Outreach Reviews

I love how I can increase my intake and outtake with minimal effort on my end. Outreach allows automation in places that has saved me hundreds of hours since i've started using it.

There are a few simple things that the platform does not allow. One is a "Select-All" feature where you can also unselect some. Select-All is an all-or-nothing. If there are 500 things and 1 of them is missplaced. You have to figure out another way besides Select-All minus 1.

What I like the most about this software is how engaging and User friendly it is. The software is clear and concise which allows greater ease of use especially now, due to the restrictions of the Covid 19 Pandemic, and most things now being mostly online. This software provides "from a pin to an anchor" where sales is concerned. If you are in sales, this software is the best solution for you to move forward with your company and a greater way to maximize generated profit.

What I least enjoyed about this software is can be very time consuming getting to know the various aspect of it.

If you need the best of the best when it comes to email automation / sales email prospecting / personalization in bulk... This is IT. Definitely.

This is absolutely not the cheapest tool, but if value is more of a concern to you than price, this is it.

It's not the cheapest software out there, so email automation needs to be critical for your business. If it is, don't hesitate. If it's just an every-once-in-a-while thing, then Mailshake, or others like it, are good products too.

1. Ease of usage
2. Loads of features
3. Scheduling of tasks
4. Inbuilt phone calls
5. Automation scheduling of emails

1. Phone numbers not available for APAC region
2. Impossible to opt in any of the opt out contact so you have to manually send emails directly through gmail to all opt out contacts

I love that I can create my own automatic sequences that will send emails and create tasks for me. This helps with me staying on top of a pipeline and closing more sales.

The cleanliness of Outreach connecting to Salesforce. I wish it was a smoother process and less messy. Too many steps have to be taken to connect the two.

Integrations and ease of use. It makes managing your reach outs much easier and saves you a lot of time. It makes the entire sales cycle streamlined.The analytics part gives great insights into the performance.

There is nothing I have disliked so far in this tool. Even the UI has improved with recent changes

Outreach allows me to effectively maintain workflows

Having to close out of current sessions and restart due to connectivity

Outreach suited our needs the best out of other tools in the market. It is very comprehensive and integrates with other tools in our sales enablement stack seamlessly.

The reporting function needs improvement; too much data and not the right metrics - it would be good to see output through the full funnel instead of standalone metrics. Also, calls connected should exclude voicemail.

I like that this software makes it easy to reach out to prospects of any industry in a timely manner. You can put prospects in email sequences, set future tasks for prospects that you want to reach out to later, send one off emails/bulk compose emails with customization of their names or accounts for example, and even make calls to the prospects directly from the application.

There seems to be a lot of small bugs in the software that prevent you from calling the prospects occasionally and the sound quality of the calls sometimes is a little hit or miss depending on the day. In my organization sometimes getting the prospects in sync with salesforce can be a hassle to get credit for the call that you just made if you have metrics. Also having this tool controlled by corporate limits the ability of customization in the sequences, emails sent out don't always work as well as ones that are customizable.

I like the fact that Outreach has a wide array of functionality from email tracking, to email sequencing, reporting, and calendar integration. It serves a bunch of fundamental purposes for any sales team.

The biggest drawback of Outreach is the initial adoption and learning curve. It can take about a month or so to fully learn the ins and outs of the solution. Make sure your company invests in training when you roll this product out!

Being able to prospect, contact prospects, and manage accounts and pipeline all in one solution. Having the integration with Salesforce allows for efficiency and seamless workflows within the sales organization.

Not having the ability to record calls and have conversation intelligence created a need for an additional solution that was a significant cost to the organization.

Task management and sending emails / completing tasks from the platform is extremely helpful. I know exactly where to start each day. The Salesforce integration is also extremely helpful.

Unfortunately our Salesforce integration is not always optimal and syncing sometimes fails (so some leads show in different stages on Outreach vs. Salesforce). Additionally, it is sometimes hard to filter and build lists based on specific criteria and I need to do this in Salesforce and then manually select the prospects I want to reach out to in Outreach.

Use of use and easy integration with Salesforce.
Separate prospects and Accounts
Awesome reporting tools
KPI made easy

No Voice mail drop
Difficulty with incoming calls
Support takes forever to get back to you

Outreach is a great tool for organizing sales and marketing tasks. With its ability to send out mass or personalized emails, make phone calls, and organize daily tasks, this platform can accomplish a lot. The 360-degree view of your tasks makes it easy to stay on top of your goals.

It would be nice to be able to configure or personalize the 360 view page. While it provides a lot of good insight into my tasks and updates, it would be nice to filter out some of the less prioritized panels.

Easy to use, easy to scale and great tool to keep track of open tasks. Provides summary of engagement.

Sometimes, it was slow to load. Very rarely it also did not update the status of the leads correctly.

Once you've got your head around using it, it's generally very easy.There's good email tracking and integration with SalesForce and Gmail.Never had a fault with the call recording which filter straight into Allego too.

There's just a bit of intuitiveness missing from it that you get with the likes of Hubspot and Salesloft.Extremely irritating at times that you have to get spelling of names etc perfect and can't search for part of names as it'll return no results.A "similar to your search" would be helpful

Easy to use and navigate. Integrates well with Salesforce.

The send later feature on email frequently does not work. Also tends to freeze up a lot when doing email tasks.

I like outreach's ability to connect to Linkedin inMail and Vidyard - definitely use Outreach in tandem with other solutions to drive results. You'll hit a ceiling just using sequences.

There are a lot of features and it can be overwhelming at first. You're going to need a lot of enablement and training for the sales team to adopt.

Outreach has an incredible product and excellent customer success team. We have been working with Outreach for the last 2 years, and will likely continue for many more. Almost our entire company uses Outreach on a daily basis, and it's UX is excellent. Their product team is consistently working to expand features that customers want.

In order to keep things simple, Outreach has limited flexibility with reporting. To get the data we need, we export all our data into another analytics platform. That said, we use Outreach on such a large scale that this likely wouldn't be a problem for most sales teams.

I like the ability to set reminders directly in my gmail account. Before the email is sent, I set a reminder for myself to follow back up on a specific day and time, and it is a very simple way to remind myself.

While emailing from my gmail, there is currently a bug when inserting a link into my email. If I have the outreach plug in turned on, and I try to send a link, the outreach plug in will change the link's address, and the person receiving my email isn't able to visit the links I send them. I have to turn the outreach plugin to off before I send the email in order for it to work properly.