PestPac Reviews

PestPac has really revolutionized the way we have interacted with customers and completes orders/reports. There is definitely room for improvement, but I highly recommend it.

PestPac is not terribly hard to use but it does take awhile to get used to. Most of the time when you call in for help you get a very friendly and knowledgeable rep who can walk you through how to do exactly what you need. Not always but most of the time.

We all hated it. from the start to finish was a headace

Onboarding can be overwhelming at times, but the support staff has always been helpful and available whenever needed. You really get the sense that everyone cares about your success.

This was a horrible, insanely expensive mistake from start to finish. They told me my cards would transfer over to sell me (they didn’t almost putting my out of business), they made tons of promises that were not kept, they were WAY more expensive that sold as you keep having to pay for other functionalities to make anything work. Functionalities didn’t work leading to loss of customers. Routing was so bad we had to pay a full time employee to run it. Then they hold your data and cards hostage and try to make it impossible to leave, sending me a bill for over $40k to leave and won’t give me my credit cards for up to 8 weeks.

My overall experience with PestPac is that It is great when it works

My experience as a user is that I am having to come up with work arounds for the Pest Pac system short comings. The advantages that I see is that the software is evolving into a more customer friendly system.

Satisfied with the ease of scheduling and tracking activity.

My overall experience is very poor. When we first started with them was back when they first came on the market and they were very nice and eager to help. Now it seems that they could care less, the system doesn't work half the time, and now customers of ours are constantly calling to complain about scheduling and "callahead" problems.

It's great that i have a system in place that handles all the daily paperwork that i go through each day. I am able to invoice, record materials used, how they were used , time of day they were used all the things that we used to write out are now done with a click on my smartphone.

In general, I LOVE pest pac. It has made our business so much better by using it. I would highly recommend to anyone looking for pest control software. There are so many tools and pieces to use and add it you want, it is GREAT!

More than anything I feel totally taken advantage of. I was sold something impractical for me and my business. They take no responsibility and made me feel stupid, for lack of a better word. Now they tell me I’m stuck paying for this for a year even though I can’t use it. They took advantage of my ignorance and instead of helping me grow my business, they insured my failure. I am disgusted.

I have used other software products for pest control and PestPac is by far the easiest and most efficient!!

Not good and when talking to customer service they were not helpful.

This is not a program for a company wanting to go paperless. You can have invoices, statements and inspection reports customized but you are going to PAY $$$ for it. Then they want you to give your customers the inspection report as an invoice not the actual invoice. The only document you are allowed to customize for the mobile app is the inspection report and they told me that they are going to be stopping that too. If you have a customized invoice on the desktop side you cannot print the customized one from the app. If you do print the invoice from the mobile app you will not be able to view the same invoice again. The invoices that you can print from the desktop side are not the same as ones printed from the mobile app. If you have target pests on your service order the tech will not be able to edit or even see what those targets are on the mobile app. If you forget to time into the order on the app you are out of luck because you cannot customize the time in/time out. If you time out of an order you cannot reopen it to make changes or corrections. Their inspection reports, service orders and invoices do not meet our state regulations. I even showed the reports to several people at our state regulatory department and they agreed with me that it wasn't correct. I had them prepare a document to tell pestpac that it was incorrect and they made some changes won't do any more because they are too busy with everything else and are not making customizations anymore. There are a lot of complaints just like mine on pestpac's message boards for customers. So don't be fooled by all the other good comments, this program is not as great as it sounds.

The problems we are solving is the same as above. Scheduling appointments in a timely matter. It has solved the problem of doing it manually. My over all experience is positive with the exception of a few things I believe should be worked on.

I was a pest pac user from 2008 to 2016. Over the years little changed in the way of improvements. It was exciting to have a software that had the ability to invoice customers, compile great reports, schedule customers, track leads, process credit cards, process ACH, track commission, connect third party collections partners, track employees, provide up to date state forms, and had communication elements. All this sounds great and like a 1 stop shop. The only and main issue is most of the features don't function at all or as they should. Scheduling took years, the scheduling aids simply did not work at all. I went to a Pest Pac conference and found many other customers that had the same complaint.

Pest Pac lead tracking is a joke. I called to complain and the sales person agreed. He tried to sale me another add on services. The only thing worst than the lead functions are the reports. Pest Pac is very antiquated and hard to master. If you do not put information in exactly right you can make an error that cannot be corrected. The report will probably never work for any customer. You would have to be a full time data entry expert to enter information in a way that did not jack up the reports.

Finally, billing is holy hell. The service is too pricey and the add ons are a trap. You have to buy add on to use some of the basic features that apart form the package. Tech support also sucks. I ended service in August and received an email in September that said they were still working on an issue I reported in July. Don't bother with Pest Pac. Every other software provider provides the same features in a simpler way. Avoid Pest Pac at all cause.

Our Business has benefited with using PestPac

It works for what we are currently doing but there are so many bugs and issues it makes it difficult

Over the last few years we have grown and this software has been instrumental in doing so.
we haven't even scratched the surface as far as what its capable of.
There are components we still need to grown into.

I have been with WorkWave (PestPac) for about 15 years. It has worked very well for me and my company.

I am learning the billing portion. It has been difficult but the call center has been a tremendous help to me! I look forward to working with WorkWave PestPac in the future.

It's a challenge. All of the calls for support and having to spend hours dealing with support attempting to fix is exhausting. They always need numerous examples which is time consuming to gather all of the info needed to fix. Then all of the phone calls while the case is in review. Need a person just to deal with pest pac fixes.