Timely Reviews

Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book their appointments online.

Timely is definitely beautiful and effortless. It is one of the better salon software programs I have come across in my 15 years in this industry however, if you live in Canada/United States this is not the software for you. It does not separate taxes on reports so you can never distinguish between your GST and your PST. Also, it does not offer the tip option and as tips are a massive part of the service industry in Canada and the United States this is one of their biggest downfalls. Its overall program is easy to use and very nice looking however it isn't a program that should be offered worldwide. I used the free trial for a few days just to test it out and see, I did have a few questions that I wanted answered and it took their customer service team an entire two days to reply (I sent in my query during the week so there is no excuse for this). I do hope that they add to their program because I believe they have a good thing going they just need a little more work.

Its a definite time saver with booking, i love the reoccurrence appointment feature. easy communication with the team and always explained things so I understand lots of great tutorials too

Overall experience is good, it doesn’t seem to lag or not function semi often.

Would like better phone contact with customer service.

Good!

Where to start? There are just so many pro's to Timely it will be a struggle to keep this short!
We at Body Image Beauty recognise that the appointment book is central to our salons smooth running. We searched endlessly for a solution that would fulfil the needs of operating multiple salons without the cost, technical issues and re-worked solutions we had previously encountered. Our requirements were simple - to have an affordable appointment booking system that all our salons could access simultaneously and include shared treatment list, product list and client list. No more VPN's, Remote Access or screen sharing.
Timely met our needs, then mesmerised us with its myriad of features and ease of use. It cannot be emphasise enough just how easy Timely is to use. Our employees only get a half hour introduction to Timely and can be totally familiar with 80% of its features by the end of the day having used it for real. It's easy to find out what Timely can do so the main points will be about what it did for us.
We use all the Timely features ' every one of them is useful and will enhance how you manage your business and how you interact with your clients.
In real-world terms what Timely gave us was a single unified system utilised by all our salons. Changes to our prices were immediate and everywhere, client's details and history shared between all salons and bookings for one salon can be taken and entered by another salon - or by any employee from anywhere with internet access.
As with any system it's not without flaws. The difference with Timely though is twofold: a) They listen to their customers and react swiftly to fix bugs and implement new features, and b) The changes are immediate without the need to install anything. We no longer need to worry about updates or installing software, and because it's `in the cloud' computer hardware or backing up data is no longer a concern ' all I need is a browser. This is the first time we have felt confident that our appointments and client data are secure and backed-up all the time. It would be devastating and catastrophic to lose all that information.
After nearly 18 months using Timely we've had 100% access to the system and consistently fast page responses. There was no noticeable drop in performance even after switching to mobile data and the amount used would easily fit within a 1GB monthly plan.
I really could just go on and on and on''.

It has given my small business a much more professional image and allowed for me to easily take payment by credit card. The invoicing system has helped with record keeping as well as being professional. Reporting tools are also really useful. Has helped to make it easier for new clients to get in touch with me and made making an appointment with me so much easier. It also saves me time.

Usign the timely calendar has made booking clients in much easier, whether in the office or out on the road - plus we have been able to include an online booking system as well.

We used to manage our customer appointments using a written diary, however at the rate our business has scaled in 12 months, this was simply not an effective solution. Following extensive research into finding the best cloud solution for our pet care business, Timely provided the most customisable yet simplistic solution that ticked all the boxes I needed ticking. Managing customer appointments is so simple and extremely effective in minimising customers no shows with Timely's reliable customer reminders. We have booked over 2000 appointments in the past 12 months without a single hitch. Were extremely please with how this integrates so well with our operations.

We are a health and wellness business specializing in massage therapy and corrective exercise. We were at one time using a server/client software that served as a scheduling and POS system. The software was expensive annually, had hefty monthly fees for features that should have been included. The features it did have were poorly implemented and pieced together. Customers voiced their concerns and opinions regarding our checkout and scheduling processes. Moving to timely was a move to streamline and create efficiencies. It was also to reduce overhead and hardware maintenance. The move to Timely has brought some great features to both our staff and clients. We've have nothing but positive feedback.

Fantastic & the team are always really helpful

I think the quality was excellent. It was on the more expensive side but I guess you get what you pay for.

Great software, easy to use and helps the everyday running of the salon run smoothly....

I have saved myself a lot of money since changing to an online service provider. I am really happy with the rapid response to questions or any problems I may have through the email service. It's great that things are simple to use not over complicated.

Their customer support is amazing, which I have only had to use 2x, they are that good! To have your calendar access anytime anywhere on any device, who wouldnt love it!! And with the ability to send text reminders to our customers phones has cut down on missed appointments drastically! This service is a must for our family owned business. Wouldn't do without it!!

I'm loving my experience with Timely. It does everything I need it to pretty much. I gave it 4 out of 5 for features & functionality as there is always room for improvement with everything. I do wish I could phone for support sometimes but they really are so fast at getting back to me via email that it doesn't seem to be a problem. Definitely love it for the cost of the program which is the main selling point for me. If I had to pay more I might look for something that has phone support and someone to come and teach me personally, but with this, I didn't really need that for the size of my business. Most of my clients really comment how much they love the online booking and how easy it is to use. Some say they couldn't figure it out but admit they struggle with things like that. Some clients do have trouble rescheduling their appointment and get confused so will call the salon instead. The main thing I wish I had more freedom with is the number of characters I have to use for confirmation and reminder text messaging. Also, I wish when clients made their appointment online they would receive an email saying their appointment has been made successfully without my having to make the setting automatically confirm their appointment on making it. The reason is because when it is automatically confirmed, I have to manually change all the appointments to pencilled in, if I want clients to receive a confirmation SMS a day or so before their actual appointment, otherwise they can only receive a reminder SMS which doesn't automatically ask them to answer Y or N if they are coming. When clients don't receive any kind of email when they make their online booking they worry it wasn't made successfully so I keep they setting as automatically confirmed. I hope that makes sense.

Been using Timely for a while now for my personal training business and it's by far the best booking and invoicing system I have come across! I have tried other systems but they were either too complex, unsuitable for my business needs or extremely slow. I love how it sync's to MYOB too, saves so much time; but the stand out feature for me, which sets it apart from any other system, is the customer service you receive. No question goes unanswered and their response time is quick. They treat you as a person, and not a number. Timely has grown since I first started using it, newer and better features are always being added and built upon, and throughout this time their exceptional customer service has remained as brilliant as ever. Thanks guys, keep up the good work!

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