HubSpot Sales Hub Reviews

Hubspot compared to other tools is extremely digestible, user friendly and visually easy to navigate.

It provides all the necesssry tools to create a great CRM database for both sales and marketing activities.

Compared to other market leaders, it excels in its marketing outputs, having some of the easiest automations and workflows to reach your customer/prospect base, and makes it easy to control how you are contacting.

Activities are displayed on timelines giving great insights into what’s gone on with your accounts/contacts

The level of customisation and functionality on the sales side is lacking compared to other providers such as Salesforce.

The workflows have less capability to manipulate and work the data in the system, and although the layouts are user friendly, there is a lack of customisation that makes hubspot unique to your company and ultimately scalable for long term use

It retrieves the information immediately after I enter the company's website, so I don't have to repeat myself. It takes care of everything after we set up the email broadcast sequence; All we have to do is finish the job. Not only does it allow us to monitor all of our potential clients, but it also makes our daily contact much less stressful.

In certain cases, Hubspot will mark the email as invalid, causing a bounce.

HubSpot Sales Hub keeps everything organized, and email tracking plus automation make follow-ups easier. The reporting is useful too, though there’s a bit of a learning curve. Overall, it’s added real value to our workflow."

HubSpot Sales Hub offers solid tools, but the pricing can be a real barrier for businesses in developing countries. As teams grow or need more advanced features, costs can increase quickly, which can be challenging for small and medium-sized businesses with limited budgets. A more flexible or localized pricing approach could make the platform more accessible in these markets.

It integrates in multiple forms with our current tools, like our ecommere websites.

HubSpot Sales Hub gets expensive quite fast and I was not willing to pay that not understanding all its functions

1) Grows with you
Although it offers a gazillion features and possibilities, just like Facebook, it just grows with you and how you use it. I tend to discover some additional possibilities along the way, even after +6 months of using it, but it always gets better for my use cases.

2) Easy sequences & follow-up
The sequences in Hubspot just work. Once set up - which is easy - I can add users one by one, tailor the message a bit and send out. Every mail sent is a mail I otherwise would have not gotten the time for to send it and just gives back results. It's more a sequence praise than Hubspot per se, but Hubspot's approach just works for me.

3) All-in-one
The fact that the landing pages can be created very easily, that you can send marketing emails, have chat on your website etc is a major plus.

4) Community
The fact they are big makes for a slew of Fiverr guys ready to help me out when in need.

1) Only community
Although I consider the fact they have a large community as a plus, the fact that you sometimes have to rely on the community to upvote features makes that my 'personal' impact on the roadmap is low. Even with a lot of upvotes there is no guarantee that Hubspot will alter the product.

2) Constant changes in pricing & feature lists
I have recommended others to use Hubspot for their features in a specific pack I use. However, pricing & features change so I sometimes mistakenly try to get people on board whilst pricing has gone up or features are missing for the acceptable pricing.

3) The neverending upsell
It makes sense that with more needs, more tools can be of assitance. But in Hubspot's case, there is a lot where we can still grow and where they can still charge me more. An acceptable all-in-one pricing would be welcome, because for now I do not use some features because of the big pricing gap.

The features of HubSpot are nearly unmatched. You can do just about anything on their platform - for a price. But I'll get to that later.

I use HubSpot for the CRM and emailing leads etc. and for that it is all free which is amazing. I couldn't be happier with the fact that I get this much capability for free. The fact that I can not only track if they opened the email but get a notification exactly when they opened it, how many times, and more is amazing.

Also the ability to save 5 templates and getting automatic suggestions in my email builder is fantastic!

I can also add a good size team all without having to pay anything.

I also love the ability to switch between multiple companies very quickly, though doing that often times gives me an error page and I have to reload but thats not a big deal.

Overall I am very happy with HubSpot but there have been some pretty big annoyances.

For me the customer service and big cost for paid options is a HUGE drawback. I just had an issue where all my emails were getting sent to spam but only if I sent them from Hubspot. I tried Mac mail, saleshandy, SalesBlink, FindThatLead etc. and it all worked just fine but when I sent from Hubspot - straight to spam.

So I contacted them about it but kept getting sent to their sales team and all the sales team did was send me links to articles asking if I had tried this or that. They never offered any real help and when I asked to speak to technical support of course I had to be a paying customer, which I understand to a degree. But with something like this it was clear it was a Hubspot issue. So I took to the forums and found 4 different posts of people with the same problem and in each post Hubspot blamed it on the persons email not being secure and offered suggestions to make the email itself more trustworthy.

However, myself and all these other people did not send big campaigns so there's no real reason our email addresses should be getting flagged as spam.

So I figured out that when I turned on 2 factor authentication to sign into my Hubspot account the problem was completely fixed.

So for me the second I need more capability for a bigger team I am going to be looking elsewhere because of their poor service and high prices.

HubSpot has increased our close rate, sales volume, and contact database. It has been a huge value add to our organization and we have much more accurate and usable data.

It does require a dedicated person to implement but their support team is incredible

Easy to use. Very intuitive even for the non-technical savvy user.
Ability to create custom scheduling links to send to prospects.
Ability to integrate with numerous other programs to really streamline your workflow and save you time!
Ability to create beautiful email templates.
Ability to create links to documents, videos, images, and more to embed into emails.
Get open rates, click rates, time viewed, etc.
App for smartphones for easy on-the-go access. App also helps you log incoming and outgoing calls when related to a contact.
Easily track sales pipeline on an interactive dashboard.
Automatically logs events and emails through linked calendars and email inboxes.
Can launch calls from site and app, log type of call, and record the call!

I don't really have any complaints or cons with HubSpot itself. I would love the app to be able to do a little more, like create/edit/add a quote.

What I love about hubspot is it gives you everything you need within the platform. It's UI is very user-friendly and so easy to navigate. It is easy to integrate with VOIP.

I haven't had any issues with my use of Hubspot.

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