Regpack Reviews

Filtering options, pulling reports, in-software messaging system, professional look-- Regpack has truly changed the way that we register for our summer program. Everything was so simple to use for our parents who are constantly on the go. Everyone at Regpack has been extremely helpful, courteous and professional in each interaction. I could sing Regpack's praises from the mountaintops.

Email Server issues, lack of personalization/customization in the messaging system-- these are truly the smaller issues that I've had with Regpack. As a communications coordinator, I want our brand to be consistent throughout every platform and communication medium; however, I realize that the messaging system could possibly be built out so that all messages look the absolute best.

We've been frustrated by the lack of options in other registration software. The way Regpack is set up, we can do pretty much anything we want. We especially love the payment plan options and that they are completely customizable and automated.

Because there are so many possibilities with Regpack, the learning curve has been steeper than with previous systems. Previous systems we used prioritized ease of use, but that also meant that are options were extremely limited. Luckily, we had a project manager to help us through setting up the system, this was invaluable.

MANY knobs for adjustment (but, it because also its issues)

1) Having a lot of knobs is a good thing ONLY when it helps customers' productivity. Often one size fits all is not the best solution.

2) The system requires a somewhat tech-savvy administrative staff to manipulate. COMPLETELY defeat my purpose to subscribe the service; as I have already written in-house one myself, except customer portal portion. To get it right, hiring an admin staff who do not have reasonable technical skill is not suitable.

3) Technical support needs to be patient listening to customer's issue; instead of coming across dismissive. One of them often went off the tangent to talk about many details that I have already known; but still not answering my question. I am always left frustrated and exhausted after talking to your support; as he finally got to answer my question after 10-20 minutes having him talking most of them instead of trying to understand my issue. I understand he wants to make sure to give me as many details as possible; but it is ONLY effective IF it focuses on understanding my question first. Another one was just wrong, and often came off dismissive.. Once, she just told me I should run it on firefox instead of Chrome instead; and nothing she could do to help!? She must think Chrome with over 70% user market is not a crucial , but I should just focus on firefox (with less than7% user market).

4) searching thru their knowledgebase is like finding a needle in a hay stack.

5) report misses clarity on students' info.

The software is customizable which was something we looked for for a long time.

Sometimes the features are not very intuitive and it can be a little difficult to navigate creating an application or form from scratch. Which makes it feel like the company is forcing you to use them to help you create your product which could cost extra money, that we as a non-profit, don't have.

Regpack makes the online application and event registration process seamless, organized, and efficient.

It takes a little time getting used to, but the demos and one on one trainings shortened the learning curve.

The software is very easy to use and customer service has been amazing. From set up to learning how to use the product it has been a great experience.

At this point I can honestly say that I like everything about this product. The only thing I could say I would change would be that I have to enter a security code every time I log on.

Affordable. Their programmers have worked with us on necessary customization. We are a seasonal business, so are just starting to look at next season, and see that there are lots of improvements, but we have not tried them yet.

Because we have different kinds of memberships and extra services, it has been a challenge to program and sometimes it has taken several tries/tests to get things to work smoothly. Also, their constant improvements sometimes get ahead of us (seasonal users), so we have to re-learn how to handle something that is changed.
We have had some problems getting the kind of reports we need, but that may be more our lack of training/understanding. When the funds are conveyed, their reports (but not the actual deposits) with the details have sometimes taken an extra day or two, and the format (which may come from their card processor, not RP) could could be better.
(As seasonal users, our frequency of use, the question below, varies...several times a week during our peak registration time, then very little the rest of the time.)

Working with Regpack has saved me time and money! I really appreciated that I could send a copy of last year's forms (from another system) to the developer to create a draft system in Regpack. I like the ease of personalizing registrations by adding comments or awarding a scholarship. The ability to send and track emails within the system is fantastic. That function alone has saved me from hiring additional admin help. The filtering system is also helpful, as we have multiple instruments and type of registrations (teachers, students, parents). Another thing that has been really useful is the ability to see and modify a user's registration after it is submitted.

I also like being able to work on multiple unrelated projects for different teams.

Because it is so powerful, it takes a while to learn the ins and outs. I'm sure there are functions and capabilities that I am not using because I haven't discovered them yet. It has been frustrating at times to not find what I'm looking for in the help pages and have to send an email and wait for a reply. I appreciate that the auto-reply has an option where you can let them know if it's an urgent need. The help desk has always replied within the promised time frame with what I need.

Ease of online registration, generating reports for our needs, automatic payments = greater cash flow and reduces the amount of non-payments we used to have. Online registration reduces the paper forms and customer traffic to the office. Desk side chats are helpful with Regpack staff. Customer support is available whenever there is an issue.

Setting up discounts in our system is difficult because we have so many products and different tuition rates for each consumer. Many times throughout the year we need to adjust a consumer's tuition and I wish it was easier to do.

I am very upset that I have put money down on a software for my Summer Camp that does not have ease of use or basic functionality.

They have several glitches in the software. I would not advise using them as they can't make switches for easy things.

for example, I have to fill up a spot on my summer camp - I have 40 available slots. I wanted them to be filled upon deposit being paid. They didnt do that. They set it up to fill as someone selected them (and not paid). Then I asked them to change it to deposit only (as I don't want to be running reports daily and adding to my already very busy schedule). They said they cant change that. So, basically now I have to run a report daily, remove all the people who have put it in their cart (even though that is counterproductive, as i want to be sure that they not have to put it back in - they are less likely to book if they find it to be gone later) I'm so annoyed at the level of customer service.

I think they should clear say in BETA phase, and be charging a hell of a lot less for a software that doesn't have basic functionality. DO NOT RECOMMEND.

Here I am on the day of my launch and I'm seriously UPSET.

The software and lack of developed platform

Regpack gives me the ability to easily manage our tour registrants/travelers for multiple tours. Project setup is easy, and since most of our tours are similar, being able to copy projects saves a ton of time. Reporting is simple to customize, and gives me access to the data in any format I need.

Imbedding into our existing WP front end is a little clunky, but I can't blame all of that on Regpack. While our registration process isn't impacted, I do with we could get a couple of things ironed out.

The triggers, ability to apply different discounts, customize products and e-mails, track progress/growth; easily see which classes are filling and which need more marketing; ability to 'trigger' e-mail to admin for special needs student alerts and so much more.

Every once in a while there are glitches or small errors in the system. When I try to clearly send an e-mail to support about the issue, I sometimes get replies that make me think Reg support team did not ready my note very carefully. Then there is a fair amount of back & forth before things get worked out. This can be frustrating when time is critical.

The ability to have grant applicants log in to complete applications and manage their application process is invaluable. It has saved us tons of time and allowed us to be more efficient in our granting process resulting in greater ability to assist more of our team members in crisis.

I wish the user management system was a little more intuitive. It is also somewhat cumbersome to create forms.

Regpack is very intuitive and easy to figure out. I especially utilize the forms, triggers, and token features.

There are some odd glitches with the software. For example, sometimes when I change the status of a user, certain forms disappear. They are easy enough to add back, but I am not sure why this happens.