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95 Reviews

- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Just what I was looking for!
Reviewed on 23/12/2018
I’m really happy with the features, quality and pricing. The support has also been immediate and thorough
Pros
We have reduced our ticket volume by 70% and made it easier for customers to get answers on their own, which is the preferred way to troubleshoot
Cons
I would like to see the ability to add images to buttons, without having to use code.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Awesome Software - Amazing Time Saver
Reviewed on 01/08/2018
Immense reduction in response time and time spent per customer. Customer issues are solved in at least half the time now because of this software.
Pros
This software has saved us so much time going back and forth with customers. The step by step breakdown allows our customers to provide all of their information ahead of time and cut down on the amount of emails that have to be sent. Our customers are able to answer a series of prompts that we can see in our system. It greatly reduces how long it takes for a customer issue to be resolved when time isn't being wasted on countless email correspondences. We are now able to answer more customers and faster because of this software and has reduced our overall response time. I would highly recommend this software to anyone dealing in customer service where troubleshooting has many different variables.
Cons
The one downside to the software is that it can be time consuming to set it all up. This gets easier as you get better with it but it can be a little difficult at first when trying to create a tree for your customer service. The other downside is that it is a little difficult to navigate on the back-end when you are integrating it the software.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Support Team behind the product, really listens to users
Reviewed on 25/06/2018
one of the only softwares out there to help our situation, and overall great product
Pros
The support team was extremely adaptable. When a feature was removed that our business finds imperative, they worked with us to provide the solution we needed.
Cons
There was some lag time in re-instituting the change, however it was not beyond the normal development timeframe.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Overall my experience with Zingtree has been great.
Reviewed on 19/06/2018
Zingtree helps our agents provide consistent support to our customers and allows them to easily follow complex processes.
Pros
While the software takes a little while to get the hang of, the customer support is great - love the super fast response from the leadership team. When I point out something that's broken, it gets fixed usually in 24-48 hours which shows that Zingtree really values it's customers.
Cons
I wish there was a little more customizability with the Zendesk integration - for example, I wish it had the ability to automatically appear on the screen for agents when a specific category was selected or when a specific type of call came in.
Response from Zingtree
Hi Isaac -
The Zingtree Agent Scripting app for Zendesk can automatically select a tree based upon the Brand field, or the value in any custom field.
If you are using a screen pop software with Zendesk, then that may need to set the fields, but otherwise this is an integral part of Zingtree's Zendesk interface.
Happy to work with you to get this part in place...
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy, convenient, helpful
Reviewed on 21/06/2018
As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. From the classroom, to the floor, and finally continued education there is benefit from Zingtree along the whole way.
Pros
I love the smooth user friendly interface. The flexibility in creating job specific trees. The complete ease of use for a wide variety of agents. It takes a lot of guess work out out of difficult systems.
Cons
The development of existing trees can be a little hard at times. Especially when the tree is very large. It is very easy to get "lost".
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
A powerful decision tree tool with a slight learning curve.
Reviewed on 16/10/2019
Overall it's been a great additional tool for decision making and collecting data to further our efforts towards efficiency.
Pros
The feedback function was immensely useful when we were performing beta test runs before implementing it to our entire team and continues to be useful live. We're able to make fixes to errors and update information quickly with feedback from the team! You are also able to quickly jump between scripts as needed.
Cons
Not entirely a fault on Zingtree as it is likely ideal for call scripts, we've been using it for documentation processing decisions as we saw potential in the program's ability to handle this. The tree mapping can quickly get clunky with more information and it's an extra effort to navigate, pull and organize data. We'd love to see Zingtree expand to have more data focused functions.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Team is really available to help and they are knowledgeable about their own system and...
Reviewed on 22/06/2018
Pros
It's easy to use. As stated above, the customer support is helpful when setting up your trees. The system overall isn't bad.
Cons
Its hard to make anything look professional without custom html and css. Maybe add more customization or drag and drop capabilities for customers with less technical background
- Industry: Insurance Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
We use Zingtree to manage the steps and script of a multi-step direct marketing campaign.
Reviewed on 15/06/2018
The ability to build and manage the steps and scripting of a huge campaign while preserving a simple end-user experience has greatly improved the organization and efficiency or our direct marketing efforts.
Pros
The end user experience is great. We use the Zingtree publishing link for an employee to easily navigate to what he needs in a very complicated decision tree.
Cons
We would love easier options for importing from our CRM so the merge fields could be easily populated.
- Industry: Security & Investigations
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great experience! It's super affordable and works great!
Reviewed on 24/06/2018
Pros
I like that it is super customizable. I can make it look like pretty much anything and can tweak it to fit my different departments.
Cons
It's super tedious to edit when you get tons of nodes. It's complicated to update and find one thing if your tree is massive.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great product...Extremely flexible tool for the contact center environment.
Reviewed on 20/06/2018
Ability to improve quality and onboarding of contact center staff.
Pros
It's flexibility and reliability is what makes the product stand out from similar applications. Would recommend it to ay company that requires a flow three solution.
Cons
The form aspect of the tool could use a little improvement. We would like to be able to more easily create forms and transmit the data to our data warehouse.
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A great tool for helping our customers
Reviewed on 18/06/2018
We were able to automate the debugging some of the most difficult issues we face with our customers.
Pros
I love the flexibility of how you are able to put all kinds of data/images/videos into the steps you present. The drag and drop tool for building out the flows is quite nice too. It can be a bit clunky from time to time, but overall it helps out great.
Cons
I wish the intercom integration worked a little better. I don't really think I've ever been able to successfully make it function for us, but i may not have been doing something right. This also ties into the hosting options, which while it works, was a little clunky to set up too. Overall though we love the tool and its saved us lots of time
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Great training tool for customer service.
Reviewed on 18/06/2018
Pros
I started to kick the program around to see how it worked. The setup was so easy that within 3 hours I had built out a substantial training tool that covered 99% of all decision tree items involved in servicing customers.
What made this extremely easy to use was that I could easily identify decisions that ended up with incomplete endings.
All of our employees now use this to train before engaging with live customers
Cons
As a high volume call center, this slowed down our existing agent productivity. We only use it for training and during the probationary period when learning and precision of message is more important that quantity.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
very easy to use, intuitive
Reviewed on 21/06/2018
Pros
Zing tree has been a huge help to the company, it was used by my CSR to book calls and categorize them correctly. Its easy to build and easy to use.
Cons
I honestly haven't run across any cons using zingtree. it's been user-friendly and we love it!
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Zingtree has helped our agents improve efficiency by having service steps at their fingertips.
Reviewed on 25/06/2018
Pros
Zing tree is easy to use for both our agents and our admins. We like that we can tie together smaller trees and provide a robust support system for our agents.
Cons
Sometimes the menu structures are a little bit clunky and can make the build a little confusing on trees that have many options.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I'm a new user but it is so intuitive in use ...
Reviewed on 18/06/2018
It gives us the possibility to increase the self-reliance of our EndUsers
Pros
The ease of use, make complex things easy.
Ease of use to link multiple decision trees in just one big roadbook for solving rather complex IT problems for EndUsers
Cons
I 'mis' the possibility to change the font of the Enduser view
I 'mis' the possibility to change the fontsize of the Enduser view
I 'mis' the possibility (or have not found it yet) the possibility to give imported pictures 'relative" sizes which follow the size of the popup for the EndUser view
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Excellent support from the Zingtree team.
Reviewed on 26/06/2018
easy interface for operator
Pros
The interface is very easy to use and make trees that are very easy to use by operator. The GUI is simple and it is easy to move inside the trees.
Cons
When we have too much nodes, could be easy to get lost. It might be cool to have more editors for the plan we have.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Basic, but Effective
Reviewed on 05/09/2018
Great for call centers and easy to use in terms of getting new employees off the ground and going.
Pros
Like my title suggests, this software is easy to use and has proven to be a good tool for my agents as our company has started out.
It is good for training purposes as well as remaining functional on a day to day basis. Something my company desperately needs.
Cons
The only real con of Zingtree I can think of in terms of software is the simplicity of it for supervisors. I often see my team wishing there was more they could do with Zingtree, but it does what it is essentially supposed to do.
I also wish it had a better navigation bar to help narrow searches.

- Industry: Telecommunications
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Product of it's Kind
Reviewed on 19/06/2018
Automation - time is money, and Zingtree saves me a lot of time!
Pros
Once you start digging in, you see that the possibilities are open-ended. There are several tutorials that provide a full walk-through, but in many scenarios, they're just a starting point if you start thinking out of the box.
I think one of the major pros is that the staff is very receptive to user input. Often if you're trying to find a way to make something work, they'll either help you or include it on the next release.
Cons
There's a bit of a learning curve, but compared to similar services, I wouldn't let it deter you from using it.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Does more than I expected
Reviewed on 20/06/2018
Pros
The flexibility of Zingtree allows me to capture multiple business requirements with one system. currenty we have workflows built for our call center teams, but plan to expand to all of our operational work groups in the future.
Cons
Integration with our level of highly secured IE11 creates issues with some of the functions of your software.
- Industry: Financial Services Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Very helpful once you get it up and running but development takes time
Reviewed on 19/06/2018
A step-by-step instructional resource for employees
Pros
It is responsive and easy to use on the agent side, no server issues so far, offers great platform to build instructional guides for employees.
Cons
Development was difficult at first but after time it is manageable. Editing can get a little tricky especially in design mode.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
We are very hapy with the process maps we are using in our team.
Reviewed on 18/06/2018
Pros
Being able to jump from step to step very easily helped us apply the required process in a very efficient way. And helped our agents to effectively use it.
Cons
The fact that not all users can see the whole process map in 1 picture/screen. If I'm not wrong that functionality is not available for our agents.

- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
So easy to use- I try to think of projects in which I can use it!
Reviewed on 18/06/2018
Pros
So easy to use! I often try to think of how I can use Zingtree in my current projects. I find the demos super helpful too and have modeled a few projects based on them.
Cons
Sometimes not super intuitive navigating around from the nodes pages- wish it was easier to edit from main pages
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Zingtree is very easy to use. I would like more dynamics.
Reviewed on 25/06/2018
Pros
The application is easy to use overall. I prefer to build my trees freehanded rather than using the pre-defined templates.
Cons
I would like to see more style options; choices other than just panels or buttons and more font selections would be nice.
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Very simple to use
Reviewed on 25/06/2018
Pros
quick set up and did everything it said it would do and more! So many use cases that this product is good for.
Cons
I don't like the pricing model. I would rather pay flat fee and know exactly what I am getting. I would like to encourage our team to use it more, but I am charged the more they use it. I completely understand as this is a standard pricing model for SAAS.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Takes a little bit to figure it out but works well when you do.
Reviewed on 19/06/2018
Helps streamline some office procedures
Pros
Software easy to use . The wizard makes creating the tree very easy. Publishing the tree is also very easy.
Cons
Finding help through FAQs not so great. Starting out is a bit slow. There can be different ways of doing the same task and figuring out which method to use is not immediately obvious.
I tried logging into this form but it would not let me fill in job title and organization name and therefore not let me submit this form.