Smartsupp Reviews

the setup is quite easy and the dashboard is intuitive.

120 dollars a year is still quite a cost

We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS

Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS

The ease of implementation, the efficiency of the chat.Customers are increasingly using it instead of the telephone

Not always easy to program the chat bot.The price is high to have more than one chat bot

A chat that does the job it was created for. I have a small to medium business that uses the software very well

It's not working very well with the user ID on my site. It confuses user names, phone numbers or the like.

I really like the simplicity of the Smartsupp. Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version.

I think the price is too high for our market (czech and slovak) but if my client wants a high quality, i am definitely recommending smartsupp.

is a personal shopping assistant. I like it because it combines live chat and chatbots for me in time and helps me turn visitors into loyal customers

I would like to reach more visitors than usual but I can't and more high packages

its very handy that u can reply every message from customers in everywhere through by app . important to make this quickly

Nice specs that record visitors page activities

I have been using this live chat service for a while now, and I must say that I am thoroughly impressed with all the functionalities it offers. The user interface is easy to navigate, and the chat window is highly responsive, making communication with customers a breeze. I also appreciate the customizable chatbots, which have helped me automate some of my customer support processes. Additionally, the service's integration with my website's backend system has been seamless, enabling me to track customer behavior and provide them with personalized support. Overall, I highly recommend this live chat service to anyone looking for a reliable and feature-rich platform to enhance their customer support experience.

The only downside I have noticed with this live chat service is that it can be quite expensive for small businesses or individual users. While the service offers a range of useful features, the cost can add up quickly, especially if you have a large customer base or require extensive support. This pricing structure may be a barrier to entry for some potential users who are looking for a more affordable solution. Despite this, if you have the budget for it, the service's capabilities are definitely worth the investment.

- 5 minutes setup
- Simple Interface
- Right pricing
- Recording is cool to understand customers issues on purchase pipeline

- Statistics could be enhanced with better reports / automatic alerts when performance trend is decreasing and better long term comparison.

I like the automated messaging and the live chat. The live chat was the initial reason why we wanted to implement this system. It has been very helpful when used. Not many people on the website use the feature, but when they do it's always been great to have.

It was more complicated to implement on the site, but not sure that wouldn't be the case with any other similar system. Requires a little more web-savy techincal knowledge than we have in-house.

the most of what I l ike in smartsupp is that chat is divided into 4 parts: all, primary, new and mine. We can easily see when new messages arrive. I also like that we have shortcuts that the whole group uses very effectively. The chat is very easy to use , It is a very useful program for our business and simplifies many things for us. Im very thankful.

What I would like to see improved is that, unanswered messages that is skipped for some reason, should be highlighted in red or black color. it would be so nice to prevent missing chats for sales managers. also what I would like to see improves is mobile version smartsupp. Specifically, I would like to see "mine" messages in seperate and not in all messages.

Easy to use and simple and fast - the online support too, is very good and the mobile app is superb too

Sometimes a little inaccurate in terms of numbers of visitors but this is probably due to fast changing conditions

Previously, i was using a different chatbot from another company. When i started using smartsupp free package, i realised that their services were so good. That is why i had to upgrade to the standard package. I will recommend other persons to use Smartsupp on their website. However, i could subscribe for 1years if their monthly cost is reduced to 10$

Their pricing is too high as compared to other companies

I like the shortcuts, because is very fast to speak with a buyer.
I like that it shows pages that they are visiting.
The possibility of personalizing automatic messages as well as programming customer service hours.

The possibility of consulting the most consulted questions, filtering by word.
The possiblity of add an image or documents in the conversation.

- Great price (although they have uploaded a little :-) )
- Excelent features
- Excelente support

- Initially the mobile applications were not good (now on ios are excelents)
- Now it´s not possible send files (will be possible on next update chat box)
- I have problems with some recordings
- Could be great can mark a visitor on dashboard to see the recording later

simplicity, price, application on smartphone

customers leave quickly.
if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted

We appreciate the ease of addition and the overall usability of the system.

We would appreciate better artificial intelligence in automated communications.

smartsupp is the best chat for the professional support of a site

when there is a chat lost and I do not receive the user's email address to contact him again

Thanks to Smartsupp I can offer effective and fast customer support

It would be useful to receive more information on the user connected in chat

It has friendly functionality, no bugs, the technical support replies in less than 5 hours.

there is no possibility to upload image and/or document files during the chat session

Software is fast, easy to use, well-arranged and reliable.

We would appreciate the option of sending fast picture previews with the customer.