OnTheClock.com Reviews

We have a small organization so we pay nothing for this software. It allows us to still track codes, time off etc. In fact, the time off feature works better than with some other companies as we can customize to each employee. It is easy to use. We also work remotely and don't require check in/out and are able to merely enter the number of hours for each job code.

The time off feature is a little odd as it doesn't show in the administrative reports easily. However, once you learn to use it, it works fine.

I love that my employees can easily punch in and out and then every two weeks I go in approve their time send it to my payroll software and pay my employees. Payroll takes me about 45 minutes every two weeks because of on the clock. This leaves me time to work in the field and attend other responsibilities that I have. It also leaves less room for error in time cards and allows me to know where I need to step in and help people who may be taking longer than they should regularly by glancing at their time. Also for safety purposes it’s nice to be able to know when people are working and where they might be working especially if it’s at night time.

I do my schedule a month in advance and it’s a very tedious process to sit down and do the schedule. I feel like there should be an easier way to do it. A lot of the jobs that we have a redundant and carrying over instructions when I duplicate shifts is not an option that would Make it a lot easier.

Another thing I don’t like about it is that my employees cannot clock in or clock out when they do not have good cell phone service. I feel like there should be a feature that if you don’t have cell phone service you should still be able to clock out and then the app will update when you do get cell phone service.

It's accurate, easy to use and implement, super reliable, and very cost efficient. Don't let the big payroll services sell you an expensive time clock product that isn't better than OnTheClock.com and that costs 10 times more!

What I like least about this software is that I didn't know about it years before I implemented it. We were using a paper system for time reporting by employees until we found someone padding their hours. OnThe Clock.com stopped the padding process immediately and paid for itself 10 times over.

It provides many different ways of keeping track of employees.

Its user friendly for our employees, and does not required a highly skills in computer.

It provides accurate information at the time of keeping control of overtime, vacation hours, sick and personal tme.

It will let you know who is in, and out at any time of the day.

It also let you see where they are punching in, and what computer they did it

Its not expensive, and it will let you add the company Logo in the employee "punch in" website.

So far whe have not been able to find something to dislike from On The clock...

I would say having some videos inside the administrator website showing what you're able to do will be a great way to start. But besides that On the clock is really worth its price

The on the clock app is very easy to use by our staff. Even those who are “tech challenged” have no problem with it. They can also track their hours. As an administrator, I like the feature that tracks employees whenever they are clocked in.

I wish I could email the employees total hours to our accountant who does payroll.

Easy to use, nice interface, affordable

Maybe not good for all larger companies, but that would depend on the set up and need.

My company has been using ontheclock for a little under a year now. The desktop version is extremely easy to use and learn how to use. Clocking in and out is simple. A perk (for me) is seeing how many seconds you have until the time will change. Submitting PTO is simple and easy to use as well. You can easily access your time sheet and what PTO has been approved and what has been denied or even ones that are still in pending.

I have yet to find a negative thing about ontheclock. It can be slow at times but I do believe that is because of my internet connection and not because of ontheclock.

Easy to use and set up employees. Keeps records of everything including punch in and out outside of company computers (mobily).

When you delete an employee it deletes all of the information and documentation (it doesn't save).

It's very inexpensive and easy to use. Works great with Quickbooks. Anytime I had to call to ask questions, they answered right away and were able to answer my questions.

There is nothing I don't like. It's great all around. The only negative would be, if you have employees that do not have a cell phone with data nor access to a computer to log in and out.

I have used this for years with my work from home part time job. It is so easy and allows me to clock in directly from my phone.

I do not like that you can not change or request a change of punch in times through the app. It would be nice to edit hours independently for small changes.

Ease of use, we are able to manage 150+ employees. We went from manual time cards to On The Clock. We have less administrative time and paperwork. We have only had to call a handful to times for help and each time the customer service was quick and helpful. We were able to customize this to our organization and you do not need much training to get this up and running. You should consider targeting more Y's if you are looking for a larger customer base. This was hands down one of our best software implementations.

We have a lot of different employees with different pay rates and different departments. I wish we had more reporting options.

The ability to track my employees time, calculate time off based on hours worked, and have them clock in and out at a designated system.

I use limited functionality of the platform and it works perfectly for my team.

Very easy to use for employees punching in/out, for managers checking or approving employee PTO requests, and for the administrator to pull timecards for payroll.

I don't think you can change date parameters for reporting. I believe it is always based on pay period.

It's incredibly easy to use and it's available wherever you have wifi/internet which is awesome when crews are all over and some starting from different locations.

Sometimes the hours columns look confusing- but if you look closely then it makes sense. It is just laid out kind of long.

Our employees use it every day to login and logout, so the easy of it is great for us. It is also very user friendly when I am going over the hours my employees have worked for the week. Makes my life easier.

Sometimes the app does not log people in our out so we have to go back and correct it. There are features that I could be using, I just do not know how to use them. If there was some type of user training would be nice.

This was easy to set up and doesn't cost a lot. Like the scheduling features. When we've had questions I can talk to some one almost immediately.

A few interface issues with PTO tracking. Would prefer a flat rate instead of per user charges. The app is pretty basic and I would like to see more functionality for admins.

We are a mobile athletic facility for special needs individuals, so the ability for my employees to clock in through the mobile device was key. We are a very small organization, so the low cost and the option to keep things simple was appealing to me.

This is easy to set up and maintain. Recommend it to anyone looking for an inexpensive good time clock management program. Lots of flexibility.

Not a whole lot negative on our usage. Hard to come up with any cons.

I like that it has a pretty accurate GPS coordinates where the employees clock in and out. I like that it figures the amount of work hours out for you and I like that the employees can send messages to you through the system.

It allows the employees the option to not share their location via GPS. It would be nice to have the ability to upload the employee hours to our payroll system.

It is easy to use, manipulate, and export data. The app is user friendly for the employees as well as the administrators.

Charges for employees who are only there for part of a month should be prorated, though I know their data has to be available for the entire month.

Staff can easily maneuver the system which reduces the time I have to spend logging them in. Whenever we have had problems, the system staff have been very helpful and thorough in their approach to solving our issues.

I don't like changing the format of the screens. I would prefer not having to drag the correction screen into view where I can see it to make changes.

The flexibility and ease of use. The product is fabulous. I highly recommend this for any industry. I own to school and this makes payroll with quickbooks online a breeze.

NONE!!! i have nothing negative to say about this product. Another pro is the kudos board they just launched.

The app makes it easy on our employees to clock in/out and request PTO. It is especially great since many of our employees work remotely.

The inability to request time off without it being a PTO request.

Was anxious to try the software and get set up for next payroll
After watching the introduction video, reading the features and customer reviews it seemed to be the right fit for what we were looking for and was hoping for some additional information before signing up, until I made the call and spoke with one of your reps

I was impressed with the capabilities of what the software could potentially provide for my business. However, the customer service was poor and very unprofessional. The individual who answered seemed put out by the call and was very short in his answers and did not expand on any of their services. He seemed irritated by having to answer any questions. I also heard his dogs barking in the background which interrupted the conversation. I understand that people may still be working at home due to COVID, but I expected professionalism just the same. After hearing the dogs barking I asked if they had a call center and his reply was "this is it, the number you called". Nevertheless, after reading several reviews and the positive comments about their OnThe Clock customer support I was disappointed that my experience had not met my expectations or that of the many reviews.
Their website even invites you to call...(Under the contact tab)
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Apparently, not the case.

This product in the end will save you money. The time you pay someone to add up payroll hours. You take the information plug in it quick books and your done!

Sometimes a little difficult changing people’s time clock hours when they forget to clock in or out.