Humanity Reviews

Great Support
Loaded with Features
Integrates
Great iPhone / Android App
Affordable Price

Not a Con, but certainly would be a great additional feature: Being able to assign tasks to individual employees and have hours tracked to those tasks. That would be awesome.

Humanity is a very user friendly software that allows you to check your schedule, track your hours and check the PTO available balance. My favorite features of this software is the time availability feature, this specific feature allowed me to choose my hours of availability as at that time I was going to school and working at the same time . Also, one features that I used a lot was the request to change shifts and being able to view the manager assigned for my shift. Both of these features smooth the processes at work and allowed me to balance my student and professional life.

Besides the high quality of some features, the features that allows you to check the PTO available balance never showed the correct amount of PTO and it was hard to keep track of it when asking for permission to take time off. While I used the software, there were some malfunction with the scheduling but this ight have been due to the person assigned of schedules in my previous employer.

1) Power to add future schedules by using current ones.
2) Photo check in and photo check out feature.
3) Automatic emailing and messaging to employees of next shift.
4) Calculating out wages.

1) Too weak yellow color highlighting today's date in Shiftplanning window.
2) Increasingly confusing unmarked and nearly hidden icons and features icons placed all over the screen. Stop with all this increasing "elegance" to make it look more elegant. Makes it harder and harder to use.
3) High cost for a small business.
4) The Humanity phone app does more harm than good as it is designed now. Doesn't work. makes you waste valuable time, frustrating, buttons don't work, etc.

Mostly, I like the communication within all individuals linked to humanity makes it easy to generate weekly/monthly schedules and find accommodations for call offs. As a scheduler, being able to switch between position view and employee view, enables me to allocate shifts efficiently.

The only "con" i can really say is it does take alittle time to get use to navegating through the site.

Humanity is easy to use, learn, and understand. They have a nice mobile app which makes any remote workdays very easy to track. They make it simple to find the schedules of all employees within the company regardless of which department or office location they are in.

Sometimes clocking in and out remotes glitches but customer service is always fast to correct the issue.

Humanity makes it easier for companies to manage their employees shifts, have employees clock in and out. Employees can also mark them selves for leave and communicate with others in an easy to use way that makes working that much easier.

Overall I enjoyed using Humanity at my previous workplace, but there were a few annoying things like when the organization tried to "double book" an employee on purpose (for instance if the employee was managing two areas).

Shifts posted and picked up quickly by staff that have notifications set on their phones. Easy clock in process.

On the app there is an option to add notes to your time schedule about missed lunch, or overtime for example. Unfortunately you have to be clocked in to be able to do it and many staff forget and have to ask an admin to add the note after the fact.

Good program for companies where employees set their own schedules. Has message boards and notices section. Very comprehensive. Allows employees the ability to swap schedules and request vacation time.

Not as beneficial to companies that set the schedules for their employees. No way to put notes on the scheduled dates.

Pricing is pretty good. But when compared to other services, you're getting what you pay for.

User interface is more complicated than it needs to be, and when setting up a complicated shift schedule for multiple locations and positions at those locations, it took a lot of work to organize it in a way that worked how we wanted it to.
Buggy apps / iPad terminals
Frustrating reports. Difficult to print.

Easy to use, Customization, Customer service, Customer Support, Amazing Team, affordable cost, Webinars, Messaging system

No possibility to give a 5 minutes delay period before the clocking in is considered lates with the Timeclock tool would be my only complaint at this time.

My favorite thing about Humanity is that it is incredibly easy to view and handle shifts without actually having to talk to a boss in-person. This streamlines this process, saving time for both supervisors and employees. Additionally, it has a simple and intuitive user interface and I was able to pick up most of the features without any in-depth training within several weeks. I also like that it automatically reminds you that you have a shift coming up a day before and an hour before the shift starts, thus making sure that employees are less likely to miss or be late to shifts.

The process of trading shifts is difficult, and especially difficult on the mobile app. Additionally, configuring availability hours takes a long time, however this only needs to be done once, unless availability changes regularly. The mobile app is also hard to navigate, as some of the icons can get confusing, however you won't need to do much more than clock in and out using the app - the rest can be done easily on a computer.

Humanity is a very easy to use program. To start off, the time availability function is very useful in scheduling. I was able to go day-by-day and show my hours of availability. This assures that you will not get scheduled on times you are not available.

Humanity also has a great layout that is simple and easy to use. It shows your upcoming shifts for the next Week, Two Weeks, and Month depending on your selection. It is a great way to visualize upcoming shifts.

Lastly, the shift trading function is invaluable. You can either drop a shift, which means that another employee has the option to pick it up, or trade. When you trade, Humanity automatically swaps your shifts. It is very easy to use and has great functionality.

One of my only qualms with Humanity is logging in. Often during log-in, it requires me to input my password a second or third time. I have a long password so this can get very infuriating at times when I know I input my password correctly. Other than than, Humanity has been a great program for me to use.

As a WFM tool, Humanity is excellent. The overall functionality and features, ease of use, ease of implementation and acceptance, excellent customer support, cost, adaptability, and "bang for bucks" is exceptional. Outweighs and out performs anything in its class, and gives the much more expensive competitors a serious challenge.

Scheduling of breaks can be a bit tiresome and fiddly. Thankfully Humanity have taken on board our (and I am sure other's) feedback and are moving to make this a better experience.

Humanity is awesome! It makes scheduling so easy. You can add employees availability, write shifts with built in breaks, and so much more. It's very user friendly and really easy to learn. Humanity also keeps track of historical data and has helpful reports to use in forecasting and budgeting.

One thing to note is that Humanity is constantly making updates. While that's not necessarily a bad thing (in fact, it's great that they continually improve), it can be a little excessive. Right when you get used to the last update, things change again, so you have to be willing to adapt a lot.

Been using Humanity for over 4 years, since when it was Shiftplanning and it's been exteremely beneficial to tracking Leave and Sick days. Our larger HR program only manages PTO but does not have visibility across teams to see who else is off, so Humanity's calendar allows all of our teams to see who else is off before requesting time off, so that we ensure we have sufficient coverage for our phone operations. The ability to easily manually enter or approve time off requests, create and publish schedules is fantastic. Highly recommended!

I wish there was a way to have automatic approval of leave request depending on how many other people are off on a given day without having to go in and manually approve.

Ease of use. FANTASTIC customer support! All of our staff from Executive Director to seasonal staff love it.

payroll. I need to be able to export payroll that is accurate down to the penny. This system still rounds due to the hours worked being calculated past the first 2 decimals.

I love how easy it is to use. I'm able to manage my ever changing schedule/staff with minimal effort. It's very easy to fill overtime slots and approve vacation requests ensuring my employees have a great work/life balance.

There are some limitations when it comes to customizing the interface. I'd like to be able to change the default option for requesting time off. I'd also like to be able to change some of the terminology used to better reflect what I'm using it for.

It allows me to see my colleague's schedules and record time off, etc. It was re-designed a few months ago and is now more visually pleasing.

The tool doesn't offer "everything" - we were in need of a more robust tool to track PTO requests and HR documentation, so we eventually transitioned to a different software.

It's invaluable in time-keeping and creating shifts. The report function is fantastic for timekeeping and payroll. There are work-arounds to get to where you need to be, with the help of Tech Support.
The mobile app for the staff is easy to use.

The desktop version is not user-friendly at first. Once you figure out the concept and how it works, and with time, you get to know the ins/outs. While I am tech savvy, I was confused about where to start with the set-up, which settings to use, and how to set up those settings for our company. The set-up was a disappointment to me in that you need a lot of time to understand how to do the different settings. I had to keep bugging Tech Support to help me with it.
The tutorials are great, but the User Manual needs a lot of work.

Humanity is a good tool for scheduling and managing human capital. One of the best features is the ability to look at all of an employees data in one place.

some of the reporting functions are complicated and the filters do not always allow you to view exactly what you are trying to.

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At this point I see no "pro's".

Humanity has lost all good will by tripling its pricing with 14 days notice!

Common business practice, like with their AWS upgrade, would have been to make multiple attempts to notify its customer – including using its chatbot that pricing was going from $33/month to $100/month. This was not done. Sneaky to say the least….

We will be looking for a new service provider.

Schedule management is the highlight feature for this product.

We were informed this week that our monthly cost was doubling due to a minimum monthly charge. We are a small business and every dollar counts. Will now be looking for another solution.

Visually it is very clear and easy to read. It is also very reliable and we have had no problems. Thanks

It's definitely set up more for shift work than multiple job coverage. I'm not sure if we will be able to use this if we continue to grow our number of crews

Scheduling and Communication capabilities

Not able to easily "track" employees (eg. sickness, FMLA absence, performance failures - unexcused absence from work, no shows, tardiness, etc.)