InvGate Service Management Reviews

We have been using it for over a year now, with no issues at all. Everything we
wanted from the software, it delivered.
Very easy to use, very powerful to fit your needs, and very good customer support.

No issues so far. Great assistance from Customer support, very reliable. Sometimes times worked on issues do not update correctly.

I like the fact that it assigns a ticket number to your request and that you can use the ticket number to review your request even though you can only do it via phone call

it assigns multiple tickets that have no relation to each other to your service requests. And when you get a reply back via email that your service desk ticket has been submitted there's no references to what you called about so if you put multiple tickets and then you have no idea what your ticket was about

Your tracking tickets and SLA. Its essential to achieve your goals.

This product contains flaws when it comes to making reports. While it is good, when it comes to extracting a large detailed data report, it throws errors that have not yet been fixed.

it is a very easy software to use and configure, adapt to our business needs.
provides stability in the ejecution process,
the time customer support its satisfactory
its is softwate that is kept in constant updates

the relationship Price vs Product it's not agreement.
the report module its very complicate to use and configure,
dara extraction is complicated

It's easy to use and practical software to managment IT support.

I think is a very complete software, and is good knowledge feature

The best thing that Service Desk has is its dashboard and knowledge base.

As a point to improve, I would incorporate project management for those requirements that require more time and resources.

It allows us to keep our customers' claims more organized, and classify them for claims that are often repeated. Optimize our working time.

We could not find an automatic report by mail with the detailed summary of all the work separated by admin users.

The usability and flexibility of the product as well as the great customer support was decisive.

Not available as an app on Microsoft 365
Not available as a mobile app

What I like most about this software is its simplicity. However, it's robust at the same time.

It's still difficult to find some older request made by different users and collaborators.

The best thing is that it is easy to install and very friendly for the final users. The after-sales service is also very good. It is worth investing in an application of these characteristics

It would be very useful if it could identify and avoid duplicating similar claims.

Excellent tool, easy to use, configure and very easy to use. It helped organize our help desk and our times.

I honestly do not find cons in the tool, it meets all our expectations

What I really like about it the most is that they make it simple to customize forms, workflows, etcs.

There is no online phone support. You have to use the online support help desk in which I am not crazy about doing things like that online. I would rather speak with a person but it is still pretty simple.

I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users. Love this!

I think the ticketing system is not really flexible, I mean does not have a so much options when doing things in ticketing.

Their ease of use, their customer support.
The feature set is the best, they have all the functionalities needed and more.

Value for the money. This is a "Top Five" Service Desk platform for less than a quarter of the next best / cheapest option.

There's a little learning curve on where some of the settings are, but I wouldn't actually call that a "con" -- overall, it's easily the most intuitive service desk system I've set up (fifth one so far in my career.)

its versatility, reports, amount of information provided.

There's no phone help desk, only an online support board.

Works well for small companies to maintain internal communication. The ticket creation works much better than all those internal emails. This software is well worth the price.

It takes some time to learn the system. No issues so far as I am still a relative new user. I have not come across any major concerns.

I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.

This product would be perfect if its gonna have a mobile app notify. And none so much, so far I really like this product.

InvGate represents the harmony between a great software product and excellent graphic interface for the end user

We have no things we do not like this software. We think is a good product with low cost.