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335 Reviews
- Industry: Marketing & Advertising
- Company size: Self Employed
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Review Source
Overall rating
- Value for Money
- Ease of Use
A very adoptable CRM
Reviewed on 24/03/2016
Depending on your needs the Vtiger CRM might be the best CRM for you. I needed a CRM where I would be able to change fields, add fields, create my own templates for printing, add functions and checklists for my daily work. I also had one specific demand - I wanted one CRM but for 3 companies. I'm an entrepreneur so at present I'm involved in 3 companies and closely working with other entrepreneurs and we share customers. But we want to send quotes, sell orders and other information from different companies to each customer but have alla customers in one CRM. Vtiger solved this.
Pros
Very adoptable. Depending on which version you choose you will have different modules and the possibility to add modules of your own or deactivate modules you don't need. All records from the different modules can be printed out and you can change the templates.
Vtiger is complex and can be adopted to all your needs but then you need someone within the organisation that would love to get into the system and make the changes. The vtiger support are great to.
I have been able to create a CRM that works for me, all my companies and partners and help us give create customer service and of course keep up with leads, projects, email campaigns and todos.
Cons
Well Vtiger might not be the CRM for companies that only need to have a simple register of clients companies and leads. Since there are so many great modules you really have to set a aside time to get to know the system so if you don't have time or only need a few limited functions you maybe should not choose vtiger.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Vtiger review
Reviewed on 15/10/2019
daily customer contacts and follow up, opportunities, quotes and invoicing
Pros
Cost ease of use and functionality...easy to set up and use and it cost about 10% of what we were using
Cons
there really isn't anything we don't like about it
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
V tiger sales director U.K.
Reviewed on 19/04/2019
We used an in house crm tool previously and using v tiger we have been able to transform the way we manage mql’s through to sql’s That are taken by inside sales and nurtured as leads all the way to opportunities forecasted. We are then able to create win and loss reports to understand why we are losing and winning business.
Overall a simple and decent tool which has improved the way we do things. If we could get a bit more sophistication around trends of data and Fix the simple bug around adding totals correctly plus the quarters thing mentioned prior we are into a winner !
Pros
It is easy to record and look up records for my team. The fields have been configured to capture all of the pertinent information I need.
It is easy to use and quite intuitive , I actually enjoy using it
Cons
Our quarter 1 is September and we have to work with this as q3 in v tiger as it cannot be amended.
Sometimes the total amount of the deal does not equal the total amount from the forecast summary screen , v tiger are aware of this as a bug.
It would be nice to have some trending data so I can review how my pipeline, upside , probable and commit goes up and down during a given quarter. This way I can say salesperson x had $100k in probable In month 1 yet $0 in month 3. This is because $50k moves to commit however you lost the other $50k
THe outlook integration doesn’t seem to work
- Industry: Financial Services Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Incredibly comprehensive & adaptable
Reviewed on 25/10/2019
Exceptionally positive. We've moved from a different system which was great, but didn't do everything we need.
Pros
It covers all of our business needs. It's easy to adapt the system to your exact process and the reporting functionality is comprehensive, allowing you a full overview of all aspects you require.
Cons
It comes with a small learning curve. But their support helps you understand it quickly.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
vTiger for B2B sales
Reviewed on 12/08/2016
We use vTiger in our manufacturing B2B company. We have two offices (Australia/USA) and local and remote workers. vTiger gives all of us access to the information we need at anytime, even when we don't have an internet connection (thanks to the iPhone/iPad app).
The web interface is generally very easy to use and the speed is quite good, even on a slow connection.
There is a heap of features we don't need or use, and a couple of areas where it would nice to get new features that meet our needs, but given the price we can live with these.
Pros
Cloud based, access from anywhere.
Central database with all the details we need for dealing with Companies, Contacts, mailouts, tech support and training.
Powerful automation options (eg. automatically send out a follow up e-mail one week after sending a quotation).
Easy to learn.
Great Tech support. Always get an answer to an email within the same day, and usually within 1-2 hours. They will go the extra mile to help you sort out an issue. We recently wanted some customisation of a PDF template for our quotes and they spent many hours sorting through what we wanted and did the changes for us.
You get a lot more than you pay for. Don't let the low price (compared to most other hosted CRM packages) fool you, vTiger does 90% of what the others do, for far less money.
Cons
The search could be better. It always finds what you are looking for, but the order the results appear is strange. If you search for a person called "Smith" it might show Mr Jones first (who happens to live in Smith St), then show Mr Smith next. This means that sometimes you have to manually search through the 30-40 items listed to find the one you want.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 4.0 /10
Looked better than it Functioned
Reviewed on 05/12/2019
Overall poor experience. Maybe if I have not used better CRM software prior to giving this a go, I would feel a different way. They added a lot of things to make the program pretty, but the meat and potatoes was just not there.
Pros
For beginners that only need to log in basic information, manage a few accounts and products this CRM software will work just fine. It is affordable to boot.
It does come with some great hookups to other apps and software, and the app is useful.
After use. i realize that this software may be better for wholesale product management and general sales, rather than outbound sales.
Cons
Because I am managing over 200+ accounts (more like 1,000+) this software didn't cut it for me. It did not readily provide the functions that I needed, nor did I ever receive adequate help when it came to building out my workflows. I found myself going down rabbit holes searching for ways to make the workflows work, only to find that the last step was non-existent.
It was stressful and took away a lot of time that I should have spent closing sales.
Alternatives Considered
Salesforce Sales CloudReasons for Switching to Vtiger CRM
It was a more affordable option that we tested out.
- Industry: Public Relations & Communications
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
VTiger is the best CRM for sales and customer acquisition
Reviewed on 07/06/2022
It is a very intuitive and dynamic program that has helped us to increase our sales, through different channels such as sending advertising and offers of our services by email. Also the project management is very easy to use planning and executing sales successfully. This software has helped us a lot to increase sales, the organization of the marketing department and bring in an orderly manner all the activities that must be done to close business and projects. A very useful tool that everyone uses in almost all departments of the company and that relieves the workload.
Pros
The customer tracking feature is very useful, as we can interact with them on different platforms such as Gmail and social networks. It has a free version which helped us in the beginning and we were able to adapt to the main functions easily. I use all the alerts and reminders and it is a great tool that helps me not to forget pending activities and clients I need to call and visit.
Cons
All the functions are easier to use in its web version, making it cumbersome and not very useful on the mobile app. The fields for customer information are very few, it should have more options for information or leave a blank space to fill it manually, so that all the information that is required is stored in the system.

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Good platform to follow up comercial activities
Reviewed on 25/09/2020
I have been using VTiger in its community edition for about 3-4 years. It is a good software to keep track with the commercial activities. It helps me manage my leads, customers, and activities all in one place. I think that it could be more intuitive and more straight forward regarding the notifications and the activities done or to do with my leads/customers
Pros
What I like the most about Vtiger is that I can manage my business activities in one place specially the ones involved in sales & marketing.
VTiger has evolved in the last years, bringing a better user experience, and making it more intuitive.
VTiger has helped our sales team to have all the quotes and proposal documents updated and centralized.
I like the way that you can collaborate with all the sales team, sharing contacts information, and always knowing the status of the opportunities.
Cons
Although VTiger has evolved a lot in the last years, the follow up activities could be more intuitive. It would be great that the notifications and reminders always appeared on screen until they have been completed.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great product for micro and large businesses. Excellent Support from Vtiger.
Reviewed on 28/06/2017
Pros
The flexibility to add Modules and fields and change the name of fields. As I use this daily for managing my clients in the office and on the road the email functionality and the Mobile App are very very useful. Vtiger respond quickly to requests AND have over the years actually implemented ideas I have put forward.
Cons
Out of the box, the 15-day trial allows the user to see Everything that the product can do...This is fine if the user has some CRM experience however if the user is new to CRM then it is quite overwhelming...That said their Help system is very user-friendly and the new user can get the CRM going quickly. Or the User can get assistance from the Vtiger Partner Network.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Perfect Solution
Reviewed on 13/01/2023
Pros
We use the free self install edition and have great integration with 3rd party adding which allow us to get our invoices and documents signed digitally.
Cons
There were some small bugs we had to fix ourselves relating to email attachments.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Solid CRM
Reviewed on 09/10/2019
My overall experience has been very positive. In the years I have been using it I have only needed to reach out to support a few times and I was promptly assisted and my issues were always resolved. Most of the time they were just training questions.
Pros
Vtiger is feature rich. Reporting is great especially when you can build your own custom metrics to report on.
Cons
Kind of a steep learning curve but once you get it down its awesome.
Alternatives Considered
Zendesk SuiteReasons for Choosing Vtiger CRM
Needed better reportingSwitched From
ConnectWise ScreenConnectReasons for Switching to Vtiger CRM
More flexibility and better reporting.- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great customer support and really good value
Reviewed on 29/11/2017
Pros
Great customer support, they offer email, chat and telephone support and the VT account manager (Sharavana) is great for keeping things on track. They also offer structured training and support packages which worked well for us and are good value. Customer service is definitely their strength, and is really important in selecting a CRM. Poor quality or expensive support just makes it too hard hard to get all the customization you need or worse a poorly implemented CRM.
Our building company has a fair bit of complexity around ordering, scheduling and project management as well as the usual lead generation and sales functions. Vtiger is our third system since 2007 and definitely the best for flexibility and customization it’s also easily the best value.
API Integration with other systems like accounting packages and project management tools is quite good but sometimes has to use web hooks which can have a delay. Integration with web forms and chat is excellent and some really good analytics is available.
Document storage is great in VT – super easy access to plans and documents even for people in the field. Logging calls even mobiles has been really useful especially for project management.
Cons
Not many - The mandatory 2 column format for every page is a bit limiting, this can make the layout of data a clumsy. Most of the cons are overcome by working it through with VT – ring them, if they can’t fix it then they will give you a ‘ work around’.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
vTiger - many features ... but requires a programmers mindeset
Reviewed on 21/04/2019
In summary it has lots of promise and promises, but when you actually use them you realise each element doesn't seem to work with the user in mind, and you end up having to throw any standard template away and build from scratch. Thus the savings in license fee could easily be eaten up by developer cost and maintenance.
You need to be a programmer to make it work properly. It doesn't connect well with other apps.
Pros
vTiger is a cost effective CRM. It provides many of the features of high spec and high cost equivalents. In theory you do not have to purchase the plethora of other CRM tools
Cons
It requires a programmer's mindeset to get it to work properly. You need to know HTML well do get things like e-mail to work (unlike Mailchimp). The templates and examples feel like they have been developed at speed to tick the box rather than designed as a user would use them. So none of them quite do the job.
For example, if you want the system to organise appointments, then the appointment e-mails sent by it require significant work in HTML to make them brand consistent. So it might have default text e-mails but they look techy, and you have to build them from scratch to make them professional.
It has things like Outlook synchronisation, but we spend 12 months trying to get this to work and ended up finding the it couldn't cope with changes to appointments in outlook synchronising with vTiger - so it was effectively useless. You cannot have the whole team working with a single customer database and appointment calendar in their Office 365 accounts.
It does basic synchronisation with FullContact - but you cannot seem to synchronise images, or social media profiles to augment customer records by default.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Vtiger Crm implementation
Reviewed on 22/12/2020
I used it for marketing and commercial company 20 or more people users, also for huge association and university, lately seem it is on so much controlled from Vtiger that is proposing their cloud vtiger, I'm talking about opensource community one
Pros
I like the fact that you can start use it fast, possibility to create custom module
For who work in php, mysql environment is almost easy find solution to troubles.
Not so much help online but emough for help you
Cons
Workflow is tricky, need some tries and knowledge for use it, theorically seem simple, but some troubles to execute it
Reasons for Switching to Vtiger CRM
I know it better,- Industry: Financial Services Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
VTiger is awesome.
Reviewed on 26/04/2019
We are using VTiger of course for helping customers with support cases; however, where VTiger *really* shines is in the sales department for our business development department. Making easy appointment links for individuals and groups, flexible email and SMS campaigns, live chat support, etc. for a low price per user...VTiger is pretty excellent. We first chose VTiger because it was based off the open source Sugar CRM and we love having the option to move off VTiger to our own hosted solution when the corporation requires this.
Overall, we are all extremely happy with the 5+ year relationship we've had with VTiger.
Pros
For the price, it is definitely the best CRM around.
Cons
Even though the team fixes bugs quickly and responds to support requests quickly, their software updates noticeably break other features as they continually improve the website. This can be a bit annoying at times. Other than that, the uptime is excellent and our whole organization uses VTiger as much as possible.
- Industry: Insurance Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Insurance Broker / Multi Product Lines
Reviewed on 10/10/2019
Pros
Easy user interface. Regular software tweaks & updates. Plenty of online help docs and tutorials. Friendly help desk consultants.
Cons
That it can't really accommodate an automation process for more than one brand. That you need to employ a 3rd party developer to customise the platform to suit your business needs.
Alternatives Considered
Salesforce Sales CloudReasons for Switching to Vtiger CRM
Price.- Industry: Business Supplies & Equipment
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Excellent and Easy to use CRM Portal
Reviewed on 22/04/2019
Overall the objective of using VTiger is getting fulfilled. No more forgetting about the opportunities as a Sales Person. You can keep track of all your client data.
Reporting formats also give a huge insight into the data that helps faster decision making
Pros
Simple to use with all the features that enable me to track, update any record pertaining to client, organization and its opportunities
We have automated the quote requisition to our design team from VTiger itself
The dashboard gives great insight into the overall summary of my opportunities
Cons
Sometimes the linking of the documents from G-Suite or uploading the same becomes time-consuming since there is a word title limit. Our files have huge names and cannot cut down on the word limit. This is a drawback that I would like to highlight
- Industry: Biotechnology
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
vTiger is great
Reviewed on 19/04/2019
It does what we need it to do. Would be great if we could tie it to our accounting software, but we are in Thailand and have to use a specific program that doesn't play nicely with other programs.
Pros
Whenever I have an issue, the live chat is almost always immediately available to assist me. Even with dumb questions, they will quickly show me what I was missing and I'll be back in business. For special requests, like custom reports or things that require coding they are also very quick to make this happen. If I need something, they can do what it takes to make it happen for me.
Cons
Historical visit feature (for customers) had to be manually added. Needs a better section for dealings with customers.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Fantastic Service and Support
Reviewed on 19/03/2018
Pros
vtiger has been great for us because it is more comprehensive than many CRM solutions we have tried or used in the past, allowing us to handle sales, support, billing, and ongoing customer interactions. We have also found it to be very flexible and customizable, eliminating some of the other software services we have used outside the CRM, like project management software.
However, the very best thing we have found about vtiger is that they pay close attention to our requests for support and our feedback for product improvement.
Cons
Business reporting is somewhat limited for our needs. Third party solutions exist, but don't work with the cloud hosted version, which we use.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Sales User Perspective
Reviewed on 09/10/2019
Neutral to positive.
Pros
Once you get the hang of it it can be quite good. Reporting can be fast and powerful. There are still some gaps I'm having to learn to live with but they can and should improve this. It seems to be designed to favor the marketing where more focus could be placed on managing organizations and identifying and executing on major account strategies.
Data capture is also more challenging than it needs to be.
Cons
I find the mobile app needs to be radically improved, at least for the Android version I use. I live on the road from my phone and the idea is good but the execution is weak. Finding a person and phoning them, Scanning business cards ? (really seems to be a picture capture with on OCR), etc.
Revenue management really could be improved to speed the identification of needed focus.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
easy to use, complete, free
Reviewed on 06/12/2016
I use it for a few years and I can say that it is a complete, easy to use. The free download version already has modules for the standard usage. With the support of companies that develop solutions on vtiger it is possible to adapt the product to their professional needs of all levels. I enjoyed the opportunity to create lead generation modules interacting with social media (facebook, twitter, google +, etc), that guarantee to increase your business opportunities. With the setting of the policy correct workflow is guaranteed and serves the objectives to be achieved. Installing it in the cloud, you can access the data at any time, increasing efficiency and decreasing the time
Pros
Easy to use, free, adaptable to any need, lead generation, use in cloud
Cons
For professional use, you must rely on companies able to develop solutions vtiger
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Frustrating company to work with
Reviewed on 14/12/2018
Used to be ok. Now it's bad.
Pros
It used to be a great fit for our business...
Cons
Corporate intelligence determines what they "think" is best for your business without asking. Then when you complain they tell you, you don't know what you are talking about even when you own the company. Their latest blunder is blocking the number of browsers you can use to log in. I run tech support and personally will have 4 computers logged in. They now only allow two and block you from using more, plus stupidly say use mobile device. Their mobile app is terrible for tech support. We are actively moving to another CRM. Really bad company. Don't like them bullying me.
- Industry: E-Learning
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Comprehensive CRM at an Excellent Price
Reviewed on 19/04/2019
I keep all my customer data in Vtiger. I love having one place to update customer data. I used Constant Contact for a few years but eventually migrated my newsletter into Vtiger. Vtiger provides a wide range of capabilities so that I'm confident it will provide what I need as my company grows.
Pros
It's easy to use and an extremely value. I like the ability to be able to insert records from my website.
Cons
Sometimes it is hard to figure out how to do something. There are a lot of possible configurations (like the drop down list values for certain fields) and sometimes it takes me a bit to remember where to make changes.
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Easy to use!
Reviewed on 22/04/2019
I use Vtiger mainly for recruiting (others in my company use it for sales.) It's easy to enter customers (candidates) and track them based on company name or location. I've had a very positive experience with Vtiger overall and would recommend it. However, if you are looking for something highly analytical, it might not be the best option.
Pros
Vtiger is very straight forward and easy to use. You can chose which features and categories you use the most and prioritize them on your screen based on your needs.
Cons
The reports features could use some work. I've worked with other software systems where it was easier to get a big-picture view of what your database consists of. You can build out different reports based on what you're looking for, but the analytics could be better.
- Industry: Oil & Energy
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very Good CRM which helps to maintain the data very nicely
Reviewed on 19/04/2019
As to all my engineers fills the data regularly on Vtiger, for me it is very useful that any point of time i have the data from any engineer for his visits, for his jobs that how much attended, how much tickets are open so easier to find out the pending issues.
Really useful for improving the business
Pros
Software is very user friendly to operate and also has a mobile app through which we can use to fill the activity so on the go also we can fill the data.
Cons
On laptop or desktop, all features are good but when using with Mobile app then all features are not available, some improvement needed on app.