Fresha Reviews
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1413 Reviews
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use, reliable and very robust.
Reviewed on 06/01/2020
This platform has allowed us to expand considerably thanks to the marketing campaigns that we can...
This platform has allowed us to expand considerably thanks to the marketing campaigns that we can do through our website and facebook pages integrated into this application,
in addition to allowing us to make reservations online, another highlight is the inventory control that we have been able to make with this tool, in addition to payments, is a very comprehensive program that offers great functionality, facilitating and optimizing the management of the business, so the team will improve their productivity and efficiency, thanks to the commands made in Shedul. Thanks to this tool our business has grown rapidly and has managed to consolidate in the market and earn the trust and satisfaction of our customers.
Pros
Shedul is a web platform that has a mobile application (iOs and Android), has a very friendly interface, does not require learning curve, its design is very effective and elegant, allows to centralize all aspects related to the administration of a beauty salon, integrates features such as web site customization, booking appointments and recurring appointments, management of employees, inventories....
This efficient tool is accessible from any device, anywhere and at any time via the Internet. In addition, it has a very complete free version and more functional business plans.
Cons
There is nothing I dislike about this program is very robust, complete and effective, has a high rate of customization, is well structured and offers excellent results.
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The best software for business owners
Reviewed on 07/08/2023
Love it.
Love it.
Pros
The fact that its so easy to use and modify menu for specials. Its simple and easy to the eye. The customer service is excellent they are super responsive with me since I started with them when they were shedul. Love this app.
Cons
I haven't quite figures out how to transfer all my great reviews into google reviews. Google is a big thing for consumers so its important to have a link where this transfers or they automatically load into google is huge.
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Fresha for appointment keeping
Reviewed on 11/10/2024
Overall I like the use of what’s it’s for. It keeps my current and past appointments which is handy...
Overall I like the use of what’s it’s for. It keeps my current and past appointments which is handy to view.
Pros
I currently use Fresha to keep track of my nail appointments. It’s easy to navigate through and I love the reminders it sends via sms.
Cons
I do wish the particular layout I have was easier to read. I find if I have multiple appointments, that I’m having to scroll through vs it would be nicer if they were in a grid-tile type view.
Response from Fresha
Hi there,
Thanks for your review, we're always delighted to hear from our Partners who love Fresha as much as we do!
If you ever have any questions about how to use your Fresha account or feedback about our platform, please feel free to reach out to us directly at [email protected].
Kindest regards,
The Fresha Team
- Industry: Food Production
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Easy to use, needs more customisation
Reviewed on 11/09/2024
The platform is easy and effective however it lacks customisation and customer service takes a...
The platform is easy and effective however it lacks customisation and customer service takes a while to respond.
Pros
This platform is easy to use and effective. It is also affordable in comparison to other softwares
Cons
Lack of customisation on SMS reminders and customer service took a while to respond to me
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Booking made easy, concerns with customer service
Reviewed on 26/08/2024
Makes booking online easy however I wish there was better customer service
Makes booking online easy however I wish there was better customer service
Pros
The platform is easy to use and has lots of features that improve online booking
Cons
The customer service isn’t the best in responding promptly
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Going Live with On Line Booking
Reviewed on 01/12/2020
Pros
The Customer Service. Hands down the most outstanding customer service . Fresha is there to answer questions, provide training, assistance and follow through with genuine care and dedication to make your scheduling, on line booking and marketing successful. We are very pleased with the outstanding
investment Fresha has brought our Company.
The software is very user friendly. Our guests have loved the on line booking upgrade which has increased our sales and made it more convenient our guests to have options and information about the service and treatments that we provide.
Cons
We wish we would have launched Fresha Plus sooner.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great choice for small business owners
Reviewed on 17/07/2023
did not regret a day of using it.
did not regret a day of using it.
Pros
Affordable first of all, no hidden fees, easy access to customer service, and overall easy to use product.
Cons
The future of charging can be improved.
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Fantastic!!
Reviewed on 31/03/2020
Loved it!
Loved it!
Pros
I love that Fresha is simple and easy to use. Coming from a much more complicated system like MINDBODY, Fresha was so wonderfully easy to figure out and implement. Customer service has always been so kind and responsive and happy to help. I love this software and am So grateful for how they have supported me during the challenges of COVID-19.
Cons
I have been with them for a few years so like any software it has been a gradual build with new features. Online processing/sales and gift cards weren’t always a feature but they are so great at listening to the needs of their customers and making upgrades.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Fresha is INCREDIBLE
Reviewed on 12/03/2021
Fresha makes running my business so much easier. All the features I use are just so easy and sleek....
Fresha makes running my business so much easier. All the features I use are just so easy and sleek. The booking calendar, reminders, payments, stock taking. The customer service is second to none.. any issue or query is answered so quickly and always resolved.
Pros
The booking system is so easy to use, I love every feature. Booking, confirmation, payment, reschedule.. the holding card details
Cons
That I can’t sync it to my google calendar
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Not Recommended if you want to receive your funds
Reviewed on 13/01/2020
Honestly, I could deal with the cons and find suitable alternatives because it was so easy to use....
Honestly, I could deal with the cons and find suitable alternatives because it was so easy to use. Analytics were great and my staff loved the system. The turning point occurred when I enrolled in their payment processing. I submitted all required information and received a message that everything had been verified. Payouts began the next day and were deposited into my bank account without issue. A month later I received an email saying they couldn’t verify my account and were holding my funds. Almost a month later and after submitting and resubmitting at least 5 times, they still say they can’t verify the information. My bank has no idea what the issue could be. Bottom line: if you want to receive the money you worked to earn, do not enroll in their payment processing system. I’ve gone back to my previous system and am receiving my payouts with no issues whatsoever.
Pros
Very easy and intuitive to implement and use on a daily basis.
Cons
Unable to create and send client intake forms or customize client confirmations or rescheduling of appointments, thank you’s, marketing texts etc.
Response from Fresha
Hey Mary, so sorry to see this review but pleased to see you're still using Shedul. I can see that you've passed all of the essential security checks so we can continue with regular payouts and payment processing.
Verification checks are legal security requirements rather than Shedul's requirements but it's ultimately better to be safe. Now that you've passed, you can process payments as usual :)
We're sorry it took longer than expected but we would appreciate it if you would update this review to reflect how you've used all of Shedul's features for the last 2 years and continue to do so.
Thank you for all of your support and feedback
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Great Place to Start
Reviewed on 19/12/2023
Pros
It was easy backend to use and update. It also has a free option
Cons
There was a constant issue with clients booking online and it caused confusion for my guests
Reasons for Choosing Fresha
Clover was sold to me from my bank and not salon friendly and had hidden expenses monthlySwitched From
CloverReasons for Switching to Fresha
It was free to use and seemed also very easy. In the begin- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Thank you for a great product.
Reviewed on 11/11/2023
I have been with Fresha since its inception when they were called shedule and I have enjoyed using...
I have been with Fresha since its inception when they were called shedule and I have enjoyed using this program ever since. [sensitive content hidden] is usually great at answering questions quite quickly and I’m grateful for that.
Thank you.
Pros
The ease of use, the comprehensive tools available
Cons
I’m honestly having trouble answering this question because I don’t think there’s anything I don’t like.
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Amazing Scheduling App
Reviewed on 08/10/2019
Great user-friendly system and features. Amazing app!
Great user-friendly system and features. Amazing app!
Pros
Recently switched the Shedul as it offers more features that my previous app didn’t have such as categorized services when online booking, colour-coded services, daily reports, inventory, analytics, etc.
Cons
I wish there was a feature to also have a 1hr text reminder along with the 24/48hr e-mail reminder. My clients really appreciated that feature my old app provided.
Reasons for Choosing Fresha
Their online booking feature did not organized the different services in categories. I offer 3 different services and look to add more in the future. I wanted my clients to be able to quickly and easily navigate to their desired service.Switched From
Square AppointmentsReasons for Switching to Fresha
Professional look, functionality, 24/7 customer support.- Industry: Farming
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Making your everyday the best with Fresha.
Reviewed on 14/10/2023
This is the most affordable and secure software for getting clients or marketing my medical work on...
This is the most affordable and secure software for getting clients or marketing my medical work on my farm.It is easy to use and understand.
Pros
Have been using it to get unlimited bookings for my farm medical services.Fresha has really boosted my sales and have used it to attract more customers through online bookings.It zero monthly fees making it affordable for everyone.Have been updating my clients via automated texts.
Cons
No Cons about this amazing software.Has really helped me in strategizing my company.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Spa Management and POS software that will be LOVED by Spa Owners and Managers who implement it!
Reviewed on 04/06/2017
Many, if the company will be doing such a great job, in near future Shedul will be the Spa...
Many, if the company will be doing such a great job, in near future Shedul will be the Spa Management software to go! My wife spa is very customer oriented and this software allows us to accommodate our customers request much easier, quicker and with fewer errors. I love it!
Pros
There are many areas of this software that I really like (even now, when the software is limited in certain functions BUT, it is continuously updated with new functions. In a year or so it will be the best software that is available to manage spas and salons. And, it might be the software of choice for spa managers and owners due to the fallowing few reasons:
Ease of Use, multi-platform compatibility, fast, reliable and it has all you need to run a day to day beauty spa operation including POS.
Appointment scheduling and appointment management are the BEST compared to other software that I have evaluated or used (and I paid $$$) Actually, it has no limitations nor restrictions and I Love It.
Inventory Management working great though does not have yet incorporated "low stock warning" but I am sure it will have soon so no issue for me.
Services - very easy to create and manage. One limitation, for now, is that so far they don't have available "packages" and tracking package usage. Though, I believe that they will include them very soon.
Clients - Shedul has all you need including almost real time SMS/email clients notifications (appointment creation, changes, or completion). There are no automatic reminders yet, but the software keeps it organized very nicely using color codes.
Reports- right now a little limited but they are constantly adding new ones.
Shedul - administrator listening to their client's requests.
Cons
Right now the application does not have the interface to setup a merchant account (Credit Card processing) though they are working on it and it should be ready in the next few months.
You can setup two different tax tables (sales and service) but in the reports so far there is no specific report that you can calculate a sale tax. Never the less, you can manually calculate it since there is a report for total $ sales for a specific period.
Packages- hopefully, they will implement soon option to sell package deals and some type of way of tracking usage of services in the package against the client or actual package.
Voucher- we don't use vouchers so I did not find this function too useful. We sell "Gift Certificate" and hopefully they will implement sales and management of gift certificate in POS.
It would be nice to have in POS percentage for service tip calculation since many of our clients often say "give particular % as a tip for the service". Right now there is a function in POS where you can add a certain amount as a tip to the total bill. For many people that could be sufficient though.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Thanks Fresha and team
Reviewed on 23/03/2021
I think I’ve said everything at the top.
I do feel the positive change in going with an app. I...
I think I’ve said everything at the top.
I do feel the positive change in going with an app. I don’t know how I managed without it. I know there may be other apps about, but I’m happy with the pay as you go that Fresha do.
Pros
Before Fresha, I was using a pencil and an book. Clients had to call by phone to book an appointment or send a message through social media. On my day off, I would carry the book with me and divert calls to my phone. This wasn’t great if I was out and about shopping or just having a needed switch off /quiet time. I can honestly say that going online with Fresha, has changed my business. Clients can book in easily and the book now buttons create opportunities for clients to see who’s available at any time day or night. I love all the features and the consultation helps a great deal. I think that Fresha helps my salon to reach out to the people who don’t like to call for appointments and for browsing prices and services without feeling like they have to commit. I love the now show fee. Has helped immensely. I like how the app overall polishes the business and makes it more professional. Generating new clients through this, has helped us grow and expand with new staff. Oh, I love that my accountant can also log in and get what she needs at any time without me having a hand written log. I love that it’s harder for staff to take money using fraudulent means. Fresha let’s me know exactly who’s paid what and I know exactly what’s going on.
Cons
If there’s anything I’m not sure about, I feel I can get in touch and ask.
I’m not so keen on the card payment device. It’s a bit slow and clunky. Also- with the no show- sometimes people clear their account so you can’t take the payments they owe. I don’t think there’s much you could do with that.
I would like the client info to merge better for people who one week book in with their maiden name of Scott and other times decide to be ‘oh.. is it under the name Wilson?’ And have 2 different client a counts ..or use different emails.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Fantastic system for any business!
Reviewed on 24/01/2023
It’s fantastic, have recommended it to many and had some friends sign up over the last few years....
It’s fantastic, have recommended it to many and had some friends sign up over the last few years. You can modify your system to be as simple or complicated as you want to with treatments, services, products, commission for staff, reminders, text or email promotions honestly the perks are endless!
Pros
Fresha is a fantastic program and I have been using it now for over 2 years. I have been very happy with the system since moving over from Timely. I have contacted customer service a few times and they have always been amazingly accommodating.
Cons
I only have one little bit of feedback, it would be great to be able to select some Treatments being only available on certain days but all in all great program.
Alternatives Considered
Square Point of SaleReasons for Choosing Fresha
Cheaper feesSwitched From
Timely- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
The system does not work well
Reviewed on 04/10/2022
Overall poor. Support don't seem to acknowledge or understand issues that are raised and offer...
Overall poor. Support don't seem to acknowledge or understand issues that are raised and offer 'solutions' that either ignore information they have already been given or are just not relevant to the issue. I have been fobbed off on many occasions and nothing improves. I have £6k worth of vouchers sold through Fresha in the last 6 months so moving to a different system would be a nightmare but staying is a nightmare too.
Pros
Fresha is affordable compared to many other similar systems.
Cons
The voucher system is NOT fit for purpose. A client with a voucher cant put in a code and use it to checkout like you can with EVERY other voucher system. We have had to duplicate every single massage we offer (including for each time variation) and have "voucher only" booking so they put the code in as a note and we manually check the voucher off the system.
We sell vouchers for specific massage types and durations. If someone has a voucher for a 1 hour Swedish massage that costs £40 and we increase the massage cost to £45 the voucher is no longer valid AT ALL. Fresha sees the service as being "deleted" rather than the client needs to pay £5 more.
The calendar sync is one way while other systems have 2 way sync which would make it MUCH easier for therapists to manage their availability.
They have just started charging for appointment confirmations. They look at the average number of clients you had in previous months and You are allocated 1 reminder message per client. The thing is though that to run the business properly each client might get 3 messages (or more if they reschedule) so you will almost certainly be paying for extra messages.
When clients do reschedule their appointment does not show up through calendar sync.
There is no option to embed the booking system on your website and the ability to change the look or feel of your booking page on Fresha
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Amazing software, developers have nailed it as they have captured all the features we need...
Reviewed on 17/08/2016
This software is exactly what we have been searching for. It has the features we need, is powerful...
This software is exactly what we have been searching for. It has the features we need, is powerful enough to maintain all of our client data, appointments for multiple staff, sales dashboard, generating reports, import/export data, online booking buttons for social media websites including Facebook, and much much more.
I have worked with various software and client relationship managers previously however I have found this to be extremely easy to use for all staff over other programs. We have a relatively new small business and I have personally tried over 30 different similar type programs and none of them have suited my needs, and couldn't customise to our needs. I even tried Excel based systems and creating my own however it was harder for multiple staff to use and would be prone to mistakes. Due to this, we stayed with the good old appointment book for appointments and used excel to track sales etc.
Coming across this software has changed all that; we are now using this and have ditched excel and filed away the appointment book. It literally does everything we need and has extra features we can also use that we weren't using before.
Pros
Everything we need is here with the ease of access required for all staff members. It's great that we can see daily appointments, sales, revenue etc from the dashboard and can easily generate reports and export to excel. Adding different services and products (i.e. retail add on products) is extremely simple; you enter in the service and include price and duration etc which makes it very easy when making appointments. The checkout option also displays your products in case you forgot or haven't promoted it in the appointment so can easily add extra value to each appointment. The added feature to send SMS reminders to clients automatically is excellent and I really like how they have added options to customise this feature, such as adding times in which to send these reminders so they are not sent in the middle of the night for example. They have really done their research on what clients need and am very impressed with this software.
Cons
The company has pretty much nailed it with their software though if I had to put something, I could only suggest adding the ability to further customise options, page layout, which data to display or not display etc; this would be great.
- Industry: Human Resources Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Works wonderfully for temp staffing, too!
Reviewed on 12/11/2019
Shedul has created a simple scheduling software that works well for any industry. It is a free (or...
Shedul has created a simple scheduling software that works well for any industry. It is a free (or low cost) solution which is awesome for small business like mine. There are plenty of features available that my business doesn't use, but that other businesses could definitely benefit from.
Pros
I run a dental temporary staffing agency and we began using this program around the time it came out. It was very new and the developers were in close contact with us often asking what we liked/disliked about the program. We use it in an unintended and unconventional way but it has worked better for us than any scheduler built for staffing.
The ease of adding appointments, changing, updating, and notifying clients of these changes is unsurpassed. We have tried out several other program that were designed for our industry but just have not found anything that does more for the same price - free!
We haven't explored the new Fresha options to book online in depth but the booking page that it generates when you turn it on looks very professional. I would recommend it for any salon, spa or business that wants to present themselves well online with a little budget.
Cons
They have been growing quickly and making a lot of changes. The only real issue I've faced is a 3-4 second lag but it has only just started happening in the last couple weeks so I'm sure it will be resolved soon. The support staff is responsive and helpful.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Avoid Fresha
Reviewed on 22/07/2021
Poor.
I was over £400 down from using Fresha (16 appointments unpaid for)
Poor.
I was over £400 down from using Fresha (16 appointments unpaid for)
Pros
The Fresha Website looks nice and easy to use.
Cons
Trialled Fresha for a few months.
Previously used Treatwell.
Wanted to set Fresha up to allow for appointments that were pre-paid. This is no possible. Instead had to set it up where customers had authorised card details.
This is where Fresha fails as a booking system.
Of the 28 appointments booked through Fresha we were only able to charge 12 of them.
16 appointments booked through Fresha were unable to be charged for.
Alternatives Considered
TreatwellReasons for Switching to Fresha
I would not use Fresha againResponse from Fresha
Hey Kevin,
Thank you for taking the time to share your feedback. We're sorry to hear that our service did not satisfy your expectations.
With Fresha, clients are never charged in advance as we've found that charging upfront deposits or fees can discourage people from booking. Clients are charged after their appointment at checkout. If a client cancels late or doesn't show-up, you can charge them a no-show or late cancellation fee if you have this set up on your account.
The authorisation code is there for security reasons and is only needed in a few special cases. However, if you manage your bookings daily, and if the client agrees to your no-show policy, you should be able to charge the client without an authorisation code.
We've shared your feedback with our production team as we want to make sure your voice is heard as we continue to make advancements and improvements to our software.
We hope you'll consider giving us another chance in the future!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Choose something else...
Reviewed on 03/02/2021
I do not recommend this company. The headache and frustration of dealing with them is too much. If...
I do not recommend this company. The headache and frustration of dealing with them is too much. If I did not already have my clients set up in their system, I would be switching to something else.
Pros
Fresha is easy from a set-up perspective. It’s easy to set up clients, booking appointments, etc. It all goes downhill after that.
Cons
I ordered a debit terminal in December 9, 2020. My business was scheduled to be open for business by the new year. There was no sign of my terminal. I emailed. I got a call. The guy had to “review my details” (which were already provided on the application) to see how much I would have to pay for the terminal. Except on the website it says it’s included in the 2.29% plus $0.20 per transaction fees.
I’m already very upset at the delay only to hear about these extra costs. We go through the details again and then it’s determined that with my total sales the terminal is free. They’re going to send the terminal right away. This was in early January.
It’s now February 3, 2021. I STILL do not have a terminal. I had emailed again in late January and received another call. The manufacturer was behind and if I wanted a machine that didn’t print receipts, it would be shipped that day. Yes, that was fine. Three days later I emailed again to get the tracking number. It still wasn’t shipped!!!!
It finally shipped on January 18. It arrived in Lachine, QC in January 25. It’s still sitting there.
Response from Fresha
Hi Shayna,
Thank you for your feedback regarding your recent experience with Fresha.
We're glad to hear you found the set up and scheduling process simple and easy to use. We're sorry to hear about the delay with your card terminal reaching you and the confusion regarding your fees.
Thank you for taking the time to speak with us and we hope you have a positive experience using Fresha moving forward.
- Team Fresha
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Doesn't work for most hair salons
Reviewed on 25/09/2019
Overall, when there is an actual way they can help you, you get a straight answer but when you have...
Overall, when there is an actual way they can help you, you get a straight answer but when you have an issue with a feature that they don't have, you get emails back with answers not related to your initial question.
I'm guessing also that this app is made by developers who haven't consulted with salon owners and it shows.
Pros
Easy to set up and use. Interface is well designed.
Cons
Does not work for all hair salons!
You cannot choose two service providers we hen clients book online. E.g.. One of our staff is a stylist and her clients visit other colourists in the salon for their colour. You can't book two separate people so the client is forced to make one appointment at a time which is frustrating for them. Also, they haven't set it up so you see when the next available time or day is so the client has to check day by day to find an available spot which is also annoying for them.
Alternatives Considered
salonMonsterReasons for Switching to Fresha
I didn't. I prefer salonmonster.Response from Fresha
Sorry to see this, Fernandez. Actually, we have 40,000 Salons using us globally, have won Most User-friendly, Most Popular and Most Affordable for 3 years in a row, so the team definitely know what they are doing ;)
The Support team spent a lot of time responding to your emails and finding solutions for your very specific requests. If we don't have a feature, of course we'd try and find a solution for you, and if not, it would be added to the to do lists.
You're welcome back anytime but we wish you luck with your continued search :)
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Looks good on the surface- but cumbersome- NO CUSTOMER SERVICE other than email which is only...
Reviewed on 06/02/2024
I do not understand all the glowing reviews. This is a Buggy program with little customer...
I do not understand all the glowing reviews. This is a Buggy program with little customer service.
Definitely a hassle. Won't let you do some basic things a med spa needs.
Pros
Price point
Visual is ok
Theoretically some features that are nice (but often awkward to use)
Cons
Customer service is HORRIBLE. NO PHONE to call anyone. They don't always respond to emails and when they do it's never the same person so ongoing issues are difficult to resolve. The demand screenshots even when you adequately described the issue and it is easy to u
understand- this is frustrating when it's intermittent (like it doesn't want to integrate the credit card payment)
They deploy new features, but it is difficult to utilize them sometimes as the instructions are vague.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Scammed by Fresha
Reviewed on 05/02/2024
Fresha is taking over a fifth of our earnings and not responding to our messages.
Fresha is taking over a fifth of our earnings and not responding to our messages.
Pros
System is pretty easy to use however Fresha has scammed us by placing a book now button on our website which sends customers to fresha.com marketplace to create a Fresha account and take more than a fifth of our earnings. Fresha is not replying to our messages.
Cons
Fresha put a 'Book Now' button on our website that directs customers to Fresha com marketplace. This means every new client we get, which is most of them being in a tourist place, have to create a Fresha account and we get charged 20%. In effect Fresha is taking more than a fifth of our earnings! They are yet to respond to our messages.