PaySimple Reviews
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299 Reviews
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Excellent Payment Processing Software
Reviewed on 05/07/2019
Meets my needs and overall have been very happy with this software. Really sticks to what the name...
Meets my needs and overall have been very happy with this software. Really sticks to what the name says - a simple payment solution!
Pros
Great fit for any small, but growing business. Easy to set up, and use, clients seemed to like it and the customer service has been solid and very helpful with any questions.
Cons
Small changes like making it easier to search for past transactions. Right now it's a little cumbersome.
- Industry: Construction Software
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A surprisingly useful tool for totally managing credit cards sales.
Reviewed on 06/08/2019
I manufacture, sell, and ship industrial coatings worldwide with a strong focus on the Southern...
I manufacture, sell, and ship industrial coatings worldwide with a strong focus on the Southern states.
Pros
It works as advertised! The dashboard only focuses on the essentials you need to know about. The overall structure of the package is utterly logical. You can easily find credit card customers, easily see how much they have purchased, all of the related invoices and the crowning glory of this product is the fact it tells you when the customer actually paid and it tells you immediately. Again the Dashboard is a major feature because it not only has charts for sales but charts for whether the sale closed relative to it being "out there, unpaid". It tracks Settlement Summary, Failed Transactions, Expiring Credit Card Schedules, Recurring Payments, Invoices ( Past Due, Paid, Unpaid, Invoices Sent, and Overdue. There is a past due invoice Aging chart, Unpaid Invoice Exposure. It is very useful to be able to "eyeball" all the possible problems when you have one page showing all the sources of a crisis.
Another positive is that they deal with the Credit Card bank, thus managing security issues such that you never have to fear the dreaded "Clawback" due to your own mistakes. A neat friendly package.
I am so used to poor service from Software companies that I expect it. The service people at Paysimple are very motivated to make you happy. This tells me the management at PaySimple is strong.
Cons
I cannot think of a complaint I have had in two years of use. I wish I could to balance this report with negatives but there are none. I do wish they had a non-credit card version. Then I could lose my existing accounting package(an expensive subscription).
- Industry: Civil Engineering
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
My Review
Reviewed on 13/09/2021
I would not choose this software or recommend it unless the above two things are fixed.
I would not choose this software or recommend it unless the above two things are fixed.
Pros
Easy to use for invoicing and the customers don't seem to have a problem with using it.
Cons
After creating a customer and then rebilling that customer several instances of their name comes up. There should be just one name that comes up. This is annoying. Also as mentioned above the ACH payments are combined and when my bank feed gets it i don't know which payments were combined. In the Reports show how the payments were combined and paid. This is important and would save me hours of time.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
My PaySimple (PS) Experience
Reviewed on 20/03/2017
Our company tried two other payment systems before finding PaySimple(PS). We are very pleased with...
Our company tried two other payment systems before finding PaySimple(PS). We are very pleased with the system and the staff we have been in contact with. There have been things over the past 2-3 yrs that we would like to see changed or things that didn't meet our needs. At those times the staff have stepped in to write down our needs / suggestions and try their best to accommodate our needs. There have been many helpful changes to PS over the past 2-3 yrs that have made the system better, more efficient, and more user friendly.
The support staff has been a pleasure to work with! She is patient, caring, sincere, and knowledgeable. She goes above and beyond to meet our needs.
We are pleased with PS and would recommend PS to other companies.
Pros
Easy to learn and understand; easily accessible
Cons
There are areas that I believe need some adjusting. What page the system bounces you back to once you have completed something; on creating invoices the cursor always jumps back to invoice # after each item entered; and other minor things like that.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
September 2021 PaySimple Review
Reviewed on 10/09/2021
PaySimple has been great for our business. Most helpful is that customer service is easily reached...
PaySimple has been great for our business. Most helpful is that customer service is easily reached and very responsive. Customer service is definitely a strength in using PaySimple.
Pros
PaySimple makes it easy for our customers to make payment and view their accounts. It also is very user-friendly for our business administrator. The notifications of payment status allows for sucessful tracking of fees.
Cons
There are some features that have yet to be added. Would like to be able to delete categories without contacting the company. Trying to discover the best way to organize category items from one year to the next.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great service!
Reviewed on 13/09/2021
Pros
My team loves how use friendly and easy it is to use. Great value. We’ve been a customer for many years!
Cons
I’d love for it to integrate with our CRM.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Easy Processing on Online Payments
Reviewed on 13/09/2021
Pros
Makes processing ACH and Credit Card payments simple
Cons
Having to wait 5 business days for ACH payments to actually post to our account
- Industry: Health, Wellness & Fitness
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Great features and affordability
Reviewed on 17/09/2015
When I started our little martial arts school, I knew what the industry expected and where things...
When I started our little martial arts school, I knew what the industry expected and where things were heading. So, it was important to me to keep my costs low, without sacrificing functionality. I use PaySimple for everything from invoicing our after school programs to staying on top of automated billing each month. For $34.95/month it beats the hell out of the other big brands I've tried like First Data. Not only do I get more for less, but the customer support has been phenomenal each and every time I call.
Pros
Ease of use, functionality, ability to generate reports, notices when recurring billing customers have cards that are about to expire.
Cons
Too long of a checkout process for online sales. I need to pay for Shopify in order to make the online buying process easier on potential introductory and trial members.
Response from PaySimple
Thank you Aaron for the review and feedback. We're happy to hear our customer service team has been so helpful and that our product is helping you manage your recurring billing and stay on top of payment notifications. As always, feel free to call us for any additional help: 800.466.0992.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Customer service is excellent, ease of use not so much
Reviewed on 08/02/2018
Excellent customer service
Excellent customer service
Pros
The software itself was okay, it had issues with check out more than I would like. However, Customer service was excellent, very attentive and not condescending at all--rare in today's world.
Cons
It was difficult to know where to go for what within the system and checkout got hung up often--not good.
- Industry: Accounting Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great, but little expensive
Reviewed on 05/01/2019
Pros
It allows user to set up monthly/quarterly or annually auto-debits for recurring customers which most of business offering subscription uses.
Cons
Its expensive, the transaction charges are not competitive. In case you want negotiation over charges you need to do big transactions
- Industry: Financial Services Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
PaySimple Review-A great product
Reviewed on 08/09/2021
I have never had a bad experience working with PaySimple.
I have never had a bad experience working with PaySimple.
Pros
Super easy to use. If you have issues, and no time to contact via a phone call to PaySimple, using the PaySimple chat for assistance is a breeze. I like that a lot. Calling PaySimple is easy too.
Cons
I don't care for the calendar on recurring payments. You click in it and it will take you back to the month before or even two months before on the start date.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Very useful software
Reviewed on 13/09/2021
If i have any problems or issues customer service is always available and quick to answer.
If i have any problems or issues customer service is always available and quick to answer.
Pros
Easy to set up and get clients going. Clients can also log into their account which i like.
Cons
Could have a more modern look, i feel like its a little outdated. Wish I could issue partial cc refunds.
Alternatives Considered
QuickBooks Online AdvancedReasons for Switching to PaySimple
Better pricing- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
PaySimple easy to set up and use
Reviewed on 03/09/2021
We have launched a subscription program to great success.
We have launched a subscription program to great success.
Pros
The product allowed us to launch a subscription program with little development and within weeks as 90% of the required functionality was out of the box.
Cons
I wish there was more options to customize features based on user’s preferences.
I wish custom fields could be edited after they are entered.
Alternatives Considered
ABC IgniteReasons for Switching to PaySimple
Easy of launch and no development costs- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Pay Simple Is a Great Software
Reviewed on 08/09/2021
Pros
I like how user friendly PaySimple makes the web platform. Additionally customer service is incredibly responsive and helpful.
Cons
The fact that there are two different platforms for merchant services which make the charges less transparent. You have to actively check on them to be in the know.
Reasons for Choosing PaySimple
Needed an online portal option- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Paysimple is A++++!
Reviewed on 08/09/2021
Pros
When our company first started up we quickly gained a lot of financed customers of which we were manually processing payments every month. This got old quick and we worried that payments would be missed. Paysimple was the answer to our problems and we couldn't be happier with the service!!
Cons
Paysimple has everything. There are a lot of features we have not used yet but the main purpose for which we purchased the service (recurring billing) is the number one feature for us and it works great every month we don't have to worry about payments.
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
One of the best decisions our company made!
Reviewed on 03/09/2021
We have moved the majority of our customers from using their Credit Card (and incurring fees) to...
We have moved the majority of our customers from using their Credit Card (and incurring fees) to ACH/EFT. This has saved our business a TON. It was incredibly easy to implement and we had help from day one. If we need something (which we never do), they always get back to us in a timely manner.
Pros
PaySimple is incredibly user-friendly. We chose PaySimple as a processor for doing EFT transactions for our Accounts Receivable. We were spending a TON in Credit Card fees, and our customers had been asking for a way to pay by check over the phone or online. PaySimple was hands-down the best of all we looked at! The implementation process was great and support is amazing.
Cons
Lack of integration with our ERP software - which we work around by using reports
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great billing service and software
Reviewed on 01/06/2021
Pros
Ease-of-use and set up are some of the key features.
Cons
It’s not exactly tailored to a martial arts school needs. It isn’t a one stop shop solution for our industry.
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Simple and easy to use
Reviewed on 29/09/2022
Pros
This is easy to use and set up. I manually enter the information from PaySimple into our Customer tracking software, and our accounting software, but it is easy to use.
Cons
I would like for them to adjust the software to be able to differentiate between credit and debit cards so that we don't have any possible legal issues due to the differences between credit and debit cards.
- Industry: Consumer Electronics
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
As the name suggests, it's just Simple.
Reviewed on 03/09/2021
The product is easy to use, customizable and the customer service is there when I need them.
The product is easy to use, customizable and the customer service is there when I need them.
Pros
All businesses need an easy way to bill their customers. My business requires it monthly for every customer to generate the recurring revenue that my company depends on. PaySimple offers an easy way to do this and I can rest easy knowing that on the 3rd day of the month, the funds hit my bank account.
Cons
I would like a way to place monthly recurring billing on invoices with multiple products sold to an individual account.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Ease of use
Reviewed on 08/09/2021
It works for our needs but could be more user friendly.
It works for our needs but could be more user friendly.
Pros
The recurring payment feature. Ease of use when taking a payment from a customer.
Cons
Searching a customer from different screens is very cumbersome. Searching criteria is not consistent from screen to screen. Some screens require first name first and others require last name first.
Payments via checking withdrawal do not appear on our daily failed payment report.
- Industry: Sports
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
It’s been great for years!
Reviewed on 04/09/2021
Overall, Paysimple has great customer service and is easy to understand!
Overall, Paysimple has great customer service and is easy to understand!
Pros
The software is user friendly and does a lot to let you get a complete view of your business!
Cons
After the software was improved, I had difficulty in adapting to the new software.
Alternatives Considered
QuickBooks DesktopReasons for Switching to PaySimple
Better customer Service!- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Strong, Effective Product
Reviewed on 08/09/2021
This software has allowed my company to streamline payment collection across our team of employees...
This software has allowed my company to streamline payment collection across our team of employees and contract workers. It’s allowed us to innovate by incorporating QR tags to collect payment which has helped us stay up with the tech savvy our clients are expecting.
Pros
The ease and user friendliness has been helpful from roll-out up to now.
Cons
Navigating some of the duplicate profiles that can build up in the customers section.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Pros
Reviewed on 08/09/2021
I have only been with Harris Federal for about 6 weeks. Overall, my experience with PaySimple has...
I have only been with Harris Federal for about 6 weeks. Overall, my experience with PaySimple has been great.
Pros
It is easy to use and customize. Also [SENSITIVE CONTENT] is great. He has been really helpful in helping me learn the program and utilize it more fully.
Cons
There was an issue this past week with billing schedules not running as they should have. This disrupted payment plans that need to stay on schedule
- Industry: Security & Investigations
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Customer Service, A+!
Reviewed on 27/03/2017
I have always had amazing experiences with the customer service! Whether big or small I felt...
I have always had amazing experiences with the customer service! Whether big or small I felt important with my issue. The applications are great and easy to use and learn. Our team would highly recommend PaySimple as the best tool for their needs!
Pros
The ease of use and how many tools they have inside the program to help manage.
Cons
Personal Preference, I would like to streamline the dashboard. Taylor it to what our company uses all the time, not have a generalized set up.
- Industry: Accounting Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Recurring Bill
Reviewed on 09/09/2021
My overall experience is great so far. Hopefully it remains same.
My overall experience is great so far. Hopefully it remains same.
Pros
That we can debit our client fee anywhere without disturbing them and we are getting monthly payment on time.
Cons
When i complaint about bad list, it never resolve and i even do not know how my client ended up in bad list.
We save account numbers then whenever we need them we can not get it from paysimple.