Reviewsnap

4.4 (115)
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All-In-One Performance Management Software

Overall rating

4.4 /5
(115)
Value for Money
4.3/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support Software
4.6/5

90%
recommended this app
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115 Reviews

Anita
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Review Source

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  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

User-Friendly.

Reviewed on 19/11/2014

Pros

You create your own review templates, frequency of reviews and scoring range and description. This is not a you have to pay to add on an additional feature like some vendors. Also, instead of deleting past employees, you simply deactivate them. We have been with ReviewSnap over five years. In that time, there have been many excellent updates and improvements to the system. I love the Supervisor Guide and Administrator Guide. It took me awhile to get the supervisors to start using the Journal Entries function. Now that they do, they see the advantage in being able to add noteworthy events, training, etc., throughout the review period and spend less time trying to gather information together to put in the review.

Cons

Nothing. The issues that were there when we first signed up were issues that the vendor later improved on in the updates. The updates were all positive and did not create a burden on the user.

Paola
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  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used for 2+ years
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

The way to keep reviews in the same place

Reviewed on 20/12/2019

I've had a good experience with Reviewsnap, now that it's integrated to Recruiterbox I can add new...

I've had a good experience with Reviewsnap, now that it's integrated to Recruiterbox I can add new employees automatically after hiring them

Pros

having all personnel files in a single place makes it really easy to use. You can personalize all reviews and keep all the records

Cons

It's not easy to figure out the first time you are using it, adding templates is a little tricky

Julie
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  • Industry: Civil Engineering
  • Company size: 51–200 Employees
  • Used for 1+ year
  • Review Source

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  • Value for Money
  • Ease of Use
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  • Likelihood to recommend 0.0 /10

This company offers ZERO customer support

Reviewed on 01/10/2018

I would say my overall experience with Reviewsnap is disappointing. I would not recommend this...

I would say my overall experience with Reviewsnap is disappointing. I would not recommend this product.

Pros

The low cost of the platform. There is nothing positive to write here in my experience.

Cons

There is zero customer support, the inflexibility of the product, there is little to no communication with ReviewSnap

LORI
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  • Industry: Construction Software
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

New Version of Reviewsnap

Reviewed on 15/11/2018

The ability to view all employees in one place instead of the folder view that was in the old...

The ability to view all employees in one place instead of the folder view that was in the old version.
Ease of use for Managers to complete the review process.

Pros

The new version is easier to use and has more features

Cons

The Administrator Snap shot should have a bit more detail, it shows you a graph but I think it should have the ability to click on the graph and drill down. Such as for late reviews so that you can see specifically in a quick look which reviews are late.

Melissa
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  • Industry: Construction Software
  • Review Source

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  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Reviewsnap Administrator for 2 years - very pleased!

Reviewed on 18/11/2014

Pros

The customer service that we receive from Reviewsnap is fabulous. The individual that took us through the sales process became our relationship manager, so there was never a handoff or any time/knowledge lost in a transition. She is extremely responsive and always goes above and beyond to ensure that the software meets our needs.

Cons

Reviewsnap is a standalone product, so the only negative that I would say about it is that it's a separate system from others that we have in our company (ex: applicant tracking system, customer management software, etc.). It is one more login for our employees to keep track of. Our typical employee utilizes the system infrequently, which means that some individuals forget their login information and need to have it resent to them each time they are asked to complete something in the system.

Stephanie
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  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used for 2+ years
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Pretty Easy to Use

Reviewed on 11/06/2020

Overall, it hasn't been bad. It continues to become more user friendly. I appreciate the support...

Overall, it hasn't been bad. It continues to become more user friendly. I appreciate the support we receive for the system.

Pros

For the most part, it's easy to use and there are resources available to answer questions.

Cons

It changes often making it hard to keep everyone updated.

Ashleigh
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  • Industry: Research
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Robust and Flexible Tood

Reviewed on 24/04/2019

Our company is interested in people development and aligning their growth to our business objectives...

Our company is interested in people development and aligning their growth to our business objectives. Reviewsnap offers an affordable easy-to-use system to get everyone in the company rowing in the same direction.

Pros

First of all, the customer service from beginning to end has been phenomenal; every single touch point has been professional, courteous and patient. The software itself is easy to use once you login and use the system. Like any software, you have to familiarize yourself with the buttons. However, even for a few of our employees who shy away from technological advances were able to figure out how to use the system after either attending a live training session or watching the recorded video. I also like how easy it is to cascade goals to rest of organization.

Cons

I will have to get back to you on this.

Daniel
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Review Snap - A superb product and excellent client friendly experience.

Reviewed on 30/01/2015

I was recommended to Review Snap with glowing references. They not only met but significantly...

I was recommended to Review Snap with glowing references. They not only met but significantly surpassed my expectations. The product is excellent and can be tailored easily to individual companies requirements. The cost was also very competitive. The most impressive thing for me was the customer service. The time and effort made by our account representative to create a specific evaluation process for us was quite remarkable. He went over the whole process step by step setting up the templates, creating the year end process and working with me as the process was going on and completed. As it was the first time I was doing an on line evaluation process I was constantly contacting him for help. There was a never question or issue too small for him. Overall a fantastic experience and I would highly recommend review snap to anyone looking for an on line evaluation tool.

Hailie
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  • Industry: Transportation/Trucking/Railroad
  • Review Source

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  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

ReviewSnap Review

Reviewed on 24/12/2014

Pros

ReviewSnap is very easy to use and extremely user-friendly. The program has all the functionality we need without the bells and whistles we do not. ReviewSnap gave us a dedicated account rep that has been there to support us over the last three years in making changes to our account and increasing our usage of their features. The product is also extremely customizable. Because it is web-based, it keeps a record that you can access from anywhere. Based on my research, the price was also very competitive for what they offer.

Cons

Over the last three years, ReviewSnap has continued to improve and implemented many of the changes we have requested.

Kathleen
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  • Industry: Construction Software
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Nice Price Point for Product that mimics more expensive products

Reviewed on 14/11/2018

Pros

This product is easy to use and provides lots of features, perhaps more features than you need.

Cons

The succession nice box part is really a reflection of ratings by position vs true succession planning. A flaw an experienced HR pro should catch immediately. Not crazy about having to use base camp during configuration.

Marisol
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  • Company size: 11–50 Employees
  • Used for 1+ year
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Too much manual input and no history retained for multiple changes that occur within the year.

Reviewed on 22/09/2017

This program needs to be much less manual, more technological savvy and easier to use.

This program needs to be much less manual, more technological savvy and easier to use.

Pros

Flexibility in creating forms, smooth process for 360 feedback, and place on recommended increase .

Cons

Forms are not editable once used, no multiple salary history within a year, all manual/no downloads.

Brandi
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  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

so-so

Reviewed on 30/11/2016

I am not sure what happened, but the customer service was great and then was non-existent overnight....

I am not sure what happened, but the customer service was great and then was non-existent overnight. Emails were not being responded to; no one was answering the phone, and messages were not returned. Eventually, I got someone on the phone and found out an I had a new account rep (no one reached out to me) and she has been okay but not nearly as available or responsive as our first rep.

Pros

Reviewsnap is better than the paper reviews we used in the past. Our first account rep was great.

Cons

It takes a lot of time to get the reviews setup and changing them is time-consuming and clunky. There are far too many screens and little boxes that need to be checked perfectly for everything to run smooth. Our employees often have login problems, but no one answers the customer service line. The website is also not mobile friendly.

Julie
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  • Review Source

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  • Ease of Use
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VLST Corp July 9 2009

Reviewed on 09/07/2009

I would encourage others to utilize the program. Set up was easy and customer support has been...

I would encourage others to utilize the program. Set up was easy and customer support has been great

Pros

Easy to use
Has the basic function of most everything needed for our size organization (45 people)
The developers were responsive to our needs and added functionality that supported our goal setting and review process

Cons

electronic signature process was a bit confusing for managers. It was unclear when did a final save that their direct reports could then read the document. This happened to a few staff where the document went to the employee before the manager was ready. Separating the function of saving and sending the reviews would be clearer.

Shana
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Reviewsnap is excellent

Reviewed on 24/07/2014

I work in an HR department that supports 3 different companies. Each company has a unique culture...

I work in an HR department that supports 3 different companies. Each company has a unique culture and their reviews reflect their differences. Reviewsnap has been wonderful for us in several ways. One, we use the journaling extensively. It helps our HR department to understand concerns a manager might have with an employee and it helps the manager prepare their reviews. Two, the reviews are quick and easy so our managers do them in a more timely manner. Three, the customer service is excellent and fast so we were able to accommodate the distinct needs of the different companies quickly!

I highly recommend this product and have been very satisfied.

Rachel
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  • Review Source

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Over the top Customer Service

Reviewed on 20/04/2016

We starting working with Reviewsnap in October 2015 and rolled out the platform to our employees in...

We starting working with Reviewsnap in October 2015 and rolled out the platform to our employees in Feburary 2016. Candace and Sandy spent countless hours with us designing the platform, importing data, creating review templates, and training employees. We were able to customize the review templates, approval workflow, and compensation process. The only cons we've experienced so far are that there are a limited number of reports that can be generated and that this isn't a mass edit/import for paygrades, matrix, and % of increase amounts. Overall we are very happy with the product and the service we have received.

Jennifer
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Great product

Reviewed on 09/02/2015

We really like Reviewsnap. It's exactly the level we needed and the price was perfect. We weren't...

We really like Reviewsnap. It's exactly the level we needed and the price was perfect. We weren't looking to purchase anything robust and this provides us with reporting options, tracking, and our managers find it easy to use. They really like the comment suggestions as well. Reviewsnap really took our performance review process to the next level!

Also, our rep Gloria Giron is phenomenal! She is so quick to respond to all of our issues and concerns and always ensures to follow up with us. We had a lot changes this year to the way we use the system and she was more than accommodating to help us every step of the way.

Michelle
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Software works great!

Reviewed on 19/04/2016

Software works great! Set up was easy & training was simple.

I do wish there was more...

Software works great! Set up was easy & training was simple.

I do wish there was more flexibility in the auto notifications generated from the software, so we would not have to rely on outside software to notify employees and managers to complete reviews well in advance of the review due dates.

Response from Mitratech

Reviewsnap is in the process of updating our UI and as part of the new UI we will be offering clients a flexible notifications tool. You will no longer need to follow the notification sequences we have pre-built, but will be able to create your own sequences.

Julie
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Fabulous software and the best customerservice

Reviewed on 19/10/2009

I would recommend this software to anyone who is looking for a userfriendly, customizable online...

I would recommend this software to anyone who is looking for a userfriendly, customizable online performance management system.

Pros

This software is incredibly user friendly. It does not have a lot of unncessary bells and whistles which allows it to be fully customizable. The customer service is great. Many customizations can be completed within a few hours of the request. Customer service trully understandst their software and what it is capable of. They are friendly and responsive.

Cons

I can not think of any cons

Mary
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ReviewSnap is extremely user friendly

Reviewed on 04/06/2015

I really can't think of any cons regarding the ReviewSnap product and the customer service. I find...

I really can't think of any cons regarding the ReviewSnap product and the customer service. I find the Customer Service fantastic - Candace Beebe is great; always willing to help no matter how small or large the task. The product is great encompasses many tools such as evaluation, 360, compensation, etc. Other vendors that I researched charged you for each one of these tools separately calling them modules which made them pretty pricey. ReviewSnap is all inclusive with the tools so it is very cost effective.

Caren
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I have introduced this product to 2 of my medium sized business clients

Reviewed on 19/04/2016

Both my clients have found Reviewsnap to be an excellent tool to improve the performance process. ...

Both my clients have found Reviewsnap to be an excellent tool to improve the performance process. One client is able to set all the goals for the management of the organization in a single day by collaborating in a meeting setting and entering individual goals into the system using lap tops. It has also assisted in keeping people on track with the coaching and review process. I highly recommend the software, it is great value for the cost.

Chad
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  • Ease of Use
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Review Snap

Reviewed on 24/07/2014

The Reviewsnap system itself is a great tool from a number of perspectives. One, it is a great...

The Reviewsnap system itself is a great tool from a number of perspectives. One, it is a great technical tool to help drive performance management. Two, it has a very good ease of transaction for the user and the system can be as easy or as technical as you want it to be. Third, and most important to me, the customer service delivered by the people at Reviewsnap has always been superb. When you have great people and a great product you have a winner!

Thomas
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Reviewsnap is an easy to use system that has automated our performance review process!

Reviewed on 24/04/2015

Our experience with Reviewsnap has been nothing but positive to this point. Candace has provided...

Our experience with Reviewsnap has been nothing but positive to this point. Candace has provided exceptional customer service and has helped us to use the system as efficiently as possible. The system itself is very easy to use and understand and all of our managers have been very happy with how it has improved the performance review process...from writing the review through the approval process. Great system!!

greg
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Review Snap Product

Reviewed on 20/04/2016

I had a previous performance review product for my company and lost the support services for it as...

I had a previous performance review product for my company and lost the support services for it as the company went out of business. I came across this product while I was on a HR convention last year. The transition/conversion was effortless. The support staff is superb and extremely responsive. I highly recommend this product. Thank you Reviewsnap.

Meghan
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PR 2014-2015

Reviewed on 19/04/2016

We used ReviewSnap for 1 year. It was a good platform but the UX was a little outdated. Getting a...

We used ReviewSnap for 1 year. It was a good platform but the UX was a little outdated. Getting a hold of customer service was quite tricky sometimes. We have recently moved to another review platform that the user interface is much easier. I would recommend but to a larger company that has more caveats in regards to what they are looking for.

Pat
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  • Review Source

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  • Ease of Use
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  • Likelihood to recommend 10.0 /10

Reviewsnap Web-based Performance Management Software

Reviewed on 18/11/2014

Pros

I like the cost and ease of use.

Cons

I've been a subscriber of this product and have worked with the same vendor contact since August, 2010. I've no issues with either. The product does what I signed on for, and my vendor contact has always timely responded whenever I have had a question.