Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Features
- Industry: Internet
- Company size: 10,000+ Employees
- Used Other for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Magnificent Customer Support Software
Reviewed on 10/09/2019
The help group is extremely useful, they answer in only a couple of minutes, and they will give you a free Skype meeting to demonstrate to all of you the highlights profoundly in the event that you need it.
We had the option to organize and bring the product up from ground zero to a helpful inside application all around rapidly. They had the option to take a posting of clients and import them for us for simplicity of information passage which helped a lot.
They have additionally Support for HTML marks! An intriguing component that no others helpdesk programming have out there.
Pros
Azure Desk's self-administration client gateway presentations inclining subjects and questions helping clients to discover the appropriate responses that they need, themselves. Should clients be not able discover answers through the client confronting information base, they can raise a ticket by means of the AzureDesk entrance, email to get help from assistance work area specialists.
Cons
Nothing, I like all highlights of this item including: straightforwardness of utilization, little charge per specialist at month.
- Industry: Hospital & Health Care
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Very easy product to use
Reviewed on 18/03/2019
Pros
The product is very easy to use. We installed one day and I was able to complete all things required for my job within one or two attempts.
Cons
The layout of the support system could be a little more compact. The approval of updating tickets is sometimes not visible because it is so far in the bottom right.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Held Desk Support
Reviewed on 01/12/2016
Its good to have an special help when your company is a startup, Azure Desk has done all the needful to help us grow & be stable in such competitive market.
Pros
The features are easy to understand, user friendly. It might take some time to get acquainted, but when you reach there your business run as smooth as possible.
Cons
I have been a year with them & didn`t find any problem as such.
Response from AzureDesk
Thanks for the review.We really appreciate
- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Customer Service and Helpdesk Ticket Software
Reviewed on 06/03/2017
AzureDesk has impressed me from the first time I used it.
First of all, its simplicity of use makes you don't need any documentation or manual to learn how to use it.
After you register, you can start using the product with all its features for free (one agent), and then scale up based on your needs. It's really a gift!
The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it.
We are really happy with this product after a week of use, it has helped to organize our support request internally and we are start using it to our customers also.
Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.
Response from AzureDesk
Thank you so much David.
- Industry: Hospital & Health Care
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Low price and excellent support.
Reviewed on 27/04/2017
At these points I have not found any other solution that can overcome Azuredesk. In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available.
This still needs to add some integration features to achieve excellence. But in what is necessary, attend quietly. What's more, they keep hearing suggestions and improving.
Pros
The support level.
Cons
It needs to have more integrations, like the other main tools of the market.
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Cheap, and functional. Works well.
Reviewed on 02/02/2018
Functional Help Desk with JIRA integration at a great price point
Pros
Price point is really good. The customer support is always very responsive to me. Feature set is pretty basic, but it gets the job done. JIRA integration is a plus.
Cons
Seems to have some odd quirks and bugs. I've been working through these with support, so it isn't as bad as it sounds. And none of the bugs so far have been product breaking.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Support Solution
Reviewed on 08/12/2016
Azuredesk is an excellent interface for our customer service needs, it is extremely easy to set up and use and the support from the team is fantastic. Highly recomend
Pros
Simple to use, easy interface and the memorized views are awesome.
- Industry: Hospital & Health Care
- Company size: 51-200 Employees
- Used Other for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
AzureDesk Review
Reviewed on 27/11/2018
Pros
I love the ease of use and customer support available.
Cons
I have no complaints on the software at this time.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
AzureDesk
Reviewed on 25/07/2019
We have very pleased with the software and support - at a great price as well!
Pros
We were able to institute and bring the software up from ground zero to a useful internal application very quickly. They were able to take a listing of customers and import them for us for ease of data entry which helped a great deal.
Cons
I haven't had any issues to note - so far its been great.
- Industry: Computer Software
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome Customer Support Software
Reviewed on 06/12/2016
AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great!
AzureDesk.co is an end-to-end customer support engine for rapidly growing companies. The system contains a variety of reporting features that help administrators make key business solutions.
Pros
We never knew the importance of IT help desk software until we got one, and got the right one. We chose Azure desk and it has never disappointed us.
Cons
We have education management software. we are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors. Using Azure desk my problems are solved quickly.
- Industry: Automotive
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Azure Desk is Great!
Reviewed on 14/05/2019
This product has made our IT life much easier. Easy to see what is going and be able to prioritize the tasks. Most importantly... have the ability to show the boss's what we really are doing on a daily and monthly basis!
Pros
Easy to use. intuitive and easy to help those people that are not so intuitive.
Cons
Deleting old tickets is easy but not in bulk...yet. They are working on an upgrade that may fix this.
- Industry: Publishing
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It's a great step up from email support
Reviewed on 02/08/2017
Streamlined process improvement, better tracking and easy audit trail.
Pros
The support has been outstanding. Very open to suggestions for improvements, enhancements and changes. The interface is clean and mostly intuitive.
Cons
Like most software there is more under the hood than is first obvious. Understanding how to get the most out of it is worth investing the time. Once committed to there were some delightful benefits such as the showing the support centre as if it was the FAQ page for our website. This means we can keep it current and relevant right from within Azuredesk. That brings time leverage to our doorstep.
- Industry: Information Technology & Services
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Help Desk Support
Reviewed on 29/11/2016
Its a startup company for me & customer handling is a problem, with the help of Azure Desk my workload has reduce more than half. Its Easy to use & User friendly too.
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
AzureDesk helps keep clients happy.
Reviewed on 20/04/2017
Pros
Clients are able to submit tickets and communicate with the service technician assigned to their case. The software was easy to set up and now we have a better record of tickets so that we can provide the best possible service to our clients.
Cons
AzureDesk hardly has any flaws. The only thing so far that I have noticed with the software is the time it takes to load between pages.
- Industry: Management Consulting
- Company size: 11-50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Simple to Deploy, Run and Manage
Reviewed on 01/05/2017
Azuredesk is allowing us to manage support tickets in an ISO270001 approved fashion, while retaining our SLAs. The great hookup to our email system allows our off-site consultants to chip in on more difficult cases, and can escalate critical issues through our business efficiently.
Pros
Azuredesk is allowing us to manage support tickets in an ISO270001 approved fashion, while retaining our SLAs. The great hookup to our email system allows our off-site consultants to chip in on more difficult cases, and we can escalate critical issues through our business efficiently. Great support from the team that developed this product.
Cons
Software is limited to basic service desk requirements. This is a streamlined product that does what it says on the tin.
- Industry: Legal Services
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy Product to use
Reviewed on 11/03/2017
Phenomenal Support and Very Easy product to use. Would recommend this product to anyone who is looking at setting up a support desk to centralize their workflow
Pros
Support and Ease of Use
Cons
Creating tickets in Firefox is and issue. I believe they are working on this
- Industry: Leisure, Travel & Tourism
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 22/03/2017
AzureDesk has allowed our internal support team to manage issues raised by employees.
This software has saved time in managing user support requests and improved response times as well.
Response from AzureDesk
Thank you so much.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great solution for managing service encounters
Reviewed on 06/03/2017
This software is great for our computer support company. We can keep track of issues, manage schedules easier, and help keep our customers informed and updated on their ticket requests. Overall an easy to use, great product.
Response from AzureDesk
Thank you so much
- Industry: Computer Software
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
VPN User Review
Reviewed on 26/07/2019
It keeps support tickets reasonably organized
Pros
It's more streamlined than other similar products, in my experience.
Cons
Sometimes certain tickets show up repeatedly in the "unassigned" section.
- Industry: Management Consulting
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple and effective ticket management
Reviewed on 27/03/2017
Pros
A streamlined approach to support management with emphasis on team collaboration and educating clients for quick resolutions. Layout of tickets, Dashboards, Knowledge Base and Ticket search function stand out the most to us. AzureDesk is constantly on the improve with very quick response times from their team.
Cons
The main areas we are looking for improvement in is a quicker loading speed of tickets and better compatibility across mobile devices.
- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Azuredesk - Suits our business, developers very receptive to our suggestions
Reviewed on 28/03/2017
We were looking for an economical tool to help us with our support cases. Previously we just used a support email and found that we were duplicating our efforts to respond to cases. We now have visibility of the case, who is assigned, its history and our support team can look back and see solutions for previous and similar cases. We can also get an overview of cases by support person, customer, product etc.
Pros
it gives me an easy method to view all cases. It helps our consultants solve cases quicker and helps us learn to better support of porducts and clients.
Cons
We would like more rules to allow things like automatic assignment of cases.
Response from AzureDesk
Thank you so much.
- Industry: Information Services
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An easy intuitive product to use and was implemented within the same day.
Reviewed on 22/07/2017
Consolidated support calls and management information
Pros
Clean and uncluttered application, great value for money and the support is great, with no delay in responding to calls. Being able to assign calls to external organisations is also a big benefit to us.
Cons
There is some functionality that could be improved upon such as filtering against a number of the picklists, integrating with Social Media, retaining your preferred views etc, but they do appear to recognise change and will consider anything on their roadmap.
