---
description: Detailed reviews on Plum Voice based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Plum Voice with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Plum Voice Reviews, Prices & Ratings | GetApp UAE 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/289/ivr/software) > [Plum Voice](/software/104777/plum-voice-hosted-ivr)

# Plum Voice

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> Plum Voice powers innovative automated solutions for IVR systems, virtual agents, chatbots, messaging campaigns \&  other applications.
> 
> Verdict: Rated **4.8/5** by 30 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Plum Voice

Simple and Efficient Virtual Agents
The goal is simple. Make your business more accessible and responsive to customers’ needs  while improving productivity. It’s simple and easy with products and services from Plum Voice.

With the implementation of interactive voice response  (IVR) systems, virtual agents and conversational AI solutions, a business can respond faster to frequently asked questions and enable customers to check their bank balances, activate cards or even take payments via telephone. And, that’s just the beginning\!

Reduce Costs and Improve Customer Satisfaction
Plum Voice offers an array of products to aid businesses in building virtual agents and improving traditional IVR technology. By utilizing modern voice automation solutions, business owners can save time and money by creating more efficient and consistent customer interactions and automating simple, repetitive tasks.


Scalable IVR Systems on a Secure AI Platform
With Plum Voice’s cloud platform, developers can choose between Plum DEV to render VXML code, or Plum Fuse low-code tool that is quick and easy to use with drag and drop capability. Both platforms include VoiceTrends to track performance analytics and reporting to maintain and maximize their use through real-time information. Add Plum SecureAssistant or Plum Insight to the package, and you have secure payment and survey options to better support customer experience programs.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 30 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: The Plum Group
- **Founded**: 2000

## Commercial Context

- **Starting Price**: $200.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contact The Plum Group for detailed pricing.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom, United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Call Center Management
- Call Disposition
- Call Logging
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking Software
- Call Transfer
- Caller ID
- Campaign Management Software
- Chat/Messaging
- Chatbot Software
- Customizable Reports
- IVR
- Live Chat Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)

## Category

- [IVR Software](https://www.getapp.ae/directory/289/ivr/software)

## Related Categories

- [IVR Software](https://www.getapp.ae/directory/289/ivr/software)
- [Conversational AI Platform Software](https://www.getapp.ae/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [VoIP.ms](https://www.getapp.ae/software/2035391/voip-ms) — 4.8/5 (697 reviews)
2. [Ringover](https://www.getapp.ae/software/117547/ringover) — 4.7/5 (858 reviews)
3. [Genesys Cloud CX](https://www.getapp.ae/software/104597/genesys-cloud) — 4.3/5 (262 reviews)
4. [XCALLY](https://www.getapp.ae/software/112271/xcally) — 4.8/5 (130 reviews)
5. [SparkTG VCC](https://www.getapp.ae/software/2046666/ivr) — 4.7/5 (42 reviews)

## Reviews

### "Simple IVR service plugs into your technology stack" — 4.0/5

> **Derek** | *30 March 2023* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Easy to integrate with other customer support tools
> 
> **Cons**: Did not use the product as an end user so difficult to speak to feature gaps
> 
> Good cost effective product

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### "Great solution for our IVR needs" — 5.0/5

> **Will** | *1 March 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: We were able to easily develop our plug-in to work seamlessly with the Plum platform
> 
> **Cons**: Would like more reporting options for our clients.

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### "PlumVoice is a big help to our team\!" — 5.0/5

> **Rosie** | *17 November 2020* | Health, Wellness & Fitness | Recommendation rating: 9.0/10
> 
> **Pros**: What I like most is the ease of use. Our account representative is also very responsive and helpful.
> 
> **Cons**: My only request is that I wish we had more reporting features, but understand this is likely due to the limited features we have due to our own business model.
> 
> This is a great system that is easy to use and works as promised every time. The company is quick to alert us to any issues they are working on and maintenance is completed at a time that never affects our process. Their representatives are also very friendly and follow up immediately whenever a request is made for assistance.

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### "Tech Review" — 5.0/5

> **Arvind** | *26 October 2022* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Plum voice is Easy to use and implement.
> 
> **Cons**: Nothing right now.
> 
> I have wonderful experience till now

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### "Extremely reliable with high uptime." — 5.0/5

> **Josh** | *14 December 2017* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: Great UI to build and manage IVR applications. Good analytics and reports that detail customer journey. Ease to manage phone number.
> 
> **Cons**: knowledge of VoiceXML is required to create more complex IVR applications. knowledge of speech rec is required to build conversational dialogs.

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## Links

- [View on GetApp](https://www.getapp.ae/software/104777/plum-voice-hosted-ivr)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/plum-voice-hosted-ivr/> |
| en-AE | <https://www.getapp.ae/software/104777/plum-voice-hosted-ivr> |
| en-AU | <https://www.getapp.com.au/software/104777/plum-voice-hosted-ivr> |
| en-CA | <https://www.getapp.ca/software/104777/plum-voice-hosted-ivr> |
| en-GB | <https://www.getapp.co.uk/software/104777/plum-voice-hosted-ivr> |
| en-IE | <https://www.getapp.ie/software/104777/plum-voice-hosted-ivr> |
| en-NZ | <https://www.getapp.co.nz/software/104777/plum-voice-hosted-ivr> |
| en-SG | <https://www.getapp.sg/software/104777/plum-voice-hosted-ivr> |
| en-ZA | <https://www.getapp.za.com/software/104777/plum-voice-hosted-ivr> |
| fr | <https://www.getapp.fr/software/104777/plum-voice-hosted-ivr> |
| fr-BE | <https://fr.getapp.be/software/104777/plum-voice-hosted-ivr> |
| fr-CA | <https://fr.getapp.ca/software/104777/plum-voice-hosted-ivr> |

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