Odoo

4.2 (1,218)
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Open-source suite of business applications

Overall rating

4.2 /5
(1,218)
Value for Money
4.1/5
Features
4.2/5
Ease of Use
4.0/5
Customer Support Software
3.9/5

84%
recommended this app
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1218 Reviews

Lionel
Lionel
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Ultra Paretto Effect : 80% in a few minutes, 20 last in a few days ç

Reviewed on 24/10/2024

I had 2 experiences :

1) Helped a student to scaffold a blog => OK easy

2) I hoped to scaffold...

I had 2 experiences :

1) Helped a student to scaffold a blog => OK easy

2) I hoped to scaffold really quickly a simple WebShop for a Volley ball club, based on the free tiers offer.

Didn't want to manage it for them.

But I quickly understood thant couldn't manage the entire process without a long training.

You should provite "simplified worklfow".

Pros

Service, easy to START a project, in a few minutes, with a few questions, you create a website that SEEMS to fit your needs.

Response time of the web interface is really great, that convinced me to use it.

The feeling is good at first sight .. but ...

Cons

Then when you start to dig into the details, it's really hard to setup it.
Absolutely not user friendly. Some Workflox / UX designs are juste ... horrible.
Setup is spread everywhere in different Apps.
You quickly need to dig really deep to understand the product.

Only "developer" oriented (I'm a developer)

Online documentation is a mess. Seems to be great but is always partally translated (in FR), resulting in "Frenchglish" documentation.

Alternatives Considered

WooCommerce and Shopify

Reasons for Choosing Odoo

Wordpress was too slow. But it was easier to setup.

Reasons for Switching to Odoo

I expected the free tier to be enough for my use case. So Odoo was cheaper in this case.
Jeb
Overall rating
  • Industry: Publishing
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Odoo, going well but slowly

Reviewed on 04/02/2025

Overall the experience has been great. We've been super happy with their offering. We're trying to...

Overall the experience has been great. We've been super happy with their offering. We're trying to switch our business over to them and it's taking longer then expected but working well so we're satisfied.

Pros

It's simple and easy for everyone from our young employees to the ones who struggle with technology.

Cons

Their customer service is a little slow to respond to our requests and yes we are a paid customer paying for their time.

Ahmed
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

It’s a Total Scam – Avoid Odoo at All Costs!

Reviewed on 03/01/2025

Using Odoo was one of the worst decisions we’ve ever made. We signed up for their subscription at...

Using Odoo was one of the worst decisions we’ve ever made. We signed up for their subscription at $13.60/month, only to be charged over $30 in the second month despite not adding any apps or users.

Their account manager, [sensitive content hidden], is completely unprofessional—ignoring emails for days and only responding when relentlessly pushed. The experience dealing with her was beyond frustrating.

When we asked for an explanation for the extra charges, they first claimed we used additional apps. After we provided proof that we didn’t, they shifted to saying we added new users—another lie. We sent further proof showing we had only one user, and since then, they’ve gone completely silent. Two weeks, multiple follow-ups, and still no response.

We cancelled our subscription out of sheer frustration, losing money in the process. No refund, no accountability, and absolutely no care for their customers.

Odoo is a scam. Don’t trust their pricing, their team, or their service. If you value your time and money, stay far away.

Pros

Using Odoo was one of the worst decisions we’ve ever made.

Cons

Odoo is a scam. Don’t trust their pricing, their team, or their service. If you value your time and money, stay far away.

Aaron
Overall rating
  • Industry: Construction Software
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

It runs my entire business.

Reviewed on 29/10/2024

Going on 3 years with it, still liking it.

Going on 3 years with it, still liking it.

Pros

My entire business runs on Odoo. I don't have to try to sync data between multiple apps.

Cons

The appearance is very utilitarian, it could be made to be more appealing.

I hate that I am forced to doing a purchase order, then receive and order and then a vendor bill and then a vendor payment. You should be able to simplify all of that from just 1 vendor payment screen.

Reasons for Choosing Odoo

Lower Cost, a lot more features, ability to customize.

Switched From

QuickBooks Desktop

Reasons for Switching to Odoo

Lower Cost, a lot more features, ability to customize.
Coumba
Overall rating
  • Industry: Renewables & Environment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very easy, interesting and convenienT ERP

Reviewed on 10/12/2024

Very good and interesting. Odoo is on perpetual upgrade to include new ways of working

Very good and interesting. Odoo is on perpetual upgrade to include new ways of working

Pros

Odoo is very convenient and easy. The technical support is excellent and helps till we find the solution

Cons

The fact we cannot reach an expert directly without passing by the assistance module

Alfonso
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Odoo Rocks!

Reviewed on 13/12/2024

I love it! As an IT professional I do recommend it. Support is great even if you are in the free...

I love it! As an IT professional I do recommend it. Support is great even if you are in the free level Odoo support is there to help you!

Pros

I have been in the IT industry for over 40 years and have had manage and deploy instances of SAP and Oracle among a few and have find Odoo so far exceeds them by a great marging in simplicity and ease of deplyement and integration. Today we are using odoo in online education and so far is doing a great job. Thank you

Cons

Their support videos. At the present they are kind of old. With new features in release 18 perhpas is time for and update?

Reg
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

My Odoo Experience - 1st 100 days

Reviewed on 13/12/2024

Overall, I have found both the software and support from the Odoo technical team good. They have...

Overall, I have found both the software and support from the Odoo technical team good. They have been responsive to my inquiries and their answers have provided a clear path to solving any issues I came across in my set-up journey. For what you get with this solution the yearly subscription model is more than fair and well-worth the spend. Thank you Odoo.

Pros

I have found Odoo's suite of applications to be comprehensive and well-integrated thus far in my first experience with this platform. It is clear the Odoo team has put in considerable time and effort into creating this all-in-one business solution.

Cons

The nature of setting up several modules and aligning with the needs of your particular business type can be a little daunting. While there is extensive documentation on each application, I feel like some of the topics could be fleshed out a little more thoroughly.

Alfredo
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

All in one ERP for everyone

Reviewed on 13/01/2025

I’m pleasantly surprised by how we were able to implement an ERP for a new business using one...

I’m pleasantly surprised by how we were able to implement an ERP for a new business using one platform. We were able to customize it for our clients particular needs and regulations.

Pros

The accessible, included features to implement ERP in your business. Options to host in cloud, in your infra or using odoosh infra. Highly customizable, big community with addons.

Cons

The Steep learning curve for customization. There is a mismatch of things that work in the hosted versions vs the cloud versions which can be confusing when planning out the implementation.

Ehab
Overall rating
  • Industry: Investment Management Software
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great ERP System

Reviewed on 25/12/2024

The system is excellent, but the partners are often not up to the responsibility and cannot be...

The system is excellent, but the partners are often not up to the responsibility and cannot be trusted. In case of any disputes, Odoo does not protect the client, as there seem to be shared interests between some Odoo employees and the partners, in my opinion.

Pros

Customizability by the client and the wide range of applications available within the system.

Cons

Multi-Language and Multi-currency support

Jamille
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazing, I´m very happy

Reviewed on 13/12/2024

Quite happy. Got support that fixed my problems. You are totally in control.

Quite happy. Got support that fixed my problems. You are totally in control.

Pros

Professional and accurate. No hidden costs, is all up to you.

Cons

Quite overwhelming, many options to coordinate

Alternatives Considered

Lightspeed Restaurant, ready2order, and orderbird POS

Reasons for Choosing Odoo

they were too expensive, with hidden costs

Switched From

SumUp

Reasons for Switching to Odoo

we chose it cause open source and cheaper.
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Next-gen of ERP's, very user-friendly & deep business scope

Reviewed on 23/09/2024

It's very easy to use, scalable & covering almost all business needs

It's very easy to use, scalable & covering almost all business needs

Pros

Very user-friendly, the next-gen of ERPs, cost-effective regarding the development, all-in-one software that automates all business processes like CRM, Purchase, Inventory, Sales, Manufacturing, Ticketing system, Accounting/Finance & many others, with more than 3000 specialized business apps on it is Apps market place.

Cons

The partner's qualification process, releasing a new version every year may cause difficulties in migration from version to version but it is fit for SMEs. Still, big enterprises need a lot of work to re-engineer the process to match the customers' needs.

Jeff
Overall rating
  • Industry: Construction Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazing ERP/MRP system!

Reviewed on 02/08/2024

Overall, the Odoo system is incredible. No more paying for each additional module you need. It is...

Overall, the Odoo system is incredible. No more paying for each additional module you need. It is all included. They offer a free version if you only need a single module... Who does that?

If you are in the market for a user-friendly ERP or MRP system, look no further.

Pros

Odoo is very user-friendly and the Odoo team is absolutely phenominal. The software is extremely customizable and offers a plethora of features out of the box.

Cons

The subscription fee is due upfront. This can be a little daunting if you are looking for a longer term.

Alternatives Considered

QuickBooks Online Advanced

Reasons for Choosing Odoo

Netsuite is overcomplicated and extremely overpriced. Their customer support leaves much to be desired.

Switched From

NetSuite

Reasons for Switching to Odoo

Quickbooks Advanced Online does not offer the Sales Order function like previous versions.
Mohamed
Overall rating
  • Industry: Investment Management Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Finance Manager

Reviewed on 12/11/2024

Incredible and fantastic ERP system ever

Incredible and fantastic ERP system ever

Pros

All the features and modules as well Odoo is number one for us.

Cons

Non I love it all, on other hand the flexibility of Odoo makes it impressive

Chris
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great software - even better support and community

Reviewed on 16/07/2024

Great. We are replacing several different, un-connected systems with one system that integrates...

Great. We are replacing several different, un-connected systems with one system that integrates everything, and allows us to tailor each instance specifically to the needs of each of our businesses.

Pros

The flexibility of the system allows us to tailor it to the needs of each of our businesses. And the support is AMAZING!

Cons

It is a BIG system. Trying to get started with a full implementation at once can be a bit overwhelming. It can be a bit intimidating to get started with it on your own.

Alternatives Considered

NetSuite and ERPNext

Reasons for Choosing Odoo

Raising costs of other software, specifically QuickBooks, as well as data security/privacy. Also, the integrated functionality.

Reasons for Switching to Odoo

Better support and customizations.
brian
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

support getting faster

Reviewed on 27/09/2024

I like most features but I do not like the hassle of the upgrade.

I like most features but I do not like the hassle of the upgrade.

Pros

I am very happy with the work that [sensitive content hidden] completed for us. Very quick and easy steps to complete the task that I had created.

Cons

Normally the time it takes to get an answer is long this was quick. I just wish that ODOO could be more hands on and finish the task when they are in the program...

Alternatives Considered

WarehouseOS

Reasons for Choosing Odoo

ODOO seems to grow with you. what we need through studio or another app. also open source helps

Reasons for Switching to Odoo

open source and it seemed to have the ability to complete many of the tasks required.
Barbara
Overall rating
  • Industry: Public Safety
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

So glad we moved to Odoo - no regrets.

Reviewed on 04/12/2024

I am very impressed with Odoo overall. It is an excellent program that is appropriate for the fast...

I am very impressed with Odoo overall. It is an excellent program that is appropriate for the fast paced, intricate business environment of today's world.

Pros

The functionality and flexibility. I love the ability to duplicate an entry.

Cons

I would like to see the ability to move lines up & down while doing journal entries. I also would like to see the ability to use arrow keys to move around to the different lines and fields.

Alternatives Considered

NetSuite and Acumatica Cloud ERP

Reasons for Choosing Odoo

Their system was outdated and had not been improved much in many years.

Switched From

Sage 100

Reasons for Switching to Odoo

The functionality and the price; along with the implementation and training were superior.
April
Overall rating
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

DO NOT USE ODOO!

Reviewed on 06/08/2024

I wish I had only signed up to pay monthly, but my "account manager" convinced me that signing up...

I wish I had only signed up to pay monthly, but my "account manager" convinced me that signing up for a year and adding all the users upfront would be cheaper. I started with using the platform to replace QuickBooks. I paid for a two-hour support session with my rep, and during the call, he had to look up or ask somebody else for the answers to my questions on how to do something. By the end of the call, he had not answered how to enter beginning balances. It is a basic function of accounting software, but he didn’t know and said he would get back to me. Here we are three months later, and he hasn't gotten back to me. There were other outstanding items I needed answers to, but he hasn't responded to any of my emails. I emailed him asking for a phone call, but I got ghosted. I contacted customer support to help me connect my banking account to the application, and it took them three weeks to respond, and their answer didn’t fix it. I run a business, and waiting three weeks for that is just unacceptable. Getting no response from my "Account Manager" is unacceptable. Clearly, he's got the wrong title because he manages nothing! He can't even do his job.
So, now, this gets worse. I asked for a refund because the platform is unusable to me. Guess what? I won't be getting one. Why, you ask? Because the company is based in Belgium and I am in the States. Seriously, that's the reason they gave me. WHAT THE HECK?
I've now switched to Zoho and can't be happier! Please consider my experience and try something else instead!

Pros

I like that there are many apps in one platform.

Cons

The applications are not user-friendly! I'm good at learning software, but this one is foreign and complicated. The customer service is HORRIBLE!

Arthur
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great support helping me understand mail flow configurations within Odoo

Reviewed on 23/08/2024

Until now it has been super great and really helping me build my business platform. I still have...

Until now it has been super great and really helping me build my business platform. I still have lots to learn, but Apps and Configurations are simpel and intuitive

Pros

Technician [sensitive content hidden] informed me the correct actions to take and help docs links to help understand inner workings and resolve my issues in first try

Cons

Initial response to begin resolution. It was after i had asked for feedback after 24 hrs of ticket submission

Alternatives Considered

WordPress and HostGator

Reasons for Choosing Odoo

Former website must be designed in WordPress and i am not a website developer. With Odoo's Website app, i was able to design, create and publish my website and i am happy and impressed with how good it looks. Haven't gone live yet, as i need to tweak and perfect layout, functionality and content. Plan to launch within a week, can't wait!!!

Switched From

HostGator

Reasons for Switching to Odoo

Incredible ease of use and possibilities, also with other apps. So much, it is a little intimidating, but i will continue to explore and integrate/use more apps, as i go along, even replacing other paid apps
Tautvydas
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great CMS for any business

Reviewed on 12/07/2024

Very good. I really believe, that we couldnt find any better all in one software for our business.

Very good. I really believe, that we couldnt find any better all in one software for our business.

Pros

Easy of use for any customer. And absolutely best price for small business.

Cons

To manage some small parts might be really hard. For example translate something on website.

Alternatives Considered

Zoho Desk

Reasons for Choosing Odoo

Subscription Invoices where not developed and complicated.

Switched From

Bitrix24

Reasons for Switching to Odoo

I liked, that is very popular and open source, even if I am not using open source version.
Diane
Overall rating
  • Industry: Computer Hardware
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A great system

Reviewed on 16/10/2024

We made use of a Success Pack that got us up and running in good time. We've learned and grown to...

We made use of a Success Pack that got us up and running in good time. We've learned and grown to like Odoo even more than anticipated.

Pros

Odoo is very configurable and usable. It has helped us get better organized.

Cons

There is so much to learn. It is easy to overlook features.

Gustavo
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

My opinion about Odoo.

Reviewed on 20/10/2024

As an Odoo user, my overall experience has been a mix of clear benefits and challenges. Starting...

As an Odoo user, my overall experience has been a mix of clear benefits and challenges. Starting with the positive, I love the flexibility of the system. The ability to customize and tailor applications to my business’s specific needs has been a huge plus. The fact that everything is integrated into one system – sales, accounting, inventory, and marketing – really helps make workflows smoother and improves overall visibility into operations.

The interface is fairly modern and easy to understand, which is great for someone who doesn’t have much technical knowledge. However, when it comes to more advanced setups, I have found myself needing to hire a consultant for initial implementation as some aspects of the system can be quite complex.

Pros

I really like its user-friendly and modern interface. This software has an intuitive and easy-to-use interface.
As it is an open source software, Odoo is very flexible to customize applications according to the needs of the company.
Odoo integrates all areas of the business very well, facilitating the management of business processes from accounting and sales to inventory and marketing.

Cons

Initial setup and customization can require a lot of time, technical knowledge or expert help.
Sometimes, when we want to upgrade Odoo to a new version, previous customizations may not be compatible, causing additional effort to adapt custom integrations or modules. Otherwise, all is well.

Erica
Overall rating
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Horrific experience for a small business

Reviewed on 29/08/2024

Horrific. I feel like they literally stole my money. Nobody could help me quickly without me paying...

Horrific. I feel like they literally stole my money. Nobody could help me quickly without me paying insane amounts of money for them to just literally fix bugs in their system. I sent in an insane amount of help tickets given that I didn't really need the most advanced system in the world. If you are a small business and have only a small amount of tech experience, avoid Odoo like the plague. I cannot speak to how they might be with more advanced needs, but for me, it was genuinely the worst customer experience I have ever had.

Pros

They have a huge variety of apps to choose from and customize. You are able to adapt the software to your needs, however...do not expect to get adequate help or for their instructions to be up to date.

Cons

Almost everything. After purchasing and getting close to the opening of my business, I realized it was probably too complicated a software for me given that my needs as a one-man business are super low. However, I was fine with that - as long as things worked. And they did not. Their point of sale app repeated stopped working completely while my shop was open, and nobody could help me over the phone (even though it was urgent). I would send error codes to their tech team, and every single time, the tech team said they couldn't do anything with the error code. Their sales team was incredibly uninformed when I initially signed up, and told me that I would be able to use my own IoT box without subscribing to the odoo IoT subscription. It became very apparent that this was not the case, fine, I paid for the IoT subscription - then as soon as I did, we realized that the reason we needed could be circumvented very easily. Not to mention, we couldn't connect it to our receipt printer to begin with, and their online instructions were about 10 years out of date. We have since switched to shopify and everything has worked SO smoothly. All I needed was a simple point of sale and inventory system, and Odoo oversold and dramatically underdelivered. My sales rep was on vacation and unable to help me when I opened my business. The large majority of my stress was caused by their system literally not working. My experience with them was a disaster and despite them completely misleading me about the IoT box integration, they refuse to reimburse me. This is apparently their policy, which to me, seems incredibly unethical. Don't sell me something I don't need when the salesperson is on vacation or refuses to talk to me. I cannot scream loud enough for you to avoid this if you are a small business.

Alex
Overall rating
  • Industry: Financial Services Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Odoo- one system, many business processes

Reviewed on 05/08/2024

I was looking for a business solution primarily for accounting but when i found Odoo i saw the...

I was looking for a business solution primarily for accounting but when i found Odoo i saw the potential to start with accounting and then add modules over time. I started implementing in april 2023, with accounting. But 18 months later i have website, inventory, purchasing, payroll, employees, timesheets, employee expenses, document management, electronic signatures. Self implemented for my investment management small business. I recommend the system to anyone.

Pros

All in one solution, from website to logistics.

User Interface - easy, clean and straight forward

Value for money

Support is available if needed

Cons

Is not really a con… but it requires investment in your own time if implementing on your own. The scope of the system is wide.

Alternatives Considered

Sage 300cloud and QuickBooks Online

Reasons for Switching to Odoo

Functionality and cost and the ease of use
Dagoberto
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

A Comprehensive and Flexible Platform with Great Tools

Reviewed on 10/09/2024

Overall, my experience with Odoo has been very positive. The platform offers a wide range of tools...

Overall, my experience with Odoo has been very positive. The platform offers a wide range of tools that are easy to use and integrate seamlessly with each other, which has greatly improved our operational efficiency. Customer support is helpful, although response times can sometimes be slow. Despite this, once in contact with the support team, they are always professional and resolve any issues efficiently. The platform’s flexibility and customization options have allowed us to tailor it to our specific needs, which is a big plus.

Pros

I really appreciate the wide variety of tools available on the platform and how easy it is to use them

Cons

Although customer service is great once they respond, the response time can be slow. For example, two Wednesdays ago, I opened a ticket regarding an issue that could only be resolved by contacting the support team. I didn’t receive a response until the following Monday, after I reached out via WhatsApp to an executive who found the ticket and partially resolved it through email. I continued communicating through email to fully resolve the issue, but didn’t receive a reply. I even opened a second ticket, and the situation was only fully resolved the following Monday. The executives were very polite and resolved everything, but the response time could be improved, including acknowledging receipt of the ticket sooner

Alternatives Considered

Docusign

Reasons for Switching to Odoo

Have more tools beside the sign application.
Emilia
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Odoo is the best ERP

Reviewed on 21/11/2024

Best ERP with which I have ever worked. Odoo support is good.

Best ERP with which I have ever worked. Odoo support is good.

Pros

All in one place - website, e-commerce, CRM, accounting, etc. Easy to use and work with it. Very flexible to set in different companies.

Cons

Can think more about the accountant module localization for Bulgaria. There are some issues with VAT declarations. Cant use automatic bank transfers, because is supported only SEPA transfers.