BigTime Reviews
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650 Reviews
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
BigTime is better than our Excel timesheet
Reviewed on 13/02/2023
Introducing BigTime completely revolutionized how we run our company. Our chat support session with...
Introducing BigTime completely revolutionized how we run our company. Our chat support session with [sensitive content hidden] this evening was quite productive. When our company's time tracking and billing systems were combined, it was a huge help.
Pros
The orientation procedure went really smoothly. We were given excellent assistance; even when we had queries in the period between sessions, the personnel responded quickly. The program is straightforward, and the mobile application is fantastic for our field staff.
Cons
Even though making adjustments to our invoicing system can be challenging at times, we've always received helpful responses from the staff that have allowed us to go forward with our plans.
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Easy entry of time and expenses using Bigtime
Reviewed on 29/11/2022
Companies who bill their customers by the hour and have different hourly rates for different types...
Companies who bill their customers by the hour and have different hourly rates for different types of work can benefit greatly from using BigTime. Time and expenses can be entered by employees and reviewed by managers before being sent to the client for billing. It's convenient that you may log your time and expenses from any device, be it a desktop computer, laptop, or mobile phone.
Pros
BigTime is the program we use for tracking time, managing expenses, and sending out invoices. Using QuickBooks as our primary accounting software has its advantages, and one of those is that BigTime can sync up with QuickBooks during the day to make sure that the two are always up to date.
Cons
The approval screen does not currently allow for invoices to be filtered by Team Lead, so all Team Leads have access to all invoices rather than just their own. It's not easy to modify your own report, therefore we typically have to contact support for assistance.
- Industry: Financial Services Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Core features have degraded - Buggy updates
Reviewed on 29/06/2022
Pros
This product is easy to track time with. When features work, the dashboards and reports are helpful for analysis.
Cons
It is difficult to use reporting because it breaks frequently. This seems to have occurred more often over the last several months than earlier in our time using the product. Customer support acknowledges bugs, but development is slow to correct key features, such as the loss of the ability to export simple reports to Excel. The product seems to over promise and underdeliver a lot of the time. We recently upgraded one of the modules based on meetings with the sales team. Shortly after purchasing, key dashboards suddenly stopped working. Communication could be improved. Customer service has acknowledged being aware of a bug before we reported it, but never let us know. I would value communication regarding the health of the product to help with our planning, rather than the frequent marketing notices.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A fantastic tool for managing projects
Reviewed on 05/06/2022
The best approach to keep track of many projects' time and expenditures. Invoicing is also a breeze...
The best approach to keep track of many projects' time and expenditures. Invoicing is also a breeze because to the platform's user-friendly interface. I can view all of my projects and team members in this platform, and we can all manage everything together. The Bigtime team's assistance is also a big plus in my book.
Pros
It's a piece of software that performs exactly what it's supposed to and does it well. The process of implementation was quite fair, and the accompanying customer service was excellent. Time tracking and the ability to divide it into other sections if necessary. For numerous projects, I've taken use of the platform's ability to develop custom reports, which have been useful.
Cons
BigTime doesn't always communicate to itself, so you have to dig a little further to find the answer you're looking for. In addition, I've used BigTime's "help" option and spoken with a live person who was able to diagnose my difficulties immediately away.
- Industry: Maritime
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
BigTime review
Reviewed on 15/02/2024
BigTime is a very useful program.
I suggest it without a second thought.
You can control everything...
BigTime is a very useful program.
I suggest it without a second thought.
You can control everything with very big ease and the very imortant is that you know at any time you have next to you the support team to answer all your queries and solve all your problems.
Is my pleasure to use BigTime.
Pros
BigTime program can do it all, you can use it for project management modules, time tracking, expenses, resource allocation and finances.
Very friendly for use program.
Can have integration with WIP tracking and other programs.
The 24/7 chat support is very helpful and gently and they can answer to all of our queries.
Cons
The mobile app is very limited and it stucks very often.
Except this I cannot say that I find something else negative by using BigTime.
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Small Business Review of BigTime
Reviewed on 23/05/2023
Overall, BigTime is effective and does what we need it to do. We are happy with it. Customer...
Overall, BigTime is effective and does what we need it to do. We are happy with it. Customer Support is also really good. They are helpful, patient, and thorough.
Pros
BigTime has all the features we need to track time and expenses and automate billing. Forecasting and utilization tools are also great features which allow us to better manage staffer availability so clients are covered and staffer's aren't over worked. Reporting and analytics are very good, though there are some reporting features that could be improved
Cons
There are some idiosyncrasies that can get tiresome; date ranges disappear constantly when drafting invoices; there are features that have an adverse effect on rate population if not used properly, some internal functions clash if entered (or not entered) in multiple places, online tutorials could be better, live chat can take a very long time - i have noticed that upgrading to Premier has helped - the wait is now no more than a few minutes.
- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
BigTime is great for consultants working in a remote office environment.
Reviewed on 10/05/2023
I haven't worked with other programs, but overall my experience with BigTime has been very good.
I haven't worked with other programs, but overall my experience with BigTime has been very good.
Pros
BigTime time and expense entry for specific job/tasks is easy for users. Invoice creation using the time and expenses entered is seamless, yet flexible. Once invoices have been emailed to my clients I can easily track my client's activity to ensure that the invoice has been viewed. If my email transmission has failed I get a notification.There are plenty of webinars available to use for self-guided learning. Also, there are live webinars for new users to gain knowledge about BigTime. Reading the blog posts is helpful too.BigTime support has been very helpful if I reach out with any issues. I recently worked with [sensitive content hidden] for over an hour to solve an issue. He was very patient and was determined to solve my problem during our call.
Cons
There are a few hiccups with taxation for Canadian users. BigTime has been working on improving these features.I would like to see more options for invoice PDF templates so that the invoices are better looking.I really struggle with customizing BigTime reports when any of the standard reports don't meet my needs.There are a few issues with syncing to QBO, but BigTime support staff have been helpful in trying to resolve these issues.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Streamlining Professional Services Operations
Reviewed on 31/10/2023
I'm in QA engineering normally, but I've recently taken part in some internal billing related...
I'm in QA engineering normally, but I've recently taken part in some internal billing related projects where we've consulted out to other firms. Using this software has really streamlined things for me in a way where project management isn't so daunting anymore. I highly recommend the software and would use it again.
Pros
This software really is great for project teams that are working in more of a professional services type setting. It really seems to do it all, whether it's time tracking, project management modules, expenses, financials, resource allocation, etc. For me, the resource allocation portion was actually the most impressive (and important) aspect for me, as it allowed me to continue onward with my normal engineering duties while providing professional services support via this software.
Cons
Project management and billing software is not my forte normally, so it took a little bit of time to figure things out, but I eventually really enjoyed using it, so I have nothing I've disliked necessarily.
- Industry: Financial Services Software
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
BigTime Review by M.T.
Reviewed on 13/05/2023
Overall, my experience with BigTime was positive. The platform's robust project management features...
Overall, my experience with BigTime was positive. The platform's robust project management features provided me with the tools I needed to effectively plan and execute my projects. It helped me stay organized, track progress, and manage resources efficiently. While there was a learning curve associated with some advanced features, once I became familiar with the platform, it significantly improved my project management workflows. The availability of support resources and responsive customer service further enhanced my overall experience with BigTime. I would recommend it to others seeking a comprehensive project management solution.
Pros
One of the things I liked most about BigTime was its comprehensive project management features. It offered a wide range of tools and functionalities that allowed me to effectively plan, track, and manage my projects. The ability to set up project timelines, allocate resources, track time and expenses, and generate detailed reports all in one platform was incredibly convenient and efficient. It helped streamline my project workflows and improve overall productivity.
Cons
While I found BigTime to be a powerful project management solution, one thing I liked least was the learning curve associated with its advanced features. Some of the more complex functionalities required a bit of time and effort to fully grasp and utilize effectively. Although the platform provided helpful documentation and support resources, I felt that a more intuitive and user-friendly interface could have made the initial learning process smoother.
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
First three months with BigTime
Reviewed on 06/07/2023
There was a reasonable amount of well-organized training before our launch. Most of the glitches...
There was a reasonable amount of well-organized training before our launch. Most of the glitches since then (relatively minor and related to client billing) have been resolved by technical support and more training.Over time, this program should meet our needs very well.
Pros
Robust features and 10 years of experience. Support staff seems eager to help.I was impressed by Tyler's technical expertise and patience in solving all of my issues.
Cons
There's a learning curve for billing clients in the complicated ways that architects do. Each month it has gotten easier. Had a few problems with using their proprietary email program for sending invoices out. Knowledge base could be easier to navigate/search.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best thing my company ever did
Reviewed on 16/09/2021
Now that we have made the switch to BigTime, we have begun to realize how much time was wasted...
Now that we have made the switch to BigTime, we have begun to realize how much time was wasted using spreadsheets, outdated time tracking software, a different project management tool for each project. We are saving time and endless headaches.
Pros
Prior to BigTime, my organization used a hodgepodge of systems to track time, track expenses, and invoice. Having all three of those in one spot has saved us 40+ man-hours a month. The customer service is also fantastic. Our implementation specialist, [SENSITIVE CONTENT ] is very easy to work with and really knows his stuff.
Cons
Coming from a mess of different tools and consolidating into one simple, easy to use tool, it is really hard for me to say what can be improved at this point.
Alternatives Considered
NetSuiteReasons for Switching to BigTime
The cost was a large driving factor, but simplicity was really the reason.- Industry: Computer Hardware
- Company size: Self Employed
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
A must have for any professional services company
Reviewed on 10/07/2023
I really like the reporting it's outstanding. I can quickly and easily analyze my data, allowing me...
I really like the reporting it's outstanding. I can quickly and easily analyze my data, allowing me to identify areas for improvement and make informed decisions to drive growth in my business. The ability to customize the reports to my specific needs is another standout feature that I really appreciated.
Pros
What I liked the most is the ability to track detailed time spent on each project. This has greatly helped me to have precise control over my activities and to maximize my productivity.
Cons
So far, I haven't found much to complain about. However, one of the aspects that I think can be improved is the integration with other tools and software that I use in my business.
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
project budgeting and time tracking dashboard feature is very good
Reviewed on 06/04/2023
very good 9/5 out of 10. Great customer support that is United States based.
very good 9/5 out of 10. Great customer support that is United States based.
Pros
BigTime has a great dashboard that enables me to see multiple jobs at once and see how our hours are tracking with our budgets. And it has a good hours / time tracking input format that is fairly simple and quick. It benefits our architecture office. [sensitive content hidden] helped us figure out some bulk commands that were a great time saver. Excellent and responsive customer support.
Cons
there are a few kinks integrating with quickbooks, but they are minor in the overall scheme of things
- Industry: Accounting Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Zendesk is wonderful/excellent service
Reviewed on 10/04/2023
Wonderful/Excellent service
Wonderful/Excellent service
Pros
Tract Time/Billing/invoicing. It is wonderful to be able to invoice so easy and worry free.
Cons
when the sync button will not work with QB.
- Industry: Broadcast Media
- Company size: 2–10 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Tracking ang billing
Reviewed on 13/06/2024
Pros
It helps me how to manage my expenses and some of my financial concerns
Cons
Sometimes the consulting does not meet my expectation.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
New User of Big Time
Reviewed on 29/03/2023
Using Big Time will certainly save time in processing monthly invoices. I was also very happy with...
Using Big Time will certainly save time in processing monthly invoices. I was also very happy with the "chat" assistance. So friendly , attentive and able to resolve concerns quickly
Pros
New user of Big Time and immediately found the ease of working through the portal. User friendly - easy to use and navigate
Cons
No major concern so far - as a new user I dont expect to have any issue
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
BigTime is a time recording and billing application for professional services companies that...
Reviewed on 27/02/2023
BigTime is a robust and adaptable time tracking and invoicing system that provides a variety of...
BigTime is a robust and adaptable time tracking and invoicing system that provides a variety of features and capabilities to assist companies in more effectively managing their time and expenditures.
Pros
BigTime is a time recording and billing application for professional services companies that is hosted in the cloud.
Cons
However, the BigTime payment scheme may be a detriment. Although it offers a variety of pricing options to suit various needs and finances, some users have complained that the price can mount up rapidly, particularly for bigger teams or organisations with more intricate billing needs.
- Industry: Internet
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Review of Bigtime
Reviewed on 17/06/2023
Pros
I like that you can actually track and analyse your current project that you are working on .
Cons
I don't feel more cons about it but they can add more analysis feature by depth .
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Best Invoicing Software
Reviewed on 30/11/2022
Pros
Invoicing and Billing is our top priority feature as its was really important for our company as we wanted billing to be fast & easy. So we can share it with our customers very fast and efficiently.
Cons
Nothing as such, If it an have more customisable templates .
- Industry: Accounting Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Experience was rough in the beginning. It would be VALUABLE for onboarding to be completed by...
Reviewed on 06/11/2017
full integration with our financial software - invaluable... there are many great software...
full integration with our financial software - invaluable... there are many great software solutions out there that do what they do fantastically, however they lack full detailed integration with financial software... not Big Time! BigTime allows you to manage workflow and not miss deadlines. You can quickly reassign work, monitor deadlines, track phone calls/messages, assign tasks, view work in progress, allocate work, and also track all financial functions related to this work inside your financial software. No more having to track accounts receivable and client payments in two systems. After spending 8 months with 2 people trying and testing multiple practice management solutions, Big Time was the best and satisfied all of the "critical" requirements.
Pros
The ability to communicate in detail with QBD and QBO. FYI to all who job cost... You CANNOT job cost in QBO. It is not a limitation of BigTime, it is a limitation of QBO. Which is what i mean by my partial experience answer above... (allow more text there).. if onboarding is completed with a premeeting checklist about the firms existing workflow and time management and by someone intimately familiar with the industry that is using BigTime the cons below could be addressed upfront. The team at BigTime were difficult to get a hold of but once they were aware they worked like crazy to get us setup and working in the time frame we had. We moved our QBO file back to QBD (we had to do the testing on our own because the team at BT didn't know why job costing wasn't working in QBO) Once we moved back to QBD the job costing, invoicing, payroll work like a charm inside QBD. Hands down, it is the best integration with QBD of any practice management software out there... We had 2 people who spent 8 months testing many software solutions... most were lacking at least 1 "critical" requirement... Big Time was not. As we become aware and work through things like "terminology" we are becoming more and more confident in the workflow and keeping track of what is due when and who has what and what state the work is in. This is key as we go into tax season but also something we cannot live without on a day to day basis as 95% of our work is recurring on various time schedules. Thank yo
Cons
The wide range of terminology used in the software is confusing and causes errors to be made during implementation. Examples: Start Date and End Date... without these terms being defined you would think that start date is the day the work should begin and that End Date is the DUE DATE. Not so within Big Time. For recurring tasks, Start Date means Due Date in Big Time language. Another example: Completed vs Archived. Completed in most software solutions means that the job is finished or done; and archived means done and sent to storage with no recurrence nor future work is expected. In Big Time the term Archive means Completed or Finished or Done and removes the task from the workflow list and generates the next task in the reccurence. In BigTime the term Completed means something different... still unsure what it means because even when you update a task/project status to "completed" the task remains on the workflow list.
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Bigtime review. Good project
Reviewed on 08/02/2023
Fantastic
Fantastic
Pros
Best software that facilitates payment processing and its easy to use and user friendly.
Cons
I think this software is cheap. But it is not bad
- Industry: Computer Software
- Company size: 5,001–10,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Best One Stop Software for all kinds of Management of Projects.
Reviewed on 05/03/2022
The overall experience is superb and it helps businesses to track the project with its progress...
The overall experience is superb and it helps businesses to track the project with its progress report and budget management tool is one of the best.
Pros
The best thing is that it is a centralized software with many features which covers almost everything needed in project.
Cons
Its User Interface is not user-friendly but It provides many functionalities which can help to manage the projects very easily.
- Industry: Outsourcing/Offshoring
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
BigTime saves the time in timekeeping!
Reviewed on 30/08/2018
If you want to have the confidence in the accuracy of how many hours you bill your client for a...
If you want to have the confidence in the accuracy of how many hours you bill your client for a certain project or if you want your employees to save time in creating their timesheet, choose BigTime!
Pros
BigTime saved us from doing biologs, logging out and also the need of us to keep track by ourselves the time we spent for a single project. It is an online application where you can input how many hours did you consume just to create or to lead a single project versus the other projects that you are doing.
BigTime saved me more time in logging in and logging out, and also keeping track with how many hours of work I did for the day.
Cons
What I don't like about BigTime is that sometimes when you submit your timesheet, it creates duplicates times. So instead of just sending 40 hours of work in a week sometimes it gets doubled or tripled.
Response from BigTime Software
Eman,
Thanks so much for posting a review for us here - we really appreciate everything you have to say and your taking the time to post a review. :) We are very pleased that our software is saving you time and freeing you up to do your job and run your business - that's precisely what we created BigTime to do!
Regarding your duplication of time, please do not hesitate to reach out to our Support team ([email protected]) if this persists, as this is definitely not the norm for BigTime functionality. We'd be happy to help out and get this corrected. :)
Feel free to reach out to us on the Customer Success Team as well.
Thanks again,
The BigTime Customer Success Team
- Industry: Civil Engineering
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
It keeps getting better!
Reviewed on 21/09/2021
I appreciate the live chat feature - support readily available.
I appreciate the live chat feature - support readily available.
Pros
The ease of the timesheets is huge! Staff don't find it cumbersome. Then we use the timesheet detail report to show work done for the week on projects. This helps the President see where time is spent and then he advises what projects are ready for billing. The invoicing process is smooth as BT already has time spent allocated for the job and we in put and subcontractors and expenses. So all the information is in one place. The invoice can be approved right in BT and then sent to the client. Payments are logged right into BT and the BEST thing is that client/project information, invoices AND payments are ALL synced into Quickbooks. That was the selling feature for us.
Cons
We have just added BigTime Wallet - a feature allowing clients to pay invoices with a credit card or ACH just by using a link. We are just beginning to use it. Today we had some help from [SENSITIVE CONTENT] in figuring it out. I do wish the sales department had gotten us set up with technical support from the get-go. But we are making quick progress, again thanks to [SENSITIVE CONTENT].
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Really Great Software for my day to day!
Reviewed on 11/05/2022
Pros
As a startup architectural business, keeping track of billable time on jobs is of utmost importance. I just finished the implementation phase and I am extremely pleased with BigTime and the implementation staff. When making my decision to go with BigTime, I researched various companies. I found BigTime’s fee structure to be welcoming of startup businesses. Once we began the process of implementation, I realized that BigTIme is very robust and that I currently only need a small portion of what the software can do. My contact at BigTime was easy to work with and he let me lead the process and drill down to only what I need and exactly what I need. During one video call my contact invited a BigTime programmer to listen to what I was trying to accomplish. That step made all the difference and I am extremely grateful for the custom reports that were set up for me. It’s a good feeling to know that the fee structure and software capabilities of BigTime are all in place for me to grow my business. Thank you [SENSITIVE CONTENT] and BigTime!
Cons
Nothing to note yet. There might be something once I get farther in.