ServiceTitan Reviews

It does everything you need in one program!

I wish there were not so many add-ons that cost extra.

Brings our whole business into one place so we can see everything thats happening.

I hate that other people have access to it so I cant have the advantage.

ServiceTitan is a great software. We use it at work and I love learning new things all the time. It has simplified so much for our company. It is easy to learn and easy to use.

It has helped us grow our customer database and reach our existing customers to be able to better inform them when a technician is scheduled, coming to their home and even follow up afterward. Our technicians love it as well and it gives us in the office all the information we need to keep our database up to date.

They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and Torch Network.
I would recommend ServiceTitan.

I haven't found anything I dislike at this time.

Effective workflows, robust system allowing us to grow

can be hard to find how to do things on the back end, not very intuitive

Many options available in dispatching tech

too many clicking to move around the service titan,

Very Powerful Software that can adapt to what you need for your Home Improvement Business

It was primerly built for the HVAC industry. Yet they have made huge leaps in meeting the needs of other Home Improvement industry professionals.

Like the fact that Service Titan if always trying to grow in there ability to make system advances. The memberships are easy to create and monitor.

I wish that more of the Pro products were available to everyone and were a part of the standard package.

The ease of workflow and the integration that puts everything in one system helps greatly with efficiency.

The reporting functions leave something to be desired. It is a bit difficult at times to get reports the way I want them.

We love how easy ServiceTitan makes things on our customers. Automated text messages when a technician is on the way, ability to pay their invoice online, and fast online scheduling with real time availability makes us very simple to do business with!

The implementation and setup is quite the process. New feature onboarding requires a lot of research and figuring out for yourself. ServiceTitan helps as much as they can but not having a dedicated account rep anymore makes this a little challenging.

Working with our Success Manager in bi-weekly meetings to improve how we use Titan

Not much, they are great and always taking recommendations for improvements for any issues. We did prefer the old look as opposed to the new style of the website.

Payment processing is very valuable. So much time is saved by customers going online to make payments and not tie up anyone on the phone. Our technicians can easily take cards and mobile capture checks in the field for next day depositing.

Construction estimating and some other features that go along with this are not where they need to be yet, but they are working on enhancements all the time.

Service Titan is excellent at keeping everything organized. I have worked for two different companies that switched to Service Titan. It vastly improved our customer service and efficiency.

The customer service over the years has not been great. I know they are working to improve it though. Also there are some great features that are hidden unless you ask your CSM to turn them on. There should be more discussions or annual reviews about features that companies could add to improve quality of life without the customer having to ask or research on their own.

Ease of convenience and the overall expectations that customers can receive

The ease of scheduling booking dispatching and leaving notes

As a cloud-based software platform designed for trades businesses, I really appreciate ServiceTitan's comprehensive solution, seamless integration, and industry support. It’s been a game-changer for managing our operations and improving customer experiences.

This is an expensive solution with a steep learning curve. Reporting is okay, but if you're looking for trends, good luck. Also, once you're set up, you'll want additional functionality, which ServiceTitan is happy to provide, at a significant additional cost.

The only real software for HVAC that is in the 21st century and very tech focused.

Because they are so tech focused they can sometimes get sidetracked from serving the actual trades and creating features that the trades will use.

I like most about Service Titan the ability to access job history including notes and pictures. I also find useful the amount of technician performance data that Service Titan allows me to access, such as billable efficiency.

One challenge to using Service Titan would be the initial learning curve and then navigating the seemingly endless features fluidly.

Service Titan gives us true insight into all aspects of our HVAC business.

Bugs after new releases are often difficult to deal with.

It does sooo much and integrates every part of our business into one platform. Gives us many ways to see and tackle issues.

It does soo much that it can be difficult to navigate, especially for new users.

the ease and efficiency it creates for the entire company and client experience

at times being able to find needed information

Most of the features of ST are fairly self explanatory. This is a bonus if you're a "click around and find out" type who would rather see and do everything themselves.

While the broad functions of ST are easy to use and understand, as you dig in, you'll find many tiny intricate tweaks that could be made to improve overall daily use.