ConnectWise ScreenConnect Reviews

Controller meetings start rapidly.Specialist establishments rush to finish.On premise server refreshes rush to finish, commonly in under 10 minutes.Impromptu help meetings are natural and simple to begin

the controller task bar bugs out more than it ought towhile doing a far off meeting from the help tab, possibly a few times it prompts for adminstrator access when this entrance is required. more often than not it simply dark screen when UAC input is required.it doesn't scale well when multiple screens are engaged with a far off meeting

Screenconnect has allowed us to add all of our 100 workstations to it and monitor and remotely assist them at a moments notice, we can host meetings, fix issues. they also allow us to have a custom domain and splash screen for a professional look

The price is higher than what it originally was with CWSC but its still worth it.

Connectwise control is a good product, but there are better out there for the cost with more features.

Clunky, often disconnects and reconnects

This software is amazing! It can be used as a basic RMM even. Run tools, scripts, or just good ole remote access.

Nothing! This is great software that is beyond comparison.

Deploying is easy, customization is pretty simple, and the app's functionality is the best compared to every other app I've used (anydesk, teamviewer, splashtop, vnc solutions)

There's some features that just dont exist and they expect the community to develop plugins for those instead of doing it themselves. Things such as "prevent user from initiating chat when host is not connected" just isn't possible and evey though there's page after page of requests for it they don't do it for whatever reason.

Makes remote access straightforward and reliable.

Windows hotkeys can be tricky and admin credential passthrough can sometimes be iffy.

The simplicity of this product makes it easier for the individuals who don't like or are intimidated by technology.

Working with dual monitors is not as user friendly and it is a problem for individuals who are versed in technology.

I like most its new features and menu, showing the easiest way to collaborate with coleagues

Frankly its simplicity and useful for everyone who hasn't experience in that technology

These tools Are very useful to do remote diagnostics and troubleshooting secure fast and very intuitive, our clients love when they know the support goes beyond the call and the chat.

something to consider is to have a web-based deployment, but in general terms the application is seamless

very easy to use for admins and clients to download/install on ad-hoc basis

would like to see the naming convention change to easier options

Not their support its almost non existant

Reliability, the broken 2FA issue is a massive deal breaker, essentially bricking the application for days on end, and support takes days to resolve.

ScreenConnect is a great tool for managing our company's digital signage program. I use ScreenConnect to confirm that digital signage is displaying correctly at remote locations. I also use it to remote in and troubleshoot issues that come up periodically. This is an invaluable tool for managing signage for our sales offices and company division offices out of town.

I don't have any cons for ScreenConnect.

It makes it easy to connect to an end user for remote support.

It would be nicer if you didn't have to log into website to connect.

Ease of use and setup. It works for what we need it to do, no issues for daily remote work.

Sometimes when users are not on a high speed connection it can be choppy, but most times works fine.

ConnectWise is a feature-rich product built by IT people FOR IT people.

Basic support is good but any feature problems or requests have to "go to engineering" and can take months to years to get a resolution.

Makes things easier in working with co-workers or other businesses

Sometimes its a little finicky and I have trouble connecting the first time. It also asks me to verify my identity too often.

soild and reliable remote support tool works well

no cons it is a soild and reliable remote support tool works well

Great resource for remote access to users systems as well as backstage to make changes and adjust settings without the user being able to see them.

more scripting support would be apprecaited

It does the job as branded. This tools comes handy for MSP's

Price is bit on a higher side and customer service can be improved a bit.

I have used the product for multiple purposes like ticketing, remote service and patching. we good product.

Nothing much to specify in particular. It works fine.

That I can get more work done and I'm able to transfer things to it and able to share

The cons about it is that it's not that much beginner friendly but all in all it's good