Chargify Reviews

The customer service at Chargify is unmatched. While within your account you can choose to chat with a representative who is competent and will quickly solve whatever issue or question you have. They are able to provide direct links within your account to help you navigate and set up whatever you are trying to do.

Chargify allows you to set up several different billing strategies easily and efficiently. The possibilities are endless. The support center is extremely detailed and helps you gain a full working knowledge of all the available features so that you can be sure to take advantage of them.

You get what you pay for and the steep price of this comes with steep rewards and benefits. If you paid less you still wouldn't get half of what they have to offer.

Good APIs
Easy setup
Simple UI
Lots of analytics
Good at monthly subscriptions with credit card billing

Non-monthly subscriptions are not handled well and not incorporated into MRR/ARR properly when there are mid-cycle change
Revenue recognition severely lacking for anything but monthly, credit card subscriptions
Invoice handling severely lacking
Integration capabilities for quickbooks are inadequate for anything but monthly credit card subscriptions
Webhooks almost there but key data points are missing from key webhooks, like a customer ID on an invoice generated or invoice payment

Chargify makes it very easy to run a subscription based business. We offer various monthly plans with configurable options and Chargify has a ton of features which allows us to configure and adjust products, plans, prices and options. It is extremely flexible and has saved us hundreds of hours managing our clients payment process - especially with self service pages and dunning.

Not sure if this is a configuration issue, however I recently saw a list of "unpaid" customers. I think Chargify can do a better job of notifying me if a customer has an unpaid balance which is growing. After 4 attempts of failed dunning, Chargify needs to send alert to me.

The Customer Success team at Chargify is wonderful. You can go to them with any questions or concerns you have and if they don't know they answer, they will get one for you. They have made working with Chargify a joy and have helped us to adapt and alter the product to help it work best for us and our business needs.

There are parts of the software that are hard to figure out how to use without completing additional research. Chargify does have great Help articles, but it would be nice if the software was more user friendly so you don't have to refer to the Help items.

Using Chargify has saved us hundreds of hours of custom development, and half a dozen hours each month of maintenance and administrative effort. It let us accomplish nearly everything we wanted to do with our monthly based pricing model.

It would be nice to have features to send one-off charges to existing clients, where you don't want them to recur.

The platform is fully featured as far meeting as our needs for recurring annual billing for software licenses. It has a fast interface, the API is solid for website related coding, and the

The admin area is lacking in features. No real ability to generate custom reports, though they have some details reports but the drill down is limited. The search/filter capabilities are poor in most screens. They recently added a global search ability, which is handy for simple account related detail, but presents only a short list, and can only select one account each time, so no good for bulk searches. The main list screens for transactions and subscriptions is severely lacking in searchable parameters. For example, searching transactions exposes only date range and a type. No other transaction data is available to search against. This lack of back end admin features appears in other areas too, such as the web hooks panel.

I like how easy it is to use and how seamless it integrates with other online apps (shopify, mailchimp etc)

I wish the email tool allowed for you to style emails better. The user interface is clunky and limited. Also I wish the integration with mailchimp passed along the subscription status of "pending cancellation". That way we could set up an automatic email campaign in mailchimp that is sent to users who change their status. It would help us save subscribers before they cancel.

Easy to use, new features make it more flexible for our business. Amazing support team and a product team that is interested in feedback and actually implements it!

There are some limitations in terms of how it can be used. Our pricing has become more flexible, which is a challenge with the need to pre-set product and discount types.

I like how easy it is to integrate with a website

There is nothing I dislike about Chargify. The only slight challenge is that you have to have a separate payment provider to hook it up to so that payments can be taken, but Chargify does a really good job of subscription-based payments and website integration.

I didn't choose this software, my employer did. But while I've never taken them up on training, I've been very easily able to navigate through the program and do what I need to do. It's very easy, I like the look and feel of everything and I've never had a problem. Whenever I needed it, support staff have been easy and quick to reach/respond and they've successfully helped me every time. If I ran my own business, I'd probably use Chargify for my online billing needs.

Nothing really. Haven't ever had an issue.

Ease of entering new customers, The reporting allows me to find the information I need easily

The inability to change items like an invoice if there is a mistake made

Straightforward. Does what we want for client billing. Reliable and cannot remember an issues where transactions did not go through due to an issue with Chargify.

Not much to say on this. Perhaps not being able to refund transactions older then the past 3.

Ease of use and customer support. I also love the reporting metrics.

Customization can be challenging and often time the workarounds are correct/ sustainable.

Simple to set up, easy to manage sign up pages, and automated dunning works well.

Until recently there was no revenue recognition. The main ledger is a merge of all different types of data so it's hard to use.

We moved away because our use case has customers not activated simultaneously with the payment (manual activation is required) which is common in B2B and that is just not supported well.

Easy to get an overview of our client's subscription plan and payment options.
Makes invoicing process much easier for us.

Could be a little more flexible. For exemple, some clients with overdue payments call us to notify that they sent us a cheque. But we can't switch Payment method from Automatic to Invoicing until they pay by credit card.

Chargify is easy to use straight out of the box and most activities are intuitive. I like that you are able to give users different levels of access and the reporting is very robust. Their customer service is top-notch!

Most payment software provides the user id for transactions and Chargify currently doesnt have this feature. We have multiple people across different sites processing transactions and it is hard to keep track of who does what.

For me, as a QA in company it's easy to use. Honestly, we didn't even once have problems with it. It just works.

I heard from those who configure it, it was not really easy to do it but if you did in once, that's done and you can forget about it.

I love how I can make Chargify do whatever I need for my company to succeed. If we need something in particular, so far Chargify has been able to do it.

The Support team are so friendly and easy to communicate with, they are helpful and always have a solution.

I look forward to when Chargify offer more renewal EDM options.

Great price, excellent customer service and excellent functionality.

The receipts aren't ideal for showing UK VAT reporting and take a fair bit of complex configuration. With time their development team will fix this I'm sure.

Functionality. It is user friendly and is soft on the eyes.

There could be increased functionality. I do wish some of the information was better consolidated.

The ability to pro-rate charges is very helpful, we were not able to do this in our old system. The ability to add different coupons to line items is also helpful.

The transferring of our previous database has been very difficult. The upload template doesn't always work perfectly and the process of adding a subscription involves a lot of steps.

For the most part it's easy to use and intuitive

Can't upload users in bulk. Can't undo a transaction. Not always clear the best way to apply payments

Simple, easy to use interface. Configuration is straightforward

No reporting capabilities. Simply filtering is not good enough.

Easy to use, robust API, and powerful administrator dashboard

Nothing major. API documentation sometimes does not exactly match actual responses.

The ease of looking up customers. Checking out the history on accounts.

It can be a little bit confusing when it comes to the coupon feature.