Sana Commerce Reviews
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75 Reviews
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great product for direct ERP integration
Reviewed on 03/06/2022
As a company that imports a lot of our inventory from outside of EU, SANA helped us to automate our...
As a company that imports a lot of our inventory from outside of EU, SANA helped us to automate our sales process by enabling purchse of items that are not currently in our inventory but will be arriving shortly.
Pros
For someone being responsible for the ERP, the direct integration is no doubt the most valuable aspect of SANA's solution. Automatic sync of all the necessary information such as customer accounts, item atock and prices etc is definitely making everyone's life easier. Personally, I can't imagine amount of work and effort that have to be put in the solutions that do not have direct ERP integration. Updating your stock levels for example, blocks manpower that could be used elsewhere. The sales campaignes can be easily planned and managed beforehand, with correct discount being automatically applied and visible in the shop on the chosen time and date. The same as managing your customer assortment for your B2B and B2C customers.
Cons
The biggest pro for the solution is also a con to some extent. When all the data in the e-commerce is directly integrated into ERP you must be sure that all the processes and information on the ERP side are correct and set up in the right way for your customers to use it.
- Industry: Music
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Review Eusica
Reviewed on 03/01/2022
Great, we have grow with this tool!
Great, we have grow with this tool!
Pros
It is a good software, with good price, and great conexion with SAP
Cons
They require to work on SEO, and improve options
- Industry: Construction Software
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Deploymen
Reviewed on 25/11/2020
In general good, although the time difference between the countries makes a quick analysis and...
In general good, although the time difference between the countries makes a quick analysis and attention difficult.
Pros
The box product is extensive, which makes it easy to meet most of the requirements for its use
Cons
It is difficult to establish business rules, as well as to develop them due to their high cost.
Alternatives Considered
SAP Customer Experience, Pepperi, and SAP BusinessObjects Business IntelligenceReasons for Switching to Sana Commerce
for having direct connection with SAP ECC and SAP B1- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Sana Commerce and NAV
Reviewed on 16/09/2021
Overall we've been very happy with Sana. The cost is average when comparing side by side but...
Overall we've been very happy with Sana. The cost is average when comparing side by side but considering the ease of integration with our ERP it's far more cost effective than comparable priced platforms.
Pros
The in site editor is great! The platform's ease of use, integration with our NAV ERP, and the consistency\uptime. We rarely have issues and if we do we get immediate notifications that are generally telling us something's wrong on our end with our ERP or connectivity. Sana's customer support and our account manager are as good as it gets and we could not be more please with the support we've been given throughout the relationship.
Cons
The framework is complex as is the learning curve.
Response from Sana Commerce
Hi Tracy,
It's great to hear that our built-in integration between your NAV ERP and Sana Commerce's web store is running smoothly. We know how important this integration is to keep your store operating as seamlessly as possible! Please feel free to leave any suggestions or additional feedback with your CSM or via our support site. We love hearing from our customers!
Kind regards,
Michiel Schipperus, CEO
- Industry: Business Supplies & Equipment
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Sana Commerce - Ecommerce for B2B and B2C
Reviewed on 28/03/2022
Pros
In our experience, Sana works best. Sana has really worked well for us. We hardly have any errors that needs to be debugged. Our IT department is not wasting resources doing maintenance of the platform.
Due to the ERP integration we almost never experience any orders errors. We can focus fully on making the customers happy and optimizing the web store.
Sana always make suggestions that work best for our customers. They are always able to come up with a solution that helps us out. For example on-site search is really working well for us based on improvements Sana Commerce did, customers that search are converting at 13% compared to customers that do not search converting at 1-2%
Cons
When we initially started with Sana, there is an expense to set it all up and IT gets involved, but Sana makes it all easy after that.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Sana eCommerce for Grafityp
Reviewed on 10/03/2021
Overall we have had a good experience, there has been a few customisation issues but eventually,...
Overall we have had a good experience, there has been a few customisation issues but eventually, they have been solved.
Pros
One of the big features for us is the instant online orders in our ERP without any delay. Easily integrated with our ERP
Cons
There are some features/elements which I wish you could select when building web pages such as tabbed content
Alternatives Considered
Adobe CommerceReasons for Switching to Sana Commerce
Cost and ease of integration- Industry: Packaging & Containers
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Easy to use and set up!
Reviewed on 10/03/2021
A great product for setting up your own shop. It interfaces very well with the main ERPs and...
A great product for setting up your own shop. It interfaces very well with the main ERPs and content management is really simple!
Pros
Even those unfamiliar with programming languages with little computer skills can use it. Easy to set up and use, I use it every day!
Cons
The Sana University program for content learning is a little too elaborate. Better to gain experience in the test area using the manuals available online.
Alternatives Considered
ShopifyReasons for Switching to Sana Commerce
High level of integration with my ERP- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Perfect out of the box eCommerce solution
Reviewed on 28/06/2021
Pros
The site looks clean and feels great to use, very quick thanks to some recent updates. Feedback from our customers has been excellent and it has really helped to improve our online presence.
The integration with our ERP is perfect and saves a huge amount of time and errors.
Cons
Not sure how it could be implemented, but easier access to the CSS might help to tweak to design of some elements.
Response from Sana Commerce
Hi Tim,
Thank you for your review! It's great to hear that your website has been improving your online presence and that you've been able to connect with your customers in this way! Did you know you can share your ideas in Sana Online Help with our product team? I want to encourage you to do so we can take your element idea into account.
Kind regards,
Michiel Schipperus, CEO of Sana Commerce
- Industry: Logistics & Supply Chain
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Feedback from a happy customer
Reviewed on 25/04/2022
We are very happy with Sana for the current organisation phase we're at the current moment. In...
We are very happy with Sana for the current organisation phase we're at the current moment. In future we will evaluate Sana against our new Business platform and see if it fits our requirements.
Pros
The usage and maintenance of a product catalogue is very important for us. After cleaning and updating our master data, we were able to publish the relevant data to our customers. Now we were able to stop sending product- and price list to our customers.
Cons
For us it is important to have a smooth portal for interaction to our customers. Seamless integration with CRM, ERP and PIM is very important without having complex integration solutions.
- Industry: Music
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Sana Commerce Review
Reviewed on 16/05/2022
Overall a good experience. The Sana team i work with are very helpful and friendly, Any customisatio...
Overall a good experience. The Sana team i work with are very helpful and friendly, Any customisations are completed swiftly and as requested. Some of the team i work with are/have been based in Ukraine and i must commend them on their professionalism and strength in such hard times. We are truly appreciative and thankful for all of your hard work.
Pros
The Sana Commerce product is well laid out and easy to use. The Sana team are very attentive and helpful with queries and questions. Due to the nature of our business we have needed very specific modifications and the developers always deliver to a high standard.
Cons
There could be wider range of "ready-to-go" applications or connections rather than needing to add/integrate some of them. I find the "help" section and documentation could be better. I often search within the help area before reaching out, but my answer is sometimes not there. Or it is there but not returned when using search function.
- Industry: Building Materials
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Sana review
Reviewed on 20/12/2021
Pros
Very Mobile friendly and easy to use, Most of the 3rd party addon are built-in and easy to deploy
Cons
Its expensive,
Take long time to do custom modification
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great Support Team at SANA E-Commerce
Reviewed on 05/02/2021
Pros
We really like working with [SENSITIVE CONTENT HIDDEN] on support, his expert knowledge of the platform has helped us use SANA to its full capabilities. Also having SANA University is a wonderful resource for boosting knowledge of the platform.
Cons
Sometimes the flexipage feature can be confusing.
Response from Sana Commerce
Hi Tamara,
Thank you so much for your review. We are happy to contribute to your e-commerce journey. Please let us know if we can help you with any Sana functionalities. So you can get the most out of your Sana web store.
- Industry: Consumer Goods
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Easy to implement, great support from SANA
Reviewed on 20/04/2022
A very good experience. The SANA team kept us moving forward during the implementation and...
A very good experience. The SANA team kept us moving forward during the implementation and continues to provide good support after we were running live (with multiple sites)
Pros
It is simple to implement and provides strong linkage to our back office system
Cons
On this version, the ability / expense involved in customizing the user interface. This is only a problem with our B2C environments, not with our B2B sites
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Sana - a strong partner for more than 5 years
Reviewed on 04/08/2020
Pros
very stabile and reliable product, high expertise of product development, partnership with high valued players within the ecommerce world (such as Ingenico as payment provider)
Cons
it's origin lies in B2B, that makes Sana not always the first adapter for trends within the B2C world, but they are working on it. Within a couple of weeks they'll launch a new version which is far more based on B2C needs
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Easy Integration & User Experience
Reviewed on 09/03/2021
Pros
The standard features and templates SANA has out of the box make set up and changes extremely simple
Cons
It wont do everything you want, but they do release regular updates to improve and keep moving forward
- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy integration with Nav
Reviewed on 04/12/2019
We have replaced in house B2B portal with Sana for customers order entry. In a few days once live,...
We have replaced in house B2B portal with Sana for customers order entry. In a few days once live, most of our customers were ordering trough Sana.
Pros
- Very easy to integrate with Nav ERP
- good ROI regarding project costs in standard
- very good stability
Cons
- some difficulties with Sana project manager during project phase
- costs too heavy when specific needs
- costs too heavy for technical ugrade move to latest release
- Industry: Building Materials
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
ERP Integration with Sana Commerce
Reviewed on 26/11/2020
It is pretty good. We have good relations and our questions and customizations had been done in the...
It is pretty good. We have good relations and our questions and customizations had been done in the estimated time. They always check on your business on how are you doing and gives you feedback on how can you improve on your ecommerce channel.
Pros
It connects perfectly with our ERP and makes our internal processes so easy. We don't have to worry about updating the inventory info or stuff like that.
Cons
Maybe the support can be a little bit delayed as most information is on english and our main language is spanish. Sometimes things can be lost in translation but we were always able to solve the issues. I always recommend having someone with high english profficiency on english if you are from a non english speaking country.
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Sweet integration with Dynamics NAV
Reviewed on 14/05/2018
Deep training
Easy to implement on customers
Deep training
Easy to implement on customers
Pros
Complete training suite for partners
Very intuitive help
Out of the box design and functionality that match with the features requested by most customers
Cons
Dependant on Web Services
Slow (IIS)
No customizations can be made on Sana (just NAV or other ERP)
Response from Sana Commerce
Dear Jose,
Thank you very much for this positive review and your involvement in the project. Dextra has proven itself as a solid partner and we are very happy with the collaboration.
Best regards,
Maarten
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
Domus Lighting and Sana Commerce
Reviewed on 03/06/2016
We now have a single source of truth for our products and our product attributes that we have never...
We now have a single source of truth for our products and our product attributes that we have never had before and we are leveraging our investment in our ERP system.
As a B2B company, our customers love it. They can see their own real-time individual pricing and availability online and place orders directly through to our ERP system. This eliminates time and effort on our end and empowers customers to make their own decisions and find information easily and quickly.
Customising certain things are a little hard if you want your website pixel perfect to your design. However, keeping the design locked and structured also helps as it enforces consistency across the site which is important. This is not necessarily a bad thing.
Some customers have decided not to use the system because they only want to use their own ERP system within their business which I can understand. However, having a login to our system available to them if and when they want it future proofs Domus Lighting for when B2B ecommerce becomes more mainstream.
Overall, our experience has been very positive with Sana Commerce. It was easy to implement, and now provides seamless integration with our ERP system with a beautiful responsive design which we have never had before.
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Feedback
Reviewed on 04/01/2021
Sana has helped us tie together our implementation of Dynamics 365 with our online store functions....
Sana has helped us tie together our implementation of Dynamics 365 with our online store functions. We wanted to merge operating spaces of our employees and unify teams and Sana is helping us get there.
Pros
Sana has a great team that helped us work through the change process as a company and adapt ourselves to a new way. They have a great training plan setup and ready and their project management was excellent.
Cons
So far so good! We just launched our refreshed page and the SANA team has been very responsive and helpful ensuring we could maintain a timeline and achieve the vital objectives we needed to hit during COVID.
- Industry: Biotechnology
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Excellent product
Reviewed on 11/12/2019
Good support, stable product which meets the demands of our customers. The customer succes formula...
Good support, stable product which meets the demands of our customers. The customer succes formula really pays off and keeps us focussed on improvements of the product after live.
Pros
Clear design, no frills and easy to use. Customers are really satisfied by this.
Cons
Business rules that require customization cause more isssues and costs than desired.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Sana Interface to ERP
Reviewed on 04/08/2020
Moving B2B business onto the internet
Moving B2B business onto the internet
Pros
ERP integration was really straighforward
Cons
Indexing and crawling has proved to be a significant issue
- Industry: Industrial Automation
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great product with many out of the box features
Reviewed on 23/11/2019
Pros
Customization, Customer Support, Perfect sync with ERP, Ease of use
Cons
Lacking of better frontend customization.
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The Best Integrated E-commerce solution for Dynamics GP / Business Central
Reviewed on 16/09/2021
Implementation was easy, integration into the ERP was a breeze, and the team fully dedicated.
Once...
Implementation was easy, integration into the ERP was a breeze, and the team fully dedicated.
Once we were up and running, we were passed to the main support team, who we never had to reach out to, but had access through a ticket system
Pros
The Sana University has hundreds of youtube videos that tought me all aspects of Sana. The videos are extremely helpful.
The ease of customization, page builder is a key aspect of the software. No coding is required and still extremely versatile.
Elements on the pages, or products can be shown to all or part of the customers based on their customer group or geographic location. All this at a click of a button.
Translation into another language are easily added, when needed.
Being a hosted solution, there was no server management which was amazing.
Cons
There is nothing I can find that I did not like about Sana. We had 0 downtime in the 12 months we have been using the product.
Response from Sana Commerce
Hi Gaelle,
Thank you for your review! Our product was built specifically to facilitate the points you mentioned, like the intuitive page builder, easy-to-use admin panel, product segmentation, and geo-targeting. We aim to make our product as simple to setup and easy to use as possible. Thank you for taking the time to write about your experience!
Best of luck going forward,
Michiel Schipperus, CEO
- Industry: Building Materials
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A great CMS partner that perfectly complements your ERP-system.
Reviewed on 19/07/2021
Our company sells many items, 12.000+, to a whole industry here in Denmark and abroad. We have more...
Our company sells many items, 12.000+, to a whole industry here in Denmark and abroad. We have more than 2500+ customers and they all have separate sales agreements with their own discounts and special prices. We chose Sana because it allows us to do business our way, as we want it. We did not want to conform to a CMS system rather than have the CMS system work for us instead, as Sana does out-of-the-box.
Pros
The way Sana works so well with Business Central 365. I also had the pleasure of working with NAV2018 and Sana. That was also good but with BC there are so many cool new features and possibilities.
The customer service is also excellent.
Cons
I feel there there needs to be more focus on the tablet / mobile phone design of various pages and the general setup.
The responsive designs are not always good enough for our needs.
Reasons for Choosing Sana Commerce
They could not offer the same as Sana couldSwitched From
DynamicwebReasons for Switching to Sana Commerce
Sana was the one system that best suited our needs.Response from Sana Commerce
Hi Kaspar,
Thank you for your review! I'm pleased to hear how well Sana Commerce is working for you and your business needs. I'm also happy to hear that our CMS system, as it's available out of the box, allows you to do business the way you want to.
Despite the frequent changes of customer success managers, I hope they've helped and guided you well through the process. Cheers to your continued success!
Kind regards,
Michiel Schipperus, CEO of Sana Commerce
