ServiceTitan Reviews
Overall rating
Filter by
Time used
260 Reviews
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best in the biz
Reviewed on 07/05/2019
It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.
It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.
Pros
Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.
Cons
Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.
Alternatives Considered
FieldEdgeReasons for Switching to ServiceTitan
Reliability and responsiveness of the software. ServiceTitan wins hands down.Response from ServiceTitan
Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.
We look forward to celebrating all of your future successes.
- Industry: Construction Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
User Experience
Reviewed on 15/02/2024
It's been a game changer for us. We use a few of their pro products from marketing to vehicle...
It's been a game changer for us. We use a few of their pro products from marketing to vehicle tracking. We can see at any given moment how the business is performing operationally.
Pros
Payment processing is very valuable. So much time is saved by customers going online to make payments and not tie up anyone on the phone. Our technicians can easily take cards and mobile capture checks in the field for next day depositing.
Cons
Construction estimating and some other features that go along with this are not where they need to be yet, but they are working on enhancements all the time.
Response from ServiceTitan
Thank you so much for this wonderful review, Pam! We are thrilled to hear you find payment processing valuable and that ServiceTitan has saved you time.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Over excited to be let down.
Reviewed on 19/10/2022
No good. Lack of support. Lack of communication. Overall I believe the choice I made to take my...
No good. Lack of support. Lack of communication. Overall I believe the choice I made to take my small, family owned business to service titan is the biggest mistake I made. We struggled with little and help and nearly went out of business as I was busy mostly working on my crm vs growing my business. I do not recommend for small shops. Make sure you have the ability to have a dedicate software manager on your payroll
Pros
More permission control's the other software. Extensive reporting.
Cons
Where do we begin? Support cannot solve challenges with any other issue other then user error. They always send an email to connect you to you " success manager" who essentially is a middle man between you and the department over what ever feature your having issues with. When the success manager reaches out to you, eventually, it is essentially a scheduled call to set another appointment with the other department. I guess they do not keep records of support calls or forward notes to the success manager so this can be in one call. Marketing pro is way over priced and we could not utilize. Attempted to get out of that when we realized service titan was alot for our small shop to handle. We could never get the inventory feature fully Launched with tracking and sync to quick books. We have not had marketing pro for nearly 6 months and service titan has yet to release our yext listing so we can utilize this. We are still having issues with our listing changing to service titan tracking numbers no longer associated with us, we are loosing leads today due to this. Have reached out multiple times to be told our success manager would reach out and still have not heard anything back. My experience with service titan was great up to the point we signed a 2 year contract believing this to be a God send and quickly turned to a nightmare consuming many late nights and many days working on my software loosing my sanity so my team could keep theirs. We left 3 months ago
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Second to None!
Reviewed on 23/08/2024
Absolutely amazing! It has changed my business.
Absolutely amazing! It has changed my business.
Pros
Regular updates and improvements to the software
Cons
Support needs improvement - but they are working on it!
Response from ServiceTitan
Thank you so much for the 5 stars, Vicki! We appreciate the feedback and will be sure to share with our support team.
- Industry: Utilities
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Software and Great Service
Reviewed on 10/12/2020
Overall its been great.
Overall its been great.
Pros
I work from the office side and I've had to learn how to do the field side from the office side and the ability to work around how the program was intended to be used has been very easy. ServiceTitan has been made aware of the fact that not all people in the field will find it easy to work with and will need support from the office side. The office side also has to be able to work around the limitations of the employee permission settings due to the companies management preference's and ServiceTitan has made that easier to do. ServiceTitan has made it easier to fix mistakes that employees make without canceling and rebuilding jobs or add an estimate to an existing job. I have found it easy to work with, I enjoy it, I wish I was in a position that I could use more of it's capabilities, especially the accounting side.
Cons
Like all web based programs it comes with some challenges.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Service Titan Review
Reviewed on 14/05/2024
Pros
The ability to customize many fields. Also love Knowledge Base and community which helps see what others in my industry are doing
Cons
The customer support is a bit lacking. We keep switching CSMs which isnt' conducive but other than that it's ok.
Response from ServiceTitan
Thank you so much for this review, Rivka! We are thrilled to hear you enjoy our Knowledge Base and Community resources. We appreciate the feedback about support and success and will share this with the heads of those departments.
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The Joys of Software - Service Titan
Reviewed on 09/02/2024
From an accounting angle, it's great from top to bottom - nuts and bolts - assist with all aspects...
From an accounting angle, it's great from top to bottom - nuts and bolts - assist with all aspects - and export with ease to other software i.e. Quickbooks Enterprise.
Pros
The ease of accessibility and ease of customer service assisting with any issues that arise during a normal workday.
Cons
Always updating and have to get used to using different view platform but it functions so well.
Response from ServiceTitan
Thank you so much for this incredible review, Renee! We appreciate you taking the time to share this and are thrilled to hear that it fits your business needs across the office, techs, and customers.
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
Overly expensive
Reviewed on 09/05/2024
Pros
The dispatch grid was pretty nice. Setting appointments from the call screen was easy enough.
Cons
Just about everything else. The fact that service location setup was difficult. Didn't transfer well to Quickbooks. The payment processing feature - customers didn't like that and it took too long for deposits to be received into the receiving account. There was always changes being made to the field app that caused alot of heartburn for our technicians. The many modules were great for options, but it was hard to utilize all of them for a company of our size.
Response from ServiceTitan
Thanks for the feedback, Ashley. This is the kind of insight we need to make our customer experience even better. Please do not hesitate to contact your success team if there's anything we can do to make your experience better.
- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
ST all around.
Reviewed on 20/05/2024
Overall its good, definitely really great aspects of the service and then items that need attention.
Overall its good, definitely really great aspects of the service and then items that need attention.
Pros
We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home.
Cons
The Support really needs help, I can tell you of maybe 3 times support was able to resolve and issue. All the other times it had to be sent to a more senior support staff to resolve. I am currently still waiting on a resolution from a case opened 1/30/24!
Response from ServiceTitan
Thanks for the review, Molly! We appreciate the feedback about support and our team is actively working to improve the support experience. I apologize for the long wait time and will speak with your team to see if there's anything we can do to urge it along.
- Industry: Construction Software
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Great software overall
Reviewed on 21/05/2024
Pros
The built-in training from the knowledge base and academy are super helpful in onboarding new employees. The release notifications that highlight new features. The Blue Collar Nerd and his helpful videos. The community to promote ideas and to see them get implemented. The online communities on Facebook to connect with other people who share your job responsibilities. And of course, Pantheon :)
Cons
Ideas take a long time to turn into new features. The system will randomly crash and there's a delay in communication for when the functionality will be restored. The certified admin course is a bit like reading the dictionary to take a spelling test. Some features aren't where you think they'll be and there are "hidden" settings that can make large impacts.
Response from ServiceTitan
Thank you for this review, Emily! We definitely agree with all the pros you mentioned and hope we'll be seeing you at Pantheon this year! We will take your feedback around new features and functionality to our internal teams.
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
One of the most powerful CRMs for local service companies
Reviewed on 04/02/2021
I love ServiceTitan. Their automated texting for booking confirmations, dispatching, and review...
I love ServiceTitan. Their automated texting for booking confirmations, dispatching, and review requesting has lead to better customer communication, happier customers, and more Google reviews for our business, which in turn has led to more customers finding us through Google organically. I can't attribute any direct revenue to review gathering, but I personally believe it was instrumental in Google Organic being the second largest source of revenue last month for new customers.
Pros
ServiceTitan has it all. The capabilities and features within the software far exceeds anything we had on our previous software, FieldAware. Their support team is second to none. They're always available and super helpful. The automation and various features make ServiceTitan so easy to use and keep up with your customer's needs.
Cons
They make you pay extra for a lot of the really helpful stuff. And then when you get access to those extra features they aren't nearly as fleshed out as they'd lead you to believe in sales presentations. Without those features, however, you'll be less efficient. So it's a bit of a Catch-22.
Alternatives Considered
Housecall ProReasons for Choosing ServiceTitan
FieldAware just wasn't giving us the features we needed to grow as a company.Switched From
FieldAwareReasons for Switching to ServiceTitan
Housecall Pro is primarily for residential, and our client base is 75% commercial. ServiceTitan, while still designed initially as residential, has made leaps and bounds in the last year to cater to commercial businesses.- Industry: Individual & Family Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Its Because of ServiceTitan
Reviewed on 14/04/2021
Pros
Success Manager is absolutely amazing! Her name is Ari and she goes above and beyond for our company when it comes to adding additional features that aren't a part of the default software. Love ServiceTitan and all that it has to offer.
Cons
You do have to put time into the software. However, if you do take the time, learn the features, build out the process, and implement it, then you can take your business to the next level.
Response from ServiceTitan
Wow, thank you for sharing this feedback and congrats on all the success you are seeing! At ServiceTitan, we're truly humbled to be a part of our customers' success stories and reviews like this one remind us that our hard work towards supporting tradespeople and service professionals can really pay off. Thanks for choosing ServiceTitan and for sharing this experience with us.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Service Titan is the best of both worlds!
Reviewed on 05/10/2023
So far Service Titan is what helps us run our business the most. Without it, we could still run,...
So far Service Titan is what helps us run our business the most. Without it, we could still run, but it would be a ton more difficult to do so, considering it keeps us from having to use multiple services in its place.
Pros
Service Titan makes it so you can have a ton of different functions tossed into one app, which is extremely useful, and handy when it comes to doing multiple things in a day. Its dispatching feature and customer feature is by far my personal favorite, as we are able to easily save a customers info into the software, and look back on their profile at any point for past jobs, invoices, estimates, equipment, etc. and just as easily dispatch out a technician to the job to work.
Cons
Service Titan, as great as it is, is a beast, which makes it extremely difficult to get setup properly the right way at first. We have had to redo so many things due to unproper setup first or second time round, and even still to this day, our Service Titan isn't perfect or anywhere near it, but we are getting closer.
Response from ServiceTitan
Thank you for this wonderful review, Zachariah! Feedback like yours is essential to our ongoing efforts to make ServiceTitan software the right choice for contractors. Please reach out if you have any specific suggestions or questions.
- Industry: Construction Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great software
Reviewed on 15/11/2023
Fantastic people from the [sensitive content hidden] all the way down to customer service people.
Fantastic people from the [sensitive content hidden] all the way down to customer service people.
Pros
It's a very robust platform and it continues to grow with our company's needs.
Cons
I really don't have very many complaints, it work well if you take the time to understand it.
Response from ServiceTitan
Thank you so much for taking the time to leave us this incredible review, Samuel! We are grateful to be a partner to your team.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
The only field service software you'll ever need!
Reviewed on 30/11/2022
Our business has grown since using ServiceTitan and as owners, we can see what is going on in our...
Our business has grown since using ServiceTitan and as owners, we can see what is going on in our business day to day from anywhere.
Pros
ServiceTitan has more features and capability of anything else out there for the home services industry.
Cons
Their customer support could be improved. It is often difficult to get support in a timely manner.
- Industry: Construction Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Disappointed and unhappy
Reviewed on 27/06/2021
Disappointing. Eager to accept your money, no real support after they have your money
Disappointing. Eager to accept your money, no real support after they have your money
Pros
No support provided by Service Titan to fix a major problem involving materials, services, taxes set up but at a later date disappearing and no one at Service Titan believes or cares about fixing the problem. They just tell you to add it back in and let them know of other issues so they can ignore them as well.
Cons
The inability for it to be reliable. How do you know what you've lost when random information goes missing and you only find out about it when it's too late and you need it in the system.
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
False Promises and Never Ending Issues
Reviewed on 15/04/2020
False Promises and lack of responsibility is probably the most accurate description I could give to...
False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an
Pros
I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking
Cons
Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers.
Response from ServiceTitan
Hi Hunter,
We're so sorry to hear about your experience. We appreciate your feedback. We have shared your feedback with our Implementation and Success our team. Feedback really helps us improve our business We're working hard to improve our offerings and deliver an overall better customer experience. We look forward to better serving you and helping your business, especially during these difficult times.
- Industry: Construction Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great Business Software!
Reviewed on 10/11/2020
It's is a continuous learning experience using ServiceTitan because the platform is always evolving!
It's is a continuous learning experience using ServiceTitan because the platform is always evolving!
Pros
ServiceTitan is the tool we use to make our business more profitable by automating what can be automated so we can focus on our Service Performance and building lifelong relationships with our clients!
Cons
With any software, there will always be bugs and glitches; this is my least favorite thing about the software.
Response from ServiceTitan
Hi Sheena, Thanks for your feedback. We couldn't be happier to hear about your success and all of the ways ServiceTitan has helped your business grow. We believe it's essential that the men and women of the trades have a cutting-edge platform built especially to help them run their businesses more effectively and connect better with their customers. That's why we're always listening to feedback, and constantly taking the steps to improve our software. Please keep providing your feedback. It helps us continue to evolve and keep pace with the amazing companies we serve.
- Industry: Construction Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Hope your ready to spend lots of money, read there contract they will lock you in over 1 yr
Reviewed on 16/06/2022
bad experience
bad experience
Pros
the best features were phone calls being recorded and bio links sent out other then that no better the house calls pro
Cons
Costs way to must , after wanting to leave after my 1 year agreement was up. Service Titan told me that in the agreement I signed, it stated that the contract Auto renews unless 30 days written notice was given to them. they are a money hungry company that will charge you for any of there features and there charges are not cheep. don't get trapped like me.
Alternatives Considered
TeleVoxSwitched From
TeleVox- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Be Very Cautious!
Reviewed on 01/09/2021
Servicetitan has literally added to the problem we have.
Servicetitan has literally added to the problem we have.
Pros
Servicetitan has the ability to be, hands down, the best service software we have to date! You can basically run your entire service business with servicetitan and a accounting software.
Cons
Servicetitan has the absolute worst service I have ever experienced with any company. We started in November and was able to onboard in 2 week with appling constant pressure and working hard. They have a chat bubble for small challenges which they can handle timely... but BEWARE, if it is something to do with major functions you must schedule a appointment with this "success" manager we have had little success with. They success manager appears to just be the middle man. You wait for this appointment, typically a week out, to just be told they need to schedule a appointment with a specialist. Mean while your company maybe hemorrhaging over this and they do not care. I have blown up chat, called the service line, both told me I would receive calls that day... my phone still has not rang. I have $25k in inventory that i have literally been trying to get the setup in service titan to function properly for over 6 weeks with little to no response or care for service titan.
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easiest software to use on the market!
Reviewed on 25/04/2022
Service Titan changed the way we did business. We moved from a time and material situation to flat...
Service Titan changed the way we did business. We moved from a time and material situation to flat rate pricing and the software made that move incredibly easy.
Pros
The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training.
Cons
My only complaint is that it is on the pricier side. However I do believe that you get what you pay for and the features of this software are incredible.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Smoother Day to Day
Reviewed on 15/11/2023
Pros
How thorough it is. It's easy to figure things out and use. Lots of details that make day to day much more smooth.
Cons
Accounting, wish there were more details and ways to customize it. Plus more training on what they do have.
Response from ServiceTitan
Thank you for taking the time to leave us a review, Abigail! We are happy to hear it makes your day to day smoother. We recommend you reach out to your success manager, or check out the ServiceTitan Community to find more information on Accounting! Thank you again!
- Industry: Construction Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
ST for All Contractors
Reviewed on 30/09/2019
ServiceTitan is extremely easy to use. All processes are designed to get things done quickly. And...
ServiceTitan is extremely easy to use. All processes are designed to get things done quickly. And you can use the system from anywhere.
Pros
I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.
Cons
This is a simi-difficult questions. There's not a lot to dislike about the software, changes occur so frequently that most users are able to adapt to the new of the software and forget about what was bad. I personally feel that ST engineers take the feedback left on their community page and work to improve the flaws that users point out.
Response from ServiceTitan
Maria,
Wow! Thanks so much for the awesome review.
We're committed to making ServiceTitan the best software solution for contractors. That means talking to our customers, listening to their feedback, and constantly improving.
Thank you for your support and for making your voice heard. We're excited to continue partnering with you.
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Surpassed our revenue goals
Reviewed on 01/11/2018
We surpassed our company-wide revenue goals in the third quarter of this year. I truly believe that...
We surpassed our company-wide revenue goals in the third quarter of this year. I truly believe that we would not have been able to do this without ServiceTitan. We are able to provide better service to our customers. Phone integration puts the customer's information and service history at our fingertips. Booking confirmation and automatic appointment reminders free upMobile Dispatching allows customers to track the arrival of their technicians. Greensky financing and a good, better, best pricing is helping our technicians sell more in the field. We are better able to manage our maintenance contracts. What's not to love?
Pros
Ease of use, Dashboard Revenue Tracking, Multi-tasking, Customer Experience, ServiceTitan is constantly working to improve and develop the platform. The technical support in resolving issues is easy, fast and responsive.
Cons
Batching and exporting invoices and payments to Quickbooks is cumbersome at best. I wish reporting were more clear and flexible. Even with custom reporting, we sometimes have to run multiple reports to get the information we need.
Response from ServiceTitan
Dawn,
Thanks for taking time to review ServiceTitan.
We love hearing stories like yours, about how ServiceTitan has helped your business grow and has made your life easier. It's what motivates all 400+ of us to strive each day to keep improving and to be as extraordinary as the companies who rely on ServiceTitan.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great for Our Technicians and Dispatch Board, but Expensive!
Reviewed on 13/05/2019
It's a great product. My telemarketers call customers and book appts within Service Titan, and...
It's a great product. My telemarketers call customers and book appts within Service Titan, and also our customers receive text confirmations for appointments which I love too.
Our technicians are able to dispatch within Service Titan and also customers can text and interact with the technician, which has been a great tool for live feedback from customers. Overall, it's a great product, and very user friendly. Oh! Also, I love the Learning Academy available to our employees. Very informative.
Pros
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
Cons
Maybe it's because we are a small business (less than 50 employees), but Service Titan is quite expensive in my opinion. We do have the full nine yards though, so perhaps there are more affordable options but with less features. I do wish we could have paid for it all at once, instead we had to pay up front but also have a monthly fee.
Response from ServiceTitan
Shilleah,
Thanks so much for taking time to review us. We love customer feedback!
We're thrilled your techs and CSRs have found ServiceTitan useful and easy to use. We're always developing new features to keep ServiceTitan on the cutting edge and look forward to continuing to serve you with the best solution available!