Process Street Reviews

Process Street

4.7 (617)
World's first Process Management Platform powered by AI.

Overall rating

4.7 /5
(617)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support Software
4.8/5

96%
recommended this app
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617 Reviews

Rajul
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Versatile tool for process building, getting organised, delegating projects and even writing

Reviewed on 17/10/2017

Pros

For anyone who needs to make sense of complexity, this is an invaluable tool, largely because unlike many web tools it's not bloated! The simple, minimalistic interface is ideally designed for clear thinking and has helped me structure not just my existing processes but also develop new ideas.
Lately I've even started to use it to write complex blog posts because it is far more user-friendly and versatile than MS Word or Wordpress, allowing you to import different media types with a click.
There is something relaxing as well as productive about the way this tool is designed.
You can export processes to delegate a complex series of tasks to someone via email and make it look easy.
It is well-priced for what it offers - a tool that can have a real impact on the way you run and grow your business. Support so far has been excellent.

Cons

Occasionally crashed in the past when auto-saving - but they seem to have ironed out this and other small glitches.
Inability to add certain formats is annoying at times e.g. tables
I hope they resist the temptation to add too many new features that would make it bloated like everything else. So far it has been kept refreshingly clean and functional - long may this continue!

David
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

One of if not the best software we use in our company

Reviewed on 17/07/2020

Support team is extreemely responsive, they have an amazing library of information and trials that...

Support team is extreemely responsive, they have an amazing library of information and trials that are actually helpful. https://www.process.st/help/docs/

Pros

It is very clear and easy to use as well as to build processes. The versatility of the tools seems limitless. Integration with other software is great. I specifically like what you can do with teh Run Links.

Cons

I would love it if there was field validation for things such as phone numbers zip codes etc. It does exist for emails so they are on the right track.

Tami
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Great product for the right company, but not the right fit for us.

Reviewed on 03/02/2017

I love the unique way you are able to create internal/external guides using Process St's checklist...

I love the unique way you are able to create internal/external guides using Process St's checklist functionality. It allowed me to break content-rich guides down into super easy to follow (and read), check lists.

The support team are fantastic, I especially loved liaising with Peyton, who took the time out of his night, after hours (I'm based in Aus) to chat to me about my unique use-case and how Process St might be able to help me keep track of my clients, who are all at different stages with us.

Ultimately, there are some key functions I need in order to be able to efficiently keep track of our clients;

>Sorting the home dashboard
> Free read-only access for my team
> And, most importantly, the ability to edit specific check lists without the system editing the template itself.

I'll definitely reconsider Process St in the future if the above functionality is introduced!

Tip: If you run regular IDENTICAL checklists/training programs - definitely give Process St a shot, it will suit you perfectly!

Pros

The ability to create internal and external training guides/procedure docs.

Cons

The inability to use a template as a starting point, while being able to edit unique check lists for each client as needed (any changes made, edit the template itself).

Emily
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Remote Work with Ease

Reviewed on 13/09/2023

Overall we have implemented it over multiple departments to work together seamlessly and it's...

Overall we have implemented it over multiple departments to work together seamlessly and it's working amazing.

Pros

My team is spread out over different departments and cities and this has helped us stay on task and on the same page with way less useless communication

Cons

There is a HUGE leap between the free account and the paid account but you cannot sample the paid features on your free trial account so makes it hard to determine if it's going to work for the team.

Alternatives Considered

Asana

Reasons for Switching to Process Street

Admin capability
Adam
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The Business Process Control Software you've been looking for.

Reviewed on 19/11/2020

Make no mistake, this program will not automate your entire process and do it for you, but it takes...

Make no mistake, this program will not automate your entire process and do it for you, but it takes a lot of the thought and decision energy out of it. Great for processes that still need human thought coupled with the ability for management to set controls and parameters.

Pros

You are able to write the book for exactly how you'd like your staff to complete things and hold them accountable. The conditional logic allows for just about anything to be built within. Eliminates having to pass paper and send an email for handoffs.

Cons

There are really no cons to the program. This seems to be a younger software and they are very forward about making improvements and listening to customer feedback. I'm excited to see the capabilities grow.

Alternatives Considered

Zoho CRM, Pipedrive, and Jetpack Workflow

Reasons for Switching to Process Street

The ability to mold the software around YOUR business processes. When we were vetting other softwares, we were finding that that we would have had to modified our processes to fit with the layout and flow of the program (Pipe Drive for example).
Kyle
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Our Experience

Reviewed on 13/03/2021

Pros

Hi Process Street,

I just wanted to let you know that [SENSITIVE CONTENT HIDDEN] went above and beyond for our Process Street project. She exceeded all expectations in thoughtfully working through and creating a checklist that I am thrilled to be implementing with my team as of this week. Our process is filled with complex, dynamic scenarios and logic that we struggle to keep on top of, and I am completely confident that because of [SENSITIVE CONTENT HIDDEN] hard work we are going to be miles ahead of our competition for years to come. She was professional, took the challenge seriously, and because of her you now have a loyal customer with an exciting growing business.

Thank you!!

Cons

I haven't run into anything that has disappointed me thus yet. They've accomplished every ask.

Alternatives Considered

Kissflow and monday.com

Reasons for Switching to Process Street

They could accomplish the dynamic due dates that we needed.
Elaine
Overall rating
  • Industry: Insurance Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Love automated checklists and have staff (and yourself) ? You’ll love this!

Reviewed on 14/08/2020

Overall experience has been fantastic! Customer service is great and I have really enjoyed the...

Overall experience has been fantastic! Customer service is great and I have really enjoyed the software!

Pros

I love checklists, and if you do as well, than you’ll love a Process St.

Cons

I wish there was a way to move the tiles of the checklists around on the Home screen as well as be able to color code the tiles.

Alternatives Considered

Airtable

Reasons for Choosing Process Street

I need checklists with certain controls that is easy to use.

Switched From

Asana
Michael
Overall rating
  • Industry: Financial Services Software
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

This is the most powerful software I have ever used.

Reviewed on 09/08/2021

Exceptional and outstanding product with incredible technical support.

Exceptional and outstanding product with incredible technical support.

Pros

Powerful. Easy to use. Integrates with all other Apps.

Cons

None. There isn't any downside. Nothing.

Alternatives Considered

Jira

Reasons for Choosing Process Street

More functionality. Easy to use. Integrates with thousands of other Apps.

Switched From

Microsoft SharePoint and Jira

Reasons for Switching to Process Street

More functionality. Easy to use. Integrates with thousands of other Apps.
Matt
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great Software

Reviewed on 15/12/2021

We used it for onboarding (both client and employee) and the checklists were an ideal way to manage...

We used it for onboarding (both client and employee) and the checklists were an ideal way to manage both processes. Streamlined everything, made things clear, and was easy to use.

Pros

The ease of use and customization features. Almost overwhelming.

Cons

How difficult it was to get employees to engage with it.

Alternatives Considered

Notion

Reasons for Switching to Process Street

It had the easiest and most comprehensive workflow settings.
Erik
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Love it, but a few suggestions

Reviewed on 14/10/2020

Pros

Really easy to use, and keeps project timelines/tasks on the same page with my customers

Cons

I wish there was a way to organize my checklist in a global view instead of just seeing a list. I'd love to put projects in stages that reflect where someone is in the timeline, and see all checklists at once in these categories

Jon
Overall rating
  • Industry: Management Consulting
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Process Street: Streamline Workflows and Enhance Efficiency

Reviewed on 27/05/2023

Pros

Process Street provides a powerful and intuitive platform for streamlining workflows and improving productivity. The software's visual checklist approach allows teams to create and manage standardized processes, ensuring consistency and accuracy. With its user-friendly interface and extensive template library, Process Street simplifies the creation and documentation of workflows, making it easy for both technical and non-technical users to collaborate effectively. The platform's automation features, such as conditional logic and task assignments, enhance efficiency and reduce manual effort.

Cons

One potential drawback of Process Street is the learning curve associated with mastering the platform's advanced features. While the basic functionality is straightforward, unlocking the full potential of the platform may require some time and training, especially for users new to process management software. Additionally, the lack of native integrations with certain popular tools may require additional steps or workarounds to connect Process Street with existing workflows, which can be a minor inconvenience.

Troy
Overall rating
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Most Valuable Tool in the Business

Reviewed on 20/11/2016

We are a digital publishing company with a remote team of 10 scattered across the globe. In order...

We are a digital publishing company with a remote team of 10 scattered across the globe. In order to maintain consistency (or at least try) across our platform it is imperative that we have processes in place so that all team members can work together.

The deep integration between Process Street and Zapier has made it the most valuable tool in our business.

We try and keep our team within the Process Street interface is much as possible to follow checklists and add data to forms. Then we use Zapier to manipulate that data and push it around to the other third-party apps that drive our business.

We have just scratched the surface in terms of what is possible and as the team at Process Street continue to roll out more features (like task-based assignment) this tool will just become more and more valuable.

And their customer support is truly outstanding.

Our business would be screwed without Process Street.

Pros

The ability to trigger Zaps based on the completion of individual tasks or entire checklists and the form fields functionality they have built allow us to maintain consistent data entry across our remote team and multiple third-party tools.

Cons

At this stage I cannot assign individual tasks within a process to various team members, however I am of the understanding that they are working on this.

David
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Process Management Software

Reviewed on 20/10/2021

One of the top 3 software companies I've used. Their focus on engaging their customers is...

One of the top 3 software companies I've used. Their focus on engaging their customers is impressive and makes me feel like I'm important to them.

Pros

I love the how easy it is to use on every level. A beginner can understand the basic ideas and being to use a task list within minutes. The next level of creating templates is a bit more complex, but intuitive. Advanced features such as integration with Zapier, automation, permissions, etc. take more work, but easy to self-learn. Again, intuitive.

The thing I like the most about Process St is how responsive they are to feature and support requests. They take the time to understand every suggestion.

Cons

As we are a manufacturing environment, many workers don't have access to workstations/mobile platforms. Checklists are not formatted for printing efficiently.

Tyler
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Take a stroll down Process Street - you won't regret it!

Reviewed on 29/08/2023

It's been great! Again, it's a software we use for some unconventional things that help us to...

It's been great! Again, it's a software we use for some unconventional things that help us to create an ideal customer journey where tasks internally are visible to the customer externally to follow along.

Pros

Aside from the amazing customer service, I like the ease of use and being able to jump right in and build something. It's easy enough to know where to find something and how to make changes. I'm not afraid of complex software, but Process Street helps me to work smarter not harder.

Cons

Would like to more easily assign tasks to one person per workflow (that's been run) vs having to set up a new workflow to run or assign task by task. Would be neat to be able to select the tasks and assign in bulk within a workflow. Would also like to be able to customize a workflow once it's run vs having to do it all in the 'template'.

Howard
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great Product for Organizing Your Business

Reviewed on 06/07/2020

Great! It has made us a better company; more reliable and organized with better customer service.

Great! It has made us a better company; more reliable and organized with better customer service.

Pros

Role assignments, email templates, documenting business processes

Cons

Difficult to keep track of all the checklists and tasks. Overwhelming number of emails from Process Street re: checklists and tasks (I'm sure this can be controlled, but I haven't spent the time to figure it out)

Alternatives Considered

Podio

Reasons for Switching to Process Street

Easier to implement
Rhys
Overall rating
  • Industry: Investment Banking
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Rhys Hewitt Process Street Review

Reviewed on 07/03/2023

My overall experience with Process Street is that it has helped me so much throughout my job and...

My overall experience with Process Street is that it has helped me so much throughout my job and helping to develop my skills in so many different areas of the company due to the implementation of Process Street in all areas of the company. It has also made it so I am a lot more useful for the company due to me being one of the ones who learns all about Process Street to help others, and with joining the company at the same time it was being introduced and so I have learnt a lot about it due to being one of the testers for it in the company.

Pros

I love how easy Process Street was to pick up and learn. Especially how easy conditional logic was made so that even those who aren't very tech literate can learn the basics of and now with the addition of and/or statements it opens up a whole load more possibilities. Process Street has given me a much bigger and more prominent role within the business that I have only been in for a few months, everyone in the company who has used Process Street has said that it has saved them so much time. Also due to it always changing and evolving we will never stop figuring out different ways to build it into our company.

Cons

Being able to schedule Monthly schedules for week days only is a bit of an issue along with numbers starting with 0 don't work with validations on the number questions.

Nanci
Overall rating
  • Industry: Research
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Process St - Honest Review

Reviewed on 29/08/2023

Overall, my experience using Process St has been quite positive. I would not be able to do my job...

Overall, my experience using Process St has been quite positive. I would not be able to do my job efficiently without it at this point. I use it daily, for everything from setting reminders, to managing regular daily, weekly and monthly tasks. I manage my deadlines and projects using Process St and also collaborate with other team members on projects as well.

Pros

The ability to manage my daily tasks and see everything I need to get done in one place, with the ability to prioritize items.

Cons

Setting up workflows can be challenging if you are not a tech-savvy person, especially using the conditional logic.

Jhoy
Overall rating
  • Industry: Accounting Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Process st you rock!

Reviewed on 30/08/2023

Everything's made easier with Process st., and we're loving it.

Everything's made easier with Process st., and we're loving it.

Pros

Every tasks were smoothly done by each team. And it made everything easier like delegating a task even though we don't have any training department we could still hire more staffs without worrying the training.

Cons

At first, when the conditional logic was updated, I was like, I don't like the update but then as we update our checklists I find it more appropriate. I mean you can hide it on the main checklist then just show it to the specific checklist you want.

Paul
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Simple to Use and Effective

Reviewed on 24/06/2020

Good. No complaints really.

Good. No complaints really.

Pros

Sometimes, keeping things ultra simple makes for the most effective processes. This is what we wanted and could easily describe our processes in Process Street in a way that any user without any special training could pick up quickly. Everyone understands checklists.

Cons

The UI for setting up processes and editing steps can be a bit quirky/unintuitive - but once you figure it out once - you can get past it. Last time I checked, there is no mobile app - though it does have a mobile friendly website (at time of writing this review). As a manager, I would like to receive alerts when processes are getting blocked stuck in a stage for too long.

Marianne
Overall rating
  • Industry: Investment Management Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best system ever!

Reviewed on 20/10/2021

Amazing team and support

Amazing team and support

Pros

The team was amazing - they helped us with creating templates that made it so that our team could plug and play the workflows.

Cons

Learning the integrations takes time - it required some training

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

An Excellent Process Definition and Automation Service

Reviewed on 14/07/2020

Process street is a good software for defining and automating processes.
its ease of use is in its...

Process street is a good software for defining and automating processes.
its ease of use is in its ability to allow you create a simple to follow processes referencing different online media - such as video, pictures to guide process actors
Each process defined is a "template" and each run of the process by a user is a "checklist" allowing tracking of activities performed by each user or employee.
I also love team collaboration feature of the cloud service as well.
It also contains tens or hundreds of vendor defined templates for your use in creating your own processes
I love Process Street's periodic write-ups on process-related, productivity, etc topics.
The product and the team are awesome!

Pros

Process street , template and checklist features

Cons

I have not seen a noticeable weakness in the service

Jody
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

This service has changed the way our small office works...for the better

Reviewed on 22/01/2018

Pros

We have a micro business, so custom software is out of our price range. The software made specifically for our industry doesn't deal with checklists or have the ability to allocate tasks to other members.

I've tried a lot of other software to do what ProcessSt does this it is the first one that everyone in the office likes and USES; one of our staff members is not very good with anything computer related however she loves ProcessSt so that alone makes it a winner.

ProcessStreet has:
- been easy for us to set up as we need it and use straight away.
- made systemising our processes possible in the limited time we have, which has made it possible for us put people who are new to our industry to work in a useful way very quickly
- sped up many of our processes by being able to click links, download forms, and send template emails directly from the task at hand (faster for everyone using it, and easy for new staff to pick up).

Cons

Occasional dropouts. Due to updates I presume. They happen in the middle of the day but as we're in Australia, I suspect these are happening at night with the majority of their customers in mind.

Warren
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Incredibly User Friendly

Reviewed on 13/06/2023

We use Process Street for our workflows and forms. We've used a few different alternatives over the...

We use Process Street for our workflows and forms. We've used a few different alternatives over the years, but this is easily the one with the best GUI. All my team like it, and I never get technical queries from any of my users.

Pros

What separates process street from others, is it's Easy to Use interface. It makes the job of creating workflows and tasks, incredibly easy for all users. We also love that you can import task templates. And, it's reasonably priced.

Cons

The addition of reminders would be incredibly handy. A couple of my guys have requested this. It would add another layer to the package.

Fersie Vele
Overall rating
  • Industry: Accounting Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Fersie - process street experience

Reviewed on 01/09/2023

I had a great time using process street. I have fast working experience especially when

I had a great time using process street. I have fast working experience especially when

Pros

I like the most on documents generation I can create a work flow and share to my colleagues and also the private library where I can store my personal workflow process.My overall experience using process street was amazing.

Cons

I think the navigator like insert file, link, add photo. I can't paste the screenshot of documents like picture I just have to add it from the save photo in my device. I would suggest this feature add a screenshot image.

Andrea
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Love Process St

Reviewed on 21/07/2020

I believe you should remember nothing and have a checklist for everything. It keeps us in line.

I believe you should remember nothing and have a checklist for everything. It keeps us in line.

Pros

I love 1) Conditional logic, 2) Dynamic Due Dates, 3) The ability to assign tasks 4) I love that tasks can have videos, links, text, whatever I need to customize it.

Cons

1) I wish I could print out to-do lists for the day. 2) Trying to find archived lists can be a little difficult in my opinion 3) I kinda wish I would move or color code the blue tiles so that I can see more high priority tasks first.