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3105 Reviews

- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A Complete Package for all your Project Management needs
Reviewed on 01/04/2023
Effective workflow management and project handling is a big plus and since we switched to this tool...
Effective workflow management and project handling is a big plus and since we switched to this tool I have saved hundred of hours due to its ease to use and automations. I would highly recommend this to handle your projects and work flow.
Pros
The overall user experience is very simple yet covers all the project management aspects along with adaptive to fit the very specific requirements of different tasks and teams. Highly customizable and powerful tool to improve efficiency and simplifies the project work flow. Workflow Automation is time saving which is the most required in my daily work routine allows me to focus more on other things and I can rely on the tool.
Cons
I would not list any cons. Its just there are still some features which needs to be improved more to make it a complete package such as text formatting and the real time update feature can also be improved/tweaked to make sure the other users/team gets up to date information. There were some projects where sheets size limits was an issue but that could be managed
Reasons for Switching to Smartsheet
Better features and reliable with good customer support.- Industry: Airlines/Aviation
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Smartsheet is a one-stop solution for many companies
Reviewed on 09/11/2023
Pros
Smartsheet allows me to do what I want to do in the way I want to do it. I rarely come across limitations that can't be figured out. When anyone asks me for a new request, I don't have to find crazy work arounds or engage in wild goose chases only to find I can't accomplish the ask. I can quickly and easily give them the views they want, the functionality they want to track their projects specific to their organizations or easily organize their specific chaos. The real-time dynamically updated information makes this tool incredibly powerful for all stakeholders needing to stay up to date without requiring some sort of status update meetings. I also love that their product roadmap comes from community suggestions! I have seen functionality go from a great community suggestion to implemented out of the box functionality. I love that they are improving and adapting just like the people that use their software are!
Cons
There are very few downsides to Smartsheet. The biggest thing I could tell, and I am reaching, is that other companies used for Project Management such as Monday, Asana, Wrike, Rocketlane, etc. all look really modern and sexy. They all pale in comparison to Smartsheet but they have great color schemes and they look pretty and modern which some companies like more than a truly powerful system like Smartsheet.
- Industry: Civic & Social Organization
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Great Tool If You Can Figure Out How To Use It
Reviewed on 20/10/2023
I give this application a B - if it were easier to use it would get an A
I give this application a B - if it were easier to use it would get an A
Pros
It's a great tool that promises to bring organization to chaos
Cons
I think this is a hard tool to use for more advanced project management tasks. They appear to have some great templates but they are hard to use and navigate.

- Industry: Restaurants
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Must-have software for project managers
Reviewed on 11/09/2023
Smartsheet has been an invaluable tool for overcoming obstacles for a long period of time. The...
Smartsheet has been an invaluable tool for overcoming obstacles for a long period of time. The relationship has helped us most in terms of project management and our capacity to work with people from all over the world. Our teams can now work on projects in real time without having to rely on inefficient methods like ping-ponging between different platforms or sending and receiving emails where information can easily be lost in translation. From a management standpoint, we leverage the App and dashboard features that allow us to set up a row-level security structure and regulate the flow of information cascading to different types of end users.
Pros
I enjoy how smart sheet's shortcuts and key commands make it quick and simple to fill in the project's specifics. That many people may access the same document at once and make changes while receiving real-time notifications is a great feature of this program. I appreciate the ability to notify investors of upcoming milestones with a timeframe. Conditional formatting and color-coding for people and their statuses is a nice touch.
Cons
When using a gantt chart, it might be challenging to view all of the accompanying columns at the same time. Though I haven't looked at alternatives just yet, I appreciate being able to view both the gantt chart and the finer points of the project simultaneously. Navigation in a Gannt Chart is elementary, or at least it is for me.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A fantastic application for strategizing your team's operations
Reviewed on 18/10/2023
Team management, team allocation, operations planning. My overall experience with this application...
Team management, team allocation, operations planning. My overall experience with this application has been quite positive. It excels in facilitating retrospectives and synchronization meetings, offering an impressive and intuitive interface that guides both me and my team seamlessly through the meeting process. The Schedule feature is a standout, providing a clear timeline view of our plans and team allocations with user-friendly editing capabilities. However, there is room for improvement in the reports section, as it could offer more detailed insights into project allocations and time investments. Despite this, the application is a valuable tool for planning and managing team operations effectively.
Pros
The Schedule feature offers a comprehensive timeline overview of the plan and your team's allocation, complete with handy filters. What sets it apart is the seamless on-the-fly editing within the same view, making it easy to manage allocations and add projects to your team members.
Cons
The reports section could benefit from enhancements to provide more in-depth and comprehensive insights into project allocations and time investments
- Industry: Design
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Smartness in Project Management
Reviewed on 04/10/2023
Simple to manage any kind of projects' regardless number of participants or there geographical gaps.
Simple to manage any kind of projects' regardless number of participants or there geographical gaps.
Pros
Simplicity of centralising all information for effective accessibility from any global corner. Perfect integrations with other tools and ease of forms automation. All stakeholders are always updated on real-time.
Cons
Only too many functionalities confusing new users.

- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Smartsheet for Business
Reviewed on 19/11/2023
Pros
A classic project management tool with a wide range of auxiliary tools to help keep business flow in check. Collaboration is easy with access to all project tools so everyone on your team remains on the same page.
Cons
Cost makes it easy to integrate into marketing budgets, however there are free alternatives that offer similar tools and resources.
- Industry: Broadcast Media
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great tool for work projects
Reviewed on 21/11/2023
Pros
I love the collaboration aspect of Smartsheets. It really helps with being able to track progress and keep people accountable to the timeline.
Cons
Well, this might not be a direct fault of Smartsheets but it's hard to keep people accountable to the tool. They need to actually go into it to do their work so I need to take a closer at that.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Smart tools
Reviewed on 30/10/2023
In the past each group in our department used their own tracking tools. Most were excel sheets....
In the past each group in our department used their own tracking tools. Most were excel sheets. However, all were different. Having one department sheet is much more organized.
Pros
Being able to have multiple users updating one document in real time.
Cons
Not being able to track changes made by other users. When sheets have too many columns its sometimes hard to find the column name. Would be helpful for the column to have/show the number above it to facilitate locating.
- Industry: Design
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Smartsheet Capabilities
Reviewed on 09/11/2023
Exceptional software and exceptional community of Smartsheet users helping each other out.
Exceptional software and exceptional community of Smartsheet users helping each other out.
Pros
Easy to set up, highly customizable, plenty of templates to help get started, collaborative, drives knowledge and actions.
Cons
Some of the pages load slowly, workflows were not always intuitive and difficult to repeat actions within a workflow.

- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Smartsheet is a highly effective tool for project management
Reviewed on 15/08/2023
Smartsheet's greatest strength lies in the fact that it provides a unified hub for all of our data,...
Smartsheet's greatest strength lies in the fact that it provides a unified hub for all of our data, communications, and project management needs. It has simplified the procedure and eliminated any ambiguity.
Pros
Smartsheet can be used to facilitate efficient project management. Using automation, we were able to pinpoint resource-intensive workflows and make adjustments there. Smartsheet's user-friendliness and lack of steep learning curve make it a natural choice for us to transition from our previous solutions. The technologies' applicability extends far beyond the realm of project management.
Cons
There is nothing about Smartsheet that I find wanting. By utilizing this system, we have been able to save numerous hours of work time for our staff. For a company of our size, purchasing licenses for everyone who needs them is a major financial burden.

- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Facilitates the communication of the strategic planning team
Reviewed on 06/02/2023
Smartsheet's visual appeal makes it an excellent tool for monitoring the status of several projects...
Smartsheet's visual appeal makes it an excellent tool for monitoring the status of several projects and tasks at once, streamlining the management of complicated workflows and allowing for the coordination of multiple current activities. The collaborative and organizational power of Smartsheet is unmatched.
Pros
Distributed teams can benefit greatly from using Smartsheet to keep track of their projects and activities. One of its many benefits is that it can be used by groups of any size to keep track of who is accountable for what, when it's due, and what its current state is.
Cons
By integrating with Float or some other resource management platform, an automation system for assigning roles to individuals and visibility across teams of the available resources in real-time could be created, both of which would be extremely useful when attempting to strategically plan the timelines for individual projects.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Smartsheets for everyday management
Reviewed on 21/10/2021
To me, the best combination of the ease of use and familiarity of a spreadsheet with the complexity...
To me, the best combination of the ease of use and familiarity of a spreadsheet with the complexity of a project management tool. Very satisfied
Pros
The tool is more than a project management tool. I use it to manage my department's budget, collaborate with internal and external team members. I like that I can access it from anywhere I am
Cons
Could use some of the more advanced functionality like automatically keeping track of KPIs such as Earned Value, schedule variance, etc. I would like it if I could "play" with effort vs duration without affecting the main baseline until I am ready and obviously, I would like to keep history of baseline changes
Reasons for Choosing Smartsheet
Looking for something affordable, cloud-based that would allow us to collaborate and manage projects in one single repositoryReasons for Switching to Smartsheet
The right balance of cost, ease of use, and functionality- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Awesome software
Reviewed on 05/12/2019
I love Smarsheet because it made my work easier. Now I can have collaboration from my entire...
I love Smarsheet because it made my work easier. Now I can have collaboration from my entire company and get fast results.
Pros
-easy to use and costumize
-more than one user can modify simultaneously
-you can add your company's logo
-you can set group and individual reminders
- Cell history, which can tell who and when it was modified.
-different views: calendar, grid, card, and Gantt
Cons
- not all reminders can be set with time to remind
- can't add a conditional formatting based on time
- if your Smartsheet is big, formulas added can take forever to update the information, so you need to refresh it all times, even if you change settings to save automatically.
Alternatives Considered
AsanaReasons for Choosing Smartsheet
Because I needed a tool that would have also a calendar view, and that could be exported to Excel format for future references.Switched From
Microsoft ExcelReasons for Switching to Smartsheet
More options and could be tailored to our needs
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Smartsheet is a top-notch tool for teamwork
Reviewed on 28/07/2023
We used to have to do everything by hand, but now, with smarsheet, everything is done automatically,...
We used to have to do everything by hand, but now, with smarsheet, everything is done automatically, including time tracking and project progress reports.
Pros
Keeping a change journal and keeping track of your plans might help you see problems and start fixing them before they derail your project. I enjoy that Smartsheet may be used in a variety of different ways. Because of the high degree of personalization available, it can be put to use by virtually anyone.
Cons
The various templates should be simple to manage. The inability to properly plan and monitor the Product Design Team's actions is a significant obstacle.

- Industry: Construction Software
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A powerful tool for rapid, automated, information sharing without jeopardizing privacy
Reviewed on 28/07/2020
I have used SmartSheet for a number of years with different project teams and different applications...
I have used SmartSheet for a number of years with different project teams and different applications. The software is incredibly versatile and lends itself to every imaginable aspect of the projects, from planning and scheduling meetings to tracking and and documenting closeout requirements. The automation options along with the display variations and the accessibility via multiple device types and input devised provide meaningful, clear and up-to-date information to a large variety of people with equally varied technological backgrounds and communication styles. During the work day, my SmartSheet portal is always open!
Pros
SmartSheet provides an easy and efficient means of sharing information in a spreadsheet style format with web-forms that are readily accessible and editable from portable devices. The information from these web-forms can be set to auto-populate on the parent-sheet where the information becomes accessible to all authorized users at the click of the "update" button. For example, during the COVID-19 pandemic, a employee health status sign in sheet was created on short notice and sent out to all relevant parties via email as well as by posting a QR code at the job sites which all workers can scan with their mobile devices and fill in the form on line. The relevant information gets forwarded to main sheet accessible at the main office (nearly) instantaneously. The display options of the sheets are numerous and varied, very useful for different circumstances and audiences.
Cons
The functionality is quite similar to that of an Excel spreadsheet, but my recurring stumbling block is that there ARE some differences. That being said, SmartSheet does a wonderful job of expanding the function library constantly, which makes it an ongoing task to stay up-to-date with what is new and possible (this is both a Pro and a Con since the library is so very dynamic)
- Industry: Nonprofit Organization Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
We use Smartsheet for Project Management
Reviewed on 08/10/2019
As I mentioned, we use Smartsheet extensively for project planning and project management. But we...
As I mentioned, we use Smartsheet extensively for project planning and project management. But we also use it to run a help desk for our Electronic Health Record System. Here the forms feature comes in really handy. Users fill out a form to add tasks to the help desk. We also use it to manage our individual tasks and queues. And our development department is building sheets to track donations and plan promotions.
We often export the data and use it to build Tableau reports.
Pros
Projects are easy to set up with the built in functionality. There are lots of built in templates that you can use. But we have found it most helpful to build our own templates. We really appreciate being able to add dependencies, working and non working days, and duration. Then the start and end dates fill in automatically. We have found that the learning curve is not nearly as steep for Smartsheet as it was for Microsoft Project.
Another really helpful feature is being able to use formulas in the Project Plan. Our team schedules our work using a points system. I was able to create formulas that take the number of points for that task and who is assigned to that task to create a point breakdown for each person or team assigned. We then use the linking feature to link the total points for the project, the points accomplished, and the status of the project to a master "Queue" sheet.
Smartsheet has special formula values available for children and ancestors of a task. So, we use a simple =Sum(Children()) formula to add up the points. Actually, the formulas end up being more complicated because we can test whether the row has children or not and do different things depending on the test. For instance, when summing the work completed if the task has no children, then the product of the percent complete and points gives us the number of points completed. If the row is a parent, then the formula sums the children.
Cons
For project planning the resources feature is not as helpful as it could be. The main reason is that if a staff is assigned to a row during a particular time, the resource function assumes that they are 100% allocated for that time. So, if you have three tasks that overlap, the resource allocations shows 300%. We have mitigated that by routinely filling in 30% allocation for each resource. This helps to take into account the fact that a task although it lasts a full week won't take up all the staff's time. One idea I have had recently--but haven't tried yet--is to make a formula that takes the number of points for the task and assigns an appropriate allocation number based on points per week.
The other feature that we haven't found useful is the "Critical Path." How the software determines what is on the critical path is a mystery. I'm not sure why it chooses some tasks that have dependencies filled in, but not others that seem to be just as important.
- Industry: Philanthropy
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Smartsheet - Functionality and Communities make this an indispensable application
Reviewed on 01/02/2019
Overall, my experience with Smartsheet has been wonderful. The extremely active Community has made...
Overall, my experience with Smartsheet has been wonderful. The extremely active Community has made all the difference in the world, answering questions within an hour or two. The staff are also active in the Community and you can see their passion for the application and truly helping their customers. Smartsheet is highly worth the investment.
Pros
Smartsheet has so much going for it. It truly fits the new technological world that we live in by providing more than just the basics. Being a cloud-based application (SaaS), and compatible with mobile devices, makes it more functional across the board. It mostly touts itself as a project management tool, which is very true. Most project managers utilize certain applications that require the project to be saved down to a file, which is not easily shareable. Smartsheet can handle the same project management tools and live in cyberspace that can be utilized by numerous people, which different levels of access (viewing, editing, administering) and different views (tasks, gantt, kanban, etc.), and allow people to make comments, add attachments, and more. The most use I have made of Smartsheet within my organization is using it like a spreadsheet. I'm able to have numerous sheets for different departments where they have access to only their own sheets and update only what they need to update. Then I can create a new sheet that combines information from all of the sheets that will auto-update from the original sheets. I can also create reports and dashboards (with charts, metrics, etc.) based on information from all the different sheets. It's quite functional and utilizes much of the same fundamental logic that Excel provides. The Smartsheet website has an extremely detailed (and searchable) Help section and very active Community. Even includes videos to help guide!
Cons
Smartsheet does have some limitations. Most specifically, it isn't Excel and it isn't Project, so users shouldn't expect it to do everything those applications can do. However, there are times when it seems obvious that a particular functionality should be included that isn't. With that said, Smartsheet does a great job of listening to the Community and is constantly improving the application with enhancements to help the Community with its most voted on requests. Another thing that is frustrating is when an error pops up. More often than not, the error is written in a way that doesn't tell the user how to fix the error. Again, when this happens, I just reach out to the Community and get the answers I need.

- Industry: Nonprofit Organization Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Enterprise features and pricing mean you can probably find a startup alternative
Reviewed on 08/08/2019
I hated it a few years back when I first started using it. The thing that won me over and made me a...
I hated it a few years back when I first started using it. The thing that won me over and made me a power user was the interface refresh about a year ago. I then took the Smartsheet training to be certified and that opened my eyes to the power of the tool (and also to the fact that the sheets I hated were users in our company using it very, very WRONG). Anyway, while we do love it, there are a few antiquated things like concurrent editing that are truly broken (Google sheets can do this just fine!) and the recent price increase for our contract means that we are probably moving to another tool.
Pros
--You can easily switch between different views of the same data, e.g. grid vs. Kanban
--Dashboards and reporting are both powerful
--Growing number of integrations
--Commenting per-row is excellent
--Can be used as a simple spreadsheet
--Security/permissions are robust and intuitive
--Excellent training and certs available
--Forms feature is pretty complete for basic stuff
--Very extensive formula capabilities, almost like Excel
--The "business" pricing tier would actually be quite adequate for my group's needs, vs. the enterprise plan
--Nesting/hierarchy of rows can be useful
Cons
--No in-cell formatting
--Awkward multi-user editing, no auto-save, other users keep resetting views
--Reporting is difficult, meaning that you have to create separate complex reports instead of just saved views
--Not a true database or app builder
--Notifications system is wonky, delayed, and hard for new users to tame
--Very easy to abuse and misuse, even worse than Excel because you can add in the nesting/hierarchy (we have one user in particular that makes the most gawdawful sheets you've ever seen, partly because of the inherent Smartsheet interface)
--Attachments are pretty rough, not easily visible or visual, and no desktop app integrations (e.g. save a file from Word to SmartSheet)
--No concept of a "document" or app, only the spreadsheet motif; can't do notes or instructions very easily, for example, so people overload rows for this and that makes reporting even harder when you have to manually select rows
--Forms feature not embeddable or graphically complete with formatting to make it look nice
--Not clear how you combine formulas and forms without overwriting formulas at the bottom--I haven't figured this out yet even after years of using it
--Enterprise pricing is now forcing us to consider alternatives, including lower tiers of Smartsheet
- Industry: Government Administration
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Quick points
Reviewed on 08/10/2019
Pros
·Being able to share a spreadsheet with other users in real-time.
· Like that users can complete a form to populate a spreadsheet to include uploading documents and that update requests could be sent to that user if a correction needs to be made or additional info is needed. The user then make the change(s) to the cell requested.
Cons
·Recently a change was made whereas a non-licensed user can no longer send update requests. We use Smartsheet to have student teachers complete some info pursuant to state law. When the student makes an error, we used to send an update request to have them correct a cell. Now only a licensed user can send those notifications, so we most likely will utilize regular emails for these changes or not use Smartsheet for this work.
·As of Monday (9.30.19), how the system used "comments" changed from a pop-up box that let you enter into a field, save that info and now click anywhere and that pop-up box disappeared. Now it opens "Conversations" which now blocks the right side of the spreadsheet and you must now click on the X to close it out. It also holds all of the comments made to the entire sheet which is more info that I need. Typically if a comment is added to a row, I just click on the comment bubble to that row instead of viewing all of the comments to the sheet.
·When an update request is sent and the person makes the correction, this information is not clearly discernible when viewing the sheet. Turning on notifications turns on too many notifications so this was not an option. The workaround is, I add a "note sent"column that I check when an update request is sent. I then review the sheet and look for rows that have "note sent" checked and now no longer have the pending update icon to look for corrections.
·Need better form controls (field limits, date fields, etc.).

- Industry: Facilities Services
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Smartsheet: a flexible and collaborative project management platform for businesses.
Reviewed on 22/03/2023
Pros
Flexibility: Smartsheet offers the flexibility to create customised spreadsheets, Gantt charts, dashboards and forms to meet specific needs. We can customise the platform to fit their unique workflow.Collaboration: Smartsheet enables real-time collaboration, with tools to share spreadsheets, files and tasks with team members, and to collaborate on projects simultaneously.Automation: Smartsheet enables task and workflow automation, using rules and alerts to send notifications and trigger actions based on certain conditions.Integrations: Smartsheet integrates easily with other project management, CRM, cloud storage and other applications to enable a seamless user experience and collaboration.Analytics: Smartsheet provides analytics and reporting capabilities to track and evaluate project performance, which can help users identify issues and make informed decisions.Overall, Smartsheet is a valuable project management platform for teams looking to improve their project collaboration, planning and execution, with great flexibility, automation and analysis tools, and ease of use.
Cons
Learning curve: Smartsheet is a complex tool that may take some time to get used to its features and interface. we may need training or assistance to fully use the platform.Limited customisation: Although Smartsheet offers many customisation options, some features may be difficult to customise to meet specific needs. we may also need advanced technical skills to make advanced customisations.Feature dependency: Smartsheet is a very feature-dependent platform that requires regular updates to stay current. We run into problems if we don't have the latest version of the application or if certain plug-ins or extensions are not compatible.Limitations of the free version: The free version of Smartsheet may be limited in terms of storage, project sharing and advanced features. We may need to upgrade to a paid version to access more advanced features.In summary, although Smartsheet is a very useful project management platform for teams, we encounter drawbacks such as high costs, a learning curve, limitations on customisation or dependencies on features and regular updates.

- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A flexible tool only limited by your imagination and ability with formulae
Reviewed on 16/07/2021
Smartsheet has been transformational for our business. As a small bespoke kitchen manufacturer (21...
Smartsheet has been transformational for our business. As a small bespoke kitchen manufacturer (21 staff) we have some industry specific software for design and quoting, but most out of the box ERP software doesn't fit. We don't have an IT department so anything we use needs to be robust, and my background in programming has enabled us to implement some nifty systems using Smartsheet, but without the hassle of actually writing and then maintaining our own programs. Excel just doesn't compare, and is not cloud native so just doesn't work so well even in Office 365. We genuinely cannot live without it.
Pros
Cloud based - available everywhere to everyone
Flexibility - it's not only a project management tool, it can do most things that Excel can do, but often better. Specifically column formulae are a fantastic recent addition that enables sheets to become almost unbreakable
Cons
Nothing major. There are some minor gripes:
- Slack integration doesn't allow tagging of individuals, and cannot allow a variable to determine which channel to send the message to
- Cannot yet control heirarchy with formulae, I hope this function will come eventually
- Industry: Construction Software
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
the most effective tool for coordinating team efforts and keeping track of projects
Reviewed on 02/03/2022
Smartsheet For anyone who wants to apply project management practically and scientifically he must...
Smartsheet For anyone who wants to apply project management practically and scientifically he must invest in this application, as the formation of a work team that adopts the approach of cooperation and information sharing to achieve the goals will have a significant impact on the establishment of that organization and achieving impressive results.
Pros
Smartsheet is an application with innovative ideas and advanced project management methodologies. The program assists organizations in completing projects by keeping all members of the organization informed of project updates, allowing them to accomplish assignments and activities on time. And it's all done in a straightforward technique that everyone can use. After everyone completes the updates, project management, and stakeholders will be able to extract status reports and determine if the work is progressing ahead or behind schedule. Many hours were saved by eliminating meetings and interviews to learn something new or update the work schedule, where everyone may share presentations and live chat with all members. With Smartsheet, everyone knows their assignments, deadlines, and most importantly, the reality of the project work. Smartsheet addressed the requirement to locate an integrated project archive that comprised all phases and to which it was returned, especially if a claim or time extension request was required, saving a lot of time and work.
Cons
There is nothing impractical in the Smartsheet, it is easy to use, it has a great interface, all the commands are well-defined.

- Industry: Construction Software
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
SmartSheet- Highly recommended Project Management Software
Reviewed on 16/03/2019
We have a global team of collaborators often working on the same document. SmartSheet, being a...
We have a global team of collaborators often working on the same document. SmartSheet, being a web-based collaborative tool makes it effortless to delegate and track tasks, allocate resources, and oversee budget in a concise form. The transparency in this tool is exemplary as one can view activity logs and track changes. Unlike its main competitor MS Project, SmartSheet is capable of tracking real-time workflow wherein changes made by one individual can be reflected across the entire team in an instant.
It functions spectacularly on a range of operating systems (I use it on iOS as well) and has proven to be a cohesive platform to visualize project data in real time, all in one place for all relevant team members to view and work on. I would highly recommend SmartSheet for teams who are looking for project management software that requires minimum training with maximum output.
Pros
SmartSheet is a cloud-based tool that helps Project Managers better align their resources, cost and time. Being a part of a virtual team responsible for collaborating whilst managing critical projects, Smartsheet has been indispensable in helping us track project timeline through interactive Gantt charts, establish critical paths, manage team resources, analyze budget and costs, in addition, to document sharing through OneDrive, Skype and even the app.
It is definitely reliable, has a simple user interface, flexibility in function, offers real-time data tracking through dashboards and training additional collaborators is uncomplicated. I love how SmartSheet offers a powerful conditional formatting feature, visualization of data that is editable and printable for presentations and has a spreadsheet-like interface (like Excel) yet is straightforward, unlike its counterparts.
Another thumbs up feature is that SmartSheet offers a 30-day trial wherein full functionality can be tested and project plans produced before actually investing in the software!
Cons
Our firm works from Sunday to Thursday (unlike the USA) and though they are advised well ahead, maintenance windows don't always align with our schedule, and we have to work around that. One attribute that can definitely be improved is the option of turning on auto-save, instead of manually saving the document. Often the development of a comprehensive project plan across several collaborators is quite intense and even if one of them fails to manually save the document, it is quite a hassle.
- Industry: Building Materials
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Thanks to several useful features, the team members are able to proficiently handle the...
Reviewed on 05/04/2023
Using Smartsheet has made our work progress much smoother and improved our ability to coordinate...
Using Smartsheet has made our work progress much smoother and improved our ability to coordinate daily tasks. Furthermore, real-time updates allow us to take corrective actions to avoid potential delays.
Pros
It is wonderful that with Smartsheet, the interface can be easily customized, which helps us prepare it in a way that suits the nature of the tasks we follow. I love the fact that automation simplifies all administrative procedures and allows the management of the workflow, linking the tasks collected from team members with logical relationships. It is also great that there are many ways to display task schedules, which facilitates the follow-up dates and determining outstanding activities. I also appreciate how Smartsheet deals with project data, as it enables us to withdraw data from multiple sources and provides a strict permissible system that helps us maintain the privacy of data and identify people who are allowed to make adjustments to them. I also love how Smartsheet can link the workflow with emails and the ability to add documents and comments, which greatly helps in organizing the team's efforts. dashboards are also distinctive, as they are easy to customize to include information, graphic fees, and tables that we want to highlight.
Cons
While there are some imperfections with Smartsheet, the constant upgrades and addition of new features help to mitigate these issues. Although the learning curve may be challenging for some users initially, with continuous practice and guidance, the procedures become easier