Shiftboard Reviews

It's cheap.

Complicated. Learning curve is steep and I am well versed in PHP script, Joomla, Wordpress and other database software. Cannot effectively staff a large business with 30 minutes of training. Poor customer service and return policy.

I use this software daily, you can choose to view the week, then click on individual days to see what your schedule is for the day. The software is so simple and straightforward regarding scheduling. Within the main menu you can see: teams, calendar and opportunity (news) You can see what line of support you are scheduled for, when your breaks are at and when you have specific time off to catch up on daily tasks. You then have the option to print it out, download it and connect it to your Google Calendar, Outlook or other iCal compatible calendar tools.

I truly have never had any issues with this software. I have no dislikes about the software. Working for a company that has your schedule planned out and updates it quickly is such a relief. I previously worked for a financial institution and my schedule was so disorganized. Its great being able to access the Shiftboard at work/home and see what you need to know to be prepared for your shift.

The team at shiftboard has great communication and has been able to customize shiftboard to our needs.

My managers would like to print month views of their calendar. The current month view print out doesn't meet our needs, but they are actively in development to improve this.

Once you have a chance to work with it, it makes staffing a breeze. The customer service is fantastic and receptive to all questions. Our multi-generational personnel can all participate in the scheduling process, and different positions have access to different levels of involvement within that process.

Prior to the adoption of Shiftboard for our organization, we used pen and paper to have over 100 employees sign up for various shifts. If pencil was used, staff would sometimes erase someone's shift and sign up in their place. It was a mess. Now everyone can plan their schedules from the comfort of their own home.

Flexibility, customization

Having to email support to make changes to my "on boarding" page.

It eventually does what we need it to do.

Not very user friendly. To cater it to our needs we have to keep creating different teams or groups and it takes a lot of time since we have 300 employees that all fit into several different groups. The texting feature is too expensive and what was told to me in the beginning is not what is being charged

Shiftboard is so easy to set up shifts and change them is necessary as the need arises. This makes scheduling a breeze.

Wish is had a location exclusion feature so that if there was one location I did not want to schedule for but needed to see all the others it would make my job even simpler. Also it would be nice to see a sort done by length of shifts so that scheduling would not violate any union rules.
It is a little clunky to be toggling between locations to find the longest hours for staff when I have couple of hundred shifts to fill.

I like that it is easy to use and that I can schedule my staff in multiple locations easily. It is also nice that I can set a store up with a schedule one year at at a time so that all my staff has to do is choose who is working.

I wish that if I need to delete someone's shift that I can do it from the shared view. It is time consuming to have to go back to shift view to delete and then back to shared view so that I can print off a copy.

My favorite thing is that when I do post an event, the volunteers receive an email immediately. They don't have to remember to look at the calendar to see if I've posted something. It is much easier for them. I recommend it all the time.

I honestly can't think of anything I don't like. I have had challenges getting around the reports, but the problem is me, not the report.

I am the Volunteer Coordinator for a local dog rescue group and we use Shiftboard to sign up our volunteers for events. The site is super easy to use and any issues are addressed immediately via their great customer service team

One minor issue I have is with formatting outgoing broadcast messages. I am unable to properly space my messages and unable to attach photos which would be a big plus!

The flexibility of views. The ease of changing and adding shifts

The fact that it changes the order that the people are in every time it reloads or changes weeks

It is absolutely wonderful to be able to access anywhere with internet. I can travel from different locations and continue working.

We've trouble with the app for the program. It doesn't have all the functions needed as online, so we just utilize the online form.

Good for scheduling many shifts/people in a few clicks

Allowing access to new people or new functionalities could get difficult

It is efficient and helpful, I use the app on my phone which is very handy. It keeps items current and accurate.

I cannot search for a name in the calendar. If I haven't used it for a while and is updated by my boss, I have to log out, would be easier to refresh.

I like the ease of schedule, that it offers many ways to check schedules by either people or by assignment or even location. That you can set a schedule ahead of time and publish at a specific time. I also love the app

That the schedule interface isn't so people friendly unless your the scheduler. the look of it is outdated but function is great

Easy to navigate and use. You can see your entire schedule by the week or month as well as upcoming events. To sign up for an event is easy as well as unconfirming an event. I also like the notifications of when a new event is posted or when a trade is available.

App is not as inclusive as on the computer. You cant see what the event is on the calendar or all the details.

Everything is right at your fingertip; you do not have to search. Navigating through shift board gives you a sense of independence on how to do it yourself.

Sometime this software can be slow when multiple people are trying to access it at the same time. The actual events are bunched up together on the calendar in one day. Each event or sponsor should be separated by colors or some other way of determining which group is which.

people can see the shifts that they pick up. Its and easy system to work with and easy to learn. I think all job should use shiftboard.

call outs from staff. sometimes there are bugs and we don;t get emails about and find out about the problem on our own.

Ability to allow various levels of team management and scheduling. QR code clock in is useful, and timekeeping has team by team flexibility.

Reports are somewhat lacking, system admin audit and reporting is lacking. No way to actually set a user's password, so if they are not receiving email from system, cannot just set the password or troubleshoot if email is being sent (system audit capability).

I find that this system is very easy to use. It did not take long to learn and the users also find it easy to use.

It is so easy to navigate and use this software. As a user I am able to sign up, sign in and message if needed for shifts (I can also accurately see my hours worked).

I have yet to have a problem with using this software so I have no cons to give.

Ease to use and good customer support. Instructors like how they sign up for classes, what is available and the flexibility.

Shiftboard has everything we ever needed in WFM. the demand planner was the make or break for us as we are a contractor-remote-based workforce and volume/staffing needs change by the hour and by the day. incredibly detailed employee profiles, teams, locations, about 17 different ways to create shifts and fairly robust reports, plus a clockin/clockout functionality and mobile site

it's not a clear UI and sadly not very intutitive. you'll eventually find what you need as, like i said, the tool is very robust, just that many tasks take way more clicks and navigation than one would expect or deem necessary.

The flow and simplicity to use makes it easy to use. Shiftboard also allows us to easily track employee hours and convert their hours into reports.

Not sure if it's shiftboard or our system, but once the employee hours are downloaded the excel spreadsheet often closes without warning.

I love the ease of use. The software gives me the ability to change and add shifts easily. Then it is convenietnt to notify people of changes in shifts immediatly

The only thing I would like is to have the ability to run a few more report and some sorting tools that I have to do by hand