eSPACE Reviews

I like the calendar view and for the most part the ease of use with setting up an event. Some details are harder to remember to include with my events especially when I don't enter events often.

Some of the reporting is quirky and incomplete. For example: An event that spans over 2-3 days consecutively only shows the first day of the event in the set up report so I need to be extra careful to look in other places to make sure I have all the info. I would love a report that shows all the info of an event in one spot as I export this info to a PDF to share with my team as our tasks are split up per event.

We have used eSpace for years and love how we can all be on the same page about what areas of our building is being used. My favorite feature though is being able to embed the calendar on our website.

There are times where the notifications are wonky. I'll get emails to approve an event that isn't something that I'm responsible for. That may be an internal issue, but that's the only complaint I can think of.

The software has a low learning curve and is intuitive. Customer service is responsive and helpful. Work orders can be submitted without a login. Work orders can contain custom forms to aid in more complex or unique requests. eSpace has mobile apps for iOS and Android (most work order systems rely on mobile webpages too much). Great modules to support assets ("Equipment"), inventory, and recurring preventative maintenance work orders. System is actively being actively developed and upgraded on a regular basis. Web interface is well designed and spaced well to use with a tablet or 2in1 laptop computer. Low cost and easy payment options. eSpace functions well as a work order system and event management system which = less administrative work compared to managing 2 systems separately. Easy to setup the system without training, but setup training is provided at a low cost if needed. Overall its a great product supported by a great team. Though some functionality is lacking, I am betting that with time, eSpace will be able to turn their great system into a top competitor in the field.

The software is lacking some advanced functionality. There is some give and take to have an event management system and work order system tied together in one system. The list of rooms/spaces is truly a mess (very clunky to navigate, constant issues with users selecting multiple rooms by accident because it is not remotely intuitive). The Android app is slow to load work orders (seems to be due to the app attempting to load rooms/spaces). Customer service is responsive, but always tells you to go vote on features rather than giving timelines. Voting on a potential cool new feature is perfectly fine, but having to vote on critical functionality is simply an annoyance.

1. Ease of use. New users have had very little problems using this software from the 2 word documents I created for new users and give to them before they can use the software to create an event.
2. Ease of making changes. The software makes changes and applies all the way through all existing events on our calendar.
3. Functionality of the software meeting our needs. Providing this as an online process, having the calendar ported over to our website and being able to print weekly and month calendars is a real plus.

There have been a couple of very littles things that would have been cool to have but I understand it is very difficult to meet the needs of every organizations little differences so I cannot enter any Cons!!

Quickly and easily allows staff to customize singular and ongoing meetings/events. Public events are immediately added to our church calendar upon approval, which can be linked to event pages making it easy for our guests to access information. We use eSpace for it's most basic functions, but it's been an invaluable planning tool for scheduling, resources and setup for 40+ on campus meetings/events per week.

The latest update makes editing events and spaces more difficult than previous versions. Users often think they've complete the form without selecting the final submit button, leaving events in draft form and requiring follow-up.

Ability for set up crews to be able to view set ups on the app instead of printing out daily reports. Creating forms for certain room's needs is essential for our church's needs. However, this is not a unique feature to eSPACE. We look forward to having a work order management system which is the main reason we chose eSPACE.
Phone calls with eSPACE have been helpful.

Was told before purchase that the set up would be easy. A kind but inexperienced employee advised us incorrectly about how to set things up and it caused hours and hours of extra work. It would've been helpful to have a game plan of specific things to consider before structuring our account - best practices. We basically had to figure most of it out ourselves. The template instructions didn't always match the actual template.
The app often has glitches - specifically when viewing the calendar the screen turns black or the events for a specific day do not load. You can usually back out and try again and it resolves.
We have had some long delays while waiting for an answer with Live Support. It hasn't been a huge problem but when first time users are asking questions and trying to learn the system, it is discouraging to them.

The upgrades that come out are really incredible. The staff have called me during support issues, they have changed certain things at my request, they are extremely friendly and generous, and all of this just seems like icing in comparison to the product of what eSpace has to offer. I really enjoy the "Post Idea" feature, as you can tell how others are using the software as well.

I would love to see ways to download CSV files, edit them, and reload them for things such as inventory, equipment, etc. An internal chat program would be a nice addition as well. It wouldn't surprise me if these come in the package in the near future, but one of this keeps me from getting the most out of eSpace right now as it is, though.

It allows me to reserve spaces easily and inexpensively.
I can email messages within the reservation to communicate with the person who made the reservation.

I am unable to connect it to billing somehow. That would be ideal.
The communications aspect is a little primitive. I am able to communicate within the reservation summary, but I am not able to easily copy others in the organization so they too have a copy of the approved reservation.

It allows me to visually see all events going on in the church so that I can plan dates, rooms and times easily for an event, whether it's an ongoing ministry or a one-time event.

Certain changes (such as adjusting duration of an event) can cause my event to be "kicked out" of first priority, causing my event to have a conflict with another event when the secondary event should have the conflict. Very frustrating.

The ability to have multiple users of varying editing capabilities, this allows our large staff to make scheduling requests without having to directly contact me.

There are some aspects of it that I feel can be a little more intuitive. Also - Sometimes it can hard editing series vs. occurences

Overall ease of use compared to our former application.

There are some steps that could be eradicated in creating events. Also, the programs sometimes is erratic when attempting to make adjustments in recurring events.

This software is very easy to learn. I like that you can not overbook a room.

The only thing I don't like about it, when deleting an event there is no way to delete just that one day.

The system allows for customization without over complicating things. Information is key in facilities services and through the program we have been able to open clear and trackable information with our clients.

The system works for what we need and it does it well and reliably so its hard to point out a downside.

Web based so it can be accessed anywhere...on your computer or mobile device. You can easily attach equipment needs to your reservation. Can notify participants of the event via email.

Lots of scheduling possibilities. We thought the program would answer our needs. we need to communicate with a large number of groups.

Hard to train all the people who will need to interact with the program.

E-space is very user-friendly and easy to understand. I am not a tech person, but I have no problem figuring my way around e-space. It's also easy to correct an error.

Reserving specific space: E-space automatically reserves every room in the facility if the requester clicks on the site. I always have to check every request to ensure that every room was not accidentally selected. Not a big deal but time consuming.

What I like most about this software is how detailed it is when making reservations that it allows nearly zero issues.

At first, it can be a bit complicated to use because of how much information is asked.

Easy to use and very clean and functional Dashboard. The support team is great! Their response time is almost always immediate if not definitely before end of day.

Not completely compatible with our needs (church), but they do try to adapt to our needs.

I only have to enter a repeating event once and I can can pick regular dates or random dates. I can also easily remove or adjust a specific date with a new date, time or location.

My computer chimes when I save the event. I usually turn off all audible indicators and I can't seem to find that feature in eSpace.

Our organization had been attempting to use spacing features on Office 365 for the past several years. Overtime we began to lose the functionality we needed from a software. That is when eSpace stepped in. The software has been great in improving scheduling out rooms but also with ticketing different departmental projects.

Overall we have enjoyed the project, but as with any change in an organization, the rollout was slightly cumbersome.

How user friendly the software is not to mention how teachable it is to the older folks.

its hard to navigate around on it until you have really leaned the system.

The amount of locations we a can manage and the many people that can be users on this database. The variety of things we can add to days/events

Too many restrictions placed possibly by our own Administrators....but would like a little more ability to override ppl who simply aren't using it correctly.

Concise controls for input of event
Ease of updating events with changes

Difficult, at times. to make simple edits without going through a long approval process

Seeing at a glace what is scheduled. Being able to hover over an event to see basic information and the option of making an event public or not.

The different printing options/page set-up. I would like to see more options for printing events for people who are not computer savy without upgrading to the report option.

Very easy to use. Helpful for our organization, especially since we have several meeting spaces - allows us to stay organized.

the popups every time i log in asking me to chat are unnecessary - i log in several times a day and this is interruptive.