Tidio Reviews

Tidio

4.7 (438)
Communicator for businesses. live chat, messenger and email

Overall rating

4.7 /5
(438)
Value for Money
4.5/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support Software
4.6/5

96%
recommended this app
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438 Reviews

Ciara
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Definetly worth it compared to similar softwares

Reviewed on 15/11/2020

Overall just really great software, the price you pay is well worth what you receive, compared to...

Overall just really great software, the price you pay is well worth what you receive, compared to what we previously used which was more expensive and had way fewer features and no customisation

Pros

Tidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

Cons

You are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites.

Response from Tidio

Hi there!

Thank you so much for your review!
We are happy to hear that you are finding our product to be easy to use.

As for handling multiple websites, we can also recommend our Mobile App for one of the projects as an alternative :)

Have a nice day and stay healthy!

Verified Reviewer
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Perfect for our non-profit org

Reviewed on 29/06/2021

Being able to chat with our users has really cut down on the time it takes to answer user questions....

Being able to chat with our users has really cut down on the time it takes to answer user questions. We used to wait for them to send emails and then they had to wait for us to reply to their emails. The chat features speeds everything up and has led to a huge boost in user satisfaction.

Pros

First and foremost, Tidio offers a free option for non-profit organizations, which enables our small non-profit to have a stellar chat product without the typical expense. We love how easily it integrates with WordPress and how relatively easy it was to install.

I also love the AI bot. We've been able to automate so much of our user interactions to help them have "self service" support even when we're not online to chat with them. Huge time saver for everyone.

Cons

I wish that I, as an admin, could have better control over each chat administrator's account. Basically, after I set up everyone's accounts, I had no control over them. So if someone kept forgetting to upload a photo, I couldn't do it for them (well, without actually logging into their account with their username and profile). But, this isn't a deal breaker, it just means I have to stay in close contact with each user to keep their profile up to date.

Alternatives Considered

Crisp and Intercom

Reasons for Switching to Tidio

Ultimately we made the decision based on price, but we're super happy!

Response from Tidio

Hello
Thank you so much for the review!
We really appreciate the feedback you provided. We are working on an upgraded version of the Permissions for the operators, so you should be able to have better control over your users soon.
Once again thank you for your kind words and have a nice day

Enrique
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Potential customers be aware of Tidio's no-refund policy before you purchase the product

Reviewed on 28/02/2023

Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had...

Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had known before purchasing their product. Unfortunately, they do not offer refunds, even if you are not satisfied with their services.I recently requested a refund after realizing that Tidio wasn't the right fit for my needs, but I was informed that they have a strict no-refund policy. This was frustrating for me, and I don't want others to find themselves in the same situation.I understand that companies have policies in place, but I believe that customer satisfaction should be a top priority. If a product doesn't work out for a customer, they should have the option to receive a refund. It's just like when you buy something from a store, and it's not what you expected; you can return it and get a refund.So, if you're considering using Tidio, I recommend being aware of their refund policy before making a purchase. It's important to make an informed decision and choose a company that prioritizes customer satisfaction.Hope this helps!

Pros

The widget and chat console have a sleek and straightforward design.

Cons

If you exceed the included 100 interactions, you'll need to pay an additional fee for the chat widget (bot) to continue automatically engaging with customers. Otherwise, your chat will simply serve as a decorative element on your website.

Misho
Overall rating
  • Industry: Financial Services Software
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Go Tidio!

Reviewed on 13/01/2021

We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a...

We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.

Pros

The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them.

Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!

Cons

The only thing I would add are integrations with apps like WhatsApp and Telegram.

Alternatives Considered

ManyChat, FreshBooks, and Drift

Reasons for Choosing Tidio

In short, Artivechat, while a powerful tool on its own, didn't serve the purposes of our team well. Its interface was unintuitive and the set-up process was tiresome. Plus we realized that we didn't really need an NPL chatbot.

Switched From

Activechat

Reasons for Switching to Tidio

Simplicity, quality of the customer support, powerful functionality, branding.

Response from Tidio

Hi there,

Thank you so much for the review!

We recently established a new developers team responsable for new dedicated channels such as WhatsApp, so we hope to expand the pool in the future.

Thank you once again!

Tanya
Overall rating
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Tidio for online support

Reviewed on 29/07/2019

Tidio helped us to engage with our customers and to answer their question which led to more sales.

Tidio helped us to engage with our customers and to answer their question which led to more sales.

Pros

It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

Cons

Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

Alternatives Considered

Salesboom CRM Suite, BenchmarkONE, and Chatra

Reasons for Choosing Tidio

Tidio has a better fit for small and large businesses. Pricing is also better in Tidio as well as customer support.

Switched From

BenchmarkONE

Reasons for Switching to Tidio

Mainly during the evaluation, we focused on pricing, functionality, and ease of use ratio so that Tidio was ahead of its peers during this evaluation.

Response from Tidio

Thank you very much for the review!
You can turn off the Pre Chat Survey in the Channels section of your Tidio panel, and your visitors won't have to put in their email address :-)
Have a great day!

Michael
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Tidio is amazing!

Reviewed on 28/10/2020

I've only had a great experience with Tidio.

I've only had a great experience with Tidio.

Pros

I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer.
I can view the pages the user has browsed, can automate chats with the bots to get conversions. Everything works as intended.

Cons

The only things I can say is the lack of Twitter support to Tidio and more customising the bot actions.

Alternatives Considered

Userlike, Crisp, and Intercom

Reasons for Choosing Tidio

Because I wanted to view what pages the visitors were viewing and more, I used to use Crisp but that's $99 and the other alternatives aren't up to the standards of Tidio.

Reasons for Switching to Tidio

Because of the UI, the design of the chat window, the features and the great customer service, they ask you questions in the trial and it was nice to be feel more than just a number.

Response from Tidio

Hello!
I'm Maciek from Tidio Support

We are always happy to read such reviews as yours! Every day we try to best ourselves in order to provide you with the best product we can.
I can assure you, that the features you are looking for are coming :) We are working on additional integrations like Whatsapp, Instagram, and also Twitter. Our Chatbots are also constantly growing and improving!
We can't wait to provide you with new features we are currently working on.

Hope you have a great experience with Tidio!

Mikaël
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great alternatives to any other live chat

Reviewed on 06/08/2021

Good support, great software, and overall very nice UI that doesn't look like it's from the year...

Good support, great software, and overall very nice UI that doesn't look like it's from the year 2000.

Pros

You do not have to have a set limit of users to use their product, they have a free plan with lots of features, the support and knowledge base is very complete and they have custom-built app for your PC and smartphone so you don't have to log in to your dashboard all the time.

Cons

Nothing, to be honest, expectations were overachieved by this software and the fact that they provide support even on the free plan, nothing bad to say.

Alternatives Considered

LiveChat and Intercom

Reasons for Switching to Tidio

Because they had a free plan and the ability to grow as we please and not having to buy a fixed amount of seats.

Response from Tidio

Hello!
Thank you so much for all the positive words and a perfect rating. We will continue to improve our product to make sure that there are no cons to be found.
Once again thank you and have a nice day

Verified Reviewer
Overall rating
  • Industry: Financial Services Software
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

One of the easiest to use live chat

Reviewed on 02/08/2022

Pros

The solution helps us to engage with the visitor. I was imiediately able to understand the user interface, the support helped quickly, when we asked about integrations and user capabilities. I think it has a great design, FB messanger and instagram integration is possible. It has also a compelling, great looking, website widget.

Cons

The team was irritated by the loud sound of notifications, which we were not able to turn off. The chatbot is quite costly and overall pricing was the problem in our final desicion.

Response from Tidio

Hi there! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind for future improvements.

Roberto Alonso
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Fast and easy

Reviewed on 30/07/2020

Pros

I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.

Cons

The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application.
I better just to user de webpage and the phone app.

Response from Tidio

Hi there,

Thank you so much for the review!

The Unidentified developer "error" is known to us. We hope to in the future become an identified developer as we see how this may not be convenient. However, please do not be concerned, the app is fully made by us and it is 100% safe to use :)

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

The website chat all-rounder

Reviewed on 19/12/2019

Its chatbot feature provides a great way for marketers to easily set up contextual messages for...

Its chatbot feature provides a great way for marketers to easily set up contextual messages for website visitors. Definitely helps boost conversions.

Pros

It packs an incredible number of features even in the free plan, which is not something you see in most chat tools. Their design is spot-on and the chatbots are powerful and easy to create.

Cons

It should have a stronger integration with Facebook Messenger, namely enabling users to use Tidio with their Facebook account (not having to write their email).

Alternatives Considered

Intercom

Reasons for Switching to Tidio

Amazing free plan enables testing a lot of features.

Response from Tidio

Hi there!

Thank you very much for the valuable feedback about the Messenger integration. I will make sure to pass it on to our product team :-)

Alex
Overall rating
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Effective and affordable

Reviewed on 03/11/2020

Simple quick affordable effective

Simple quick affordable effective

Pros

The free level is excellent and a smart way to get folks in the door and provides good basic services including, most importantly to me, chat bot.

Cons

Haven't used it long enough to find negatives yet though I am curious to see if it can notify via desktop on Windows too I haven't figured out to get notified that someone is sending a message on the chat bot yet.

Alternatives Considered

LiveChat

Reasons for Choosing Tidio

They didn't allow changing the Welcome Message without moving up to another tier

Switched From

LiveChat

Reasons for Switching to Tidio

Cost

Response from Tidio

Hello there!
Maciek from Tidio Support here
We really appreciate your kind words and the 5-star review! We hope that you will keep enjoying our product after the trial ends :)
Have a great day and stay safe!

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent value for money!

Reviewed on 15/10/2019

Pros

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.

Cons

I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times.

Alternatives Considered

tawk.to, JivoChat, and Intercom

Reasons for Switching to Tidio

Chat widget: fully customisable and great design; Right tools: the Mac/Web app is simple and easy-to-use; Value for money: the free plan has great features;

Response from Tidio

Hi there,

Thank you very much for the review. I will surely pass your feedback on to our Product Team. We are a data-driven company - and I'm sure they will agree that measuring statistics is one of the most important things in running a business.

Thank you for helping us grow!

Juuso
Overall rating
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great!

Reviewed on 09/12/2019

Pros

+ Easy
+ Beautiful
+ Beautiful
+ Looks great
+ Multiple features
+ Awesome support
+ Regularly updating

Cons

- Not having ability to remove powered by-logo

Alternatives Considered

tawk.to

Reasons for Choosing Tidio

Tidio is so much better looking and feature richer for using. Administrator dashboard is also more modern.

Switched From

tawk.to

Response from Tidio

Hi there Juuso,

Thank you for the perfect score - I'm stoked you saw the potential in Tidio. I just wanted to let you know, that while we are not offering a fully white-label solution, we can remove the 'powered by' branding as an extra request for our customers who purchased our service for a min. $55 per month.

Akash
Overall rating
  • Industry: Market Research Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

One of the best chatbots.

Reviewed on 13/04/2022

Pros

First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time.

Cons

We have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio.

Alternatives Considered

Engati

Reasons for Switching to Tidio

1. It has a free plan. 2. User interface and User experience are awesome. 3. Lot of customizations can be done for chat-bot. 4. And luckily its color blue is best suited for our website.

Response from Tidio

Thank you so much for the feedback Akash! Should you need any help regarding Tidio let us know.

Yara
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

To effectively control the channels of communication with customers at all times

Reviewed on 06/01/2023

Tidio has quickly connected customers to our service staff in various locations, and our response...

Tidio has quickly connected customers to our service staff in various locations, and our response time has improved, helping us find the right solutions faster. The logs provided by Tidio have greatly helped us improve the efficiency of our Customer Service Center services.

Pros

Tidio allows us to perform many duties, including live chat which I love for its efficiency and speed, and ticket management, which we can assign directly to members according to their specialties. I love that we can automate email, text, WhatsApp and Messenger responses so customers can easily get what they need. Tidio's powerful integration with social media marketing helps us reach more people who are interested in our products. Tidio's unique logs and reports display all information accurately, allowing our quality control team to instantly analyze complaints and gain better knowledge of our performance issues.

Cons

There's nothing to dislike about Tidio, as notifications arrive immediately without delay, and the dashboard makes it easy to find updates as well as quickly access and respond to active updates.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Likely the best live chat tool that includes a free plan

Reviewed on 28/07/2020

I use Tidio on client websites to provide an easy-to-use and powerful live chat experience.

I use Tidio on client websites to provide an easy-to-use and powerful live chat experience.

Pros

Considering that Tidio offers a free plan, its features are unbeatable. It has a very modern and usable interface (both the backend and the chat widget) and it includes chatbots that are very easy to set up.

Cons

I have been using Tidio just short of a year and they have made some changes to their pricing structure, limiting the free plan quite a bit.

Response from Tidio

Hi there,

On behalf of the whole Tidio team, we thank you for the review :)

We do our best to ensure the lowest possible price while still providing the highest quality of the product.

Stuart
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Want leads - Ultimate Support Get Tidio

Reviewed on 28/05/2019

We have been a conversion by conversation company since the get-go. Tidio has been our latest...

We have been a conversion by conversation company since the get-go. Tidio has been our latest secret weapon to talk and help more. Support is incredible the app is lightweight and available on desktop and mobile. We just can't fault it - don't just read this ... go get it! https://www.ckpcreative.com.au/get-tidio

Pros

Our Tidio salesperson minds the shop while we get on with running the company... if there is a question beyond our get in touch, we can then fully engage with the site visitor! Or you can have a staff member right there on hand to start that incredible customer experience journey...

Great coms = even better client experiences. Turn visitors to clients by asking all the right questions - and yes it even has BOTS waaahgt!

So, get cracking download tidio for free here -> https://www.ckpcreative.com.au/get-tidio

Cons

I can find anything to complain about it apart from not having it for the last 10 years

Response from Tidio

Wow! Thank you so much, we're really proud!

Bessy
Overall rating
  • Industry: Accounting Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Could Be Great Were It Not Inconsistent

Reviewed on 21/04/2022

It's been OK.

It's been OK.

Pros

Tidio gives us a chance to help Website visitors feel like we are present and ready to help them.

Cons

It's inconsistent. Sometimes we'll get notifications and it's amazing. Most of the time, we don't even know when people have left messages even though we have the app on our devices.

Response from Tidio

Thank you so much for taking the time to review Tidio, and I'm very sorry about the inconsistencies you mentioned in your review! If you want us to look into this further, please contact our Support Team at [email protected], so that we can check what the reason behind this is. Again, my sincere apologies for the trouble!

Gonzalo
Overall rating
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent

Reviewed on 23/04/2020

Pros

Chatbot integration in mobile with live chat

Cons

the first sep in setting welcome message to client

Alternatives Considered

Landbot

Reasons for Choosing Tidio

Too expensive

Switched From

Intercom

Reasons for Switching to Tidio

Mobile chat integration

Response from Tidio

Hello there Gonzalo,

Thank you for the fantastic review! If you find any difficulties in using Tidio - don't hesitate to reach out to our support team at [email protected]. Our agents will gladly help you out :-)

Have a great day and stay safe!

Miguel
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

How i contact my clients

Reviewed on 19/11/2022

Thanks to tidio i was engaged with >100 clients since i implemented it although i believe if price...

Thanks to tidio i was engaged with >100 clients since i implemented it although i believe if price was lower, i'd be more willing to subscribe in order to enjoy an extra premium feature.It is a good way to collect customer information and have a database of all interactions and the messages exchanged.

Pros

Being able to talk to clients anytime during schedule.Interface is very intuitive.Capable of setting up automated functions like auto-reply or auto-send a message to the user.

Cons

Price, it is a very expensive plug-in to implement with full capability, therefore i have only been using the free advantages.

Jonatán
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Very expensive

Reviewed on 21/03/2023

Good, but it would be very good if the conversations reached were increased.

Good, but it would be very good if the conversations reached were increased.

Pros

It is user friendly, easy to use and intuitive for users.

Cons

It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense. 40 000 chatbots is fine, but with that amount you can reach at least 1000 conversations to attract new customers or give help.

Jayden
Overall rating
  • Industry: Security & Investigations
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A Chatbot and Live Chat Solution with Some Limitations

Reviewed on 13/03/2023

Overall, Tidio is a great option for small businesses looking for an affordable and easy-to-use...

Overall, Tidio is a great option for small businesses looking for an affordable and easy-to-use chatbot and live chat software

Pros

Easy to use - Tidio is straightforward and user-friendlyMultiple communication channels - Live Chat, Chat Bots, Email etc.Amazing Integration - integrates with popular website builders like WordPress and Shopify, making it easy to add to your site

Cons

Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software

Selim
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Not Just a Live Chat Program

Reviewed on 20/10/2021

It helps my sales team to conduct sales processes in one place, rather than trying to follow...

It helps my sales team to conduct sales processes in one place, rather than trying to follow clients' responses from multiple chat apps

Pros

You can create some message templates and give selecetions (like what service are you interested in? what is the matter you would like to discuss? and so on) so when a client first messages you via the chatbox, they can select it and the salesperson that is connected to the chat will directly be addressing to the client's questions. It is also the first defence when there is a lot of messages at the same time and the sales person in front of the computer is talking to one of them, the other one can wait or be directed to another salesperson. And the fact that it makes the conversation easy to flow, which wouldn't be possible via mail, or other social media platforms' inboxes.

Cons

Nothing to complain about the software, but I think products&pricing modules could be better.

Response from Tidio

Hi there!
Thank you so much for your review! We really appreciate your kind words about our product and the feedback you have provided. We will make sure to work on the cons you mentioned and improve our app even more!
Once again thank you and have a nice day.

Verified Reviewer
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Helps in managing Live website chat

Reviewed on 16/10/2019

The website visitor who are interested in our services can be entertained via chat box option and...

The website visitor who are interested in our services can be entertained via chat box option and directed to the respective team in the company.

Pros

I have come across many software tools which are dynamic and can be plugged in your website but Tidio has proven its best capability. The best part of this tool is its dynamic nature and easy plugin that is available on Wordpress platform. Also, secondly, the android application makes things much easier and simpler and as soon as someone visits on the website and go on the chat menu option, we get a message and thus we can interact with the interested visitor instantly.

Cons

Huh! not much here as it comes with the free limited accessibility which makes one to use it free of cost. Simple and easy to use...

Response from Tidio

Hi there!

Thank you for the review! If you can think of something we can do better, to get that perfect score in the Overall Quality, Ease of Use and Customer Support sections - please contact me at [email protected] - I would love to pass the feedback to the respective teams. :-)

Daniel
Overall rating
  • Industry: Broadcast Media
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

One of the BEST Chat Apps

Reviewed on 19/10/2020

Pros

Tidio is Miles ahead. It is really easy to use and it is great designed. It makes having a live chat fun.

And the best thing ist also has a mobile app to chat like you would with a friend with the visitors of your website.

Cons

It is only available in English. If you run a company outside of the US and UK it would make lif so much easier if it has the Option to switch in German oder Frensh.

It's much needed that it adds language support also to the Dashboard.

Response from Tidio

Hi there,

Thank you so much for the review!

In the future we want to have the panel available in other languages too. Thank you very much for the valuable feedback!