there is a steep learning curve

It is low cost and allows us to set up boards easily with lots of room to customize.

I did require the help of a developer to get some information into the product as I have only some experience in dashboard creation. Help is good if you have a specific question and usually responded within an hour or two.

- The variety of pre-defined common reports generally required on regular basis are readily available for new users.
- New reports can be created with little extra efforts.
- Existing reports can be easily modified on need basis.
- Features like report sharing, mail scheduling features are extremely useful.
- Space quota availability is good enough for bigger database.
- Level-1 customer support available on chat is quick and good.

- Number of users is limited for various slabs.
- Limitation on number of email addresses while scheduling reports is restricted which makes report sharing cumbersome with larger groups.
- Post level-1 customer support should be improvised for better turn around time.
- Initial training for new Zoho Reports' users should be more effective as all the potential users for Reports are mostly PM / middle mgmt members who may not be well aware of various technical aspects of exploring around this tool
- Main dashboard is little confusing due to combination of "User filters" on dashboard level as well as "User filters" on individual reports level. Needs improvement to align both the filters either by way of "Notification" etc. on individual report where filters are conflicting. This will avoid mismatch in data presentation.

I love the fact that I can customize the views and what reports I'd like to see on my dashboard. This allows me to easily manage the stats of my sales team.

So far, I can't think of anything that doesn't work for me. The reports are exactly what I need. If I need something different, chances are pretty good I can contact our admin to change .

It is very easy to use and can create quite sophisticated reports given the ease and speed of use. It is also very affordable and can scale quite nicely while remaining affordable.

The requirement to store the reporting data on the Zoho servers can be a little cumbersome and may not be the most secure solution for storing sensitive data. It does what it is intended to do very well and the end results are easy to use for end users and are quite sophisticated however it is not particularly customizable and we have hit a brick wall with it a couple of times.

Integrates easily with Zoho desk, is easy create dashboards and reports with built in filters, can use SQL to analyze data, very affordable solution to help us keep everyone informed. What I like the most is that I was able to create a dashboards or reports for our help desk in a matter of minutes which, when you consider the amount of time and cost that normally goes into creating a dashboard through other means, more than offsets the monthly cost of Zoho Analytics.

While it is a great product I was a little disappointed that it only pushes dashboards to the primary account and not to other Zoho Helpdesk's that are part of the same account. Zoho does have this on their road map to solution

The software is easy to use and can be customized as per requirement. Lot of options to create different reports, charts and tables. The drill down feature is really helpful which gives the insight into the actual issue and can drill down deep, even into the data base to ensure its accuracy. Our organization uses the software for all top and medium level meetings to give first hand information on revenue to the top management. Speed at which the reports are generated is also commendable.

Those who are new to the software would take some time to understand the different options available as there are no Faqs or help menu.

The interface for creating reports is extremely easy to use. You can make really powerful reports fast. It's a lot cheaper than competitors' software and integrates well with other zoho products

Troubleshooting issues can be difficult and it isn't as well supported as other zoho products, no live chat available. There's missing.

We ended up to Zoho Projects and Zoho Reports, after a significant evaluation among several on-premise and cloud platforms. Cost, ease of use, licensing model, integrations with other Zoho (and external) applications, wealth of functionality and user interface, was our decision drivers.
We like the distinction between standard and user filters.

A short of programmability would be great like conditional formating, hyperlinking.

We ended up to Zoho Projects and Zoho Reports, after a significant evaluation among several on-premise and cloud platforms. Cost, ease of use, licensing model, integrations with other Zoho (and external) applications, wealth of functionality and user interface, was our decision drivers.
We like the distinction between standard and user filters.

A short of programmability would be great like conditional formating, hyperlinking.

I know Fantabulous is not a word but I used it to show my excitement over ZOHO REPORTS, after using the system for 9 months, I just started using it and boy is it a great tool. I've been able to merge my data between Books and CRM to pull reports on invoices from Books and match the data in the CRM to show great reports.

I usually say support is the con on ZOHO products, but I called ZOHO because the information was not pulling correctly, and it was a programming error, after 3 days they found the issue and corrected it, now the data flows like a small creek after a heavy rainfall.

It's easy to get familiar with it, even if there're some issues it can be reported and fixed right away!

Sometimes tasks are getting messy, filters aren't that efficient, sometimes filters list is too long and you can't catch the end of the filter's list!!!!

Zoho Analytics is a wonderful business intelligence tool to get the best of how your business is growing. I like that it is supported on both IOS and Android. The Interface is beautiful and supports drag and drop options.

No major cons associated with Zoho Analytics.

-After a short learning period, it becomes fairly easy to use. I am teaching others on my team to use it now and while there are a few features I'd like to see implemented, it's working well for what we need it to do.
-Report Sharing is a big plus for us
-Scalable
-Great tool for a Product Manager or Account Manager
-Customer Support has been helpful and responsive

-Sharing reports between team members is a bit too cumbersome
-Really wish there were more formatting capabilities in the Dashboards. Making good looking reports to hand over to clients in a PDF format is not very feasible.
-Wish you could create user filters for each chart individually in a Dashboard
-The person I spoke with during the pre-sale process was not helpful and gave me incorrect information

The WYSIWYG editor for creating reports is powerful and allows for creating new report quickly. Also, importing data is straightforward and there are many useful options

Updating data in the browser does not provide for real-time updates, meaning that you have to remember to hit save prior to navigating elsewhere. This has resulted in lost data and lost time on several occasions. Also, relational data feels very static. For example, if you create a report on a view, columns cannot be changed without deleting the associated report. In my case, this makes views very inflexible.

Saves us resources when reports are run so it doesn't affect our live systems.
If the user who builds a reports breaks something it doesn't affect any of our DBs or systems. so its risk free.
We use a lot of the embedded charts that can easily be dropped into web pages.

We do get lots of support questions from users that want to do more than the software can allow and it can get expensive.

Reports ties in pretty neatly to creator. A user can stand-up a report and present into a web page with refresh automatically and drill down.

Connecting multiple tables is not intuitive and help desk struggled to understand my requirements and get them solved. Different types of manipulation I thought should be easy were not and when I put out suggestions..I got very little feedback. The number of of visualizations should increase substantially. I think this platform could be great but a user group is needed and zoho needs to publish its roadmap (at some level). You don't want users riding the learning curve and jumping ship for absence of visibility.

Very powerful, it answers most of our needs

The UX could be improved, the first experience with Zoho Reports isn't that intuitive

Easy to use, simple web-based reporting/dashboarding/charting.It's so simple to setup and get started. Zoho Reports allows for really nice data visualizations with a lot of flexibility

Lack of hands on training classes for admins.

Affordable product. Got is as a add on to a suite we had purchased.

The dashboard design is backdated and customer support is non existent.

the data sync is very easy and simple, and the dashboards are very simple to use too, you can take only 10 mins to understand the functions and create the dashboard for share.

The free plan is limited for sharing the dashboard but it's sufficient for small business. And the layout of the report is also simple and not much to choose.

Easy to use, user friendly, no need of technical assistance for the end user and also Flexible and integrated well with other applications

lack of ability to connect to SAP systems. Cannot perform analytics from source database without importing data to Zoho