Flipcause Reviews

My accountant LOVES the reports I can generate for each campaign. I can easily create mailing lists, track donor gifts, and use the data to increase donor pledges. The web site is super simple to create with drag and drop elements. Customer service is top notch and the company is constantly finding ways to make a great product even better!

Ummmm... they just updated some functionality so this may be out of date (I haven't gone in to see the new dashboard) but it would be super duper to save graphic elements in the platform so you can build a gallery of photos and design elements instead of always having to upload them.

Flipcause has met our non-profit needs in combining so many products into one easy to use platform. The most useful features are 1) storing unlimited contacts, 2) processing our one-time and monthly donations, 3) managing our event and program registrations, 4) guaranteeing a low credit card processing fee, and 5) amazing real-time support team. We have a peace of mind knowing we can store all of our contacts' (donors, participants, sponsors, potential new clients, etc.) info in one database. Having Flipcause has saved me so much time by easily creating new campaigns that are ready to launch in one sitting. Our donors and participants have remarked how easy it is to make a donation or register for a program. Our monthly donors are even able to edit their contribution amount at any time through Flipcause's automated emails, which is super helpful for our small staff. We have saved so much money by implementing the option for payers to cover processing costs and we are conforted to know that even if people do not opt to cover the processing fee that Flipcause guarantees we would not pay any higher than a 1.5% average processing rate. Lastly, their support team has been superb. Anytime I email a question, I have received a helpful response back within minutes. I find their self-help library of tutorials, videos, and instructions extremely helpful. The downloadable reports, LIVE app, transferring funds, and geographical hot spot map are super intuitive and insightful.

Generally, I can't complain about any features. We still have to use a separate software for our annual Gala due to our silent and live auction needs, but that has not diminished the usefulness of Flipcause.

There was a lot of carelessness in the creation of my company's website. Basic things like logos were incorrectly placed, as well as other common sense placements were not done correctly. It also took a lot longer to communicate with their staff than I was told it would. It became clear from the beginning that what Flipcause promised was inflated. I therefore cancelled my free trial after one week.

Basic requests were incorrect which caused me more time to was necessary to correct.

Flipcause is the lifeline of our organization: Membership management, donation management, event registration, and contact database are all necessities. And they work together so well, unlike having separate programs or apps as we had previously.

We've been with Flipcause for five+ years, and I know at the beginning, it was somewhat of a challenge to set up. That, however, is true of any new system. I'm always learning something new. And the FC success teams are always there to help. I only wish that they were available for a phone call rather than simply an email as they were when we first signed up.

We love the ease of use. The Contact Database is user friendly for all our staff. And as the Outreach Director for our small organization it's taken minimal time and effort to learn how to do our own campaigns. It allows us to be more creative, and build campaigns to integrate into our website which we would not have done before because we would always have an outsider do it for us with more time constraints and less flexibility. This has really helped grow our organization. But even better is that someone from Flipcause will do all the work for us if we are not able as part of our subscription, and at no extra charge. This alleviates so much stress!
The other part we really like is that we can build and manage our own website. Being an organization with constant information changes, this is so important and helps our website be more inclusive because we can do our own updates anytime we want. The platform is user friendly, but again, Flipcause can do it for us at NO EXTRA CHARGE if we need it. For a small organization this is amazing!

Would like to have an integrated email blast system instead of having to use a separate platform like Mailchimp or Constant Contact. We hear it's coming!

The dashboard is clear, with intuitive UX and has everything our project leaders need to raise funds and manage their payments. I also appreciate the reporting system and ability to manage donors directly. The platform is always improving, their support team is always quick to reply AND to follow through.

Getting some of the graphics to fit was tricky in the beginning, but as they have grown, the glitches are now few.

The customer service is fast and always very nice. It was a great credit card processor. Helps us plan our campaigns much faster.

That it doesn't integrate with QuickBooks desktop. It is also unable to keep track of our in kind donations.

I like the fact that it's easy to work with.

I don't really have any negatives to report.

Flipcause is generally pretty direct and simple. Especially for a nonprofit, community station.

It can be tricky to navigate, and modify user mistakes.

Ease of use for end user/donors. It was relatively easy to integrate with our website.

No face to face interaction with technical support. Always through emails/video tutorials. The flipside is they are very efficient and helpful with their responses.

We have been using Flipcause to manage our website, donations, payments, and events. The program and service has been a huge help and customer service is a great time saver on those busy days when you need something posted/done and don't have the time to get it done.

The reports could be a bit more streamlined and easier to arrange. I need basic info like name, contact info, their registration type, or donation amount, etc. I would also like to see how many registrations a person has instead of seeing their name 10 times in a list. Its very time consuming to condense the lists to use at check-in/to track donations/registrations.

The best thing about this software is that it has helped organize our financial collection efforts. Before , our website could not process payments. Little did we know that we had many people that were willing to join our group, donate to our cause, and provide feedback. Flipcause has helped us with these passive collection efforts, increasing our donations dramatically. Is this the only thing I love? No! The volunteer management, communications, and reports are all worth a review in their own right. Their staff is very talented and responsive.

Some screens, when selected, take the end user to some redundant screens (Eg., the volunteer signup page has two stops that are not needed). All features can be customized and the options are sometimes not in intuitive locations... but their staff is always there to help point you in the right direction.

I recommend Flipcause to all other non-profits because the website interface/update is integrated with all campaigns, CRM and you it's a subscription service where you always get support. I've used numerous other platforms and this by far is the easiest, user-friendly and easily understood by my staff members and Board members.

The only con is we are still cleaning up the data integration from past data-- maybe better integration with Quickbooks?

I love all of the features Flipcause offers. When I decided to go with Flipcause, the customer service walked me through every step of migrating away from our WordPress platform to Flipcause. The website looks wonderful, my volunteers are using it and I much more confidence in my role as a website/donor manager!!

I can't think of anything at this time.

What I like most is, because we are a small organization, we don’t have the capacity to assign a staff member to fundraising. With Flipcause, we have a dedicated support team who make every step in every process easy to manage. I also like the fact that the look is very professional and gives the appearance that our organization is bigger than it actually is, which leads to increased fundraising sng.

Sometimes, it takes a really long time to update in the dashboard. Also, there are a lot of features that I just don’t know about and so I don’t feel like we are able to utilize the software to it’s full capabilities.

Everything about the process has been easy or easy to learn with the help of my tam when portions are new to me.

NOTHING! This space wants me to put down at least 40 characters but what can I say? I have never had a problem with the software or the people behind it. I feel ther is no need for improvement at this time. My needs have been easily met!

I like how easy it is for me make updates on my website using the built-in features that Flipcause offers with their website management tool. I also really like how easy it is for me to keep track of data information such as donor support, sponsorships, and other information that helps keep my organization running efficiently.

I really don't have any cons at this time.

It's easy to use and straight forward. The concierge service is helpful.

That I couldn't find the person I was looking for in the search bar. It doesn't interface with MailChimp so we have to update our contacts into two places, which is time consuming and expensive.

It is fairly simple and easy to use. Where I have run into trouble an email to the success team immediately solves my problem. If I don't have time to implement a new campaign Flipcause will build out the bones for me and I can usually finish the details to my liking within an hour or two. They can fully build out campaigns and website pages for you, but I just find it faster to use them as support and for overall structure building.

Everything they do have I think works well, or well enough. So what I like least is that they do not have all the features I need to manage my non profit in house. Mainly mass emailing I wish that it was integrated with API directly to Flipcause so I could manage all my contacts in one place.

The Flipcause team provided a great looking, engaging website that I can easily update myself or have their team update. In addition, the member dues & donation features provide an additional option to our members to donate to us. In fact, it has encouraged non-members to donate!

The campaign management feature could be more flexible to help us manage our events a little easier. Sometimes I have to adapt our requirements to the software instead of the other way around. But so far we have been able to get what we need from the software even if it is not an optimal solution.

While it took time for me to use the product, once I was familiar with it I was very glad that I went this route to capture my required work associated with doing business as a university. I especially appreciate when I came to a challenging task help was available until I fully grasped how to do something. I know I can get the answer needed and they will work until I understand.

It is a new language and yes it took time to learn.

The software is easy once you figure it out. The price is good for a small non-profit.

It is very difficult to get help with customer service. Every time I use the "get help" section on the website, I get no reply. I have resulted in figuring out and doing everything myself because I cannot get any help from customer service. I've complained about this previously but nothing was done to improve it. The reports are also not easy to use to find what information you're looking for.

This software is so incredibly easy to use. It is intuitive. We were a beta user for the CRM and I love our new database. Super simple to use. Making changes to our website is easy, also very intuitive. I actually can't believe that this product is not #1 in the industry. It is easy to use and the customer service is excellent. Any question I have is answered within the day and I have even called after hours and had customer support. I can't say enough good about Flipcause. I love them.

Nothing. Absolutely nothing. This product is great. The customer service is excellent.

Campaign management
Website management
Set-up to be fundraising platform once we turn 501c3

We would love to also run our membership platform through FlipCause as a revenue stream and not a fundraising stream and currently this is not possible. We would like to be able to decipher between donors and members.

We would also like for there to be ways to directly register folks who opt into our mailing list to our MailChimp and Mighty Networks accounts

Being able to customize for programs, donations, fundraisers, and volunteers makes this a really great platform.

The customizable nature can be complicated. Lots of drop down menus and check boxes. It's easy once you get the flow, not dissimilar to learning wordpress, but challenging to train others quickly.