Tidio Reviews

Pros

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.

Cons

I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times.

Pros

Considering that Tidio offers a free plan, its features are unbeatable. It has a very modern and usable interface (both the backend and the chat widget) and it includes chatbots that are very easy to set up.

Cons

I have been using Tidio just short of a year and they have made some changes to their pricing structure, limiting the free plan quite a bit.

Pros

We really enjoy the flexibility of Tidio. Currently we only use the basic chat features, but we like the scalability of the product, so that when we decide to use chat bots or have more agents it will be easy to implement.

Cons

We haven't had any negative issues yet.

Pros

Saves so much time for customer support. Customers love that we get right back to them. They're one click away. Much better than using email or phone support.

Cons

Nothing really. Great service. It has saved us many hours on support calls.

Pros

- Ease of use
- The Very Awesome design of the chat!
- Designs of the dashboard
- Fast Setup
- The chat is fast

Cons

- The big problem is Tidio isn't suitable for a company that cares about its brand. I mean you can't send emails to customers from your own business email. instead, Tidio sends it from their email which is tall and has random characters. which may make customers feel that that's a spam

Pros

Since having Tidio integrated into our website we have seen sales nearly double and positive reviews triple. This is all achievable because tidio allows us to offer our customers real time customer service and allows us to show the customers our human side.

Cons

Creating bots can be confusing for novices

Pros

Tidio is easy to use, quick and very helpful

Cons

Notifications aren't working properly on most of the clients phones

Pros

Works like a charms. Gets the job done. Makes life easier for my clients, who can interact with their customers on-the-go. They can even get an overview of analytics by Tidio.

Cons

I cannot find anything to dislike right now.

Pros

Easy to integrate with my visitors, tracking their activities, retarget visitors and buyers. The support is incredible and very helpful.

Cons

The setup is a bit over complicated. Requires having a technical background os a user

Pros

I love that Tidio chat was very easy to set up and navigate. It is not overwhelming and confusing like other live chat software. We currently have Tidio chat on our college website (WordPress) to provide our students online support and services during this Coronavirus pandemic.

Cons

Switching between projects on mobile is a little difficult, but I was told that this is something that will be addressed in the near future.

Pros

I first started using this app on our wix site and love the sleek modern look of the chat box. It was super easy to setup both welcome responses and away responses. One feature I loved that other chat platforms lack is the Do not disturb feature that mutes ALL messages sent, bc honestly for small businesses like us, we do sleep ;o) and enjoy a day off here and there.

Cons

The one small thing that I would like to be able to do is set an avatar for the standard chat, and then assign an avatar for the agents that changes once they join the chat. It may be able to do that, but if so I haven't been able to figure that out.

Pros

That I can count on it working, and I can count on immediate support if needed.

Cons

I can't get an instant email notifying me that someone has chatted us.. only if it's 'unassigned'?

Pros

Actually, it was today, when I really digged into the setup of this chat! In order to check the system, I signed up for the free version. I can say, the support - even for the free version is incredible! [SENSITIVE CONTENT HIDDEN], the Guy at the support chat, stood with me all these hours very patient and did not hesistate to explain me step by step how to setup the chat in 3 languages!

Cons

At the very beginning the multilanguage setup seems to be complicated, but agterwards its just fine and everything makes sense!

Pros

Easy to use, fast customer service when we have an issue. By the way, the only issues we ever have are self-inflicted!

Cons

Could use a few more options on how the chat box displays visually.

Pros

It is easy to get in touch with someone if needing help!

Cons

Would be nice if tech support was available on weekends.

Pros

It is a great value for money and has excellent customer service.

Cons

The ring tone when someone pings on chat is very low.

Pros

Incredibly easy to setup and integrate with Shopify. This program has been instrumental in using it only a few weeks, it helps us easily answer and automate customer questions and gives them an instant chat window on our website for instant access. This has already removed the barrier of communication with our clients that can answer questions, and we can manage in the Tidio desktop app!

Cons

Nothing bad to say at all right now. This software is great and already showing it's worth to us! May have other feedback later, but for now, it's great!

Pros

It's got an impressive UI and onboarding is pretty easy. Their price points are appealing and worth trying out if you are evaluating for your team.

Cons

Its got limited export capability and some granular metrics I like to follow seem to be missing. their add-on/upgrade structure also feels uneven and confusing.

Pros

Very easy to use, not a lot of fluff. Everything is completely customization and the screen display I prefer over any other app I have tried for my website. I had a lot more guests initiating in conversation when using Tidio then the app I currently use.

Cons

I have switched over to LiveChat recently from Tidio only because I felt like the users that Tidio said were live weren't actually "live". I would like to go back to Tidio if I could find an answer as to whether the pinging they use is accurate. E.I. Tidio says I have 20 live guests but when I switched over to LiveChat the number is really none or a low amount and LiveChat has confirmed their pinging is very accurate.

Pros

Nice app. Easy to use. Can turn a simple visit on website into a real buy.

Cons

Take a lot of attention because people keep coming in website ;-)

Pros

- Really great, modern-looking design
- Offers all the basic functionality in the free version
- Mobile app and desktop app
- Easy-to-craft automations

Cons

- I preferred the online/offline mode, right now it's not available, anymore
- The desktop app sometimes doesn't remember my login and password

Pros

It's free. If you don't have a lot of money to invest in the online chat for your website this tool was made for you.
Easy to implement, free to start - what else to ask for ? The support is very reactive, normally you have your answer in less that 5 min.
I integrate this chat on my prestashop website and it took me less that 30 min to do all the settings.

Cons

There is no native module for prestashop. You need to install the module that allows you to integrate a javascript in your header. It was easy, but still, it would have been easier if they have a prestashop module.

Pros

What a wonderful UI to chat with! My customers would probably reach out to me just coz the way it looks! <3

Cons

Would've been great if I'm able to change the font size.

Pros

connecting with all website. wordpress through connect very easy process like it

Cons

1.automated chat bot.
2. mobile application for operator

Pros

It is simple, fast usable, well designed, well-engineered

Cons

It is all perfect in our opinion. Besides gives us new ideas and ways to talk to our audience.