Issuetrak Reviews

Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support.

Development seems to be a bit slow on adding features, Short Term is set as within a year, which is of course reasonable, but Short Term is more like two weeks sprint, but that's personal opinion and experience.

I can search for any "keyword", and can easily limit the search based on date, assignee, etc.

Sometimes the search can be slow if I do not limit by a date or other parameter.

It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

It's not the prettiest GUI. Pasting images always pastes them too large and have to be resized.

The ability to customise the software to meet our needs
Report generator tool is pretty extensive
Email to ticket, made end-users life easier
Overall a decent product

Installation is bit tricky
Only search users beginning with last name of the user, some time can be annoying
As an admin when I send reply to tickets it goes using my personal work email rather than the support email, I constantly have to cc support email and advise users to Reply All when sending replies.

They are constantly listening and improving the software which is wonderful to keeping up with change. The simplicity of using this tools is so easy it takes our departments about 1 hour to learn how to use issuetrak. In about 1 weeks they are well on their way with no issues

We have not complaints about Issuetrak, the only thing I could provide is that we wish that the issues would be a little more intuitive when the same customer submits several times, this would avoid more than one issues opened for the same customer

how easy it is to use and the support staff. they are always friendly and willing to go above and beyond to address my issue. i may call them for help 1 or 2 times a year. that is how great the product is

the asset tracking needs help. it does not clean itself up and the tools to work on it all have to be done in SQL instead of a gui interface to do maintenance on it.

The software is very intuitive and if there is an issue, help is just a phone call or e-mail away. Reports can be easily exported and the variety of extracting data is endless.

I would like the reports to show trend analysis, but that is not a deal breaker. Your reports are easily exported to Excel where you can manipulate the data in any way possible.

I love the ease of creating tickets for issues that I need to resolve. I also use this software to resolve tickets that were submitted by other users. The software has a nice simple layout which makes it look clean and not cluttered.

The layout could be updated with a new look to give users a modern feel. The current look is a little out of date for current software userfaces.

I love the orientation that has as information repository (trouble shoting and applications), the organization that shows in the escalation of incidents. the way that supports support through emails and calls. The reports, the indicators, one of the best tool for ticket management. 100% recommended

I do not have much against this App, notifications, roles and permissions are a bit rigged, the flexibility in customizing forms (adding fields) and POP messages and windows, tends and can uncontrolled the flow on the screens, is a little slow

It is great for tracking past and present issues. I use it every day and like that I can do a search of past issues to see resolutions.

I wish I could have the Department listed when I receive an email notification of a new issue that has been submitted. Other than that, the software is a great asset.

The software is professional and keeps a record of all things billing and customer support related which is very important in my line of business.

I do not have any complaints, the system is great! Everything is up to date and works to my liking.

IssueTrak is easy to set up and use right away with many different configurations. It has supported any process we have set it up to support. The vendor has been extremely easy to work with and responsive to both technical and process questions and feedback.

We often find that we need to develop our own reports and queries to get at the information we need to manage our help desk staff and processes. While it's fairly simple to do via IssueTrak functionality, it can sometimes be time consuming. The "canned" reports are good for an overview.

Being able to assign calls to groups / people and having the emails sent automatically to the people that need to know the call exists.

At this time it is not working great in Edge.

The best feature of this software to handle the tickets online. Quick and easy to set up the users, We can pull the reports what tickets we worked on and how we handled the tickets. It has a great workflow that can be assigned to someone who can work on after your work done on that ticket. It gives the management greater flexibility to pull the reports that worked on previous weeks and months.

It takes a bit of time to adjust to this software once you are used to enterprise tracking systems like Remedy or service now

Whenever an issue gets submitted it will send out a text to each of our cellphones with the IssueTrak number and the name of the person submitting the issue. We can then go into the IssueTrak software and look up the details of the issue.

I haven't found any areas that I dislike or least like.

A Knowledgebase feature that works - have worked with other ticketing systems where the Knowledgebase feature mysteriously stops working.

Simple, quick, easy to use

Quick implementation, jumpstart program helps tremendously to start using the tool

Nothing at this time

Our IT development team spends a lot of time going through feature requests and bugs. Issuetrak makes it easy to track the issues.

We're still looking for competitors and they still seemed to offer more. Could use a price vs feature adjustment.

The product is user friendly, has great visuals in the Dashboard, and has the ability to automate notifications.
The training sessions and site configuration sessions with Issuetrak were key to a successful product launch at our facility.

It was difficult to get Active Directory/SSO working correctly during launch. IssueTrack does not play well with large corporate IT cybersecurity policy.