Easy Storage Solutions Reviews

ESS has made my customers happier with dealing online with us. It keeps my customers on my website and the customer support here at least listens and considers potential upgrades and helps work through any challenges in a friendly way.

I do not recommend this company. However, it is slightly better than our previous home-grown system.

We bought this storage facility last year from my Father in Law. It was run on spread sheets and peachtree with a completely separate program for the gate. It was ridiculous. Once a month everything had to be turned over to the CPA to balance the books. (The costs of the CPA were upwards of $1000. a year if you include taxes) I was spending at least 20 hours a week on paperwork alone. Then there was the billing, it was a nightmare, to say the least, that would take 2 days to complete and was Never right.

We did not take plastic, either so besides all the people who just walked away (lost sales) everything was cash or check. There are a lot of people who think its unprofessional or even hinky when you don't take credit cards.

We did a lot of research on companies and ended up with Easy Storage Solutions in November 2013. We could not be happier. The CPA is a thing of the past and I am looking forward to doing my own taxes this year. My paper work is down to a few minutes a day and billing day is a few "clicks" away. We no longer spend days trying to get the billing right.

They hooked us up with YapStone, (another great company) for our credit card needs. They are only charging 2%. 30% of our customers have already signed up and its only been a few months!!! I can forsee a time when we wont have to use stamps, stationary...

Easy Storage is a very easy program to run and teach to employees. The guys are always "on call". They stand behind what they say and are very knowledgeable about this program. Nate you rock.

The only down side is we have a graphics business too, and this program has no place to account for it so we are still using peachtree for that, but I have faith that Jimmy and the guys will get that addressed at some point.

As far as Storage Programs go this one is Fantastic. Our business is up 25% and all inside storage is full for the first time in 12 years. I could not be happier. I can now concentrate on sales!!!

This software is my most valuable "employee", simply could not run my business without them.

Time management and increased customer service has earned us a five star review all because of this software we are professional in the way we conduct business

One stop place to manage customers, payments, and units. Great customer service.

Prior to using the Easy Storage Solutions software, all records were paper-based, and very time consuming to keep accurate and updated. I checked out a demo, and thought it would be worth trying. I used both systems for a few months, but have now switched completely to the Easy Storage Solutions software.

A cost effective service that we can operate in house or remotely, and that provides us with all of the important information our facility requires. It is updated on a regular frequency, with zero to very little down time. Basically its a system that's there exactly when you need it, and with the Gate and Payment interfaces, you will struggle to beat it for the money.

My self storage income has increased. I have increased my customer base and increased my income. The customers that don't pay are discovered quickly (I always have a few, but it is amazing how many pay and pay on time. Month to month, my income is relatively stable.

Made it super easy for me to take over the management of 3 RV Storage lots. Saves us time since more than 1/2 our customers now pay automatically, with a low flat-rate Card option. Excellent support when needed (which isn't often since it is so easy to use). Beautifully simple program reduces stress in my life (which takes more skill to create than the over-complex, clunky programs!).

I have owned and ran a small self storage facility (110 units) for about 9 years. I had always done my bookkeeping and billing with a simple computer based software program and excel spreadsheets. I had a paypal button on my web page that would allow tenants to pay online and then I would manually enter payments to my software and spread sheets. This was time consuming and confusing to anyone else trying to log data.

I decided I wanted to upgrade to a internet based and through a self storage forum discovered Easy Storage Solution. The price was very reasonable and it was what I was looking for. Being "hands on" I had a lot of questions about how their website worked and the interaction with the credit card processor. Luke done a great job of explaining and calming my fears of something new. Everything was clearly spelled out and I bit the bullet and signed up.

In a matter of a day or so Easy Storage Solution had my site up and running. They transferred my domain and had my webpage running very quickly. The tutorials helped me enter my data and customers in no time flat. I was even able to edit my web page with their easy to use online access.
Kristen helped me set things up and she is very attentive to me as a customer.
After using this online based management site I don't know how I got along with out it. I has cut my time to 1/10 of what I was spending before. I like that since its internet based, two or more people can be logged in at one time; (one entering a deposit and maybe one adding customers) It works very good on mobile devices, which the tenants like. The tenants have great access to their payment history.
Great product and great people to deal with!
I highly recommend it!

When I came they had 3x5 cards, yellow pads, preprinted contracts and a rolladex. Every sign up was an effort and the reporting and monthly collections and lockouts were not consistent. When we implemented the software we saw immediate results. we went from 65-70 occupancy to 95-100%. Our policies on collections, lockout, unit disposal and rental was improved to near perfection. very happy with our results.

Overall experience with Easy Storage Solutions is fantastic. Using the software makes my job much easier running my storage unit business.

Adding their integrated gate soft-ware has saved hours of work for me in locking out tenants and then unlocking them. I can open and close the gates from any computer or my cellphone so I no-longer have to go to the property in the middle of the night to tend to them. It has made my life easier in a dozen ways and my customers love the added keypads.

Great and great customer service. We deal with other software products in the hardware industry, and this software is the most user friendly and customer service oriented of any I have worked with.

We purchased this software about two years ago to help operate our storage company that has over 100 units. As we have several other companies, two of which are over 30 years old, we have had our share of software to either help run the actual company or to run our many pieces of equipment within the various companies.
Although I have never given a recommendation about any software we purchased, I feel it is appropriate to say that this software has been absolutely perfect and that it works way beyond what we were expecting.
One last comment. My staff has made a couple of minor recommendation to the software staff and they made the adjustments while on the phone.

Over all the system works really well. It's obvious that a lot of thought was put into this product. Customer support is very attentive and usually has the answers that we need.