eSPACE Reviews

We have been very pleased with the transition over to eSpace. The software has helped us to be much more effective across six campus locations and managing work requests that originate from our 150+ clients. The Preventative Maintenance function makes future planning easy so that I can focus on the proactive responsibilities of my job, rather than trying to remember when the boiler inspection is due. The Life Cycle Calculator is also a valuable tool for budget planning. There are other opportunities to advance our efficiencies such as the HVAC integration that we have not yet capitalized on, but is evident to us of a greater level of intentionality more than just work requests and asset inventory. The support team is always available for our questions and responds typically by the end of day. Working with the Cool Solutions Team feels very much like a partnership to fulfill our churches Mission and Vision from the sticks and bricks to all the nations.

The cons more come from our side in that so many functions are available to us that we under utilize for the betterment of our facilities. Without much time spent within the software, it can feel overwhelming. But this in no way reflects our overall satisfaction of the product.

It's user friendly while still having the available options for all our event and building schedule needs.

I'm still new to the software so I can't really pick out anything as of yet. The one part I had trouble with is figuring out the 'route' a request takes once submitted. It would be a nice feature to designate the order of specific individuals the request has pass through during the approval process.

Ease of use, detail-oriented and thorough.

The user interface feels somewhat dated.

Flexibility of setup and use. Mobility.

It didn’t have invoicing when we started using but they developed and added soon after

The software does everything it is advertised to do and they are continually making improvements to make it even better. The customer support is awesome. If we have any issues or problems, they are very responsive and work with us until it is resolved. We have connected our HVAC systems with eSPACE, which was quite a process since our HVAC is an old system. But everyone at eSPACE worked with us through the whole process to get it functioning properly. Everything works automatically and it is great.

Some of the functions can be a little confusing, but after working with it, we usually figure it out. We would like to customize some of the sub-admin sections more, but the new communications tools available may also eliminate that.

the program is flexible and gives you plenty of options
gives you the information needed for your team
prevents double booking

could have more customization for reports rather than exporting to excel, easy customize-able reporting would be a great plus

Love all the different ways you can customize the program, Its great that it integrates with their other programs which saves valuable time. The program is straight forward that anyone can easily use.

The software is being changed and updated so often with new features that its hard to keep up with it. :) The WIFI thermostats that integrate with the program could be a better product.

It is easy to submit a work order and that's important for our end users and it is easy to assign work orders to different groups. I like the new tools that are added frequently and that it is being updated.

It is difficult and sometimes time consuming to find a specific work order if you don't have the number. The comments are confusing and I think should be apart of the main work order and not on a separate tab.

accessible anywhere I have internet from my Phone, Tablet, and home computer don't have to be in office to meet the services needs and the Department team can get the request right to their devise once the Work order has been approved and assigned

I have to fill out a monthly report on the number of open, close and new WO that month along with the Percentage of open close monthly along with year to date. with your report system I have to take out the extra information and count and come up with percentage of Open, Closed and in process.

I like to filter by room, which helps me easily see what's available. I also like my dashboard, which shows me my events on one page. Takes a little time to learn, but once you've used it, it's great! The calendar can get pretty clogged up, but once you filter your space or spaces, it's a lot easier to view.

The eSpace team is always adding features which has been fantastic. When we first started and they told us about adding ideas and getting votes, I was skeptical that those would ever really come to fruition. But they have added nearly all of our ideas and I have no doubt others are still in the works.

Elements of the UI are still a little out-dated BUT I feel like it's improving. The app is new and is in need of some work but I am confident it will improve.

The ability to quickly post an issue On a Sunday morning when things are hectic and chaotic. I also like the ability to review all of the work orders and see and discuss the progress with my team. The mobile app for the iPad and iPhone is very functional as well.

I wish that the mobile app was easier to use in terms of uploading pictures. It would also be nice if you could assign other projects for other people so that they can see the update. It seems to sometimes be glitchy in terms of the app.

It is mobile friendly and has great reporting features. I am able to walk the building without my laptop and easily add work orders or reserve rooms.

It can be a little overwhelming for first time users. It takes some time to get used to the way it functions.

It streamlines the process of reporting things that are broken or damaged. It keeps all of the request made organized. It helps things not get overlooked. It's really simple to use, and run.

The only con I notice is that it seems to load things very slow when used on a phone, and it also uploads the request very slow, but i do not notice these issues on the desktop version.

I like that you can stream line your personal work list. You can shorten the list of work orders as they are completed.

One of the only things I don't care for is that you have to go back to the work order on the left side of the page and start over instead of going right back to the list you were working on when completing or closing an order.

The flexibility and automatic features that it has.

I wish it was able to connect to more of the other devices we use around the building without the need to build our own code.

I like that everyone on my team can access the calendar and see all the events that are happening on our campus.

I don't like that when we have multiple off-site location events they look like conflicting events. It would be nice to differentiate between them.

Quick and easy it interacts with team well for coordinating events and set ups and well as scheduled maintenance.

We appreciate the opportunity to merge multiple systems into one cohesive tool.

There has not been a lot not to like. We are still learning how to engage the system in new ways.

eSpace allows us to easily manage and control spaces within our facility. It also allows us to control HVAC and prevent double booking.

eSpace is sometimes difficult to use across a variety of different platforms and devices. Outdated devices will have trouble interfacing with it.

It is comprehensive software that is so easy to use. eSPACE has taken a complex issue of operating and maintaining a facility and simplified the process so that virtually anyone can use it.

Software works without issues. Have tried other software that broke every time an update happened.

In some ways, I wish it integrated better into existing systems. But it's something we knew going Into acquiring espace.

Our organization had been using ACS for scheduling meeting and events for a few years now, so i wasn't so sure about the change even though i am still new to the group. But when we did the training and i was able to actually enter in a meeting it was SO EASY!! You just click add event and start making your event. It gives you the spaces and resources you can use, what's full or taken, and it even lets you add pictures and people as a reference. It can be super fast to enter in a new event especially if all you need is a room. Also has different views for the calendar so you can see what all is going on in your organization for the day, week, or month. Coming soon, we will be able to enter in work /maintenance request which will be even better! Overall, this website makes my job a lot easier.

None so far. I haven't had a lot of practice with booking large events so I can't say if it has any down falls.

I can use it on my iPhone. I love that I can include a photo of an issue for a work order. I love that we can have our work order software and event scheduling software in the same place!

We have multiple campuses and so when viewing events all campuses are merged together when viewing on the app. Also, some features are not easy to find.

I can schedule spaces for meetings easily now that I understand how it works. It's also easy to make recurring reservations.

There are so many unnecessary features, so it takes a while to get used to the flow. It would be helpful if there was a base form with the minimum necessary features, with an option to build out more when relevant.