TherapyNotes, LLC Reviews

Reliable, Secure, Comprehensive, and always adding new features. The Customer Service is the best I have ever experienced with any company ever! Wouldn't ever go anywhere else!

None, everything with TN is great! No complaints!

I love that Therapy Notes is user friendly interface that saves time and makes it easier for my staff to learn and navigate especially with having mutliple practitioners

This program has been very user-friendly although billing and claims process, may take time to fully learn how to use.

I like everything about therapy notes. Suggestions of changes and additions are listed below.

The scheduling view is not good with the amount of providers we have. We are unable to view all providers on the schedule at one time.

Also would like the ability to compete forms on a clients behave with the client in session.

The forms should be able to be downloaded in PDF format and printable format.

The ability for 2 Supervisors’s to sign off on clinical documents when needed.

We need The ability to not allow counselors to delete a task on their to do list. Only supervisors or practice admins should be allowed to do this.

The person who answers the phone can help me 90% of the time. If they can't help me they transfer me to someone who can.

It was a learning curve to get set up in the beginning.

TherapyNotes is a straightforward platform that makes it easy to complete notes, keep track of scheduling, and manage billing. What I like best though, is their customer service. They are so easy to access and have been incredibly helpful!

Initially there were a few features (like being able to customize forms) that TherapyNotes did have, but they are continuously updating their platform and have added these features!

I love how efficient the system is both as a practitioner and for my clients who use the portal. Treatment planning, scheduling, and payment is a breeze.

They may need a few more employees. Sometimes the wait time to get someone can be awhile. No more than 20 min.

TherapyNotes provides everything I need for EHR management, billing, and telehealth. Their customer service is excellent. You may have to wait a bit on the phone, but the wait time has been short and the customer service/provider services representatives are knowledgeable, patient, understandable, and will remain on the call for as long as you need. The monthly price is very reasonable and lower than some other EHR services i researched.

There is no provision for couples, families, or groups using different devices for telehealth. I have to use another telehealth provider for these sessions.

This product is easy to use for someone who has used EMR's but always with lots of support. I am now on my own but TherapyNotes is pretty self-explanatory. The articles for figuring things out are well written and easy to follow-not too technical.The selling point for me was having on-call tech support if I can't figure something out. So far I haven't had to wait more than 15 minutes and typically it's a much shorter wait time, if I have to wait at all. The tech support people are efficient and clear in their instructions. They then send an email reviewing the steps they have gone through w/me that I can review in the future if necessary.

Not being able to add templates within the system. You can customize (to an extent) the templates already in the system. The work around is scanning and uploading forms to the system. Not too bad...

It is a good system and easy to use and does what I need it to do.

I would like to be able to have more customs ability to color code things.

The ease at working within the system is a great feature. It’s very user friendly.

Right now, w the upgrades, the video portion is a challenge.

They keep adding more features to make the platform robust and meeting all of our practice needs.

In the past, was quite frustrated with not being able to upload client insurances cards, ROIs, and and not having built in patient messaging, but all of these issues have been addressed.

Clear, communication, helpful and always there to answer questions and get issues resolved. Platform is ever evolving.

At times, there may be glitches in the system or unexplainable errors that are expected for computer-based programs

I love therapy notes. I transitioned just before the pandemic (thank god) and it made it easy to maintain my notes and do my billing no matter where I was seeing clients from. The support staff is absolutely fabulous - they are responsive and knowledgeable. A rare find in this day and age!

There really isn't anything to complain about...

--Common-sense layout, features, etc.
--Excellent, personable customer service
--Includes all the features I could want

--Consistency and reliability of the telehealth they provide is inconsistent (sometimes the client or I have difficulty figuring out how to correct problems with logging on, audio, visuals that freeze up or are extremely pixelated, etc., despite me paying a bit extra for "high definition" telehealth)
--I wish that more things were customizable (and that those which are customizable were more easily customizable)...though I would point out that TherapyNotes has made huge strides with improving this over the last six months

TherapyNotes, LLC offers significant ease of use; the entire billing process from submission to payment is handled with ease. It also has great customer service, which is available by phone.

The treatment plan templates can be expanded as it is limited. Also, I would appreciate various fillable forms so clients can complete it through the system. Also, a flat rate billing fee opposed to a per submission fee would be beneficial.

I have used therapy notes for several years and I’ve never had an issue. Today I made a mistake and got myself locked out. Customer service was very patient and worked through the problem and stayed on the phone with me until I was able to log back in. [sensitive content hidden] deserves a raise.

Nothing at this time in my opinion needs to be changed, and I have had no difficulties.

TN has a fantastic customer service. In the event that I have needed to reach out for assistance, TN customer service has went above and beyond to help solve any issues that I have encountered

When switching from ZOOM to TN Telehealth, it has felt a bit clunky with multiple A/V issues.

Always someone available. Very knowledgeable and willing to assist. Today, Ms. Raquel took her time to help answer my questions and fix my problems. She was very helpful and patient. She walked me through detailed information and did not rush at all.

Nothing at the moment. I like the product.