Zoho Billing

4.5 (92)
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End-to-end billing solution built for every business model.

Overall rating

4.5 /5
(92)
Value for Money
4.4/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support Software
4.2/5

97%
recommended this app
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92 Reviews

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great tool for presenting and maintaining subscriptions

Reviewed on 05/09/2019

Because our service model is subscription based, Zoho's tool that interacts with its CRM and other...

Because our service model is subscription based, Zoho's tool that interacts with its CRM and other tools (like creator) is invaluable, and we are very pleased with it, and plan to use it indefinitely.

Pros

Loved the tool for building subscription checkout options, as well as the templates and options to customize with code. There was a great deal of freedom presented, and it served us very well. The ability to create and manage the plans themselves was also highly intuitive, and easy to adjust and update.

Cons

I have been very happy with this service, and if I have something I wish I could do, almost always find that this has already been covered in another feature.

Response from Zoho

Hi there,

Thank you so much for taking the time to review us.

We are really glad that you are able to manage your subscriptions seamlessly using Zoho Subscriptions. And it's great to know our integration with Zoho CRM and Creator are helpful. That's exactly what we aimed at offering - a powerful, integrated ecosystem!

If you are interested, we would love to hear and publish your success story with Zoho's millions of customers. Feel free to reach out to me anytime.

Cheers,
Harikrishna

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Good system that works reliably

Reviewed on 01/05/2019

We are using Zoho for managing subscription payments for a SaaS product and it is working great....

We are using Zoho for managing subscription payments for a SaaS product and it is working great. FOr the most part the system just works which is the most important thing to us.

Pros

Once set up, it runs pretty seamlessly without problems or difficulties. We have been on with them for a couple of years and haven't experienced any problems as the system changes and evolves

Cons

The documentation is not easy to use and I haven't found a good source for help. Their forums are good for cookie cutter questions, but challenging to get out if the box answers.

Katryn
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Mostly Satisfied

Reviewed on 30/05/2019

Pros

I appreciate multiple integration capabilities.

Cons

Having to purchase different packages of features that should already be included

William
William
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Subscription Software for All-Sized Businesses

Reviewed on 28/08/2019

Pros

Zoho Subscriptions is great because it allows our company to easily collect payments and then also run promotions and other types of outside-the-box type of billing. Easily integrates with Zoho CRM so our sales team can run orders efficiently and easily.

Cons

Don't love the fact that you have to create your own billing portals but once you complete this step, you're all set and everything runs easily from there.

Verified Reviewer
Overall rating
  • Industry: Renewables & Environment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Satisfied customer

Reviewed on 26/04/2019

Pros

I like the fact that my customers have the ability to log in and update any info for themselves at any time (client portal)

Cons

I wish that this product would integrate with my routing software. (Jobber). That way I can save time and not have to manually transfer customer info to my other software (jobber)

Glenn
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Executive Director

Reviewed on 30/05/2019

Overall, a positive experience in respect to CRM manangement

Overall, a positive experience in respect to CRM manangement

Pros

-extremely powerful
-subscription renewal an excellent feature

Cons

-lag between CRM syncing with subscription
-problem with subscription: prorated rates within a month are not flexible; and adding 2nd tier subscriptions is complex and awkward
-cannot change change on 2nd tier subscriptions automatically
-updates to subscribers disappear to subscriber in 7 days and cannot be re-implemented by admin

Nisarg
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Easy to use and helpful

Reviewed on 31/05/2019

Pros

- Provide automation
- Easy to integrate with our product
- Customer services are good

Cons

- Sometimes the system gets buggy
- All the options are not there which is in Zoho invoices
- Customer services are only via email, chat or direct phone lines are not that responsive

JOSEPH
Overall rating
  • Industry: Financial Services Software
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Review of ZOHO Subscriptions

Reviewed on 11/06/2019

ZOHO subscriptions has been beneficial to our business by allowing us to receive our payments much...

ZOHO subscriptions has been beneficial to our business by allowing us to receive our payments much faster than we previously were doing. it's like invoicing and bill collection all in one.

Pros

We like the ability to process all our payment and that is it integrated with ZOHO CRM. The various report that are available allow us to manage our business. We never received any training but have been able to navigate the software pretty good. They customer support does a good job answering our emails and phone calls fairly quickly.

Cons

We are not very happy at the time it takes to complete the process of clearing the ACH transactions. we know immediately whether we are funded but the invoices still show outstanding when they are not. so it makes it difficult to know what invoices are actually outstanding.

Adam
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Easy to navigate and gets the job done

Reviewed on 25/05/2018

Pros

The program provides a lot of value for what you pay. Setup with straight forward it's easy to use on a day to day basis.

Cons

There are times where making changes/updates is more difficult then it should be which can be frustrating.

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Recurring and Billing Software

Reviewed on 25/11/2018

Maintaining clients payment record was not easy but thanks to Zoho subscription for solving this...

Maintaining clients payment record was not easy but thanks to Zoho subscription for solving this issue for us. We are planning to buy more products of ZOHO.

Pros

Keeping a track of your clients payment details, processing a refund or creating a Coupon code using this software is fun and that easy. This has made my life simple.

Cons

I have been using this software for more a year now and did not find any issues with this.

bhishm
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

All-in-One Subscription software

Reviewed on 11/06/2019

We are a recurring subscription-based business. Customer pays us monthly. Many times we need to...

We are a recurring subscription-based business. Customer pays us monthly. Many times we need to change the subscription plan and adjust dates accordingly.

This software perfectly fits that. It becomes so easy to manage all our paid customers and their subscriptions.

Pros

Hosting pages features, multiple products, and multiple plans, ease of use, clean interface.
Subscription management is also very easy.

Cons

It should have post payment, landing page feature.

Taryn
Overall rating
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

An excellent, automated software with great customer service

Reviewed on 28/04/2019

Pros

It's automated and super customizable. Any questions are always answered promptly by the customer service team

Cons

There are so many customization options that it can get complicated to do very simple tasks unless you know where to look

August
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Highly Recommend!

Reviewed on 03/06/2019

Pros

The software is easy to setup and has a great deal of customization options to suite any business.

Cons

I have had no bad experiences, so I can offer no cons to the Zoho products we use.

Petru
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great program!

Reviewed on 03/06/2019

Pros

Zoho Subscription is very user friendly, easy to use and very intuitive

Cons

There is nothing I can think of that I did not like

Eng Yau
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Good

Reviewed on 06/06/2019

Pros

Easy to use and add new subscription, mobile apps is cool

Cons

Less flexible in terms of modifying subscription

Alisa
Overall rating
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Excellent service for tracking subscriptions

Reviewed on 24/02/2018

Pros

I recommend this wonderful tool, which saves me a tremendous amount of time and has become an indispensable assistant. He will automatically track who subscribed to the newsletter, and who, on the contrary, unsubscribed.

Cons

Strongly lacks the normal support of the Russian language. If the developers came to our market, it was worth taking care of it.

Pamela
Pamela
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Saves a lot of time!

Reviewed on 17/05/2018

Saves us a lot of time.

Saves us a lot of time.

Pros

Saving time is very important to our company because saving time saves us money. Automation saves us time that is why we LOVE Zoho Subscriptions. It helps us to eliminate manual billing. Subscriptions takes care of EVERYTHING - coupons, addons, thank you for your payment, card failure and card expiring notices, and prorate invoices. We can even group invoices from multiple subscriptions together and it integrates with my accounting software. The cost is so much less than other subscription billing services.

Cons

It would be nice to have more than one hosted page layout option. Also the setup for the hosted page can be somewhat default, especially adding addons.

Debra
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Easy to use, affordable, handles recurring charges like a champ

Reviewed on 03/06/2019

Pros

We had a short list of needs: easy to use for non-technical folks, affordable, and able to handle recurring charges. Zoho fits all three, and everyone on the team finds it easy to use.

Cons

This isn't a valid complaint, but the UI is a tiny bit dated. But the software works, and I don't particularly care that it looks like 2016 software and not 2019 software. When I say "a little bit dated" i mean a little bit. Literally, no one should care about this.

Nick
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

User friendly, easy to use

Reviewed on 27/06/2019

Have used Zoho for over 4 years. Subscriptions is a great customer management tool for large client...

Have used Zoho for over 4 years. Subscriptions is a great customer management tool for large client base/data base

Pros

Software is easy to set up, maintain and use.

Interfaces well with Zoho Books accounting software.

Ideal for SME orgainsations wanting value for money, easy of application and great customer support.

Cons

Don't really dislike anything about it. If we had to be picky, you have to leave Subscriptions to go into other Zoho applicatons like Books or Inventory

James
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

zoho subscriptions is awesome!

Reviewed on 30/05/2019

Pros

easy to use, does what it says , solid and reliable!

Cons

not being able to have the same email be allowed to have access to multiple portals

Jacob
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Fantastic Product

Reviewed on 13/07/2018

Great service from Zoho Support & Also gained more customers in just a matter of days and hours of...

Great service from Zoho Support & Also gained more customers in just a matter of days and hours of placing the widget on my website

Pros

I have the ability to create a web widget and place it on my website so If I have a high call or ticket volume, My customers can still get their subscriptions started.

Cons

That I cannot integrate with more payment services. Stripe is the only provider that I can afford that is integrated because the rest charge a fee.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Powerful

Reviewed on 27/03/2019

Pros

This allows 'groups' of plans, with add-ons, and coupons specific to those groups. Pricing, recurring transaction managements, and their new widget works wonderfully. Connects to invoices and shows customers who have signed up. Allows for setup fees and one-time fees if you need them.

Cons

Widget needs a little more options, and there needs to be a better 'preview' and way to do test transactions.

Verified Reviewer
Overall rating
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Easily manage subscriptions

Reviewed on 09/11/2017

Keeps track of all subscription start and stop dates, and provides easy metrics.

Keeps track of all subscription start and stop dates, and provides easy metrics.

Pros

Easily handles billing for recurring subscriptions, without having to remember to send bills each month. Allows for either auto-credit card billing, or simply sending an invoice.

Cons

Hard to view details of multiple subscriptions at a single client. All subscriptions are listed exactly the same way, so it makes it difficult to find the specific one for which you are looking.

Nelleke
Overall rating
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very useful, easy to integrate and over all very satisfied

Reviewed on 08/06/2017

makes my work a whole lot easier and saves time

makes my work a whole lot easier and saves time

Pros

The product is easy to use and adaptable, it works really well for me, it works great with CRM and Books from Zoho.

Cons

Helpdesk is not always easy to reach. Its relatively new this product and I think they are still improving on it and adding new functionalities. Needs more interaction between currencies.

Mark
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Zoho Subscriptions Review

Reviewed on 02/06/2022

Pros

Support for the application is excellent and there is ease of access for all features and it is easy to understand.

Cons

Further customization within the application would be nice especially if there are particular types of subscription that need different options aside from the ones there by default.