Smartsheet Reviews

You can share your tasks with your team members and stakeholders, and communicate with them using comments and attachments. You can create custom reports and dashboards to monitor your tasks and metrics in real time.

No Time Tracking or Resource Management: Smartsheet does not have built-in features for time tracking or resource management, which are important for managing project costs and availability. Users need to use add-ons or integrations for these functions.

The thing I liked the most about Smarsheet was how easily customizable and rich in options projects and the use of the program was.

Diving into Smartsheet can be slightly daunting at first since there are many layers of options and ways to go about managing a project or scheduling out workflow.

Love the new slick version of Smartsheet which allows me to cross function and collaborate with multiple users from different teams and also helps me set up a level-based permissions to access the sheets which I think is a great help for my business needs.

Some times on the filters, it doesn't fully function or filter out the wanted and unwanted data. Also, the same filters when applied sometimes mess up my entire data set

It is flexibility and customization options are impressive. I can create various types of sheets to track tasks, budgets, and resources, making it a versatile tool for project management.

The learning curve can be steep, especially for those new to the platform. A more intuitive interface would be beneficial.

I like that smartsheet allows for deep customisation for solutions. Using the various premium smartsheet tools, allows you to integrate your processes within smartsheet quite easily.

I dont like the fact that some of the formulas are very long winded compared to the same formula being very short and simple in excel.

Live collaboration enables our remote team to work together seamlessly.

Looks like excel, but does not have the full functions. Layout is not always user friendly and takes extra time for some users to acclimate. Wish the system was more robust, especially for the price.

It has a user-friendly interface that combines the familiar look of spreadsheets with powerful project management features. Additionally, its robust collaboration tools, such as real-time updates, commenting, and file sharing, make it easy for teams to work together efficiently.

Though Smartsheet has lot of Pros. There are some Cons too. It has Limited advance features, Performance issue with large data sets, and it is expensive when compared with other applications.

Modular, customisable, fairly rapidly evolving platform. Familiar UI with many common features to Excel / MS products, so very easy to pick up and eventually master. Smartsheet is a bit lego-ish in that you can build more or less anything you want with a mid-level subscription.

The user-populated forums are a really good resource, you'll find plenty of potential and actual answers by simply searching for what you're trying to achieve/fix.

Free users able to collaborate with sheets/reports/dashboards without an account (although not without headaches - see below), which allows for effective collaboration on projects.

Customer support is hit and (mainly) miss. Getting timely answers to account questions is not a reliable process and effective account management seems to be a service Smartsheet would rather upsell than provide as a standard offering.

Some basic functionality is missing, as verified by a few searches on user forums. That said, Smartsheet do roll out updates fairly regularly which can hit the spot, depending on what you're hoping for.

Being able to share with non-account holder colleagues as 'free users' has been great, albeit the onboarding process can be clunky and confusion prevails with Smartsheet encouraging all new users to request a paid account through the main admin, or creating a free trial account, which then needs downsizing to a 'free user'. This part could be much, much more transparent.

Data security. Smartsheet is particularly shifty about where it stores data, and we never managed to get assurances that all our data could or would be stored in the EU, which is a fundamental requirement.

I love how easy it is to navigate, customize, and can be tailored to my needs across our company's platform. We use it on a daily basis, and we have found so many different ways it can be utilized.

I honestly haven't found anything that I don't like about it, it always comes through and works for what we need it to do.