
Overall rating
Filter by
Company size
Time used
448 Reviews

- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
All in one scheduler and social exchange
Reviewed on 13/11/2019
Pros
Users can be grouped into categories based on department, allowing for effective communication without clutter. Also users' title and contact information is kept in a master directory readily available to other users. Another great feature is push notifications regarding company announcements, published schedules, and schedule changes. No need to constantly check the app for changes.
Cons
There is no free version of the app, which could be problematic for some employees. Although not expensive, some users don't like to pay for an app to view their schedule.

- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
The best way to post work schedules
Reviewed on 28/08/2018
I have thoroughly enjoyed using the app, and it has allowed me to take opportunities that have made...
I have thoroughly enjoyed using the app, and it has allowed me to take opportunities that have made me additional money I otherwise would not have known about. I recommend the app to my other coworkers, as it is only a dollar or two one time and you never have to worry about losing your schedule or wondering when all your shifts are.
Pros
I can access my work schedule whenever I want because it is both a website and an app. It not only tells you what your schedule is, but allows you to see who else you are working with. This is beneficial if you are trying to adjust your schedule for time off so you know exactly who is available and who is not, which saves a lot of time.
Cons
If you have marked yourself as unavailable it should flag someone from being able to add you to the schedule in that slot so that the person creating the schedule realizes they have made an error.

- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
HotSchedules eliminates any excuse for missing shifts!
Reviewed on 26/03/2019
HotSchedules is the only scheduling software I've seen that meets the needs of the many workplaces...
HotSchedules is the only scheduling software I've seen that meets the needs of the many workplaces I've been a part of!
Pros
I have found that HotSchedules solves the ever-present problem in any workplace: "I didn't know I was scheduled!" Even when employees swap shifts or take another employee's shift, the software shows them that they maintain ownership of their originally assigned shifts until manager approval.
Cons
The fact that users have to pay to download the app on their smartphones is challenging. Although the workplace pays for the software, employees have to pay to get the software on their cellphones. This problem is compounded by the fact that the website doesn't have a very interactive design, much unlike the app, so employees often have to get the app to have a decent experience using HotSchedules.
Response from Fourth
Thank you for the review Alainna, really appreciate you taking the time. Please don't hesitate to reach out to Customer Care with any questions or issues you may have down the road.

- Industry: Restaurants
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very reliable
Reviewed on 27/02/2018
Ease of use. Available any time and anywhere with smartphone.
Ease of use. Available any time and anywhere with smartphone.
Pros
I love the features that hotschedules offers to maintain and publish accurate schedules. As a business operator, it is imperative that they are done accurately and while within our forecasted budgets. Hotschedules is easy for associates to access and navigate.
Cons
I often wish that alerts involving team members accruing overtime was more prominent, but overall like the ability to run overtime reports when necessary.

- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Love HotSchedules
Reviewed on 01/12/2018
I've been using HotSchedules for several years and I couldn't imagine running a restaurant without...
I've been using HotSchedules for several years and I couldn't imagine running a restaurant without it.
Pros
Scheduling, messaging, and forecasting have never been easier! If you own a restaurant, you need this.
Cons
Customer service used to be excellent, but lately, it hasn't been good at all. I went from a 2 minute wait to talk to 6+ hours to get a callback—usually by the time I'm home. I'm confident they're just going through some changes and it will be back to the high standard.

- Industry: Food & Beverages
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great way to manage staff schedules with ease
Reviewed on 17/09/2019
Was part of a team that used HotSchedules for shift management.
Was part of a team that used HotSchedules for shift management.
Pros
I like how shifts can be swapped and picked up without having to involve a manager. Managers can set certain rules, but within those rules employees can handle it on their own.
Cons
I don't like how clumsy the app was in 2014 when I used it. It was not mobile friendly, and didn't sync well with email and google calendar. This may have changed since then.

- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
HotSchedules
Reviewed on 16/08/2018
Pros
This program was super easy to use and I enjoyed the level of communication
Cons
The only thing that was no fun was when I would be half way though a schedule and something would go wrong and I would loose my work

- Industry: Restaurants
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Good program.
Reviewed on 15/06/2018
Easy access to schedules and daily notes. The forecasting is amazing with everything it considers.
Easy access to schedules and daily notes. The forecasting is amazing with everything it considers.
Pros
Easy use for employees, the web page navigation on a cell phone works well. The app is definitely a plus.
Cons
Negation is hard to understand for upper management. Would like to be able to add daily notes on the schedule for events happening that day for the employees.

- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
HotSchedules has changed the game for us. Especially the integration with our POS system
Reviewed on 18/01/2018
Pros
Integration with our POS (sales and labor reporting), ease of use for managers and employees, wide variety of reporting, writing schedules takes no time at all
Cons
Messaging function (email notifications don't include what the actual message is), no longer have the ability to manually sync new employees from POS

- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Made working in the restaurant industry easier!
Reviewed on 17/12/2019
I definitely recommend it for those in the restaurant industry and for those setting up schedules....
I definitely recommend it for those in the restaurant industry and for those setting up schedules. It did help the shifts run smoothly.
Pros
It’s very helpful in the food service industry. When I previously worked as a server, the restaurant used this. It made trading shifts or picking up shifts much easier. The schedules were sent out weekly and it allowed trading shifts. It’s easy to read and use.
Cons
The most annoying thing about is the notifications. I think everyone gets all the notifications. So it’s notification overload.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
This software is easy to use and a great way to communicate.
Reviewed on 08/08/2017
The largest benefit was time management. I have a lot more time to do other things that improve...
The largest benefit was time management. I have a lot more time to do other things that improve our guest's experience, which is the bottom line of my job.
Pros
The communication side of it is great. I have less meetings now that I can send out mass messages. The scheduler itself is top notch. I can move shifts around quickly using the quick keys and copying schedules is a snap. Having the freedom to do my schedule anywhere and being able to approve or deny schedule changes from my phone makes those decisions more informed. We use it to document all incidents good and bad on employees, so when an evaluation comes around you have all that information at your fingertips. It makes a great reservation scheduler. The roster report is the first thing I print out in the mornings to make sure everyone is here and where they are supposed to be and if they are not I have all the phone numbers on that sheet. The fact that it gives you the number of hours for everyone helps with creating budgets for the week.
Cons
My biggest complaint is that part of the expense for the is put on the employee. I know it's very little but some employees don't have a bank account or credit card and have trouble making the purchase. It seems to me that the revenue generated by that could be built into the cost of the software on the employer side.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Good Scheduler
Reviewed on 13/09/2018
Overall its very good. I don't have much issue with it, but the UI could be definitely be better.
Overall its very good. I don't have much issue with it, but the UI could be definitely be better.
Pros
Hotschedules won our business by having the best Aloha POS integration of all the companies we spoke with. Employees that are added to our system are automatically synced with Hotschedules so you can quickly begin adding them to the schedule. The integration also allows us to restrict employees from clocking in too early or late with saves labor and allows you to quickly identify the less punctual employees. Finally, the integration also pulls historical sales data from our POS and uses it to establish a good sales forecast that you can use to budget your labor accurately.
Cons
The app and website are just not as intuitive and streamline as I would like. Previously we had used PeopleMatter schedule, which had a much less cluttered and more user friendly interface. Hotschedules also starts to think it knows how to schedule better than the manager and will start adding "House Shifts" to your schedule that employees can pick up, which frustrates me when I really don't need that shift covered.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Hotschedules for restaurants
Reviewed on 21/07/2022
Great software. Not sure about the business model, we eventually paid more for a different software...
Great software. Not sure about the business model, we eventually paid more for a different software that has better customer service for issues.
Pros
Hotschedules was our go-to scheduling software for years in multiple restaurants, even as many more options came on the market. It was easy to use as a manager/scheduler & also for our staff
Cons
Hotschedules customer service was not quick to address issues but The price kept going up even as fixes weren’t betting put in place.
Alternatives Considered
7shiftsReasons for Switching to HotSchedules
I didn’t- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The Ease of Hotschedules
Reviewed on 15/06/2021
Overall has been a wonderful scheduling format for a large staff. It is used every day, regularly,...
Overall has been a wonderful scheduling format for a large staff. It is used every day, regularly, by all staff members from executive to employee. Would recommend to any business owner, as it saves time with many different features provided.
Pros
The mobile app is very user friendly, with it being easy to navigate for all individuals that are tech savvy AND those who are not. The quick access of information, ability to contact employees, and daily use in operations allow for high volume and fast paced environments to continue to be productive without the day being hindered in time and productivity.
Cons
The updates on occasion can result in removal of features that can sometimes be very helpful after being regularly used. Would like to see a communication piece from Hotschedules asking about latest updates and whether they are well liked by users.
- Industry: Food & Beverages
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Hot for HotSchedules
Reviewed on 16/06/2020
Over all hot schedules is a solid platform that is definitely beneficial to a smooth running...
Over all hot schedules is a solid platform that is definitely beneficial to a smooth running operation as far as scheduling and management communication
Pros
Hot schedules makes scheduling different departments and coordinating everybody extremely easy. The platforms are easy to understand and can be accessed by anyone given authority to use the system.
Cons
The system allows for people to request for time off and to make comments. One of the only downsides of this product was that employees talked last to management about scheduling and tried to do literally all of it through hot schedules which sometimes lead to some conflict Over all hot schedules is a solid platform that is definitely beneficial to a smooth running operation as far as scheduling and management communication goes
- Industry: Design
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very convenient tool
Reviewed on 06/03/2019
Overall, our business couldn't function without HotSchedules. It makes scheduling easy for managers...
Overall, our business couldn't function without HotSchedules. It makes scheduling easy for managers and provides vital flexibility for employees. It might be overkill for small teams, but if you frequently schedule several people for many shifts each week, it's well worth the cost.
Pros
HotSchedules allows employees to trade shifts, pick up shifts, and see their schedules very easily. It makes managing personnel and schedules so much easier for managers, and it's great for the team to have added flexibility. Without HotSchedules, trading shifts can be a nightmare for both employee and manager alike.
Cons
The only con we've seen is that HotSchedules has built-in rejections for some requests. In theory, this is a great tool - if you don't meet the criteria to make the request, then it's automatically rejected. However, there are some manual workarounds, which means employees still make requests to the manager rather than via HotSchedules since they know there can be adjustments made. This really isn't a complaint of HotSchedules since it works as it's supposed to, but just a head's up that there will still be manual adjustments.
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
HotSchedules is a great way to keep track of your work week!
Reviewed on 15/05/2018
I used HotSchedules for two years while serving and loved the idea where you can swap, add and...
I used HotSchedules for two years while serving and loved the idea where you can swap, add and release shifts if desired.
Pros
I like that you can see your schedule for the week laid out in one spreadsheet. I also like that it gives you the option to do group messages with all of your coworkers and swap shifts if needed. This software offers a lot for your work scheduling and helps you stay organized and be flexible when you need to be.
Cons
I do not like that you have to pay for the app. I also do not like how hard it is to find someone's contact on the app and then be able to copy something like an email address or phone number. I wish HotSchedules also had a better notifications system in place.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Not worth it
Reviewed on 07/12/2020
Pros
It was clunky and difficult to use. Did not work for mamy staff members
Cons
It waant intuitive to use. Felt that i needed a special certification just to get started.
Alternatives Considered
ClockSharkReasons for Choosing HotSchedules
[SENSITIVE CONTENT HIDDEN] choiceSwitched From
HumanityReasons for Switching to HotSchedules
[SENSITIVE CONTENT HIDDEN] choice- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Hotschedules Implimentation
Reviewed on 04/02/2017
I recently signed up for hotschedules for my business that opens up in March. The support staff...
I recently signed up for hotschedules for my business that opens up in March. The support staff was great and very knowledgable in questions I had for hotschedules.
Pros
I love that this software is more comman than it use to be. Most employees hired have heard or used hotschedules which makes the transition alot easier. Communication threw hotschedules makes this program a must for any business that has a decent sized staff
Cons
Software is great however it is a little pricey for what it does. Dont get me wrong its great but just a hair high
Response from Fourth
Anthony,
We know you're very busy, so thank you for taking time out of your day to provide us feedback. We appreciate your role in our community.
If you have any specific suggestions for product enhancements, please do not hesitate to voice your thoughts on our community forum page!
https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests
Happy Scheduling!
- Industry: Restaurants
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
HotSchedules in the Restaurant Industry
Reviewed on 05/08/2019
I love the fact that HotSchedules was created. It makes life in the restaurant industry so much...
I love the fact that HotSchedules was created. It makes life in the restaurant industry so much easier. I just wish I would have though of it first!!
Pros
I enjoy using HotSchedules from both an employee and a management perspective. As an employee, the app makes it super easy to double-check my schedule or swap a shift with a coworker. As a manager, logging in from my computer and using "scheduling" truly makes the world of a difference when it comes to writing schedules. It helps me keep track of employee availability, requests off, and labor costs. I also enjoy the "logbook", as communication is key for my team!
Cons
I wish there was a way to use one username and be able to view multiple restaurants under one user. I sometimes have more than one job at a time and they typically all use HotSchedules. It would just be convenient to log in under me and be able to view all of my schedules, messages, etc. without having to remember multiple usernames/passwords and log in and out repeatedly.
- Industry: Food Production
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Overall decent
Reviewed on 09/10/2018
Overall, not too bad. Could have been better. For what you pay, I expected a bit more functionality....
Overall, not too bad. Could have been better. For what you pay, I expected a bit more functionality. Cannot leave notes on staff or update different training tiers that they have completed. We have recently switched our scheduling platform.
Pros
Software makes scheduling easy for me and for my staff. Staff can request off time which managers have to approve. Our rep was able to customize some things for us, which is great! We spent a LOT of time trying to customize things for how we operated.
Cons
Pricey, for what you get. Staff have the option to "Request time off" and "Request unpaid time off"...one sends me a notification, one does not. Not sure why?
- Industry: Primary/Secondary Education
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
HotSchedules Review
Reviewed on 21/03/2019
It was good experience. I was able to see when I was working and who was going to work with me. I...
It was good experience. I was able to see when I was working and who was going to work with me. I was able to see the messages that the manager put out. I was able to respond the messages, if need be.
Pros
I had to have this software when I worked at a restaurant. It was pretty simple and easy to use. Once the manager had posted the schedule, you could see who was working and what shift it was. If there was an open shift, you could grab it and see if it would get approved. You could also switch shifts with someone, if the managers approved it. Message came in and were easy to read.
Cons
I did not really have any issues with this software. I had to have it and it worked fine with my phone. I was a bit mad that I had to pay for it, but I understood why.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
One of our most-utilized softwares by far!
Reviewed on 06/04/2021
Monitoring overtime, communication with staff, easily viewing requests, pay rates, daily line ups...
Monitoring overtime, communication with staff, easily viewing requests, pay rates, daily line ups and staff logs are just a few day to day features that we utilize. HotSchedules is a must!
Pros
Online scheduling is a must for an operation of our size. The HotSchedules messaging makes communicating clearly to large groups of employees consistent. The reporting and data is a must. We use HotSchedules multiple times a day.
Cons
Some of the updates/when the software times out can get frustrating but I understand that they are necessary to make improvements.
- Industry: Food & Beverages
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
We utilize this program for our Catering company as a means to schedule & interact
Reviewed on 21/02/2018
Pros
Ability to not only schedule/message in-house full time staff, but keep a running log of single event staffing as well. As a catering company you have many bodies you must manage, especially when an individual only works one event for you and that's it. With HotSchedules we're able to tabulate this into our weekly labor costs and it gives the functionality to forecast.
Cons
It's sometimes very complicated to use. You don't always know where to go for what you need and the customer service can be a little tricky to navigate- you don't always hear back from them or they're tough to reach. That being said when you do get a human- they're very knowledgeable and can help you out 100%.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
This program was easy to learn and very user friendly.
Reviewed on 18/01/2018
The benefits that I get from this software are being able to put out a schedule in real time and...
The benefits that I get from this software are being able to put out a schedule in real time and get it to my employees in an effective way. It also benefits my employees because they are able to use it and make changes to their schedule if needed. The alerts are great!
Pros
What I like most about this software is that you can send your employees messages and post schedules that will go directly to their e-mail and/or text.
Cons
What I like least about this software is that it sometimes will glitch when I'm in the middle of a schedule and then I will have to go back and redo the entire thing.