Dayforce HCM Reviews

Flexibility coupled with cutting edge technology is allowing me to produce reporting and analytics our firm never thought was possible. At the same time, I am replacing all my manual processes with streamlined automation saving time and money. Finally, I am greatly increasing our professional culture in and outside the firm. My firm will never outgrow this solution. Love, Love, LOVE my Dayforce!

The only opportunity I see is the space between go live and what come next. With so much training material available, it hard to figure out a succinct plan for turning on the rest of the solution. A clear cut plan or guided track to bring you through the videos and then the correct guide would be helpful. I end up bouncing from guide to dig and guide and watching a video a couple of times to get things rolling.

-Ability to control the majority of your settings
-Real time gross to net calculations
-Great payroll auditing tools
-Many standard reports and ability to tweak them to your needs
-Auto setup of a lot of policy assignments based on data management criteria - eliminates human error

THE IMPLEMENTATION PROCESS - We went through at least 3 weeks worth of work to gather all our settings, decide on how we would like it built, did research on the best way to put our data in the system, even received guidance from one of their recommended consultant groups, THEN went through 16 hours of Discovery calls to talk through how we wanted the system setup. In the end though, all the job codes and mapping we requested at implementation went out the window and they setup the system based on the data from our old provider, which was a mess and part of the reason we moved in the first place.

We are now a year into this project and 6 months post-live and are STILL trying to cleanup the mess caused during implementation. My time and my team's time is dominated by this cleanup process.

Lastly - we are currently have a major struggle with funding our 401K. Apparently, 401K funding is currently only done via check and NOT ACH. We have 3000+ team members and 90+ locations - we cannot have that many 401K checks being cut bi-weekly. In order to setup as an automatic feed, there would have to be a separate file feed for each location, based on software limitations - which means 90+ file feeds - all associated with a cost to build and to maintain should there be a change required.

I truly believe (and hope) that once it's all cleaned up and all settings are the way we need them to be - we will be in a much better place but this process has been extremely difficult.

I use Dayforce daily to get time record and time sheets for each employee. I can also keep record of time off and vacation leave which is easy to keep record of payroll

It took awhile to get use to the program but with the customer service it was easier.

I like the 'one' database aspect the best.

Implementation was very lacking. Nearly a disaster. I am over 2 years in and still have not been able to get everything we originally intended to do up and running.

Dayforce HCM is a reliable software and easy to use. Having payroll, HR, onboarding, benefits, attendance, and much more combined in one software is significant. Dayforce HCM meets our needs.

The benefits module is what I like least about Dayforce HCM. It can be finicky at times.

Dayforce is a great platform for many HR related purposes. You can track/assign employee hours and shifts, monitor and approve time off requests, and calculate payroll. In addition, it allows employees to monitor/track their benefits, retrieve pay sheets, change direct deposit information and more.

Compared to other software that is payroll only, Dayforce is a little clunky. It takes too many clicks to do simple things like adjusting time clocks, approving payroll, and using it as both a team manager AND an employee. Certain features, such as a manager adding a time off request for an employee, requires Silverlight, so we can only do that with Internet Explorer and no other browser.

Very easy to maneuver through screens once you get the hang of what you want to see.

Terminated employees were not included in the search feature but this has recently changed and a box has been added to show those employees.

The ease of and accessibility of reporting and the self-service features for employees, including the always-expanding app, is wonderful. I also find the handshake between the onboarding feature and the HR to be a strong plus.

I feel like my con is less about Ceridian as a platform and more about the lack of cohesiveness offered by the support team. I feel like the value of and quality of communication and follow-through vary wildly from case to case.

It has a lot of features that will keep all employees and managers happy throughout the use.

Lot of at times unclear connecting steps and very long process.

The broad spectrum of available uses. There are many options that make the day to day operations of keeping in tune with your workforce very simple.

Some of the features could be more integrated with each other but overall not much negative.

Dayforce puts information into one platform, HR, Benefits, Payroll.

Functionality and reporting are clunky. It is hard to get information out and into one report. We have had to do more things manually, especially, in payroll than what we had to with a prior vendor.

We love that we have been able to go paperless in all of our HR processes from application to termination. We no longer use paper apps, compensation change forms, benefits apps, or onboarding documents. Everything is paperless. We can look in the system and see where approvals are sitting. This has made our HR flows and processes so much easier and efficient. We also love the one employee record. From application to hire we only have to enter their information once. We have significantly cut down on our errors and the spreadsheets we used to keep to follow all of our processes. Our Onboarding is streamlined and professional. New hires can fill out all of their documents prior to the first day of work, so that we can maximize our first day with them. And finally Support. The Support Team is world class. I can't speak highly enough about the responsiveness, expertise and efficient way the support team works with their clients! Ceridian gets an A+ for their support.

Prior to the newest upgrade to 53, Reporting was a bit clunky and difficult to understand. As a busy HR Leader, I don't have extensive time to take a bunch of classes to learn how to run reports. They need to be easy, user friendly and intuitive. Prior to the upgrade they were not. The new Reports module has come a LONG way in improving this. The reporting module is now in HTML and much easier to understand and use. Other than that, I cannot think of one other Con to the Dayforce system. I came from a very different provider that I was extremely displeased with, so it makes it a little more challenging to find Cons. I am very happy with the decision to move to Ceridian.

It is highly configurable. It handles changes due to union contracts with ease.

The new HTML timesheets have some quirks. I feel hopeful they will be worked out.

One database means data is always consistent throughout modules. The flexibility within the configuration is unmatched. Beautiful appearance and very user-friendly.

The switch from SilverLight to HTML has been slow and each release has been somewhat buggy initially after upgrading.

I liked that the buttons were big and accessible and easy to see, and that they later modified different types of clocking in and out (lunches, etc). When they updated the software, you could tell they tried (and succeeded, partially) in simplifying some of the screens for users.

Past versions of Dayforce would freeze up a bit. Also, any time anything went wrong (sometimes a log in or out didn't take, sometimes a time would need to be edited) the manager or boss would have to personally modifying these issues. Under good management, this wouldn't be an issue. Under bosses who can barely handle stress and take systems errors out on their employees, it's a complete nightmare situation. This is where Dayforce could really look beyond coding issues and consider how to socially engineer better customer service solutions so even technically challenged supervisors can use the system easily.

Dayforce HCM (DF) is a great product for payroll, which is the company's core offering. They have incorporated other HRIS modules into DF, some of which work extremely well. Dayforce does a great job of using only one employee record for everything, so there are no internal interfaces, and all changes are made real time. The company keeps up to date on all regulatory changes, and is quick to roll out updates and fixes to the software, which are seamless because they happen in the cloud. Works great for both our US and Canadian populations.

Dayforce does not process payroll in Mexico, so we cannot use it for the sole solution in North America. The reporting on data is sometimes difficult; the tool is pretty robust, but some common-sense reports are almost impossible to build, due to the cumbersome process of linking data fields together. This is getting better, but still lacking. Support response times are usually timely, but support personnel are not always knowledgeable enough to fix the issue right away. Any extra work on the product is always billable, and never cheap. Due to the design of the product, any changes to the company's organizational structure will almost certainly result in a long, expensive project to update the product.

Our business was heavily paper driven prior to using Dayforce. We had an older payroll system, no benefits administration, a separate time and attendance system outside of payroll, a manual recruiting and manual learning process. What I like most about Dayforce is that it’s a single platform that will house all important employee information is together. I no longer have managers calling to ask if someone has vacation time available, or if someone took a class. It’s visible to managers at the touch of a button.

Dayforce has also allowed us to customize our system to the features we want and need. We are using payroll, WFM, Time and attendance, benefits, recruitment, performance management, compensation, on boarding and learning.

It has allowed us to transform the way we do our jobs by eliminating all the paper forms and empowering our employees and managers.

The downside is that each module that we purchased is a separate cost. This is a good and bad thing, we only pay for what we need, but since I want everything we need to pay for it.

There are multiple things that I enjoy about Dayforce HCM, some of which include the ability to simply and efficiently administer payroll information such that employees would be able to enter their personal bank account information, how they would like their pay distributed among multiple bank accounts, if applicable. I also very much like the simplicity of the user interface when dealing with benefit administration, which can get very confusing with other HR softwares, but not with Dayforce HCM. Keeping tracking of PTO is also very streamlined, as the amount of PTO available increases, or decreases, in real time. Paystubs are easily accessible, also. Lastly, customer service, whenever needed, is always happy to help and is always available to answer the call in a just a few minutes. Highly recommended.

The only possible aspect that I can point out as a negative when it comes to Dayforce HCM is its pricing brackets. Compared to other HR services, the price is a bit more expensive, which may become an obstacle for some, but when considering the value of the service you would be getting, I feel it is well worth it. Outside of the potential pricing barrier, I honestly have nothing else to point out as a negative, as the service does everything it promises to be able to do, and efficiently.

Cloud Base accessible and portable. Easy customization as clients we can create and modify fields on our own very quicly

The difficulty interfacing data, and the there is much opportunity for improvement in interfacing. Most of the interfacing had to be on our own with little support. We think the support was not enough and has created delays and painstaking situations.

Dayforce HCM was the first payroll software that I worked with and still work with daily. It is easy to get acclimated to the software, and it is quite straightforward in terms of onboarding employees. It is easy to have integrations with Dayforce into our other time-tracking software's, and we have had no issues with customer support.

We used Dayforce for employee onboarding. Unfortunately, it seems as if this feature is not very functional on a cellphone or a mobile device. Many of our employees did not own laptops, so there were frequent difficulties in trying to get them to complete the onboarding, as they could not open the software.

Dates in dayforce are also very stringent .If there is any errors with any dates, it is a headache to attempt to fix and frequently will take a team of us to try and see what is going on. It can feel like a picky/finicky software to use.

The main issue for our company, is really the onboarding piece as it should work and be accessible for everyone to use, despite the device.

Dayforce has been great for all our time and attendance needs. We just implemented the payroll module which has now replaced an old outdated system. It has saved us time processing payroll therefore saved us money. It's also been great for allowing our employees to record project coding hours for units they have worked on for the purpose of billing our customers for labor costs. Exporting and importing can be set up automatically or done manual for all reporting requirements. I love Dayforce!

The only issue I have with Dayforce is the reporting aspect. Any reports that are configured that come with the implementation are set up and ready to go. But when trying to make one of my own it's by trial and error. I have taken one of their free training seminars, but need to revisit it to see what I'm doing so I can correct things.

Single platform HCM with real time functionality, promotes paperless HR/Payroll processing, makes payroll processing a breeze, Ceridian constantly enhances the product and listens to customer feedback

It's been challenging going from the Silverlight-based functions to the HTML because we were used to using the Silverlight modules but now that we're getting used to the new HTML modules I really like them. The challenging part about getting used to the new HTML modules is we had just implemented Dayforce so we were still getting used to the software itself and then we had to get used to a new version in HTML which had a different look/feel.

user friendly, all in one platform, system admin

support takes long to resolve a problem sometimes.

I love that I'm able to get the reports that I need relating to my department. I'm able to pull reports in real time and get them instantly in excel format where I can manipulate the data to better my department and company. Even better I can write my own reports including the data I need and exclude what I don't need. This has been monumental in pushing my department and company forward in a very competitive market.

Some of the things I need in order to be more successful require an added fee per employee. Advanced scheduling module would be very beneficial for me, but we cannot justify the cost at this time

Dayforce HCM is a one stop shop to handle our robust business needs. We have over 2,500 employees that work multiple jobs at multiple locations and needed a system to handle our Timekeeping, Scheduling and Payroll alongside our Recruiting, Onboarding and Performance Management needs. This system has great reporting features and the ability to create custom reports that meet specific business needs. Dayforce HCM also has the ability to create several different roles with different permissions and this functionality is a plus for the different management levels we have. I also love the workflow features throughout the system and the ability for forms to be created and routed to the appropriate approver to reduce some of our manual processes.

A new system always requires training and Dayforce HCM is the same. There is a plethora of training that should and needs to be completed to be able to fully use and appreciate all this software has to offer. Great news is Ceridian has a comprehensive training site which houses videos, instructor-led courses, MyPath (hands-on) training, etc. which will be great preparation to use this system.