LEAP Reviews

software is easy to use, all staff are ale to access a matter and work in real time. During the pandemic and not having immediate access to files the software enabled fee earners to continue working with ease throughout this time.

Online support is sometimes difficult, a direct contact number for the tech team would be better.

This software manages my practice for billing, filing, document preparation and scheduling. It is easy to use and worth every penny. There are a number of tie in programs that work well with LEAP, like website management, appointment scheduling, and court filing, which make LEAP the only system I need to run my practice. Having it all accessible on my phone is a major bonus.

Discounting billing is a bit counter-intuitive.

I love the features that you can integrate with Leap.

I do not like that you cannot tab around all fields, the enter buttons on my keyboard both do two different things in some places, having to print a deposit slip prior to getting the payments over to QuickBooks.

Being true Software as a Service, it is agile and aids real business continuity.
Adding users, even from different locations is not a problem. With just an internet connection required to access the software.

There is some functionality that could be improved around efficient accounting for the actual accounts team.
There are numerous reports that can be run, but you either have full access or no access, which is a real shame, with some reports being great and useful, others need some attention to improve to the same level.

We had never had a cloud based management system before, so considering that we made this change within the year of the pandemic hitting, the value to that feature is priceless; you can print directly to LEAP; easy integration with outlook (even though Outlook itself is not my favorite); The staff tries to be very helpful, although they do not always follow up if they dont have any answers for you; Leap has a few versions of docs that we feel are improvements over what we were using; Billing features.

We are in Massachusetts and cannot access E-File features with the courts through Leap; The system has lost address information and the capability to input it into many of our contact cards; Many document fields are inadequately set-up (maintain default names, refuse to accept checked boxes, skip sections); Invoices are confusing and do not specify the funds are received from retainers; invoices do not have a feature which specifies who has generated the billable hours (name of legal team member); does not show size of documents; not user friendly with copy/paste feature; only connects to one singular Quickbooks account (so you cannot interface with both operating and IOLTA accounts).

Billing and Time Accounting are mostly easy to use; SOME of the templates are easy to use

The system is very cumbersome overall, not intuitive, have to save and close everything before finishing a task and then have to reopen the matter; financial statements are not in proper order for court (doesn't allow footnotes); too many steps to complete a simple task (ie adding interest to an invoice, etc)

The basic features of LEAP are very user friendly. Time keeping/management is great.

The emails get saved in various places - would be better if they automatically went into one place. Misc. errors when opening Adobe pdfs. The formatting of documents is sometimes difficult to edit.

LEAP is an incredibly intuitive product; it saves us a huge amount of time.

The system is regularly updated, we love that LEAP reinvest into their product. The support is also brilliant, LEAP regularly contact us and are always there is we need them.

Also, the integration is seamless with other products such as Infotrack and Perfect Portal.

We had a few hiccups with the accounts integration, but these were resolved with the help of LEAP and Xero.

It is definitely a good product to wrap all office components, time keeping, documents and billing features.

The document templates are finicky. Sometimes the features don't translate well.

Nothing. I've been in this business over 45 years. Most difficult software I have ever used

Your "support" and I use that term loosely, is horrific. There is only one "consultant" who ever knows how to fix anything. Unless I get that guy, it's pretty much over. Consultants are obviously talking to 3 and 4 people at the same time they are "chatting" with me and it takes forever for them to respond. God forbid it has to go to a higher authority. It takes days to get anyone to call back.

the detailed cards for the plaintiff, defendant, opposing counsel, etc.

This software is not user friendly and complicated to learn/use.

The ability to view documents from remote locations and automatic time saving when creating a document.

Some of the templates are unnecessarily cumbersome to use and can take a while to load. The updates for each template that I open seems unnecessary as well. A single update each day or week would be more appropriate.

As with any new product, there have been challenges and an adjustment period. Most features are easy to use, but there are some that need perfecting. Entering time, entering clients and phone calls is fairly simple.

The document preparation process is not as effortless as one would hope. The margins are often and issue, transferring data does not always seem intuitive and MS word often has to be repaired. The critical dates section could be improved by making it easier to enter personalized information for the matter. The calendar could be improved so that it is simpler to add appointments without using the MS Office calendar.

I like the operating / trust account aspect and how I can keep track of all money in and out there. It’s not entirely user friendly to me. A lot of pop ups and then it freezes

I wish there were more reports I can pull for specific attorneys & clients time and how much money was received per client

What we like most about LEAP are the features that allow us to manage all of our cases, clients, and documents in one solution and we can access all of it from anywhere (i.e., in-office computer, smartphone, tablet, a web browser). LEAP has built-in integration with the software programs we use most (e.g., Outlook, Word, Excel, PDF) and offers robust template creation and implementation capabilities, secure file sharing, and full-featured timesheets, billing/invoicing, and accounting functionality.

There is no phone number for product support. Product support is done via a support ticket system, chat, or email. It would be helpful to be able to call support to get a quick answer to an issue that may be difficult to explain by chat/email.

I don't like this software. There are always problems with its functionality. I get error messages constantly. I have to spend hours on the phone with tech support which makes me not call them and just struggle with the issues.

There is constantly an error message popping up that something isn't working. It's annoying. YOu have to pay extra for added subscriptions like quickbooks and word which is a couple hundred more dollars that they don't tell you about when you sign up

The product is easy to use and does save quite a bit of time. It's good to have all of my client files in one place.

Way too expensive. For 2 users I pay $330.00 per month. It's for this reason that I will be not be renewing my contract once it expires. I have found a much less expensive alternative. The quality of the product is not quite as good, but the $240.00 per month I will be saving is well worth the cost.

Most of it works most of the time. Some of it is quite useful.

1) Some of its funcitons do not work on some computers. I have 2 up to date high spec Laptops that Leap have tried (but failed) get it to work properly on. And they are unable to say why.
2) Creating and saving forms and precedents in an easy acessed manner is seemingly impossible.
3) We have experienced poor funcionality and it is exceptionally rigid in its operating requirements.
4) No 24 hour /or 7 day support.
5) Expensive, and you are required to pay for 3 YEAR! licences.
6) We do not use the accounting functions as it proved incompatbale with Legal Aid billing. It was also generating VAT errors.