Zoho Billing

End-to-end billing solution built for every business model.

Overall rating

4.5 /5
(89)
Value for Money
4.4/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support Software
4.2/5

97%
recommended this app
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89 Reviews

William
William
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Subscription Software for All-Sized Businesses

Reviewed on 28/08/2019

Pros

Zoho Subscriptions is great because it allows our company to easily collect payments and then also run promotions and other types of outside-the-box type of billing. Easily integrates with Zoho CRM so our sales team can run orders efficiently and easily.

Cons

Don't love the fact that you have to create your own billing portals but once you complete this step, you're all set and everything runs easily from there.

Ari
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Top Notch Subscription Service

Reviewed on 29/04/2019

Very solid subscription service, honest, reliable, doesn't demand a percentage of your sales, but...

Very solid subscription service, honest, reliable, doesn't demand a percentage of your sales, but simply functions as a reliable subscription management service.

Pros

This is a highly competent subscription service, more features than we could possibly use, and we get to use our own billing. Many subscription services also want to do your billing, or getting a percentage of our sales, charging more than our bank, and then they "own" our customers, which is a deal-breaker for us. Zoho Subscriptions is what a subscription service should be, a highly competent web service that does all the heavy lifting, and plugs into our website and payment processors. We've been with Zoho for two years without an outage. We couldn't be happier.

Cons

The lack of an easily integrated customer portal results in us having to write a lot of user-facing pages on our site simply to do what is already available in the admin interface. But every time we've had a genuinely poorly designed thing on Zoho's end, they listened and rolled out changes within a few months. They obviously care about making this the best service.

Sebastian
Sebastian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Reviewed on 15/11/2015

Joe
Overall rating
  • Industry: Consumer Electronics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

A good Subscriptions solution

Reviewed on 10/12/2020

When it comes to subscriptions software, there are not many good choices out there, and the monthly...

When it comes to subscriptions software, there are not many good choices out there, and the monthly cost is high and this is the case for Zoho subscriptions and it lacks many features available in other software for the same cost. The interface needs to be polished as many features are hidden and hard to find and needs more integrations

Pros

It does what it supposed to do, handle subscriptions and payments for recurring billing, the interface is ok but can be better

Cons

Some features are not available and no API , the cost is kind of high if you have a high number of clients

Response from Zoho

Hi Joe,

Thanks for taking the time to review Zoho Subscriptions!

Zoho Subscriptions does have an extensive REST API library that has almost all functionalities as the app. You can check out our API doc here:

https://www.zoho.com/subscriptions/api/v1/

If you have any other questions, feel free to get back to us at [email protected]

Regards,
Harikrishna
The Zoho Subscriptions Team

Ashley
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy and efficient

Reviewed on 31/05/2019

We have been using Zoho subscriptions for about a year now and so far so good. We have had some...

We have been using Zoho subscriptions for about a year now and so far so good. We have had some road blocks in the bringing trying to figure out where all the functions we needed where and now to handle special circumstances, but we have figured out most of its workings and its been pretty much smooth sailing since then.

Pros

I like that you can postpone payment if someone wishes to suspend their membership without have to cancel the whole subscription. I also like that emails are so easy to send the customers right through the website.

Cons

My only complainant is that the initial set up when adding a new customer could be a little more simplified and straight forward. Some of our sales team says it takes a few times to get used to where all the information is that is required and is doesn't point you in the right direction (i.e. high lighting a tab you missed) it just tells you you missed for example the address. Also I would like to see a reminder for when someone's postponed payment will be due again.

bhishm
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

All-in-One Subscription software

Reviewed on 11/06/2019

We are a recurring subscription-based business. Customer pays us monthly. Many times we need to...

We are a recurring subscription-based business. Customer pays us monthly. Many times we need to change the subscription plan and adjust dates accordingly.

This software perfectly fits that. It becomes so easy to manage all our paid customers and their subscriptions.

Pros

Hosting pages features, multiple products, and multiple plans, ease of use, clean interface.
Subscription management is also very easy.

Cons

It should have post payment, landing page feature.

Chris
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Great Potential but a Few Key Failures

Reviewed on 30/05/2019

We offer subscriptions to our services to make it easier for customers to access agency services...

We offer subscriptions to our services to make it easier for customers to access agency services and manage their payments instead of getting a $100 bill one month and a $1200 bill the next. It also helps us structure client relationships with responsibilities and on going work.

Pros

You can build plans for whatever you want with products and that is pretty simple in and of itself. It is tightly integrated to other Zoho Apps so that get's an A+, the testing environment is not too hard to configure. Add-on products can be created but not listed on the hosted page so an Add On essentially has to be added down the road as an invoiced item which means clients cannot configure their solution.

Cons

Spent about 3 hours configuring Test and when I created the Live environment - had to to it all over again. Nothing you create in Test is in Live. I have checked it twice - it asks you to copy an environment and when I did - poof - had to recreate the products and addons all over again. That seems like a glaring error and opens the solution to errors in subscriptions, wording, pricing, everything. Very odd way to build the solution.

Mike
Overall rating
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Zoho Subscriptions hits the sweet spot!

Reviewed on 30/05/2019

Pros

Zoho Subscriptions hits the sweet spot by providing the functionality needed by most small to medium sized subscription providers at a low cost. Its direct integration with Avalara Tax takes care of critical sales tax calculations. Its multiple payment providers handle everything from credit card transactions to delayed invoicing. Its built-in subscription management reminders and customer portal keep your customers up to date on their subscription status.

Cons

Lack of a direct Quickbooks integration.

Thomas
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great software- easy...

Reviewed on 13/07/2019

Always helpful. Customer service is quick and responsive. I see no reason to ever stop using this...

Always helpful. Customer service is quick and responsive. I see no reason to ever stop using this software.

Pros

Helps me stay organized within my small business. Works as an accounting feature for me as well in regards to some of the reporting. Very intuitive with ability to customize everything, including branding. LOVE!

Cons

I really do not have any cons to this software!

Glenn
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Executive Director

Reviewed on 30/05/2019

Overall, a positive experience in respect to CRM manangement

Overall, a positive experience in respect to CRM manangement

Pros

-extremely powerful
-subscription renewal an excellent feature

Cons

-lag between CRM syncing with subscription
-problem with subscription: prorated rates within a month are not flexible; and adding 2nd tier subscriptions is complex and awkward
-cannot change change on 2nd tier subscriptions automatically
-updates to subscribers disappear to subscriber in 7 days and cannot be re-implemented by admin

Taryn
Overall rating
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

An excellent, automated software with great customer service

Reviewed on 28/04/2019

Pros

It's automated and super customizable. Any questions are always answered promptly by the customer service team

Cons

There are so many customization options that it can get complicated to do very simple tasks unless you know where to look

Gary
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great value!

Reviewed on 30/04/2019

It's been great!

It's been great!

Pros

Was much better than Chargify or Recurly, as there was no % taken from the subcription.

Cons

The fact you couldn't embed/create your own hosted pages using Zoho Subs without a long form

Steve
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great solution for managing software subscriptions

Reviewed on 30/05/2019

Great it has made managing complex subscriptions systems much easier and hassle free.

Great it has made managing complex subscriptions systems much easier and hassle free.

Pros

I have found it easy to setup and use and the interface is well laid out and intuitive.

Cons

Have problems with some of the payment gateway solutions and not integrating well. But that may well be due to the limitations of Paypal

punya
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

-

Reviewed on 31/05/2019

Earlier, the billing carried out was a complete manual activity and the team was struggling in...

Earlier, the billing carried out was a complete manual activity and the team was struggling in reconcillations and capturing payments. By using Zoho subscriptions, we could get a fix on this issue and saw better traction on saving and increasing revenue and efforts.

Pros

It is user friendly and could take care of the invoicing needs in my organization.

Cons

There are some areas that still need manual intervention - example; I cannot prefix the email recepients in cc when sending the manual reminders.

Vidhya
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

About Zoho

Reviewed on 31/05/2019

It's very easy to keep track of subscriptions without the fear of missing to bill

It's very easy to keep track of subscriptions without the fear of missing to bill

Pros

It's simple and easy to use. It's very user friendly and designed for easy understanding

Cons

Certain mandatory features are not available

Shane
Shane
Overall rating
  • Industry: Internet
  • Review Source

Overall rating

Great API and Support

Reviewed on 14/04/2015

I spent several weeks looking for the right subscription management platform for FilterSnap. There...

I spent several weeks looking for the right subscription management platform for FilterSnap. There were e-commerce platforms for selling physical products, and subscription platforms for selling virtual subscriptions (gym membership, software license, etc), but nothing that seemed to be able to to sell a subscription to a physical product. Then I found ZOHO Subscriptions. While it was not a perfect fit right out of the box, I was able to use their APIs to build exactly what I needed. Now I am able to concentrate on building my business rather then worrying about by billing platform.

Pros

1. Robust and fully-featured API
2. Support team is responsive, and goes the extra mile to help you
3. Pricing model is great for the startup and beyond

Cons

1. Does not currently support a custom billing page. However, the support team worked with me to create a hosted payment page that looked like it fit into my signup process.
2. The ZOHO team is constantly updating the platform, but there is not any communication to current customers on what was added, changed, or removed.

Jack
Overall rating
  • Industry: Security & Investigations
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Zoho Subscriptions Review

Reviewed on 03/06/2019

Good

Good

Pros

Our customer base is organized in one place in a very coherent manner.

Cons

In my opinion, the reporting given could be better.

Pamela
Pamela
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Makes my monthly billing easy

Reviewed on 30/04/2019

Before using Zoho Subscriptions, I used a invoice billing app that allowed us to send monthly...

Before using Zoho Subscriptions, I used a invoice billing app that allowed us to send monthly invoices. We send payment reminders 5 days before the end of the month. The invoicing app only allowed me to set a date we want reminders sent. So if the month had 30 days (or less), the reminder was one day off. Subscriptions sends reminders 5 days before the end of the month no matter how many days are in a month. This is just one of the many great things about Zoho Subscriptions.

Pros

Zoho Subscriptions makes my monthly billing easy. We have more flexibility than recurring billing. We can add multiple plan options for customers to select when subscribing to our services.

Cons

There is not enough options or flexibility for hosted pages.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

The perfect start for us as a startup (ZOHO ONE Suite)

Reviewed on 17/02/2019

Pros

Easy to set up
Easy to operate
Support reacts very quickly on all channels
Extremely flexible for all business areas
Benefit from this in connection with ZOHO CRM
But don't use the API yet

Cons

At the moment I can't think of any details there. We are really very satisfied. With a few subscriptions everything has worked very well so far.

James
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

zoho subscriptions is awesome!

Reviewed on 30/05/2019

Pros

easy to use, does what it says , solid and reliable!

Cons

not being able to have the same email be allowed to have access to multiple portals

Kirill
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great solution if you're already a user of Zoho products and you need to handle subscriptions

Reviewed on 24/06/2022

Pros

It's not absolutely intuitive, but it works as a part of Zoho ecosystem, so if you're already familiar with apps like ZohoBooks - then it won't take a lot of time for you to get familiar with Subscriptions.
And yes, as most of the Zoho products - it's very flexible

Cons

UI of the checkout pages and emails. It would be good to have more templates available

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Powerful

Reviewed on 27/03/2019

Pros

This allows 'groups' of plans, with add-ons, and coupons specific to those groups. Pricing, recurring transaction managements, and their new widget works wonderfully. Connects to invoices and shows customers who have signed up. Allows for setup fees and one-time fees if you need them.

Cons

Widget needs a little more options, and there needs to be a better 'preview' and way to do test transactions.

Donald
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

great product great service

Reviewed on 04/06/2019

Accounting, subscriptions and CRM

Accounting, subscriptions and CRM

Pros

The constant and unwavering support. Speedy reports and ability to
get help while in the application via an active chat like.
The reports are excellent and very fast.
The modules are integrated and priced well below the competition

Cons

After using Quickbooks for 10 years I am at a loss to find anything negative.

Surendra Singh
Overall rating
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Good Software but poor support service

Reviewed on 06/06/2019

It's good to have a subscription software but API integration delayed a lot, our tech team tried...

It's good to have a subscription software but API integration delayed a lot, our tech team tried their level best to contact and complete the integration but it took 8 months to finalize the task and now subscription period is over without taking the proper benefit of it.

Pros

Good for handling monthly subscriptions

Cons

not supporting API integration properly.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

A nice recurring billing software

Reviewed on 19/04/2019

Pros

Easy to configure subscription plans & discounts.

Cons

Hard to customize as per our requirement.