Helpdesk & Project Management Software - in one application

Overall rating

4 /5
Value for Money
Ease of Use
Customer Support Software

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2 Reviews

Bobby K.
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  • Industry: Government Administration
  • Company size: 51-200 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Reviewed on 08/05/2017

Rakesh S.
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  • Review Source

Overall rating

Good solution to combine voice of the customer with product management

Reviewed on 04/05/2011

It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at


For a first-time user of the product, I thought support was excellent