Jotform

4.7 (2,222)
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Powerful Forms Get It Done

Overall rating

4.7 /5
(2,222)
Value for Money
4.5/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support Software
4.4/5

95%
recommended this app
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2222 Reviews

Leyla
Leyla
Overall rating
  • Industry: Consumer Services
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Easiest way to collect more data and input

Reviewed on 03/09/2023

I'm very happy with Jotform for my go-to form builder. I use it for everything from collecting...

I'm very happy with Jotform for my go-to form builder. I use it for everything from collecting feedback from my colleagues to organizing fun votes for people. It's very easy to set up and use, and the UI is pretty simplistic as well. Definitely a good tool to have in your toolkit

Pros

I love the Tables product. You can monitor, edit, and sync your form submissions in real-time. I love the ability to add columns to customize each table.

Cons

It sometimes experiences lags and stutters. It could be problematic especially if you're using stuff like embedded forms

Response from Jotform

Hi Leyla,
Thanks for your awesome feedback! We're thrilled to hear that you love our Tables and some of its awesome features.
If you're experiencing lags or delays in any of our products, please let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Chris
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Good form software

Reviewed on 29/09/2024

Overall my experience was good. I was able to great good looking forms and interfere them into my...

Overall my experience was good. I was able to great good looking forms and interfere them into my sales funnel and onboarding processes

Pros

Creating forms was simple and integrating with other platforms is available which made our funnel work smoothly

Cons

It can be hard to really customise the form. It does allow code, but can be fiddly

Response from Jotform

Hi Chris,
Thanks for leaving us a positive review. We're glad to hear that form creation was simple for you and that the integrations helped your funnel run smoothly.
Reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We're here to help.

Josie
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Jotform Review

Reviewed on 30/09/2024

I used jotform for my referral network to help keep me organized

I used jotform for my referral network to help keep me organized

Pros

I did not care for JotForm. It was not a very functional software for my real estate business

Cons

It only had one or two features that worked out for me.

Response from Jotform

Hi Josie,
Thank you for your feedback. We'd like to learn more about the specific features that didn't meet your needs. Could you provide more details on what wasn't working? This will help us understand the issue and come up with a solution.
Feel free to let us know if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Benjamin
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Experience since 2023

Reviewed on 02/08/2024

very positive, I have been using Jotform since 2023.

very positive, I have been using Jotform since 2023.

Pros

modular builder, very intuitive. Support very helpful and fast.

Cons

prices are pretty high, bronze is almost the same price like silver. A cheaper version between bronze and free would be nice.

Alternatives Considered

Typeform

Reasons for Choosing Jotform

typeform is extremely expensive, so I checked alternatives

Switched From

Typeform

Reasons for Switching to Jotform

typeform is extremely expensive, jotform is cheaper

Response from Jotform

Hi Benjamin,
Thanks for leaving us a positive review. We're thrilled to hear you find our platform intuitive and our support team helpful. Your feedback is much appreciated.
We appreciate your feedback on our pricing. Currently, the pricing plans listed on our pricing page are the only ones available: http://www.jotform.com/pricing/. We recommend considering a yearly upgrade for significant discounts, or you can wait for any of our promotional campaigns we sent via email to take advantage of heavy discounts.
Reach out to us if you have questions or if you need help with your forms from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Jon
Overall rating
  • Industry: Higher Education Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Jotform makes form making easy!

Reviewed on 23/09/2024

I've been using Jotform for over 10 years and I continue to find new ways to put it to work to make...

I've been using Jotform for over 10 years and I continue to find new ways to put it to work to make me more efficient.

Pros

Jotform is one of the most user friendly form creators available. You can find every tool you need to collect information on your form. The drag and drop format makes it easy to design a form. You can also find hundreds of form templates to choose from in case you don't want to design a new form.
Another great feature is the ability to integrate with other platforms such as Google Drive and Google Docs. This makes it easy to share information with others.

Cons

I really can't say much negative about Jotform. The only feature that I can think of that would be helpful is the ability to multiple users at a lower price point.

Response from Jotform

Hi Jon,
Thank you for leaving such a positive review. We're delighted to hear that you're enjoying the drag-and-drop feature and the variety of form templates. It's also great to know that our integration with platforms like Google Drive makes your workflow easier.
Reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We're here to help.

GABRIELA
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best app for creating and managing documents.

Reviewed on 30/10/2024

My experience has been great. The platform meets all my company's needs and leaves me very...

My experience has been great. The platform meets all my company's needs and leaves me very satisfied with the aesthetics and organization of the documents I offer my clients and store easily in my company.

Pros

I like the practicality of the app, the way it keeps documents organized and the variety of documents we can create within the app. I like that I can create the document according to my company's visual identity and that I can offer easy-to-complete documents to my clients. I also like the fact that I have no trouble finding the documents I'm looking for because the app allows me to find the document I'm looking for using a keyword. I really like being able to offer the signature feature in the same document where I pass on information. Jotform really is everything a company needs to be organized.

Cons

Nothing. Jotform really meets all my needs at the moment.

Response from Jotform

Hi Gabriela,
Thanks for your positive review. We're glad to hear that our platform is helping you stay organized and easily create documents that match your company's branding. It's great to know the e-signature features are adding value for you and your clients.
Let us know if you have questions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Katherine
Overall rating
  • Industry: Veterinary Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Seamless intergration

Reviewed on 22/09/2024

Great experience overall, has really cleaned up and quickened our new patient appointment process

Great experience overall, has really cleaned up and quickened our new patient appointment process

Pros

Has really streamlined the way we have clients fill out forms on our website for appointments, etc. It used be them having to print a word document and print and bring to their appointment. Seamless website integration, very user friendly.

Cons

Havent experienced any issues so far in ghe capacity used

Response from Jotform

Hi Katherine,
Thanks for sharing your experience with Jotform. We're thrilled that our platform has streamlined your appointment process and made it so much easier for your clients to fill out forms online. It's wonderful to hear that you were able to embed forms into your website seamlessly.
If you ever need anything, just let us know through our Contact Us page at https://www.jotform.com/contact/. We're here to help ensure everything continues to run smoothly.

Stacey
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazing forms

Reviewed on 19/09/2024

I've loved them from the moment I was recommended. It's easy to use. It's early to convert other...

I've loved them from the moment I was recommended. It's easy to use. It's early to convert other documents to use with it.

Pros

It's very easy to use. It's so many forms to chose from. You also have the ability to even create your own.

Cons

They don't a lot of wedgets to chose from when creating a form.

Response from Jotform

Hi Stacey,
Thanks for the excellent review. We are happy to know that you find our platform easy to use for creating your forms.
Regarding the widgets, here's how you can add widgets to your form: https://www.jotform.com/help/252-how-to-add-a-widget-to-your-form/. You can find all the available widgets on this page: https://www.jotform.com/widgets/.
If you're looking for a specific widget, you can reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Easy to use and looks professional

Reviewed on 13/10/2024

Worked as expected. Only issue is with the pricing for my specific use case (a customised form to...

Worked as expected. Only issue is with the pricing for my specific use case (a customised form to sign for each client).

Pros

Easy to make great looking forms which work on mobile and laptop.

Cons

Quite expensive when you need to make individual customised forms for each client, as is my use case.

Response from Jotform

Hi,
Thanks for your positive review. We're delighted to hear that you like our platform and find it easy to create your great looking forms that work smoothly on your devices.
We understand your views about our pricing. Our current pricing reflects the value of our high quality products, robust features, highest online form security, and 24/7 customer support, which are often unmatched by lower-cost alternatives. While the Starter plan has its limitations, you might keep an eye out for discounts or promotions that could make the cost more reasonable for your needs.
Let us know if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Verified Reviewer
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Jotform's DIY Apps are amazing

Reviewed on 12/09/2024

Jotform is a multifaceted hub for things form-related—and then some. My business considered them...

Jotform is a multifaceted hub for things form-related—and then some. My business considered them for an electronic waiver system, and I ended up using something I didn't even know I needed: their build-your-own app feature, for an employee training materials app.

Pros

A huge range of functionality. Even at the free (!) level, you can build your own app with a password to access it.

Cons

There wasn't much to dislike that I found. However, the coding is seemingly different for apps across different OS's; on Apple devices, it is difficult to save and access the app. There are workarounds (i.e. using Safari instead of Chrome to save the app as a shortcut to the home screen). On Android, it worked great!

Response from Jotform

Hi,
Thanks for the awesome review! We're happy to hear that you're loving Jotform Apps and finding the range of functionality helpful—even on the free plan.
We appreciate your feedback on the Apple vs. Android experience. I'd like to clarify that accessing and saving the app on Apple devices using Safari browser is really easy. It's pretty much the same on Chrome, but a lot easier. To do that, click on the Share menu at the bottom then select "Add to Home Screen", just exactly what the popup instruction suggests. Here's a screencast that will help: https://link.jotform.com/Bia22SESgM.
Thanks again for sharing your thoughts, and feel free to reach out through our Contact Us page at https://www.jotform.com/contact/ if you ever need anything. We'll be happy to help.

Natasha
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Love JotForm

Reviewed on 18/07/2021

It's been great. It streamlines so much of my business. It's become a vital part of my processes...

It's been great. It streamlines so much of my business. It's become a vital part of my processes and workflows.

Pros

I like the ease of use and the conditional formatting. I love the API features and the fact it interconnects with the other products that make my business work.

Cons

That I can't have an additional user (one other one) unless I get five other users. I don't love the fact that the data isn't stored in Australia or that I don't have the option of doing that. I hate the fact they upsell HIPAA Compliance to health practitioners outside of the US as HIPAA isn't designed for anyone outside of the US.

Alternatives Considered

Google Forms

Reasons for Switching to Jotform

The conditional formatting and the ability to design my landing pages.

Response from Jotform

Thanks for your review. Glad to know JotForm helped you in your business.
Just FYI, we have an Enterprise solution where you can have a sub-account feature as well as choose your server location e.g. in Australia so your data never leaves your country. HIPAA is also optional in Enterprise. Please check this out https://www.jotform.com/enterprise.
For the standard version, since HIPAA is all about safeguarding PHI, all users from different parts of the globe specifically those who also operate in the US can choose to enable HIPAA if they are subscribed to the Silver or Gold plan.
If you have more questions, let us know at https://www.jotform.com/contact/ so we can help.

Whit
Overall rating
  • Industry: Higher Education Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

A great form builder

Reviewed on 03/01/2022

We use Jotforms across the college for submissions from partnering departments for design and web...

We use Jotforms across the college for submissions from partnering departments for design and web update requests. This allows us to keep all the information in one place rather than rely on emails. Plus, we have a historical record of all the requests in a given year.

Pros

Jotforms is a simple way to create forms to obtain information and has powerful features for advanced form building. The form builder is drag and drop and provides plenty of options for customization. There is a free version with plenty of features and a cost-effective paid subscription that unlocks plenty of helpful features.

Cons

The UX on the submission side is not great. When navigating to the forms to review submissions, I oftentimes have to think twice about where to find them.

Alternatives Considered

Google Forms and Formstack Forms

Reasons for Choosing Jotform

Jotforms has more features and has more flexibility in the way that the forms can be customized.

Switched From

Google Forms

Reasons for Switching to Jotform

We like the look of Jotforms and the overall user experience better than the other software that we reviewed. The pricing structure works better with our budget and they offer a 50% Education discount.

Response from Jotform

Thank you so much for your awesome review Whit. We greatly appreciate it.
We believe that viewing the form submissions is easy. On the My Forms page, you only have to select a form then click the Submissions button on the top menu or click Inbox within the form menu to view the forms submissions data. You can also click the number badge just above the form icon to view the submissions data without leaving the page. Example: https://link.jotform.com/SQahsLiiD0
If you have a better idea, please share it with us at https://www.jotform.com/contact/ so we can open a feature request.
Thank you so much!

Deniz
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Jotform is the best (if you don't mind the price)

Reviewed on 03/06/2022

Pros

Jotform is realy the best tool about survey and appointment purposes. They have tons of automations features and it has easy of use charachter. Also customer support is very fast and kindly.

Cons

Prices! To be honest jotform is very expensive. Thats why althought it was my favorite tool, ı dont use it because of price. Especially country like Turkey which is inflation rate is more than %150, this price is not normal. I think they should define different price point for different country. Or should serve some discount coupon.

Alternatives Considered

YouCanBook.me

Reasons for Choosing Jotform

There is just one reason; Price. You can make free survey via Zoho and you dont have any limit. That s amazing. Also Bookafy can serve many features with free version. I started to use these tools free version and after a while convert my freemium plan to paid plan. Also ı have thousands of students which have to use that kind of tools, and ı suggest these tools to all of them. Because their free versions are very powerfull.

Switched From

Zoho Forms and Bookafy

Reasons for Switching to Jotform

Easy of use. Customer service and Automations features.

Response from Jotform

Hello Deniz, Thank you so much for your positive feedback! We're thrilled to hear you enjoyed our integrations. 

We do have localized pricing if you live in Turkey.

We do believe that our pricing is justified with the features and security added to the form.
We are committed to providing quality products and services to you. 

Please use our contact form at https://www.jotform.com/contact/ if you have questions.

Verified Reviewer
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best Premium Form Builder Plugin

Reviewed on 06/01/2023

Easy to use and set up with a premium design that is auto-optimized to suit different screen sizes....

Easy to use and set up with a premium design that is auto-optimized to suit different screen sizes. before I learned about jotform, I attached calendly link on my website and end up with a lot of unwanted or nonqualified prospects booking a call with me but didnt show up. With jotform, I can set clients' expectations of my service fee range via the form questions and answer and only allow those who complete the submission to book a session with me. It's not just a form tool but also perfect for prospect filtering as only serious prospects will fill out all those questions and get to my calendly link to book an appointment.

Pros

I like the premium, animated, and classy form interface compared to a normal google form. It makes my website look so much more professional. I also love that it can perform validation for the input and comes with automation and mobile apps to make life easier. I love that the form is auto-optimized according to the different screen sizes of our devices.

Cons

nothing it's really good for its feature already. I couldn't ask for more.

Response from Jotform

Hello Funnel Whiz Studio, We're so happy to know you had a great experience using our platform. Thank you for the detailed review.
If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

Nicholas
Overall rating
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

If you use BigCommerce/Shopify, this product is amazing

Reviewed on 08/04/2024

Amazing. For the price, which is low compared to how much it is used, its been well worth its cost...

Amazing. For the price, which is low compared to how much it is used, its been well worth its cost and more.

Pros

It was super easy to create a form with rules and automation, and then embed into our website. It's kind of ridiculous the amount of control you have in Jotform, and our ability to then import this into Netsuite is just icing on the cake (we email submitted forms to our CMS portion of Netsuite).

Cons

I really don't have a negative at the moment.

Alternatives Considered

BigCommerce and Shopify

Reasons for Switching to Jotform

The built inapplications for both BigCommerce and Shopify work, but you have EXTREME limitation. We needed more customization and rules, especially as this will be used by a customer submitting things like cases/questions/returns.

Response from Jotform

Hi Nicholas,
Thanks for sharing a detailed review of our platform. We are glad that our platform fits your needs as you build your form.
If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Andrew
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Very easy to use but a bit pricy.

Reviewed on 20/05/2024

Overall, I have found JotForm easy to use and am still learning much of what is available. Their...

Overall, I have found JotForm easy to use and am still learning much of what is available. Their biggest downfall so far is their customer services, they do respond but mainly with generic answers that really do not help with specific enquiries.

Pros

There is a wide range is fields available which makes forms highly customizable. The form builder interface is easy to use.
The final form is clean and well presented, even with the default overlay.
There are many integrations to choose from.

Cons

The price is quite high especially as there are alternatives available that are much cheaper.
Support is very sparse and a little erratic with questions being answered is a very generic way.
Integrations are not very straightforward to set up.

Alternatives Considered

Google Forms, WPForms, and Microsoft Forms

Reasons for Switching to Jotform

Very easy to use. Highly customizable. Nice clean end product.

Response from Jotform

Hi Andrew,
Thanks for your positive review. We're glad to hear that you find our platform easy to use and appreciate the wide range of customizable fields and integrations. It's great to know that the results meet your expectations. We understand your views about our pricing, rest assured it reflects the top-notch features, robust security, and comprehensive support we offer. These are aspects often lacking in cheaper options.
Feel free to reach out to us if you have any questions through our Contact Us page at https://www.jotform.com/contact/, and we will do our best to help you.

Maria
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Jotform is a must have!

Reviewed on 18/01/2024

Pros

Jotform is a must have resource for business expansion. The ease of form creation and implementation is great. I love the ease of sharing the forms while having the ability to embed on our website without any hiccups.
The free version of Jotform gives you access to five forms and all support. Competitors provide free access but their support doesn't compare to Jotform. Customer service is great. I've use the chat and phone, both have been favorable experiences. They have recovered information, walked me through steps of implementation, and give me the news that I must recreate a form because it was corrupted. Good or bad, they were there to provide support.

Cons

The advance design tool could be upgraded to provide more designer freedoms.
The CSS editor has limitations since the last editor update, which before worked great at making edits at the code level much easier.

Alternatives Considered

Google Forms

Reasons for Switching to Jotform

Ease of creating and forms implementing, extensive electronic payment integration along with a top of the line customer service experience.

Response from Jotform

Hi Maria,
Thanks for sharing your detailed experience using our platform and services. Can you explain a bit about the feature you're looking for with the CSS editor as we’re always working to add new services and features to Jotform?
If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Christopher
Christopher
Overall rating
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The Most Powerful Form Builder Online, Anywhere.

Reviewed on 20/09/2019

Fantastic. From the limitless possibilities with the form builder to the knowledgeable Q&A support...

Fantastic. From the limitless possibilities with the form builder to the knowledgeable Q&A support staff, JotForm definitely has a winning solution. I would recommend this for small and large businesses, from technical to food service, from cars to dress alterations, from vacation rentals to feedback portals. The people at JotForm listen to feedback and feature requests, I myself was able to have a widget updated after I found a bug that had previously gone unnoticed. You won't find a better combination of power, flexibility, compatibility, user-friendliness, and helpful support in such a refined package.

Pros

In short, everything. For starters, the ability to sign up for free and begin immediately creating forms that work within minutes is unmatched. I am impressed by the extensive amount of widgets that can be utilized for custom data entry, from QR code scanners to file uploaders to widgets that can perform custom calculations. The logic editor for controlling if and where questions, textboxes, widgets, etc. appear is very powerful and allows for virtually limitless form possibilities.

I've used these to in conjunction with QR scanners to load pre-populated forms that allow technicians at my workplace to upload photos of machine issues, describe repair procedures, and even add parts used for repairs. Seperately I've also worked on forms used to report inventory / ERP data discrepancies that can be mailed to specific recipient groups based on which part of the ERP system is in question.

I could ramble on about the endless customization with the design editor, the ability to do advanced back-end coding including the addition of dedicated HTML, PHP, and other code languages, the ability to integrate forms with everything from Google Drive to Airtable to PayPal, secondary integrations with Microsoft Flow, you name it. And the amazing thing to me is, the forms look stunning on desktops, tablets and mobile devices. And if you don't like how a particular widget looks, crack open the CSS on the back end and you can build pretty much anything.

Cons

The power and capabilities of the system can be a bit overwhelming to a new user. There isn't an easy tutorial to get you going right off the bat, so you're left searching at times for how best to accomplish a particular goal with your form. That said, the Q&A portion of the website is very helpful, and the ability to ask questions and get fast feedback more than offsets any initial disorientation.

The only other con is the weak integration with Microsoft products and web-based services. I'm not sure what the issue there is, but it has been a hiccup during my integrations and projects. There are work-arounds for this, but those are weak as well. That said, JotForm is always developing new plug-and-play integrations, which means this is something that could be seen in the future. And they listen to their users' feedback.

Response from Jotform

Hi Christopher,
Thanks for your wonderful review and for sharing your awesome experience. We understand that our platform can be overwhelming initially, but as soon as you get through it, you'll find everything easy to use. We also have a lot of helpful guides that can help in our User Guide section: jotform.com/help/. Regarding Microsoft apps, you can easily connect with Microsoft apps using Microsoft Power Automate, as Jotform is available there.
If you have any questions, let us know through our Contact Us page at jotform.com/contact/. We'll be happy to help.

Update:
Good News! Jotform has just released integration with Microsoft Teams. You can now send new submissions to Microsoft Teams automatically. Check out this link for more information: https://www.jotform.com/integrations/microsoft-teams.

Eoin
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very Good and Constantly Improving Online Form "System"

Reviewed on 27/07/2020

We are using Jotform for completing our onboarding "paperwork" with our new clients. The conditional...

We are using Jotform for completing our onboarding "paperwork" with our new clients. The conditional formatting option is very helpful in reducing unnecessary questions for different types of clients.

Pros

Jotform started out as a simple webform application and has grown tremendously since I started using it in 2015. The ability to easily create basic forms with templates is fantastic. The incredible number of form field options and widgets makes creating complex forms with great conditional formatting options. HIPAA compliance and form Encryption make collecting sensitive information very secure. Customer service is quick to respond and people trying to use JotForm to create forms for Phishing are identified and locked out until they prove they are legitimate (it happened to me when trying to create an online W-9 for our clients.

Cons

JotForm just released JotForm Reports which may solve my primary "complaint". While you can create awesome notification emails which shows the data collected, You are not able to specify in the notifications to exclude fields with no response. This was important for us and required we use a different vendor since we could not create a workaround.

Alternatives Considered

Gravity Forms

Response from Jotform

Thanks for your excellent review. We are glad that your complaint has been resolved. By default, empty fields are not shown on sent email notifications. There's a setting in the email notification where you can enable/disable this feature. Guide: https://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts
If you have any other questions, feel free to contact us in our Support System through this contact form https://www.jotform.com/contact/.
Best Regards!

Patty
Patty
Overall rating
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

JotForm is the best way to gather information from anyone, for anything.

Reviewed on 09/11/2017

JotForm makes our team much more efficient. We're able to streamline processes that would normally...

JotForm makes our team much more efficient. We're able to streamline processes that would normally take our team a lot of time to complete. For example, rather than posting a job application and combing through all the CV's that show up in our inbox, we're able to use JotForm to host the applications and easily view the submissions in one grid. We can also designate which team members should receive certain applications, so that everyone is notified in real time and there's no need to go through and forward messages. It's been so helpful to us, and I can't recommend it enough for automating processes.

Pros

I love how customizable JotForm is. You can get it to do anything you want, with as many custom conditions as you want. We use this for both external-facing forms like job applications, and internal forms like incident reports and expense reports. I love that you can not only receive an email for every completed form, but also easily download a PDF of each one or download a spreadsheet summary of all responses to date. Or better yet, you can have JotForm deposit all of that straight to Google Drive for you. The form features are very robust, and I'm constantly taking advantage of new ones. For example, we have a very long form that users can choose to save before they submit it. I've set it up so that they get an email reminding them to go back and complete the form later. I also use the e-signature feature, the "upload file" feature, and I'm constantly setting up show/hide features. As in, if someone answers "Yes" to question 5, hide questions 6-9. JotForm has added a cool new feature to make their email notifications dynamic, so that only questions that are answered are included in the auto response. It's wonderful!

Cons

I wish JotForm did a better job with compiling survey data. The feature to graph your results is buggy and looks strange. I was able to easily download my survey responses and create my own graphs in Excel, but I don't think JotForm would be my software of choice for another large survey (we've only done one so far). I also wish JotForm offered the option to have a default email formatting style. As it is now, I have to go in manually to each email template on each form and add our logo and other formatting.

Kavindu Githsara
Kavindu Githsara
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Powerful Online Form Automation System

Reviewed on 19/10/2022

As of Today, We are using JotForm over 4+ years continuously. We did not face any kind of system...

As of Today, We are using JotForm over 4+ years continuously. We did not face any kind of system issues or troubles so far. We use it daily to collect our customers data and responses via 25 Jot Forms. Currently we are using Google Sheet and Google Drive integration which is really helpful for us to archive our daily targets. Their massive Template collection, Integrations and Widgets were very supportive to our business everyday. Finally i should say, as a system admin, JotForm is a Very Powerful Form Builder that can archive anyone's business requirements with a grate value by using only few simple clicks.

Pros

First of all, The user interface is brilliant. Very easy to understand. Easy Drag and Drop form builder saves lots of time in our corporate life. JotForm design process is very straight forward and gives ability to customize out forms according to our requirements. It allows our team to collaborate simultaneously which is a grate feature that i did not see from other competitors before. Another Plus point is that JotForm has lots or integration options with 3rd party systems like Paypal, Stripe, Skrill & etc. They provide few different pricing plans with a very attractive Free Plan which includes 5 Free Forms. Of course JotForm has a reasonable price when compare to its competitors. It has a grate library with over 10,000 Templates. E Signature is a another grate feature to mention.

Cons

Sometimes, Its confusing to find the right template for us. But eventually we do. I would appreciate if they can improve their customer service center. sometime it is harder to get a help instantly form their side. Better if they can implement more Tutorials and Guides us to follow.

Alternatives Considered

Zoho Forms, Microsoft Forms, and SurveyMonkey

Response from Jotform

Hello Kavindu, Thank you so much for taking the time to share your experience using our platform. You can check this link, https://www.jotform.com/help/, to view our quick guide. Rest assured, we're always working to add new services and features to Jotform. If you have any questions or suggestions, please contact us via the support contact form at https://www.jotform.com/contact/. We'll be glad to assist.

Augustine
Augustine
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Jotform, a Professional Tool for Best Customer Experience

Reviewed on 15/02/2023

Pros

Jotform helps my organisation work like a professional body. With just a few staff, we are able to harmonise works from different department, each knowing what his or her tasks entails. It also gives us the ease of working from any where, and reporting work done, it also helps the HR department assess impute and efficiency of staff. Just don't know he angle to start from, but for best customer experience, use jotform.In essence, in builds the competence of staff, to enhance service delivery of customers

Cons

I cannot pinpoint any, but just for the sake of this review, I would say that the software does not support offline work as some of the features are online enabled.

Response from Jotform

Hello Augustine,
Thank you for taking the time to share your positive experience with Jotform! We're thrilled to hear that our platform has helped your organization. We appreciate your recommendation of Jotform for the best customer experience, and we're glad to have been a part of helping your organization achieve its goals. With regards to the offline feature, there are two ways to achieve that. For mobiles and tablets, you can use Jotform Mobile Forms app then use its offline feature. Here's a guide: https://www.jotform.com/help/589-how-can-i-use-jotform-mobile-forms-without-internet-access/. For desktop and laptop, you can export your form to fillable PDF form so you can fill it offline then only submit it when you are connected to the internet. Here's how to export your form into PDF: https://www.jotform.com/help/212-how-to-create-a-pdf-form/.
If you have any further feedback or questions, please don't hesitate to reach out to us through our support contact page at https://www.jotform.com/contact/. Thanks again for choosing Jotform!

Raidah
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Awesome tool for small business

Reviewed on 27/07/2023

I have been using this since 2019 at several different organisations and I keep recommending it. It...

I have been using this since 2019 at several different organisations and I keep recommending it. It is so simple to use and can be applied to various industries. I used it to digitalised customer journey for hotels, create super simple booking system to a free lance yoga teacher and now using it for invoicing purpose for another small business.

Pros

- Loved the fact that they had the initial free 5 forms (unlimited timeframe) This means I can take my time to set it up and test out in real life to see how it can help my processes. - Love the custom forms and nowadays, it has alot of integration and you can do alot more things- Love the PDF builder. Now I am using this heavily to generate invoice. First I create fields for the invoice input then it automatically populates into PDF format based on my customised settings. Saves so much time!

Cons

- Sometimes the submission loading is laggy. For example, I submit an answer via form then I change the answer in submission sheet (on backend) but it doesnt save this new update. - Also I have the emailing function turn on after each submission or edit. it is not immediate and can take up to 10 minutes

Response from Jotform

Hi Raidah, Thanks for sharing a detailed review of our platform. Your feedback is appreciated. You can try to login in another web browser and view your submission data. If the issue persists, you can contact us through our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help.

Coral
Overall rating
  • Industry: Financial Services Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Platform!

Reviewed on 19/06/2024

Pros

I am a huge Jotform fan! After much time spent on research and failed attempts at building a form with an approval flow, I stumbled upon Jotform. To my surprise, the platform was not only easy to build and user-friendly, but it was FREE. What I failed to build with other platforms - a request form with file uploads, conditional formats, and a simple approval form - I was able to build with Jotform, and in style! On top of that, their support team is phenomenal. I don't think I've waited for more than 30 minutes for assistance. I can easily say that Jotform has made my work life easier, our request process more seamless, and has freed up my time to focus on other tasks.

Pros:
-User Friendly
-Easy To Build
-No Coding Required
-Seamless Process
-Customizable Service
-Great Customer Service

Cons

Can't think of a single con for the Jotform platform.

Response from Jotform

Hi Coral,
Thanks for your positive review. We're thrilled to hear that our platform has been a game-changer for you, making your work life easier and your request process more seamless. It's great to know that our platform met all your needs and that our Support Team was able to help you promptly.
If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

UPDATE:

We’re excited to share some great news! Our product, Jotform Approvals, has evolved to Jotform Workflows, packed with powerful new features. You can now request payments directly using the new Payment element, integrate with third party tools, add conditional integrations, create and assign tasks, and more. Check out this link to find out more: https://www.jotform.com/products/workflows/.
These updates make automating your processes even easier and more efficient. We can’t wait for you to try it out!

Devyash
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Superb Contact Forms or Lead Capture Form

Reviewed on 29/03/2019

SUPERB Form. We Capture more than 1 lakh + customer database throughout the Jotform and Build a...

SUPERB Form. We Capture more than 1 lakh + customer database throughout the Jotform and Build a Million Dollar Company from Scratch. JOTFORM is really helpful in our Entrepreneurship Journey.

Pros

We are using Jotform from the Starting when we start our Legal Tech Company in India around 2015. This is the FIRST Software for the Company where we invest apart from domain & hosting. We have to capture the leads from our sites and have to send the automation emails. The Biggest Pros, its all about automation. with the jotform you can simply send the automation emails even schedule emails. so you can say you are running drip campaign on jotform without spending on any other software.

Cons

The Cons is Only the Number of Submission. We have Silver Plan from Starting which have only 10k Submission per Month so sometime we reached the limit just before 1 day end of the month. so just only for 1 day a company can't upgrade the plan. Jotform have to introduce the increase the submission as Add On Plans.

Some Apps like Daily Digest etc. are not working on their platform

Response from Jotform

Hi Devyash,
Thanks for your positive review. We're happy to hear that our platform has been a key part of your journey since 2015. It's great to know that our platform's automation features have been instrumental in managing your lead capture and email campaigns effectively. We appreciate your support.
Regarding the submissions limit, when you hit the Silver plan, you can always upgrade to the Gold plan at any time to increase your limits. You can also downgrade your plan anytime when you need to.
About the Daily Digest app, allow me to inform you that we have improved this app and have integrated it as a core feature in our platform. You can check out the guide here: https://www.jotform.com/help/how-to-set-up-digest-emails/.
If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.