Duo Security Reviews

Being able to manage multi-factor authentication from a single point is the biggest benefit to this software. When you have disparate systems, all offering their own implementation of MFA, management becomes an issue. Duo solves that issue.

The administration interface takes a while to get used to. If you stay away from it for a while (when no one has any issues with it) it takes a bit to re-orient yourself.

This worked pretty smoothly, when logging in the security devices such as firewalls, with duo we made sure no unauthorized users is logging into the devices with Multi Factor Authentication mechanism. With duo we simply were able to compliance with Zero Trust Model, no unauthorized users can make the changes on the system.

They can work on their mobile application and make sure to improve the user experience, I feel bit delay while receiving the authentication request. Also on mobile app they can make it like only one finger touch is enough to authenticate the user. So less clicks can make the experience way better.

Our company switched Managed Service Providers, and we used DUO. When we switched over, DUO authentication stopped working. We had multiple users who DUO simply stopped working for. We and our MSP were unable to contact DUO support after multiple hours. I did get through to a person who put the phone down and appeared to be watching a video on YouTube in the background for about 10 minutes and then hung up on me. This had a serious negative impact on our business and I'm surprised that we were unable to get anyone to assist at all with such a business critical feature.

That when support is needed you can spend multiple hours on hold without any assistance. When someone does actually pick up the pick up the phone and place it on their desk and do not actually answer the call.

Easy to deploy to multiple machines manually or at once, the admin portal is easy to follow and allow exceptions. Cost is very down to earth!

Sometimes as an MSP, we've a common Support login account and we want to have multiple members in our team authenticate via MFA using their own devices. The product does not give option to do so via the Duo app, although it is possible to have a security code manually used for MFA (which lets us use the product that way).

Regardless of the technology or platform which are targeting to integrate the multi-factor authentication Duo Security provides the flexibility to integrate with the largely used identity platforms/providers. The use of the app is very easy and convenient with the enablement of biometric authentication. For the authorization process, it takes just one click. The app is that user-friendly. Not like other application available Duo is really easy to use and integrate.

Nothing that I can think of that I like least.

I like the simplicity of the multifactor authentication process. It was easy to deploy on our phones and works perfectly each day.

I do not have any cons to list. This product functions as it should and does the job. Compared to the product that we switched from though, I do feel that DUO provides less security.

I liked that it connected to my phone and it was easy to get the passwords and respond to the notification to sign in. I liked that my organization valued my security and was investing in products to keep me and my data safe

It took some time to adjust to this software but that was because it was the first multi-factor authentication that I used. Now that it has been a few years, I am fully on board and don't find it inconvenient anymore

Once installed Duo is very simple to use. The interface is well-designed and very user-friendly. The notifications are quick to arrive.

For a non-tech savvy 1st time users, the set-up can be overwhelming.

I use this app daily at my job to acces to my accounts, and is easy to use and easy to program

Some accounts have their own security app integrated, and you can just use that instead

Provides security and fast for network and login.

The key can be hard to read in dim lightning.

- User-friendly self-service portal for new device enrollment and management
- New account setup is easily done via scanning a QR code
- Multiple options for approval codes or notifications including phone, text or push (includes Apple Watch)
- Push notifications can be approved directly from the iOS lock screen
- Approval is also compatible with Face ID on iOS devices
- One-time bypass codes can be used for lost devices or temporary access
- Support for Universal 2nd Factor (U2F) security tokens
- Great online support and documentation library
- Flexible subscription plans with affordable pricing

When using an outdated version of the app, iOS push notifications just stop working without any error message or notification

You get push notifications instantly, and you don't even need to get into the app, it can display a notification in your notifications bar (Android User) and you can approve/deny from there. Also, if by mistake you deny the login attempt, it gives you a "second chance" to get into the app itself and approve it.

Nothing to complain about this as of now, I was an RSA SecurID user and having to carry that small key was a nightmare. One thing I'd like is to get Duo Security for Windows, I work remotely and I could have that installed on my home's PC. What if I get my phone stolen and unable to buy a new one???

Duo makes it very easy for me to log-on to my student account at my university. I like how it is intuitive to use on iPhone especially, and it gives me the option to call or text my phone. I rarely use the "call" feature, however, because I am always using wifi. The Duo Security app pops up immediately, and I am able to approve the request quickly from my phone. I feel very secure with this software, especially since the pin changes every few seconds.

I don't always have my phone with me, which makes it impossible to log in. I wish there was a feature where I could receive an email instead of a call or a text on Duo. I have not seen this feature at all, but it would make my life easier.

It has been three years that I'm using Duo. This is the app that my university has decided to use to increase the security of accounts of faculties and students. I feel secure when I use the app. You can use several options for second authorization. it can send a push message to your mobile, you can enter a passcode, which is great. In addition, it does not take too much time to confirm the authorization.

I think it is a nice app. But I think if it had some other options to log in, that would be great. I myself prefer receiving a passcode in my email rather than using my cell phone all the time. All in all, I think if they work on the app and improve some sections, it would get better and better.

We have used Duo for many years. It was easy to implement and has always worked well.

Last year we negotiated bulk pricing and paid in advance for a 14-month term. Later we discovered that they had never provisioned our licenses and were still billing our credit card. Now, four months later, after numerous phone calls and more than a dozen emails, they have still not provisioned the licenses we paid for. They have acknowledged that this is their mistake and they need to fix it, but they seem incapable of doing so.

I get the sense that their organization is completely dysfunctional following the Cisco acquisition. Given that they cannot solve the challenge of "how does a customer purchase your software?", I am worried what might happen if you came to them with anything more difficult.

My employer uses Duo Security for two-factor authentication when logging into HR-related software or, more recently, Covid-testing & compliance. Two-factor authentication is the gold standard for login security. Duo mobile immediately sends a push to my smart device (phone, watch, etc.) where I approve the login request. I am consistently amazed at the speed of two-factor authentication; as soon as I approve the login, Duo confirms and logs me in. It makes two-factor authentication nearly effortless.

Those using multiple accounts for multiple employers may have to shuffle with the software a bit, but it is nothing overwhelming.

I like the fact the fact that Duo is so easy to use. You can it up to verify in different ways - through an app, a call, or email. I sue the app which I love. A simple swipe and accept and you are in your site securely. For computers that are secure and you use regularly you can have it remember you for 30 days which is very convenient for sites you use multiple times a day.

I really don't have any complains about the software. It works great for my purposes. The only thing I have heard people complain about is just two step verification in general.

Working on the end-user side of things is very easy. Just "allow" a login, no hassle with codes. Also having the (Apple) Watch app available means users always have a device very near.
On the admin side of things the configurability is impressive. We are running a sync with or AD so provisioning users is automatic.

It is a bit pricey as ie.e Azure MFA does most of the things as part of the EMS bundle (so if you have that, that is an option). Also on the end-user side, I find the Apple Watch is a little lagging (couple of seconds). Not a big issue, but a little annoying sometimes.

Security Features, Ease of Use, Apps

Their website is not easy to use because there are so many features available, which might be overwhelming to someone not familiar with it

Duo is used by my institution to keep our information safe. We use the DUO factor login and it is easy to set up and to use. You download an app on your phone and it will call/text/ or send a push notification when you login to your website. It works seamlessly and never seems to have a problem.

It can be a bit of a pain when you leave your phone in your office or somewhere else and then go to login to a company site that needs the authentication with DUO. You can't login with out your phone and it can end up being a hassle. But, it does keep your information secure.

Once you set up the Duo proxy, the product is very easy to use.

There seems to be a weekly issue with notifications of some failed component or other.

Duo Security is generally very simple to use with a smartphone. When WiFi is available, it's as simple as pulling out my phone and accepting a push notification. It gives me peace of mind that my account is more secure.

When your phone isn't getting good WiFi, Duo gets a little tedious. I don't store the app on my main screen, so I have to go into a back folder and find a code to enter in. I also would prefer to have permanent access if I okay it, rather than having to update access every 30 days.

Duo security is an app on your phone and a computer program, so it is versatile and helpful in protecting your passwords and various accounts. In school, it is a great way to protect tuition information, grades, and various other lovely stuff we do not want people to know.

The app can sometimes lose connection with the cloud, so an authentication won't go through, or there can be issues where the app does not receive a push or a request. This can be difficult as there is no direct way to troubleshoot, you just have to restart the process.

The DUO app and software is quick and easy to use and does what they advertise - they only let in approved users to the platform or software. My work is completely safe and allows my clients to know that their information is handled with caution and is not given to third parties.

I would love the best of their software to be free but at less than five dollars a month per user you can't ask for more really. There is a free version out there for the cost conscious.

The best thing about DUO is the possibility it gives you to define different access policies depending on the users, devices, where it is located and other contextual factors. It is really very granular the way it can be applied.

It is very important to define well the policy that you want to use at the Managerial level, because this will define the time necessary for the first load of user information in DUO to later be used as a double authentication factor; which can be very tedious and unfriendly.