Punchpass Reviews

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143 Reviews
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great choice for fitness booking system
Reviewed on 21/07/2021
The web - based application is great, super usable and customer service is also good.
The web - based application is great, super usable and customer service is also good.
Pros
1. easy to set up.
2. easy to Use.
3. friendly interface.
4. best product to invest.
5. Customer service is great.
Cons
1. There is a subscription type.
2. Not supported for Phones.
3. Can't use on Android
4. Can't use on Iphone.
Response from Punchpass
Hi! Thanks so much for the review! Just wanted to reach out about the mobile functionality at the moment to see if we can help you out. We have a pretty handy overview of how the app works for iOS and Android, please reach out if you have any questions: http://support.punchpass.com/en/articles/1096484-does-punchpass-have-an-app
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A powerful tool
Reviewed on 01/08/2024
My experience with Punchpass has been very positive. Their customer support is efficient in...
My experience with Punchpass has been very positive. Their customer support is efficient in resolving any inquiries or issues with the software, should they ever arise. The support team is friendly, and the platform has significantly reduced paperwork in my studio, making our operations much more streamlined.
Pros
Punchpass excels at simplifying the reservation process, making it incredibly easy for both clients and administrators to manage bookings. Also, the platform is a powerful tool for organizing and managing your studio.
Something that i love is that Punchpass consistently introduces new features and updates, ensuring that the software evolves with the needs of its users and making my money worth more. Finally, these platforms provide users with opportunities to learn new ways to use the software effectively, exchange ideas, and solve common problems with input from the Punchpass community and support team.
Cons
While Punchpass offers a variety of new features, many of these are only available in the more expensive subscription plans. This tiered access can be a limitation for smaller businesses or those on a tight budget, although it's understandable given the value of the advanced features.
Reasons for Switching to Punchpass
It fitts better my target and also it was a cheaper option in that moment- Industry: E-Learning
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Customer service is the best!
Reviewed on 01/08/2024
I’ve been with Punchpass for over four years and they support almost every business need I have....
I’ve been with Punchpass for over four years and they support almost every business need I have. And their customer service is excellent!
Pros
Their responsiveness is excellent! I’m always amazed with how fast they return inquiries.
Cons
I would love customers to be able to give reviews
Response from Punchpass
Thanks Lara! Our small team works hard to make sure that everyone gets the help that they need as quickly as possible and I'm so glad that's been your experience 😊
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Long time user
Reviewed on 07/12/2024
I am a long time member and it has become so great over the years.
I am a long time member and it has become so great over the years.
Pros
All of the great options! They thought of everything!
Cons
Sometimes there are too many screen pages to make adjustments to classes.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Use PunchPass if you want more time to work on your business
Reviewed on 01/08/2024
The support team at PunchPass is great. They respond to issues quickly. They continue to upgrade...
The support team at PunchPass is great. They respond to issues quickly. They continue to upgrade without making the platform too complex. They make it easy to run your business and keep track of your metrics with plenty of reports and trackers. They've boosted their automated emails which has also been a great perk. I'm very satisfied with PunchPass and would never go back to the big complex CMP I was using before.
Pros
It's easy to get setup and learn. It's easy for the customers and clients to use as well. My members have very little problems with PunchPass. And if they do, they are easily managed and corrected.
Cons
I've struggled trying to use one of the big client management programs (CMP) and I honestly don't have any problems with PunchPass.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The Power Of Punchpass
Reviewed on 01/08/2024
I have always receive quick response to any problem or questions that I may have. This is the most...
I have always receive quick response to any problem or questions that I may have. This is the most important to my business. I need help sometimes and they are there for you.
Pros
Right from the beginning. Punchpass.com has made my life, business operation and schedule so much easier.They help you with questions and concerns quickly. Ease in changing my schedule or canceling classes.
Cons
I wish I could just select a few customers to email. Sometimes I just want to email certain information to certain customers.
Alternatives Considered
WellnessLivingReasons for Choosing Punchpass
The whole program so extremely hard to navigate. You would have to go through 10 pages just to add a class or service. They also were extremely expensive. No help from customer service.Switched From
MindbodyReasons for Switching to Punchpass
They were so nice and clicked all the buttons for my small studio. The price was right too.Response from Punchpass
Thanks for leaving such a brilliant review, we appreciate it! Please reach out to the team if you'd like any help with your customer emails - you should definitely be able to send emails to selected customers and/or small groups and we'd love an opportunity to show you those options 🙂
- Industry: E-Learning
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Can't recommend Punchpass Enough
Reviewed on 01/08/2024
I think that Punchpass is one of the best companies I have had to deal with as a professional. And,...
I think that Punchpass is one of the best companies I have had to deal with as a professional. And, believe me, I am a picky customer! High quality customer service, amazing product... they always make my business look great.
Pros
I can't say enough good things about Punchpass. I know they usually work with studios, but I actually have an educational business teaching online classes and their format has been incredible for my business. I actually had signed up with another group before them and it was just so complex and annoying to set up. But Punchpass is incredibly intuitive. Their customer support is also amazing. They spent a ton of time in the beginning answering my questions while I got set up. They also provide incredibly detailed "help" sections on every topic imaginable. If I can't figure something out, I never feel alone as they get back to me very quickly. I have also received so many compliments from my students' families about how easy it is to sign up for classes and workshops. The pricing is also very reasonable for what a business gets. I really can't say enough about them.
Cons
Here and there, there have been things that they have needed to fix, particularly on new offerings they have rolled out. However, they fix them quickly and stay in touch with me the whole time. Honestly, I am just impressed that they are always trying to make their product better -- they will take client suggestions about improving or adding a feature and actually follow through!
Alternatives Considered
SignUpGeniusReasons for Switching to Punchpass
Punchpass was easy to use, very friendly customer service. It had all the features I was looking for, which no other product had!- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A great fit for mindful teachers and coaches
Reviewed on 01/08/2024
Clients have a simple experience with the platform...they know what they want and can easily book...
Clients have a simple experience with the platform...they know what they want and can easily book and pay for it. I love that I can require clients to pay for a Pass prior to booking so there is no way to lose income. Punchpass is a very personal business which is a great fit for my small, community-focused business.
Pros
I love that Punchpass is easy for me to use as a meditation teacher and mindfulness coach - and that my clients love it too! I also really appreciate that I can search their Help section in a "conversational" way...it's like they know how I think! I type in my question as if I'm asking a representative for help and 99% of the time I find what I need. In the 1% of time that I couldn't find help I emailed them and received very prompt support by email. Punchpass is always enhancing what they offer so it keeps getting better and better.
Cons
I would improve the checkout experience by letting people schedule more than one class at a time. I'm guessing this will be improved soon, if it hasn't already been changed.
Alternatives Considered
Acuity SchedulingReasons for Choosing Punchpass
I was working for a yoga company that used MindBody and struggled with it as a teacher. I knew I would not choose that system when I created my own business.Switched From
MindbodyReasons for Switching to Punchpass
I looked into 13 scheduling systems before choosing Punchpass! Punchpass was FRIENDLY, offered Zoom integration, and had all my basic needs covered. I felt like their cheerful approach to work matched my yoga and meditation community well.Response from Punchpass
Thanks for leaving such a beautiful review! Our team are absolutely committed to being the friendly option and we're so glad that's shining through ☀️
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Punchpass — the best customer service!
Reviewed on 06/08/2024
Our experience with Punchpass has been very positive. We love the PWA instead of a traditional app...
Our experience with Punchpass has been very positive. We love the PWA instead of a traditional app (which would ultimately take more money from each sale!).
Pros
Punchpass customer service is top notch. I get everything I need with the software without being nickeled and dimed to death like other softwares. It’s easy to use and intuitive for our teachers and clients. Online classes are a breeze with the Zoom integration.
Cons
I would love to see more automations! And for customers to be able to buy more than one pass at a time. Gift cards have been a challenge, as well. I’d love the option to pass credit card fees to the customer.
Alternatives Considered
MindbodyReasons for Choosing Punchpass
Needed a full studio management software.Switched From
PocketSuiteReasons for Switching to Punchpass
The cost, customer service, and online class integration were all much better.Response from Punchpass
Thanks for taking the time to leave such a great review! We agree that the PWA definitely has a lot of advantages over a traditional app and love that it's working so well for you and your community 🙏
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Loyal Punchpass Online Business Owner
Reviewed on 01/08/2024
I have been using Punchpass for over 4 years. I have grown my online business with this platform,...
I have been using Punchpass for over 4 years. I have grown my online business with this platform, and as my business has evolved, Punchpass has grown with me. I love seeing the updates and how they respond to our needs.
Pros
I love the prompt replies I get to my questions. I know there are committed people on the other end of my chat who know exactly how to fix any issue I have. And when I need something that isn't offered, it is put on a list of future updates.
Cons
I wish it would integrate with Convertkit.
Alternatives Considered
MindbodyReasons for Switching to Punchpass
It was less expensive and seemed more suited for my soloprenuer business.- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Offers all the important things I need for my business
Reviewed on 02/08/2024
It's affordable and perfect for a small business (yoga studio). I use the booking/calendar, online...
It's affordable and perfect for a small business (yoga studio). I use the booking/calendar, online payments, zoom, content library, email and various reporting functionalities. It's super practical to have one log in for all the studios I have an account with.
Pros
It's super easy to use, back end as well as front end. Changes requests and updates are implemented regularly and replies from the team when asking questions or reporting issues are always prompt and super client friendly.
Cons
I would appreciate a little more flexibility in bulk action extension functionality, the option to choose which passes are extended and which ones are not. Right now, it's all passes, all memberships or individually. I would love to be able to single out specific passes. I'm sure the team is working on these kinds of changes.
Reasons for Choosing Punchpass
Needed more and easier to use functionalitiesSwitched From
CorsizioReasons for Switching to Punchpass
Combination of price and functionalities- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Best way to expand your online fitness studio
Reviewed on 01/08/2024
I've been with Punchpass for about 3 years now and found it extremely easy to get started using and...
I've been with Punchpass for about 3 years now and found it extremely easy to get started using and very cost-effective for the opportunities this software provides. I've not come across another software that is this simple and effective for an online fitness studio. I've been able to offer 1:1 sessions, group classes, workshops, and access to a library of recorded workouts to customers all over the world. It's 100% the best decision I've made to expand my online fitness studio.
Pros
Super easy to use for both administrators and customers. And if there are any questions at all, the customer service has been very quick (within 24 hrs), personalized, and thorough.
Cons
Right now there isn't a way to schedule emails that you want to go out to customers, although they are starting to include automated email responses to certain actions taken on the customer's end that are totally customizable to your business.
Reasons for Switching to Punchpass
Customer service was better, and the ease of starting up and using Punchpass immediately was a big bonus- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Happy Punchpass customer for over 5 years!!
Reviewed on 01/08/2024
excellent! I love all the feautres and I tell all other gym owners I know that PunchPass is the way...
excellent! I love all the feautres and I tell all other gym owners I know that PunchPass is the way to go and a must-have.
Pros
Ability for instructor to log in and edit their class and cancelled classes will show on calendar. Also, love that I can embed calendar into other webpages; although I wish I could change the formatiing. Looks kinda odd on desktop ->> [sensitive content hidden]
Cons
Some people have a difficult time saving the link to their phones (a third of our gym members are over the age of 60). An app they can download would maybe solve this problem.
Alternatives Considered
MindbodyReasons for Switching to Punchpass
Did not need all the functions of MindBody and it was much more costly- Industry: Sports
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Punchpass is great!
Reviewed on 01/08/2024
I've been using Punchpass since 2016 and I couldn't be happier. The platform is super reliable, and...
I've been using Punchpass since 2016 and I couldn't be happier. The platform is super reliable, and if there is ever an issue (which is hardly ever), the support team is open and communicative, and the issue is resolved quickly.
Pros
The simplicity of Punchpass is the best!
Cons
I can't think of anything I don't like about Punchpass
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Review of punchpass
Reviewed on 01/08/2024
I have had a great experience with Punchpass, and will continue to use the service.
I have had a great experience with Punchpass, and will continue to use the service.
Pros
It automates zoom links, allows autopay, and is fairly intuitve to use.
Cons
I feel the monthly fee is a bit high for services offered per tier.
Alternatives Considered
MindbodyReasons for Choosing Punchpass
Did not offer features that I wanted to automateSwitched From
Acuity SchedulingReasons for Switching to Punchpass
Mindbody's pricepoint was high and it didn't support the online only classes that i teach as nicely.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Punchpass for Small Yoga Studio
Reviewed on 04/08/2024
It’s straightforward for me to set up, and easy enough for my students to use so overall they have...
It’s straightforward for me to set up, and easy enough for my students to use so overall they have become much more independent which saves me time.
Pros
Elegant, logical ease ofnuse with clear helpful articles explaining jow to do things. The price is good to!
Cons
It links with my Google calendar but not immediately. i still check my email imports to Mailchimp.
Response from Punchpass
Thanks for taking the time to leave a review, we really appreciate your feedback! 😊
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very happy with Punch Pass
Reviewed on 06/08/2024
Pros
Its very easy to use a s a studio owner and for my staff. The team at Punch Pass are great and always on top of any question I might have, big or small. Over the years they have added a lot of great features too.
Cons
It can be a little clunky from the students end. About once or twice a month I will get a complaint about someone not understanding how to book a class.
- Industry: Sports
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Highly recommend
Reviewed on 21/08/2024
After researching multiple options, what “sold” me on deciding on punchpass was my first call. It...
After researching multiple options, what “sold” me on deciding on punchpass was my first call. It was a mix of professionalism and yet I felt like I was talking to a friend. I never felt “sold” too and this one was big for me. It also offered everything I was looking for with a great price. Definitely loving this platform thus far and my students have said it’s easy to navigate too.
Pros
Super easy to use once it’s up and running. How it much comes with the price. Customer service has been amazing!
Cons
It’s not “luxury” feeling yet and would love an app.
Reasons for Switching to Punchpass
Glofox is super expensive and cost more when you want to add on demand library and there was something else they charged extra I can’t remember. Offering tree wasn’t very professional on my first call and I reached out with questions and never heard back until I followed up again. They are $60 Mo I think? But didn’t want to risk not having the support for $40mo compared to Punchpass.Response from Punchpass
Thanks for leaving such a great review! We're glad that Punchpass turned out to be just the right fit 🙂
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
The best tool for managing your yoga studio
Reviewed on 02/08/2024
I use punchpass since 2014. in this time i tried many other similar tools but nothing is as good as...
I use punchpass since 2014. in this time i tried many other similar tools but nothing is as good as punchpass. So I continue using it.
Pros
Punchpass has all the features you need to run a yoga studio. If you need a new feature you can ask the developers of punchpass to create it.
Punchpass is very flexibel, intuitive and easy to use, both for the teachers and for students.
You can reach your customers sorted to different clusters.
You can create video courses and sell them.
The reporting is very differential.
It has different integrations.
No hidden costs!
Cons
I love punchpass - it is really the best tool. Only one thing there is for users from Germany that has an issue - according to the German data privacy law punchpass is not suitable because the server is not in Germany or EU. But I use punchpass anyway and had no problems with the law till now.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Punchpass is your best back office person
Reviewed on 01/08/2024
Very good experience. We could not handle the 2000 monthly participations without it.
Very good experience. We could not handle the 2000 monthly participations without it.
Pros
Punchpass is the BOMB. We started with Punchpass several years ago and could not run our online classes without it. We offer classes to our older community, and they find Punchpass easy to use when signing up for classes and getting class notifications. The customer service is great. Questions are answered in a timely basis.
Cons
Customers would like the ability to setup a class series rather than one class at a time. An admin person can do that, but not the customer. Would like all the reports formatted the same - some reports put first name, then last, but it is not consistent.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Punchpass packs a constant PUNCH!
Reviewed on 01/08/2024
Exceptional! I would not switch to something else. For a small company they are highly skilled and...
Exceptional! I would not switch to something else. For a small company they are highly skilled and motivated to give their customers the best service!
Pros
The customer service is incredible! These people know their product and treat every question seriously, answering the questions in full detail. I never hesitate to call them no matter how uninformed i feel!
Cons
The platform is a little limited on what new clients can see and read but then I dont want to manage a website !! So once you SET up your account its DONE ! I dont have the skill or the time to manage a full website !
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Punchpass is the best
Reviewed on 02/08/2024
We are in our 7th year of using Punchpass and our overall experience has been fantastic. It is...
We are in our 7th year of using Punchpass and our overall experience has been fantastic. It is super easy to set up passes, a schedule, customer accounts and lots of other options. They offer a bunch of reports and features to help track purchases and funds. I have had many contacts with the people of Punchpass and they are THE BEST. They are helpful, knowledgeable, willing to do whatever they can to help your business.
Pros
Ease of use, user friendly, fantastic customer support, easy for clients to use
Cons
I don’t have any complaints about Punchpass. Any issue that we’ve run in to has been resolved quickly
Response from Punchpass
Hi Dan,
Cheers to 7 years!!! We are so lucky to have clients like you, thanks for the support 😊✨
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy Peasy
Reviewed on 08/10/2024
Pros
It’s easy to navigate through. Easy to find things. The support is good too!
Cons
Sometimes the system can be glitchy.Sometimes the phone app spins or freezes. There is a delay in registration and email notifications.
Response from Punchpass
Thanks for taking the time to leave a great review - we really appreciate your support 🙌
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Punchpass for the win running boutique Pilates studio
Reviewed on 02/08/2024
I used punchpass for 6 years to run my boutique pilates studio. It worked great for me in under...
I used punchpass for 6 years to run my boutique pilates studio. It worked great for me in under $500,000 business space.
Pros
Ease of use. Uncomplicated. Reports are basic but very reliable. Scheduling to understand as an admin and is easy from a customer perspective. Integrations are good.
Cons
Lack of email marketing suite. I needed it to do more for me as a one man show. It lacked the ability to catch the people falling through the cracks and I was too busy to try to look for them and follow up with them.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
LOVER OF PP!
Reviewed on 01/08/2024
I have been using Punchpass since 2020 and I have always been extremely happy with them for my yoga...
I have been using Punchpass since 2020 and I have always been extremely happy with them for my yoga studio! I've always found quick support when needed, and I LOVE that they are always listening to the feedback and requests from their customers... they are constantly making improvements and additions to their platform. 10/10 recommend!!
Pros
-Ease of use for scheduling, customer management, instructor management and reporting
- Quick and personalized support
- Attractive interface
- Easy integration with my website and credit card processing
Cons
Not much to say here! I suppose I would like the option for text communication with my customers.