AzureDesk Reviews

We were able to institute and bring the software up from ground zero to a useful internal application very quickly. They were able to take a listing of customers and import them for us for ease of data entry which helped a great deal.

I haven't had any issues to note - so far its been great.

We never knew the importance of IT help desk software until we got one, and got the right one. We chose Azure desk and it has never disappointed us.

We have education management software. we are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors. Using Azure desk my problems are solved quickly.

Azure Desk's self-administration client gateway presentations inclining subjects and questions helping clients to discover the appropriate responses that they need, themselves. Should clients be not able discover answers through the client confronting information base, they can raise a ticket by means of the AzureDesk entrance, email to get help from assistance work area specialists.

Nothing, I like all highlights of this item including: straightforwardness of utilization, little charge per specialist at month.

Easy to use. intuitive and easy to help those people that are not so intuitive.

Deleting old tickets is easy but not in bulk...yet. They are working on an upgrade that may fix this.

ease of use and easy access
we are a support company and this makes it very easy to support our clients

reporting is not too easy but is satisfactory for our needs

General ease of use between user and administrator, great interface.

No Dark Mode, no way to quickly update customer info from the ticket screen, instead having to go to a separate page to edit customer info.

using this software it help to find the person that is calling the helpdesk and see whats going on in their account.

the least about this software is where to find the stuff but, thats all other then that its easy to use and makes finding the caller's account easy.

The support has been outstanding. Very open to suggestions for improvements, enhancements and changes. The interface is clean and mostly intuitive.

Like most software there is more under the hood than is first obvious. Understanding how to get the most out of it is worth investing the time. Once committed to there were some delightful benefits such as the showing the support centre as if it was the FAQ page for our website. This means we can keep it current and relevant right from within Azuredesk. That brings time leverage to our doorstep.

Clean and uncluttered application, great value for money and the support is great, with no delay in responding to calls. Being able to assign calls to external organisations is also a big benefit to us.

There is some functionality that could be improved upon such as filtering against a number of the picklists, integrating with Social Media, retaining your preferred views etc, but they do appear to recognise change and will consider anything on their roadmap.

It is very easy to use and helps me keep all my projects organized for multiple clients at once. It is an important tool.

There is sometimes lag time or slowness. The ticket filter options could be more robust and we don’t currently have the ability to customize Views to include the custom fields we can track data in.

Ease of use is great. Customer Service is excellent. AzureDesk was able to import items from our previous system to expedite set up. The cost is a fraction of previous CSR software.

Thus far we have not hit any cons or issues to report on. Any items we didn't understand were addressed by Customer Service.

It's more streamlined than other similar products, in my experience.

Sometimes certain tickets show up repeatedly in the "unassigned" section.

Azure Desk is easy to use browser based application. It has a simple to use and intuitive interface to create new incidents, manage existing incidents. Monthly and ad-hoc reporting are easy to run for MI purposes. Another plus point is the ability to update user requests via email during the incident duration.

Some additional fields would really be useful especially 'Channel' fields which would also assist with better reporting.

I like that the eDesk interface is simple to use, with limited navigation options. This makes it easy for non expert employees to utilize the tools available to them, without getting lost in the software.

The reporting functionality is rather limited. For member facing staff they have the ability to about 3 weeks worth of information, but cannot go back farther, which can cause a bottleneck in workflow.

The product is very easy to use. We installed one day and I was able to complete all things required for my job within one or two attempts.

The layout of the support system could be a little more compact. The approval of updating tickets is sometimes not visible because it is so far in the bottom right.

Does what it says. It is simple and easy to use. Layout of the screen is nice and clean. all in all good system.

I would like a date required feature to be added. To help with prioritising. High, low and normal isnt sufficient for my needs . Wish it would remember login details. its annoying to have to retype everytime. It would be great if you could categorise solved tickets into groups. Tickets are slow to update.

Clients are able to submit tickets and communicate with the service technician assigned to their case. The software was easy to set up and now we have a better record of tickets so that we can provide the best possible service to our clients.

AzureDesk hardly has any flaws. The only thing so far that I have noticed with the software is the time it takes to load between pages.

It was flexible and easy to train employees in house.

The ability to communicate and update various departments within our company in a quick manner. Not that it would not do it but we needed it to respond immediately.

Azuredesk is allowing us to manage support tickets in an ISO270001 approved fashion, while retaining our SLAs. The great hookup to our email system allows our off-site consultants to chip in on more difficult cases, and we can escalate critical issues through our business efficiently. Great support from the team that developed this product.

Software is limited to basic service desk requirements. This is a streamlined product that does what it says on the tin.

AzureDesk is a user friendly help desk that allows end-users and ITS to quickly and easily manage and respond to issues/tickets.

This is an enterprise tool, which can become very expensive.

Easy to use, good customer support. If all you want is out of the box ticketing tool then this could be a tool for you.

Not enough customizing possibilities for fields, form etc.. Lack of report and dashboard editing. Basic ticket tool.

AzureDesk is a software that is simplicity of use as well as improve our productivity and customer satisfaction. It doesn't need lots of software to use. It offer live chat ticket monitoring and auto reply

AzureDesk is little costly for small software industries and need good Internet speed to work on it