BLUIQ Reviews
Overall rating
7 Reviews
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
We've been very pleased with the service and extremely pleased with the support we've recieved.
Reviewed on 22/07/2015
It took us a little longer than anticipated to get up and running; but, the BluLogix team was there...
It took us a little longer than anticipated to get up and running; but, the BluLogix team was there with us, all the way through the process. In fact, they're still supporting us on an ongoing basis (as needed). They're very supportive and eager to help us succeed.
So far, we're only taking advantage of the Telecom Billing aspect of their service; however, there are several additional capabilities and I'm looking forward to taking advantage of those.
The flexibility and breadth of capabilities can make it a little daunting to try to figure it all out and is slightly challenging to understand how (and why) to set everything up. The good news is that their demo site allows for exploration and experimentation, without affecting the production system.
Response from BluLogix
Jeff, thanks for the review.
- Tim
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
TopTel USA Billing
Reviewed on 24/09/2015
Pros- Great staff from top to bottom. Jeff, Asaki, and Sarika are the best and respond to emails...
Pros- Great staff from top to bottom. Jeff, Asaki, and Sarika are the best and respond to emails and phone calls quickly.
Cons- The ability to have the same email address for one customer with multiple locations being billed. One of my customers has 3 locations and I set one up as a parent and the other two as child accounts. Unfortunately, the system will not allow the same email address for all 3 locations.
The use of other 3rd parties.
Overall great company and system and highly recommended by AT&T/TopTel USA.
Response from BluLogix
William thanks for your support for BluLogix and our very talented staff. Your kind words are appreciated by all.
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
Great management tools for better control of our billing and revenue.
Reviewed on 27/07/2015
Cons:
-It was a little difficult during the set up period.
-International call rating was not...
Cons:
-It was a little difficult during the set up period.
-International call rating was not explained up front.
Pros:
-They were very responsive to set-up issues and corrected them appropriately.
-Their final product is excellent.
Response from BluLogix
Thomas, thanks for the review.
-Tim
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
We are currently using full package for billing and taxes
Reviewed on 23/07/2015
Customer Service(Sarika) has been extremely helpful in getting our company to run with no problems...
Customer Service(Sarika) has been extremely helpful in getting our company to run with no problems in billing and coordinating with our vendor to get CDR information. Ant questions that we have asked she has responded quickly.
Response from BluLogix
Bob, thanks for the review
- Tim
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
Exceeds Expectations
Reviewed on 28/02/2015
My operations manager mentioned in out staff meeting yesterday, "the more I use BluLogix, the more...
My operations manager mentioned in out staff meeting yesterday, "the more I use BluLogix, the more impressed I am...most of all, the support has been unbelievable". This has proven to be a good decision and partnership for our business.
- Industry: Telecommunications
- Company size: 11–50 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Reviewed on 25/01/2017
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Review Source
Overall rating
Reviewed on 03/10/2018
