Zoho Billing Reviews
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92 Reviews
- Industry: Computer Software
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great tool for presenting and maintaining subscriptions
Reviewed on 05/09/2019
Because our service model is subscription based, Zoho's tool that interacts with its CRM and other...
Because our service model is subscription based, Zoho's tool that interacts with its CRM and other tools (like creator) is invaluable, and we are very pleased with it, and plan to use it indefinitely.
Pros
Loved the tool for building subscription checkout options, as well as the templates and options to customize with code. There was a great deal of freedom presented, and it served us very well. The ability to create and manage the plans themselves was also highly intuitive, and easy to adjust and update.
Cons
I have been very happy with this service, and if I have something I wish I could do, almost always find that this has already been covered in another feature.
Response from Zoho
Hi there,
Thank you so much for taking the time to review us.
We are really glad that you are able to manage your subscriptions seamlessly using Zoho Subscriptions. And it's great to know our integration with Zoho CRM and Creator are helpful. That's exactly what we aimed at offering - a powerful, integrated ecosystem!
If you are interested, we would love to hear and publish your success story with Zoho's millions of customers. Feel free to reach out to me anytime.
Cheers,
Harikrishna
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Good system that works reliably
Reviewed on 01/05/2019
We are using Zoho for managing subscription payments for a SaaS product and it is working great....
We are using Zoho for managing subscription payments for a SaaS product and it is working great. FOr the most part the system just works which is the most important thing to us.
Pros
Once set up, it runs pretty seamlessly without problems or difficulties. We have been on with them for a couple of years and haven't experienced any problems as the system changes and evolves
Cons
The documentation is not easy to use and I haven't found a good source for help. Their forums are good for cookie cutter questions, but challenging to get out if the box answers.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Mostly Satisfied
Reviewed on 30/05/2019
Pros
I appreciate multiple integration capabilities.
Cons
Having to purchase different packages of features that should already be included
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Subscription Software for All-Sized Businesses
Reviewed on 28/08/2019
Pros
Zoho Subscriptions is great because it allows our company to easily collect payments and then also run promotions and other types of outside-the-box type of billing. Easily integrates with Zoho CRM so our sales team can run orders efficiently and easily.
Cons
Don't love the fact that you have to create your own billing portals but once you complete this step, you're all set and everything runs easily from there.
- Industry: Renewables & Environment
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Satisfied customer
Reviewed on 26/04/2019
Pros
I like the fact that my customers have the ability to log in and update any info for themselves at any time (client portal)
Cons
I wish that this product would integrate with my routing software. (Jobber). That way I can save time and not have to manually transfer customer info to my other software (jobber)
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Executive Director
Reviewed on 30/05/2019
Overall, a positive experience in respect to CRM manangement
Overall, a positive experience in respect to CRM manangement
Pros
-extremely powerful
-subscription renewal an excellent feature
Cons
-lag between CRM syncing with subscription
-problem with subscription: prorated rates within a month are not flexible; and adding 2nd tier subscriptions is complex and awkward
-cannot change change on 2nd tier subscriptions automatically
-updates to subscribers disappear to subscriber in 7 days and cannot be re-implemented by admin
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Easy to use and helpful
Reviewed on 31/05/2019
Pros
- Provide automation
- Easy to integrate with our product
- Customer services are good
Cons
- Sometimes the system gets buggy
- All the options are not there which is in Zoho invoices
- Customer services are only via email, chat or direct phone lines are not that responsive
- Industry: Financial Services Software
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Review of ZOHO Subscriptions
Reviewed on 11/06/2019
ZOHO subscriptions has been beneficial to our business by allowing us to receive our payments much...
ZOHO subscriptions has been beneficial to our business by allowing us to receive our payments much faster than we previously were doing. it's like invoicing and bill collection all in one.
Pros
We like the ability to process all our payment and that is it integrated with ZOHO CRM. The various report that are available allow us to manage our business. We never received any training but have been able to navigate the software pretty good. They customer support does a good job answering our emails and phone calls fairly quickly.
Cons
We are not very happy at the time it takes to complete the process of clearing the ACH transactions. we know immediately whether we are funded but the invoices still show outstanding when they are not. so it makes it difficult to know what invoices are actually outstanding.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Easy to navigate and gets the job done
Reviewed on 25/05/2018
Pros
The program provides a lot of value for what you pay. Setup with straight forward it's easy to use on a day to day basis.
Cons
There are times where making changes/updates is more difficult then it should be which can be frustrating.
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great Recurring and Billing Software
Reviewed on 25/11/2018
Maintaining clients payment record was not easy but thanks to Zoho subscription for solving this...
Maintaining clients payment record was not easy but thanks to Zoho subscription for solving this issue for us. We are planning to buy more products of ZOHO.
Pros
Keeping a track of your clients payment details, processing a refund or creating a Coupon code using this software is fun and that easy. This has made my life simple.
Cons
I have been using this software for more a year now and did not find any issues with this.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
All-in-One Subscription software
Reviewed on 11/06/2019
We are a recurring subscription-based business. Customer pays us monthly. Many times we need to...
We are a recurring subscription-based business. Customer pays us monthly. Many times we need to change the subscription plan and adjust dates accordingly.
This software perfectly fits that. It becomes so easy to manage all our paid customers and their subscriptions.
Pros
Hosting pages features, multiple products, and multiple plans, ease of use, clean interface.
Subscription management is also very easy.
Cons
It should have post payment, landing page feature.
- Industry: Publishing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
An excellent, automated software with great customer service
Reviewed on 28/04/2019
Pros
It's automated and super customizable. Any questions are always answered promptly by the customer service team
Cons
There are so many customization options that it can get complicated to do very simple tasks unless you know where to look
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Highly Recommend!
Reviewed on 03/06/2019
Pros
The software is easy to setup and has a great deal of customization options to suite any business.
Cons
I have had no bad experiences, so I can offer no cons to the Zoho products we use.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great program!
Reviewed on 03/06/2019
Pros
Zoho Subscription is very user friendly, easy to use and very intuitive
Cons
There is nothing I can think of that I did not like
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Good
Reviewed on 06/06/2019
Pros
Easy to use and add new subscription, mobile apps is cool
Cons
Less flexible in terms of modifying subscription
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Excellent service for tracking subscriptions
Reviewed on 24/02/2018
Pros
I recommend this wonderful tool, which saves me a tremendous amount of time and has become an indispensable assistant. He will automatically track who subscribed to the newsletter, and who, on the contrary, unsubscribed.
Cons
Strongly lacks the normal support of the Russian language. If the developers came to our market, it was worth taking care of it.
- Industry: Outsourcing/Offshoring
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Saves a lot of time!
Reviewed on 17/05/2018
Saves us a lot of time.
Saves us a lot of time.
Pros
Saving time is very important to our company because saving time saves us money. Automation saves us time that is why we LOVE Zoho Subscriptions. It helps us to eliminate manual billing. Subscriptions takes care of EVERYTHING - coupons, addons, thank you for your payment, card failure and card expiring notices, and prorate invoices. We can even group invoices from multiple subscriptions together and it integrates with my accounting software. The cost is so much less than other subscription billing services.
Cons
It would be nice to have more than one hosted page layout option. Also the setup for the hosted page can be somewhat default, especially adding addons.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Easy to use, affordable, handles recurring charges like a champ
Reviewed on 03/06/2019
Pros
We had a short list of needs: easy to use for non-technical folks, affordable, and able to handle recurring charges. Zoho fits all three, and everyone on the team finds it easy to use.
Cons
This isn't a valid complaint, but the UI is a tiny bit dated. But the software works, and I don't particularly care that it looks like 2016 software and not 2019 software. When I say "a little bit dated" i mean a little bit. Literally, no one should care about this.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
User friendly, easy to use
Reviewed on 27/06/2019
Have used Zoho for over 4 years. Subscriptions is a great customer management tool for large client...
Have used Zoho for over 4 years. Subscriptions is a great customer management tool for large client base/data base
Pros
Software is easy to set up, maintain and use.
Interfaces well with Zoho Books accounting software.
Ideal for SME orgainsations wanting value for money, easy of application and great customer support.
Cons
Don't really dislike anything about it. If we had to be picky, you have to leave Subscriptions to go into other Zoho applicatons like Books or Inventory
- Industry: Internet
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
zoho subscriptions is awesome!
Reviewed on 30/05/2019
Pros
easy to use, does what it says , solid and reliable!
Cons
not being able to have the same email be allowed to have access to multiple portals
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Fantastic Product
Reviewed on 13/07/2018
Great service from Zoho Support & Also gained more customers in just a matter of days and hours of...
Great service from Zoho Support & Also gained more customers in just a matter of days and hours of placing the widget on my website
Pros
I have the ability to create a web widget and place it on my website so If I have a high call or ticket volume, My customers can still get their subscriptions started.
Cons
That I cannot integrate with more payment services. Stripe is the only provider that I can afford that is integrated because the rest charge a fee.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Powerful
Reviewed on 27/03/2019
Pros
This allows 'groups' of plans, with add-ons, and coupons specific to those groups. Pricing, recurring transaction managements, and their new widget works wonderfully. Connects to invoices and shows customers who have signed up. Allows for setup fees and one-time fees if you need them.
Cons
Widget needs a little more options, and there needs to be a better 'preview' and way to do test transactions.
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Easily manage subscriptions
Reviewed on 09/11/2017
Keeps track of all subscription start and stop dates, and provides easy metrics.
Keeps track of all subscription start and stop dates, and provides easy metrics.
Pros
Easily handles billing for recurring subscriptions, without having to remember to send bills each month. Allows for either auto-credit card billing, or simply sending an invoice.
Cons
Hard to view details of multiple subscriptions at a single client. All subscriptions are listed exactly the same way, so it makes it difficult to find the specific one for which you are looking.
- Industry: Publishing
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very useful, easy to integrate and over all very satisfied
Reviewed on 08/06/2017
makes my work a whole lot easier and saves time
makes my work a whole lot easier and saves time
Pros
The product is easy to use and adaptable, it works really well for me, it works great with CRM and Books from Zoho.
Cons
Helpdesk is not always easy to reach. Its relatively new this product and I think they are still improving on it and adding new functionalities. Needs more interaction between currencies.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Zoho Subscriptions Review
Reviewed on 02/06/2022
Pros
Support for the application is excellent and there is ease of access for all features and it is easy to understand.
Cons
Further customization within the application would be nice especially if there are particular types of subscription that need different options aside from the ones there by default.