Setmore Reviews

Setmore

4.7 (947)
Deliver your magic.

Overall rating

4.7 /5
(947)
Value for Money
4.7/5
Features
4.3/5
Ease of Use
4.6/5
Customer Support Software
4.7/5

95%
recommended this app
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947 Reviews

Britany
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Best Appointment Scheduling Software

Reviewed on 08/05/2022

I would recommend this app for anyone needing a basic scheduling app.

I would recommend this app for anyone needing a basic scheduling app.

Pros

Setmore has a very easy-to-use interface and setting everything up is almost effortless.
A few features I like most are the self-booking features for clients, the ability to set up automated appointments, and responsive customer service.
It's free to use but you do have the option to upgrade to a paid plan for more features.

Cons

Setmore is available online and on mobile but there are no desktop versions available.

Response from Setmore

Hi Britany,

Thank you for taking the time to review Setmore! Thrilled to hear that you think Setmore is easy-to-use and that you found the setup effortless. It's great that you appreciate the features available and you like that it's free.

Julia, Community Team

Christine
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Best I've found for a free booking software option.

Reviewed on 22/10/2019

Softmore gives me a great option for online booking and booking management. I love that it gives my...

Softmore gives me a great option for online booking and booking management. I love that it gives my customers reminders and offers the opportunity to pay ahead of time. Please add an ability to highlight dates with available bookings though!!!

Pros

The price for sure, but also that the customer support is fantastic. It has most of the features that I need, including a booking app, nice landing page, appointment reminders. So far I haven't found any glitches or issues with Setmore.

Cons

Only one issue, as a therapist who only works 2 days a week, it can be hard to customers to know which dates have available bookings. It would be FANTASTIC if days with open availability would show up green, or highlighted somehow, so customers know to click on those days. Everything else is great...however this one issue does make me consider switching to another software.

Alternatives Considered

Mindbody and Fresha

Reasons for Choosing Setmore

Setmore had better options for setting up my specific service list, as well as free email appointment reminders.

Switched From

Fresha

Reasons for Switching to Setmore

As above, a combo of features and price.
Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Has a big future.

Reviewed on 24/05/2020

At this moment, I have not used the system in my clinic so I do not have any impression about your...

At this moment, I have not used the system in my clinic so I do not have any impression about your service. But if I found the improvement above the note, I can expect a big picture in the future about your service.

Pros

I have googled for a long time and I found this service by chance. It is easy to use, simple and very helpful for the operation in the clinic.
On the other hand, they have much room to improve about patient ID, connectiong medical record with other cloud app or service, imput system of the clinets.
Roughly, I understand the system very easily so in this point, each small dental clinic in Japan should use to manage the client appointment.

Cons

Please make client ID to each client record. >In the operation we handle patient with her medical record not their name. If the system has to use patients name in the clients record or in the calendar, we might misunderstand the patient who has the same name in different persons.

Please just pop up one window when we make the client appointment on the calendar > When we make the client appointment on the calendar, don't include two tabs in the pop-up window. Because it takes time to click the top to change from detail tab to custemers tab. So please make one window which include detail and customers in the one pop window.

Please show off the offworking time. > we see the working time in the window, we don't need off working your time in the same sheet.

I make four slots using stuff's name on the calendar like chair 1, cahir 2, chair 3 and chair 4. > because dental clinic we have several chairs like four or eight hours on. And the same time on each chair, dentist, dental assistant, and dental hygienist gather to the chair and join the treatment. From this point, we need to check the staffs name gathering on that chair on the calendar. So please add stuff is name on the appointment card in the calendar sheet.

Suthasinee
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

The best customer service and affordable price in the market

Reviewed on 17/10/2019

Easy to use platform. Affordable price.

Easy to use platform. Affordable price.

Pros

Very easy to use, custome service are great, you can reach them anytime ( love it) I would recommend this app for everyone who need a basic scheduling app because it's very cheap and easy compared to many on the market. I have tried a lot of Software but Setmore is by far the best. Would be perfect if they offer marketing, intake form, client's file or SOAP which very important for many industries nowadays.

I am not only like the app but I like its people too. Thanks guys for hard work.

Cons

I know they are doing they best to improve their app everyday. Keep it up the good work. Cheers

Alternatives Considered

ClinicSense

Reasons for Choosing Setmore

Because Setmore is easy too use and it tick nearly all my boxes.

Switched From

Cliniko

Reasons for Switching to Setmore

I choose Setmore because is easy to use and affordable price but I leave Setmore because clinicsense offer, marketing, intake form, SOAP note but Clinicsense is very expensive and very difficult to use for example their calendar view have limited options which Setmore has a better calendar view and easy to see the availability to book appointment. I choose setmore for many reasons but I choose clinic for only 3reasons : Marketing, SOAP note and intake form. Still love Setmore and will continue to recommend to my friends.
Matthew
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easiest and Most cost effective scheduling interface available

Reviewed on 10/10/2019

We have had a much easier time getting our clients comfortable with booking their own appointments...

We have had a much easier time getting our clients comfortable with booking their own appointments and being more responsible with cancellations using this system. The staff appreciates the ability to book from their phones or cancel and reschedule from outside the office.

Pros

It is easy to set up and maintain. The integration with our website was seamless. We're able to customize on the fly.

Cons

It would be more helpful if the client also had an interface that allowed them to see upcoming and past appointments. A register of cancellations, dates and communications times would also benefit us.

Alternatives Considered

Mindbody

Reasons for Choosing Setmore

The schedulicity was much more expensive for less functionality Clickbook was a great system, but the owner died suddenly and the customer support from the service died with him.

Switched From

Schedulicity

Reasons for Switching to Setmore

Much too expensive and too corporate
Monica
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent Product & Service

Reviewed on 06/10/2019

I wouldn't be able to provide the services that I do without Setmore. I am a sole practioner...

I wouldn't be able to provide the services that I do without Setmore. I am a sole practioner (massage therapist) and do not have any staff....I have back to back massages and no down time....without the online scheduler, it would be VERY difficult for me to set up appointments. Allowing clients to schedule their own appointments makes my job a lot easier and they appreciate it as well. They know their schedules and what works for them so it is convenient for everyone.

Pros

I love this software. It meets all of the scheduling needs for my small business and I really appreciate how easy it is to use and that I can customize it to fit the services that I offer and the timeframe in which I want to offer them. I especially appreciate being able to block out time.

Cons

I have been using this software for almost three years and I really do not have any complaints. The only thing that has been a problem for some clients on occassion is that they do not always notice that the month has changed when using the online scheduler. I am booked out a month and a half and I have it set up for the scheduler to take the client to the first available appointment....because they aren't always expecting that first appointment to be so far out, and the month at the top of the calendar doesn't "stand out," they don't always realize that they are booking in a different month. The only other slight problem has been when people are accessing the scheduler on their phones and the "confirm" appointment comes up to finalize the booking.....they don't always see that that part because it is cut off on the screen and don't scroll down to see it so a few people have missed that step and thought that they had an appointment but it was never finalized. However, the vast majority of my clients have had no problems using the scheduler and I receive a lot of positive feedback about the scheduler from my clients....they love it!

Alternatives Considered

Mindbody

Reasons for Switching to Setmore

I was able to test setmore before I opened my practice and I found that it met all of my needs and that the support service I received was excellent. I recommend Setmore to all of my friends who are starting businesses that would benefit from an online scheduler.
Jill
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Setmore Electronic Scheduling

Reviewed on 30/03/2021

In depth experience from purchase through implementation and use.

In depth experience from purchase through implementation and use.

Pros

Easy for clients to use. They do not need to create an account like most competing online scheduling software. Setmore also allows colorful icons to be created in the back end for the online booking page for each individual treatment.

Cons

There is limited functionality in some areas. For instance you can post an address on the online booking page, but if you have 2 locations or more, the back end will limit you to post one address. Can be confusing to some clients.

Alternatives Considered

Jane

Reasons for Switching to Setmore

Easy for clients to use. Clients do not need to create an account like Jane App requires.

Response from Setmore

Hi there Jill,

Thank you for your kind review!

Delighted to hear that your clients find Setmore easy to use. We're currently looking into multiple locations for our customers, keep an eye on our Monthly Highlights for new features and integrations. If you need any assistance in the meantime, please feel free to contact Team Setmore at [email protected] or via the live chat in your app.

Julia, Community Team

Melissa
Overall rating
  • Industry: Government Relations
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best UI all in One Service Pay Scheduler

Reviewed on 15/10/2019

Solved time management, productivity, processing payments in advance of appointments.

Customer...

Solved time management, productivity, processing payments in advance of appointments.

Customer services are above and beyond expectations always!

Pros

My customers compliments on my automation that allows them to schedule, see fees, choose services and pay online.

Cons

Not 1 complaint! Always great and fast for support if needed.

Alternatives Considered

Booksy and Square Appointments

Reasons for Choosing Setmore

Processing payments and customer compliments on UI

Switched From

Schedulista

Reasons for Switching to Setmore

Processing and scheduling with better UI. Easy to train others on. Automation ;)
Erik
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

ALMOST PERFECT

Reviewed on 09/07/2020

I love using Setmore. I've been using it for my other business in the Massage Industry which how I...

I love using Setmore. I've been using it for my other business in the Massage Industry which how I found this platform. It worked great for the wellness industry since the limited booking time frame issue wasn't a concern in that industry since appointments are never booked passed 12am (but it did lack other functions like contracts/document sharing and HIPPA protected file management for SOAP notes, etc.) – but as a booking system for a music studio it works great, minus that one issue with the 24-hour limited booking functioning.

Pros

The ease of use and great customer service.

Cons

The limitations on functionality, for example: it's impossible to book an appointment that passes 12am, therefore a 4 hour appointment from 10pm-2am has to be scheduled as 2 separate bookings (10pm-12am then 12am-2am) which is very inconvenient.

Alternatives Considered

Acuity Scheduling, MassageBook, and Noterro

Reasons for Switching to Setmore

Great platform functionality (minus a few minor limitations) and reliable customer service.
Junko
Overall rating
  • Industry: Financial Services Software
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A system to book appointments necessary

Reviewed on 30/05/2023

It is a tool that has an automated system for reservations and even online payments, it is also...

It is a tool that has an automated system for reservations and even online payments, it is also easy to use and is adaptable to the company

Pros

I like it because it is an ideal tool to manage and schedule appointments without conflicts, this cloud-based solution allows updates to always be current, allowing reservations to be made without problems, it is a type of system that can be implemented anywhere industry since it is much easier to manage employee or even customer schedules with greater accuracy

Cons

I have no problems and it has become an excellent tool for contact management with clients and partners, in a way organized in the cloud and accessible

Response from Setmore

Hello Junko,

Thank you for your positive feedback on our appointment scheduling system. We are delighted to hear that it has evolved into an excellent tool for managing contact with your clients and partners. We are delighted that you find our cloud-based solution simple to use and adaptable to your business's requirements. Our automated reservation and online payment system is intended to improve accuracy and streamline the booking process.
We appreciate your feedback and look forward to providing you with a dependable appointment booking solution in the future.

Furthermore, our customer service team is available 24/7 to answer any questions or concerns you may have. We also provide regular updates and improvements to ensure that our solution is current and meets your changing needs.

Michell, Team Setmore.

Ben
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Setmore helped us navigate Covid beautifully

Reviewed on 03/03/2022

Pros

During the pandemic, we were able to quickly add Setmore's features to our website to allow customers to rent specific blocks of time in our taproom for their group, which gave us a chance to double our foot traffic during a time when everyone was shut down. Providing a simple interface and clean process for finding what's needed was essential in maximizing a unique opportunity during a busy & complex time for everyone.

Cons

We really wanted to be able to allow customers to purchase gift cards or gift a block of time (reservation) to friends, as we had some really great feedback from our customers and our return numbers were phenomenal. Having the option to send a "gift card" for a pre-paid block of time or appointment would have been a real game changer for us.

Alternatives Considered

Schedulicity

Reasons for Switching to Setmore

Easier to use and implement, with a simpler interface and cleaner progression for our customers.

Response from Setmore

Hi Ben,

Thank you for taking the time to leave us a review!

Thrilled to hear that Setmore helped you during the pandemic by providing a safe, clean environment.

We appreciate all feedback as it helps us improve our service. We'll make sure to pass on the gift card option to our developers. In the meantime, you can add a discount to specific appointments: https://support.setmore.com/en/articles/491040-discounts-receipts-and-refunds

If you have any further questions, do not hesitate to reach out via the live chat in your app or via email at [email protected].

Julia, Community Team

Rory
Overall rating
  • Industry: Renewables & Environment
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

If you visit customers in their homes then this is for you.

Reviewed on 20/08/2020

Overall I find Setmore just really good.

Overall I find Setmore just really good.

Pros

This software gives my customers the ability to book my services online, pay for the appointment, get confirmation of the appointment and get reminders before the appointment.

Customers find it easy to use, it gives them the confidence that they are dealing with a company that is on the ball.

The best thing for me is that customers book me and I travel to their homes to service their woodburner and chimney. So many booking software companies assume customers come to you. Setmore know that some of us travel to customers.

Cons

Like all software, you have to play with it to get to function as you would like. It took me about a day of messing about, trying things out to see what did and what didn't work for me. I don't really see this as a con. If someone was very new at setting one of these booking softwares up, it may take a bit of time to get all the functions up and running.
Doesn't take PayPal.

Alternatives Considered

SimplyBook.me and Sign In Scheduling

Reasons for Choosing Setmore

Ezyonlinebookings changed their system from one which was good to one which didn't work for me. They redesigned their software which focused on customers coming to you. I go to customers so I just had to find another software provider. I have used Book Fresh in the past which was good but then became unavailable in Europe, just US, Canada and Japan?

Reasons for Switching to Setmore

Setmore seemed to offer what I was looking for. i tried it and it works.
Corinne
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent value, reliable online booking system

Reviewed on 10/10/2019

I am a sole-proprietor massage therapist. My job does not allow me to answer phone calls during...

I am a sole-proprietor massage therapist. My job does not allow me to answer phone calls during the day, and I prefer to not be returning calls during my small breaks between clients. The online booking option is perfect for my business.

Most of my clients are now booked with recurring appointments, or will book online using the "Book Now" button on my facebook page. This allows me to spend less time on the phone. Less time on the phone greatly decreases the amount of time I spend on administrative tasks.

Pros

I wanted software that would allow online booking and text reminders that was affordably priced for small business.

Cons

Two complaints:
1. I really need the option to display only the first name of clients that are booked in to the system. My workspace is oriented in a way that clients can see my calendar while booking, and as a regulated health professional it is required for me to protect this information from public viewing.

2. There is no option to email, export, or print any appointment history. I am often required to share this information and it is a very common feature for other appointment systems. Currently I am required to cut and paste this information from Setmore where it is not easy to even highlight for copy. It seems to be a feature that should have been added after all these years I've been waiting for it now.

Sue
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

A decent program that's easy to use

Reviewed on 28/11/2018

The software was great for my first time using an online booking/ scheduling app. It didn't have a...

The software was great for my first time using an online booking/ scheduling app. It didn't have a lot of bells and thrills, but I think it did the job in keeping it simple for even a dummy like me to use. Of course over time with use, as with everything else, there are times while in the moments I had an, "I wish I could do (blank) with this" moment. Nonetheless, I think this is very user friendly for a beginner.

Pros

While using this program for about 5 years it grew on me as a simple way of scheduling clients. I am not very tech savvy, but I was able to use it with ease. It was great being able to create a service menu and be able to link it with Yelp. It has a nice feature that allows you to have reminders sent via email or text to clients so they know their appointment was coming up. The online booking feature was also easy to navigate for clients. The scheduling tabs were very clear and easy to see from the main calendar view. You're able to toggle on or off the view of other staff members schedules so you don't have to view a crazy calendar at all times.

Cons

The inability to put a real credit card info to hold appointments. While it was an option to request credit card information to hold appointments, any number would be sufficient to bypass that measure and an appointment would be booked. It would have also been a nice feature to have the same reminder options available for the staff to get notified of appointments coming up that day. As an appointment based only business I had a few missed appointments because the app never sent a notification through whether my phone was in bad service or not.

James
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Simplifying Appointment Scheduling with Setmore

Reviewed on 15/02/2023

I would recommend Setmore to other small business owners looking for an easy-to-use appointment...

I would recommend Setmore to other small business owners looking for an easy-to-use appointment scheduling tool. While there are some limitations to the free version, the basic features are still very useful and have helped me streamline my scheduling process.

Pros

I have been using Setmore to schedule appointments for my small business and overall, I have found it to be a helpful tool. The platform is easy to use and has a clean, intuitive interface. I appreciate the ability to customize my booking page with my business's branding, and the automated email and text reminders have helped reduce no-shows. Additionally, the platform integrates with my Google calendar, which makes it easy to manage my schedule.

Cons

While the basic version of Setmore is free, some of the more advanced features, such as custom booking pages and payment processing, require a paid subscription. Additionally, the platform can be a bit slow to load at times, which can be frustrating when I am trying to quickly schedule an appointment.

Response from Setmore

Hi James,

Thank you for taking the time to review Setmore! Thrilled to hear that you find Setmore easy to use, helpful and think the app offers a clean, intuitive interface. It's great that you appreciate the brandable aspects of the booking page, the automated reminders and the ability to integrate your calendar with Google.

We appreciate all feedback as it helps us improve the services we offer. We'll make sure to pass your cons onto our developers for consideration.

Lastly, it's wonderful that you recommend us to other small business owners. If you require any further assistance, do not hesitate to reach out to [email protected].

Julia, Community Team

Susan
Overall rating
  • Industry: Architecture & Planning
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazingly full-featured free app that schedules like a dream!

Reviewed on 08/07/2020

We live in a condominium community with shared amenities. When COVID-19 forced the closure of our...

We live in a condominium community with shared amenities. When COVID-19 forced the closure of our fitness facility, we all understood and tried to make do without it. However, once our state started reopening again, we struggled with a way to reopen our gym -- especially since we had limited resources and ability to monitor and clean as frequently as was being dictated by the governor. Since "personal fitness sessions" were allowed, we devised a way that our residents would be able to "book the gym" - one at a time - to allow them to use it at their own risk (no special cleaning between uses) and be responsible for cleaning only the equipment they use. It worked marvelously!! And our residents are THRILLED to be able to go back into the gym to work out again, one at at time, without fearing that there will be other folks there huffing and puffing next to them on the treadmill. This powerful and intuitive little app completeley solved our problem and removed the hurdles of reopening the gym safely. 10-stars, Setmore!!

Pros

The ease with which we were able to set it up to suit our needs AND the amazing amount of control of the booking features that were available in even the free version. I'm dazzled by the functionality and accuracy with which this powerful little app keeps track of our users and their appointments. The user interface is very intuitive as well.

Cons

Nothing - I Googled "appointment booking app free" and Setmore came back as very highly-rated... I took a peek and had it set up for our needs within 15 minutes. From there, it was just a matter of tweaking the settings and booking policies to suit our needs. The only thing that was a TINY bit frustrating was an accidental "swipe" I made while editing a long paragraph of booking policies in the "Services" section on my mobile device that took me right back to the main screen and all my typing was lost! I gasped in horror, knowing it was my fault, but an autosave would've been awesome right then. I had to recreate the text (as I was composing it on the fly), and all was not lost - just my time.

Dragana
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Some suggestions for improvement

Reviewed on 28/09/2020

Honestly, love it, made our work so much easier. Sometimes I personally have between 10 and 15...

Honestly, love it, made our work so much easier. Sometimes I personally have between 10 and 15 meetings a day, and this way it is easy to follow who I have spoken to, whether it be my partner or a new client.

Pros

It is simple to use, all can be done in two clicks, and our users had only positive feedback about it.

Cons

Well there is pretty much nothing, but the integrations you offer for premium users. Namely, it would be better to tie Zoom Accounts to Staff members and not to the whole Company.
Example: We have lets say 18 slots per Staff Member, which means users can double book as we each use our own Skype account. Now, we would like to switch to zoom as you offer integration but with all this my users cannot double book, as it is not possible to hold two meetings on the same Zoom account simultaneously.

Alternatives Considered

Calendly and Bitrix24

Reasons for Switching to Setmore

Primarily, the simplicity of it.
renee
Overall rating
  • Industry: Veterinary Software
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

fetching grooms review of setmore

Reviewed on 18/10/2019

Setmore has been the main tool of record keeping for my business since i opened. I rely on it...

Setmore has been the main tool of record keeping for my business since i opened. I rely on it heavily. It has helped with lessening phone call duties by the online booking option, easy and fast SMS reminders for all clients, data entry is stored safe and secure for each individual client and visable with a few simple clicks of buttons and also has given me a professional looking receipt for my customers who have requested it.
I am very happy with the product.

Pros

Setmore has been fantastic since i started using it 2 years ago. Its very basic which makes it super easy to use and to teach new employees to use. Theres not many areas you can make mistakes like overbooking or incorrect data entry so its very safe, when less thing to worry about as a small business owner.

Cons

The only things i could see improvement on is when you add extras to a customers bill it doesnt add it to the overall revenue, and same with giving discounts too. When you apply discounts to a customers bill it changes the prices for the receipt but for the total revenue it remains the non-discounted price.

Id also love to have an option for the calendar weekly & daily view to have an 'all staff' option so that you can see all bookings for every staff member rather than having to change between staff constantly.

Kirsten
Overall rating
  • Industry: Human Resources Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Excellent Product

Reviewed on 07/09/2017

Pros

Everything about this product is easy and fluid. I have been using setmore for 2-3 years. I can link it to landing pages, customize the features

Cons

They have two glitches. One is that you can limit the future ability to set an appointment, I choose 2 days. The HUGE problem is that it counts the weekends even if your office is closed and no employees work on weekends. So I can send out emails of Friday to have people set Monday appointments. REALLY REALLY BAD as it messes up all on my online advertising and ability to have people schedule during the weekend for Monday appointments. It doesn't allow people to schedule during times it is closed, it just doesn't jump to Monday, like there is no workweek only feature.

IT ALSO doesn't allow you to link to a page. it has its thank you page which you can add a link to but it does not allow you to customize that page. for example I don't want a thank you page I want it to jump to a website. the best I can get is a link at the bottom....which no one sees as they skim it as a thank you page.

Roché
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Brilliant app without having to buy the premium version

Reviewed on 13/10/2020

Setmore is a brilliant booking system, it's one of the few free versions that I have used which...

Setmore is a brilliant booking system, it's one of the few free versions that I have used which offers many features without having to upgrade.

The customer support is excellent.

Pros

You can access your diary from any device.
Clients can make their own bookings.
It sends confirmation of bookings.
Saves all of the client info & history.

Cons

You can't create multiple service bookings for a client unless the client books from our bookings page.
You can't create a buffer time per booking instead of per service, this can accumulate when booking multiple services.
The app often doesn't show all the bookings that have been made.
The online version has a tab that says today on the calander but when you change the date it doesn't change from today to 'Tuesday' for example.
You can't type to search for a service when using the online version but you can on the app.
If we decide to open on a certain day during peak season we can't just book that specific day without allowing bookings when we have time off or changing our business hours.
We can't book time off for multiple staff members at once, it needs to be done individually.

JACKIE
Overall rating
  • Industry: Furniture
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great tool to bring organization to a complex business and diverse team

Reviewed on 01/12/2019

We have all easily adapted to use of Setmore. Staff loves the ability to schedule appointments...

We have all easily adapted to use of Setmore. Staff loves the ability to schedule appointments remotely on their cell phones. We are also able to book appointments for one another, and get updates as appointments are set. We love that the app offers a layout that makes it easy to see the day's schedule for all team members at a glance.

Pros

We implemented Setmore as a way to track our open projects and keep track of client appointments. We use Setmore to communicate appointment times to clients and to inform each other of our out-of-office appointments, as well as to forecast our weekly business opportunities.

Cons

It would be great if clients could reply to the appointment reminders and the responses were directed to the team member with whom the appointment was set instead of to the general mailbox. We have misssed some client communications due to this setting / feature.

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Online Appointment Scheduling Tool for Businesses!

Reviewed on 20/05/2022

Pros

My wife and I recently opened a spa and massage parlour. Our clientele is growing exponentially and I must say that Setmore has been superb in helping us manage our numerous appointments. It's absolutely free and easy to use which makes it perfect, especially for small start-up businesses. We were able to add our personal touch to it by customizing it, which was also very easy to do. When someone schedule's an appointment, they receive an automatic e-mail confirming their booking and a reminder 24hours prior to their appointment. Clients can also make very secure online payments, if they prefer to do so prior to their appointment.
Our reviews from clients are easily displayed front and center, which encourages future bookings. Not to mention, it has great integration with our Instagram and Facebook pages/accounts and we can add the website plugin to our profiles. We can also access our calendar across any of our devices.

Cons

There isn't anything I don't like about this App. Will definitely recommend to anyone.

Response from Setmore

Hi there,

Thank you for taking the time to review Setmore! We're delighted to hear that Setmore has helped manage appointments with the free plan and you find it easy to use for your start-up business. It's great that you like the ability to customize your Booking Page, the reviews, and the automated reminders. We really appreciate your support.

If you require any assistance, do not hesitate to reach out to our 24/7 team via the live chat in the app or at [email protected].

Happy Scheduling!

Julia, Community Team

Kevin
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Already great and always improving

Reviewed on 10/10/2019

It very easy for patients to schedule themselves or they can call/text me for appts. Even when I'm...

It very easy for patients to schedule themselves or they can call/text me for appts. Even when I'm not in the office I can set their appt because it is cloud based.

Pros

Ease of use, customer support, setting a schedule and breaks as well as slot blockers

Cons

There isn't anything I dislike about the software; however, there are a few features I've requested that I hope they implement shortly.

Alternatives Considered

Jane

Reasons for Choosing Setmore

Cloud based

Reasons for Switching to Setmore

Price
claire
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Using Setmore

Reviewed on 25/01/2020

I would recommend this system to anyone in my business, value for money, easy to use and makes my...

I would recommend this system to anyone in my business, value for money, easy to use and makes my business run very smoothly

Pros

Very easy to use for my business, integrations for staff easy to use.
Appointment reminders.

Cons

Not being able to find client by phone number, repeat booking into termed classes, has to be manually inputted each each.

Alternatives Considered

Phorest

Reasons for Switching to Setmore

Costing and adaptability
Yvonne
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Highly recommended

Reviewed on 04/03/2020

Excellent

Excellent

Pros

I use Setmore daily to ensure clients receive appointment notifications and reminders for appointments. Clients have come to rely on this service. They also like to be able to make their appointments online without waiting for me to be available to help them. I have been able to personalise the features for my business and maintenance and development are easy. On the rare occasion that I can't work out what to do, the online support is quick and efficient.

I would be lost without this product. I am a one-person business with a small turnover. It's perfect for me.

Cons

As I receive this service free, some options are not available to me. But I am not complaining.