Odoo

4.1 (639)
Full Suite of Integrated Business Apps

Overall rating

4.1 /5
(639)
Value for Money
4.0/5
Features
4.1/5
Ease of Use
3.9/5
Customer Support Software
3.6/5

81%
recommended this app
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639 Reviews

Alián
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Excellent ERP to manage your business operations

Reviewed on 25/02/2020

We used to use spreadsheets before switching to Odoo and the savings in time and effort, plus the accuracy of the information is the main value we receive. Particularly, the Recruitment module helps us to configure an Application Tracking System, and now, we have visibility over KPIs that before was not possible. The implementation of an extension of the CRM module allow us to customize easily the system to our needs too.

Pros

Odoo provides my company with all the modules needed to manage the business. It is easy to set up, intuitive and the modules are well integrated.

Cons

The Community edition provides a lot of built-in features, but since version 9, Odoo has been moving features from Community version to Enterprise, so I could see some of them, which I was using, unavailable in recent versions.

Alternatives Considered

SugarCRM

Reasons for Choosing Odoo

Because managing business operations in spreadsheets it is extremely time-consuming. It requires a lot of coordination and is prone to errors.

Reasons for Switching to Odoo

Because provides more modules. The availability in our market of Python developers to extend and customize the platform was another reason.
Wes
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 1.0 /10

Do Not Purchase Directly From Odoo

Reviewed on 14/09/2020

I wish it had worked. We struggeld with the software for 18 months - even reaching out to the [SENSITIVE CONTENT HIDDEN] via Twitter asking for help. Odoo does not care about the customer. If you work with a reseller, they are awesome. But we made the mistake of buying through Odoo, installing 3rd party apps and then having tons of programming issues that no one would help us with. Great software - horrible company.

Pros

The software is incredibly eligant. The way everything works together via API is astounding. I can't say enough about how flexible this software is.

Cons

Support. We made the mistake of purchasing through Odoo and not a reseller and everything was pretty much wrong from day 1. All help is predicated on you having no 3rd party apps. The problem is, you cannot run the software without 3rd party apps.

Alternatives Considered

NetSuite

Reasons for Choosing Odoo

We outgrew Zoho.

Switched From

Zoho CRM

Reasons for Switching to Odoo

Compared to Netsuite, it was affordable and the rep assured us it would do all the things Netsuite would do.
Ahmed
Overall rating
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Supports all project tasks and helps to enhance the organizational capabilities of team members

Reviewed on 22/01/2023

With Odoo, we created an integrated system that includes all our data. It allowed us to evaluate resources and accurately determine operations' efficiency, and automation helped us make better judgments.

Pros

Odoo reporting and scalability are my favorite features. The Odoo user interface is clear and straightforward. The Odoo system, in general, is flexible and can add more functions, allowing us to maintain the continuity of data entry and quickly complete transactions. I like the customization options and shortcuts that make it easier for my team and other departments to keep track of their workflows and improve entire processes. In addition, Odoo is cloud-connected, provides process automation, and raises the quality of business logic, thereby saving time and money.

Cons

It requires intensive training sessions so everyone can understand the jobs and work in a unified manner. The subscription prices are reasonable, but the slowness in some functions should be addressed.

Charles
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Odoo 101

Reviewed on 23/01/2023

It was very average, some of the features of Odoo did not fit with what I was looking my business, for instance, the ecommerce section was a little bit too complicated and did not fit was I was looking to do.

Pros

I liked how I could create my own invoices and how easy it was to use this template once it was created. The billing and accounting segment was convenient as well

Cons

I found it hard to get going. I guess I did not have as much knowledge as I have now but I was struggling a little bit during the free trial.

Alternatives Considered

PaySimple

Reasons for Switching to Odoo

Free trial
Rajan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A Robust Solution for Streamlining Project Management and Automating Business Processes

Reviewed on 25/01/2023

Pros

I can say that Odoo's comprehensive set of features for project management, task management, and workflow management makes it a powerful tool for streamlining business processes and ensuring that projects are completed on time. The ability to create custom workflows, set up automated actions, and track the progress of tasks in real-time, makes it a great solution for managing multiple projects and tasks at once. Additionally, the reporting features with built-in business intelligence tool and ability to collaborate with team members in real-time, makes it a great solution for data analysis and making informed decisions.

Cons

it's important to note that Odoo is a complex software with a wide range of features, so it may have a steeper learning curve for some users. Additionally, like any software, it may have bugs or glitches that need to be addressed by the developers. It's also worth noting that as an open-source software, the level of support may vary depending on the provider you choose. It's recommended to research carefully and choose the provider that best fits your needs.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 3.0 /10

Odoo is not easy to setup

Reviewed on 09/10/2022

We still using odoo for our business. It's hard to use and understand, but everything it's connected. You can create an invoice and make a project automatically, create and issue and add followers+client. But it's really expensive if you need customize the tool.

Pros

All proccess of your business inside one place.

Cons

Odoo has a lot of features like another ERPs but it's really hard to get it working without get a lot of effort on coding features.
There are a lot of features without enought development. If you need to add some easy feature like "don't show to client some stuff" you need to develop this and it cost money.
Lot of pieces to join but those don't be so good yet.

Summer
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Odoo - a good idea but tricky to use

Reviewed on 06/08/2022

I was mainly using the software for a small business with emphasis on customizable, editable invoices and simple accounting. The software DOES this, but it is such a complicated process that it honestly began to get on my nerves to the point that I stopped using it.

Pros

The free version allows you to customize the invoices and get a good grip on it before you decide to get the full version if required.

Cons

I found it difficult to use. It was not logically laid out and also it was difficult to find already produced invoices and to edit them. I found it such a pain in the neck to use that I went back to my old software

Akshay
Overall rating
  • Industry: Civil Engineering
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

I'm impressed with the features of Odoo.

Reviewed on 06/03/2023

Overall, I'm quite pleased with Odoo. I think it offers great features that make it easier to track my finances, and I would definitely recommend it to anyone looking for an easy-to-use financial management tool.

Pros

Some of the features I like the most are the accounts payable, expense tracking and the various financial tools available. The accounts payable feature makes it very easy for me to keep track of all my outstanding invoices and bills, and the expense tracking makes it simple for me to track my expenses and stay on budget. The various financial tools also make it easy for me to see how much money I'm making and where it is all going.

Cons

While the accounts payable feature is great, the payable feature isn't nearly as user-friendly. This can be quite frustrating at times and makes me wish there was an easier way to manage my payables.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Odoo is very convenient and always fascinates you with something new

Reviewed on 07/02/2023

Pros

HR in general is great, as is a studio app

Cons

Odoo 16 is great overall and as what I said before I like HR also Accounting ( easy to use )

Enrique
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Open Source Code, your best friend

Reviewed on 23/02/2023

Although at the beginning it does not seem the most viable option, in the medium term it ends up being the best ally to control all the variables of an ecommerce.

Pros

Odoo's open source code makes it easy to cover all business needs: CRM, product tracking and so on.

Cons

The learning process is long until you manage to integrate all the necessary tools.

Keriwala
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Use this product to increase your business productivity

Reviewed on 30/07/2019

I am working for 4.7 years with Odoo
Odoo is very good, practical and easy to use ERP software
Easy customization that fulfils every clients' organizational needs

Pros

Analysis reports and graphs provide easy understandability
User attractive interface
Easy customization
Fast working

Cons

According to Indian Accounting standards, I think that Odoo has to do more deep analysis and provides the functionality to their end-users for ease of use

Also Odoo have to increase types of graphs provides graphical data

Reasons for Switching to Odoo

Because it is very easy to use and customizable ERP software

Response from Odoo

Thanks for the great review! We look forward to continuing to collaborate with your organization! :)

Talha
Overall rating
  • Industry: Textiles
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Odoo for ERP, Supply chain, Manufacturing, trading, Ecommerece business

Reviewed on 13/07/2020

We used it to streem line and for effective supply chain and finance, it helped us to determine those key factors, and we customisely made reports for performance of company aswell individiduals.
In supply chain, tradeoff and optimization between shortages and overstocking, cash to cash cycle inprovement made by analysing and bottle necks deteced by odoo.
Longterm pending cases, reporting, email notification for a abnormal or overdue, and over amount transactions helped us to manage finance on a well way specially when we were in crises.
Sourcing rather than manufacturing analyse by customize odoo, in costing and RFQ is wonderful.

Pros

Easy installation, can be customize as per business scenario, wide support, business features, transaction are supported according to international business tactics.
Almost every module available finance, invoicing, quality control, inventory, planning,manufacturing, MRP and DRP. The cross functionalities made odoo awesome, check and control over transactions, users is a powerful tool to control the business, available as Saas, local server aswell can be installed on custom domain.
Speedy work, with better GUI, its best for large/medium industry.
It perfectly supports Importing, exporting or migration from another ERP.
Transactional control, tracing over network is available, secured platform for business.
Android app is available, can be worked smartly on it.
Purchasing control, Planning control, and inventory scenarios are purely designed on professional approach.
Bottle necks, cycle time, EOQ can be configured on it,
With configuration it can be run with optimistic, in future AI and automation it can be a advanced supply chain tool.
For realtime tracking and tracing like Barcodes, QR codes are available to generate automatically/manually for batches and products.

Cons

Customization is not easier, with depth documentation is required, which is unfortunately is not publicised.
Limited database server type, it's somehow difficult to configure with existing dedicated database server.
Transaction uniqueness records like algorithm for hitting a specific transaction is not being created, i.e on refreshing or by going back values can be submitted twice.
Some pages, do not display properly on android app, specially visuals.

Alternatives Considered

Dynamics 365 and SAP Business One

Reasons for Choosing Odoo

less control over transactions, business volume and scenarios were not implemented in ERP.

Switched From

Dynamics 365 and SAP Business One
Peter
Overall rating
  • Industry: Industrial Automation
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Buckle your seatbelt, it's going to be a bumpy ride!

Reviewed on 07/10/2020

The biggest hurdle was the initial implementation so this may be something you would need to prepare yourself for if deciding on choosing Odoo, unless of course you are happy to pay for the support packages offered by Odoo which we found to be very costly.

Other than this the system itself is an excellent piece of kit and it has helped our business traverse the gap between startup business to SME

Pros

Odoo is an extremely powerful software. We use the Manufacturing Module and the CRM Module prominently and these have both been brilliant tools that we are very happy with internally.

The MRP is excellent at automating our manufacturing process whereby our production manager has only to add orders to the system while the system itself creates the PO's, calculates times and helps us to schedule our work.

The CRM for the sales side is really easy to use and browse through and has a very good tagging feature allowing me (as sales director) to easily filter accounts and keep track of leads.

Cons

The initial implementation was painful to say the least.. We stated using Odoo way back in 2015 so this may have been due to our slow uptake of the software how ever I recall that once we signed up as paid users, there was very little support given to set up the system (unless we paid extra for the hourly support..). This was a big issue as we never had an easy way to contact someone for help with little configurations and therefore had to do most of the implementation ourselves. It took us over a year to get the system working properly

Alternatives Considered

Statii

Reasons for Switching to Odoo

It wasn't the cheapest but wasn't the most expensive either AND the functionalities offered were not so complex that we'd be paying for a system and not utilising most of the features.
Awais
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

ERP:Finance and Manufacturing on Odoo

Reviewed on 08/06/2020

Good for SME, trade or ecommerce business, efective ERP not any bug found. Finance, planning,porecurement,inventory and manufacturing are integrated each ither aswell seprately installed.

Pros

Every module is available, wide range of available features, modules. Grsphics and web interface is awesome, installation is easier, customization can be made. Secure and remotely access, available in SAas and local server, even can be installed on your domain.

Cons

Customization is not easier, less controll on transaction data. Less controll on authorizations,roles. Management role is missing, can be slower or face bugs for large industry, some issues found in finance like credit limit cant be set.

Alternatives Considered

ERPNext

Reasons for Choosing Odoo

transaction volume increased, many bugs were foubd and some features was missing

Switched From

Dolibarr
Carlos Benjamin
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great ERP and the Cheapest of them all

Reviewed on 29/03/2020

It is Great, Cheap, Easy to use, Easy to Setup, a Great ERP with a lot of things that you can change.

Pros

It is very easy to use, you can see that the uSer Interface is done to be used by anyone, it is easy to setup, and in Timing against others, it is Awesome.

Cons

The Support is Slow, you need to wait a lot for something to be resolved (in Mexico).

Alternatives Considered

SAP Customer Experience, Dynamics 365, and Oracle Database

Reasons for Choosing Odoo

Because Contpaq Have a lot of Errors, and the Support is HORRIBLE, a ticket can be solved in MONTHS.

Reasons for Switching to Odoo

In 1 Word "PRICE", they are for Huge companies, Companies with more that 500 Employees or with a lot of Profit, It is easy 20 Times the Price of Odoo.
Sanskriti
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Surveying was easy as pie, Thanks to Odoo!!

Reviewed on 15/08/2020

Sometime, it takes more time to go with surveys, and gathering response from clients. Odoo has helped me in this regard. It's completely a time saver and cost efficient tool. Overall, Odoo manage to reinforce my office work and get the worked done in seemingly less time, creating happy clients and dedicated team at work.

Pros

Odoo survey is the good option for quick start surveys. Before using it, I was in dilemma to choose the right software of my needs, and confused which one to choose, but with the help of capterra, I got to find the right one. The survey tool is a complete time saver, has pre-built questionnaire and other ready made stuffs to make your efficient and less time consuming.

Cons

Odoo survey is more than a basic, unlike similar platforms, just in case you may get puzzled working with it's integrated features, so if you're not used to, you might feel it as a complicated one but trust me you'll be habitual and going with the survey will be lot easier after you use it.
If you're waiting for a perfect survey tool for your work, Odoo Survey is the best I could recommend for you. And Lastly -I am not sugarcoating, believe me, that's my word! Try it once, you will get to know its value.

Alberto
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Odoo is great except for the consultants and their sales team

Reviewed on 01/11/2022

I have to say that their sales teams have the only purpose of having the greater profit instead of find a solution for the Customer. Be careful with them. My wife bought 2 years of license and 50 hours of a consultant. After 3 hours the consultant said that the requirements of the project were not able in odoo. After 3 months they don't want to give our money back. It is sad to work with companies that have such little ethics.

Pros

The software is great. Every part of your business is going to be integrated in a web of information easy to access. Every payment is linked to the invoices and the invoices to the Sales Orders. The Inventory Management is easy to use and I think it is difficult to get something as good in the same price range.

Cons

Their sales team just want to sell you more instead of listening to the customer requirements. I have been working with odoo for 4 years in my company. I made a presentation of some requirements that my wife's company needed to consider using odoo. The salesman said that every requirement was possible. Nevertheless, after we paid 50 hours of a consultant and 2 years of license the consultant said that the requirements were not possible. For me odoo is very difficult to rate. I had the great experience of my company in which the software worked well. Also, I have the experience of my wife's company that is a disaster. I think the problem is that the sales teams don't know the product and they are selling air. They should have a 5 hours package with a consultant to manage the feasibility of the project. My second experience with odoo was a complete scam and a lack of ethics from the company.

Alternatives Considered

Aspel SAE

Reasons for Switching to Odoo

Value for money, I think odoo was better.
Verified Reviewer
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Helping companies to be better

Reviewed on 06/08/2019

I've been using Odoo in some companies as an employee, so I've been teaching myself (that easy it is). I started with some bad practices (modifying the base code) but I've gotten better making my own modules, but now I only use Odoo Studio (highly recommend it).
I've also shown the basics of the core to my IT coworkers, and once we understand how the api with python works, we've made wonders. We don't mess with the code directly (only the Partner does) and we can play with all the information with any python module or framework.

Pros

Odoo adapts to the company needs. When one of the owners of the Organization has a question, the answer can be easily be taken from Odoo, by grouping, filtering and in some other cases, by adding new fields to fill manually or automatically.

Cons

As I jokingly say, sometimes Odoo is in a bad mood (when there is slow Internet connection) and Odoo displays an error or makes a rare behavior. But by refreshing the page, most of the times, it gets solved.

Response from Odoo

Awesome review! Glad to hear you have been making wonders with Odoo Studio, we love hearing how users are able to use the Studio editor tool to customize their platform without having to touch source code (the idea is to empower users to create the software they want). Happy to hear how you have been using Odoo and wishing your company continued success! :)

Verified Reviewer
Overall rating
  • Industry: Human Resources
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Go down the Odoo rabbit hole at your own risk!

Reviewed on 24/10/2018

Deploying Odoo is much more complex and time-consuming then most people recognize at the outset. If you try to set this up on your own, or even go the cheap route with freelancers, expect to fail. If you try to deploy it on a dedicated server with extensive customizations, expect to pay out the nose and get burned. You should be very skeptical of any customizations promised and demand payment terms that incentive getting the project done.

Pros

Odoo is one of the most customizable solutions out there, great for both goods (inventory management) and services (project management) needs. You can create any number of additional fields or workflows, and works great with the other Odoo applications. Its also a fraction of the cost of similar ERP packages like Dynamics, Netsuite or Oracle.

Cons

There's really no reason to use Odoo's accounting package separately from other Odoo applications. Its an ERP solution, not a stand-alone acconting package.
Odoo also doesn't have any payroll functionality, limited credit card processors and the connection to bank accounts relies on 3rd party plugins. But the biggest drawback is that you need an experienced project manager, an Odoo developer and 6 months of work to implement the solution.

Response from Odoo

Hi Anonymous Reviewer! We analyzed your feedback and appreciate the positive as well as constructive feedback you submitted. Without having your company information we have no way to reach out to you to help alleviate the difficulties you have had, however please contact us on our help page at www.odoo.com/help to request assistance. We understand that an implementation can be simple or complex based on the unique conditions of each company, and perhaps in the case of your organization the needs were complex enough to create challenges for you. We provide free resources to remove barrier to entry for small companies, but encourage larger organizations with intricate workflows to consider an official partner who has been trained to handle ERP projects as opposed to a non-certified freelancer (as is common with Netsuite, SAP, Oracle, etc). Our #1 priority is the success of your project, so contact us and let's find a solution together! Thank you for your feedback. :)

Verified Reviewer
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Why Others When Odoo Is Here?

Reviewed on 30/04/2020

Pros

From entering Raw Material into company to sell it as a Finished Product and even after sales, Odoo captures all the information with financial impacts in really nice and simple way. Process of goods receipt and delivery with quality checks are simply stunning. Moreover, it's mobile and web based features are reasons to stand ahead with other competitors. It has all features which are essential for any company, with really simple and interactive user experience and can easily integrate with any third party app.

Cons

There should be more features in Quality Module which are compulsory in FMCG and Pharmaceutical industry. There should be parent Manufacturing Order under which sub-orders will lie, so that issuance of product is made separately as per real issuance OR issuance should be made against Work Orders instead of Manufacturing Order. Speed is also another area which should be looked.

Halimatun
Overall rating
  • Industry: Accounting Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Everything in this single platform

Reviewed on 10/11/2021

Pros

Sales, buying, stocks, finance, projects, and other essential activities are all integrated. As a result, if the consumer has a standard business flow, they may quickly begin using it. Modification is only necessary if the user's workflow differs from that of a typical organization. Odoo is a very versatile piece of software, and If configured correctly, it may become the business's brain.

Cons

At first, it may seem that too many functions are accessible, but this is not the case. To get things running in a fashion that mirrors your standard process, you'll need to do a lot of adjusting and customizing depending on the business structure and present processes. The pricing is affordable; however, the cost perusers can rise rapidly as additional modules are deployed.

Michael
Overall rating
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Improve customer service speed and training manuals and videos

Reviewed on 17/01/2017

The software has the ability to do anything you want, but the process of customizing needs to be improved. If you are not very computer savvy, there is no way you could use this software or even think of ways to make it better. The customization team needs to take more of an assertive role with helping people figure out what they could do to improve their processes and their software.

In addition, because it is so highly customizable, there needs to be top of the line customer service, which there isn't. There needs to be a tech support number to call at all times, because businesses are relying on your software. Right now if you put in a support claim, it takes 34-48 hours to receive a response and then there is so much back and forth, it usually takes 2 weeks to get anything resolved and in the business world, that is not acceptable. The customer service agents should pick up the phone after the first email, if they don't understand what is going on.

Pros

Customizability

Cons

Difficult to learn and difficult to maintain without an IT department.

Response from Odoo

Thank you for your feedback Michael. We always appreciate hearing from our customers and their experience with Odoo. We are always improving our product and hearing what our customers think is important.

Regarding the training, a few months ago we launched our brand new training platform to help people learn more about Odoo: https://training.odoo.com

Note that if you already have a success pack, be sure to ask your consultant about a free access code to the eLearning platform.

In addition we also have a lot of user documentation on our website, available here: https://odoo.com/page/docs

I'm sorry to hear you've had some issues with the support team. Our support teams are now available 24/5 with teams located in the US, Belgium, and India to provide coverage across every timezone.

I hope this helps and that you continue to enjoy your experience with Odoo! :)

Muhammad Usman
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Reporting required more work

Reviewed on 30/07/2019

smooth business process and streamline activities

Pros

user friendly, fast, least expensive, adaptable

Cons

Reporting, lack of in-depth analytics,

Alternatives Considered

SAP S/4HANA Cloud and Oracle Fusion Cloud ERP

Reasons for Choosing Odoo

very limited business scope

Switched From

ERPNext

Reasons for Switching to Odoo

user friendly and least expensive
Dimitri
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

BEST ERP system for your company

Reviewed on 08/09/2022

Pros

If you want to save your organization a bunch of money and move away from Oracle, Saas and other expensive ERP systems. This is the system for you and your organization. Try it out, test and see the automated workflows that can be created to reduce admin costs immensely within your organization.

Cons

They moved away from a free version to a paid version but it’s still worth the price. IT could have handled all the customization even via the free version but they have now centralized the software with automatic updates.

Alternatives Considered

Sage 50cloud Accounting

Reasons for Choosing Odoo

They streamlined our business and saved us thousands in costs.
Olivier
Overall rating
  • Industry: Biotechnology
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

ODOO cloud solution: convenient, fast implementation and strong support from ODOO implement...

Reviewed on 20/06/2017

ODOO cloud: hassle free solution for a company like ours that has no time to spend on managing IT infrastructure. We have improved not only our company efficiency, but have no a central repository of information for our users, speeding up access to the correct and complete information.

Pros

The architecture of ODOO is really smart and has allows us to develop really customized solution, that were sometimes really complex as to meet our practical needs. ODOO team project management was really efficient and at the end cost effective. We have managed to migrated from an older own hosted version to ODOO cloud in a very short time, without disturbing our daily operation.

Cons

ODOO solution has a lot of features that are constantly evolving. Sometimes data structure seems to change from version to version and this may become confusing for the user, specially when functionalities are being impacted at the same time.

Response from Odoo

Many thanks for the review Olivier! It's great to hear how you've been using Odoo for your business. We hope you will look into our new version (set to release in October) which will have even more awesome tools and features to help users like you get the most out of their business software. :)