Teramind Reviews
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88 Reviews
- Industry: Higher Education Software
- Company size: 501–1,000 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Overall pretty good software!
Reviewed on 22/02/2018
Pros
I haven't used this software much, but in the past i found it to be pretty easy to use in the past. Obviously designed to help larger organizations with more employees, the software was intuitive and provided a lot of interesting features. I personally loved the ability to printing sensitive documents with a little more protection and enforcing some compliance issues. This is often a problem in higher education that too many people simply ignore.
Cons
I've heard the price was a little high, but I honestly cannot really say for sure as I do not deal in that area. Though their support team were helpful, unlike many other software companies.
Response from Teramind
Hi Kasey, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Teramind is one of the few vendors offering both a cloud hosted solution and an on-premise solution, fitting the bill for any size organization.
We thank you once again for your review and are working towards providing an even better user experience for our customers!!
- The Teramind Team
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
best for monitoring and training
Reviewed on 11/01/2023
Pros
This software has the option of live viewing and that helps training new employees. It has keystroke tracking to see every click.
Cons
The price! It's pretty expensive, the yearly fee for 5 licenses.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
For Employee Monitoring
Reviewed on 16/06/2020
We planned to monitor work from home users as we started due to COVID 19 but we used only it for a...
We planned to monitor work from home users as we started due to COVID 19 but we used only it for a month and the customer service is the worst part of the product and there is no guidance available for the same. they will just send you the link on how to do it.I am using different software now at the cheaper cost which is fulfilling my need.
Pros
Auto calculation of productivity on the basis of classification of the software was good.
Cons
but in some antivirus, it is detected as the virus and also with that, there are issues in deleting and adding the system deleting the system even you removed the software from the system but cannot re-add it and there is a lot of manual work in order to check the productivity and you cannot see the login log out time properly as the customization of reports is not possible.
- Industry: Mechanical or Industrial Engineering
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
The best way and tools to supervise and control employees access to data, and their actions.
Reviewed on 19/02/2018
Ability to monitor and supervise employee activity with minimum manpower resources.
Ability to monitor and supervise employee activity with minimum manpower resources.
Pros
The ability to monitor and track with a variety of useful tools the approach and actions of employees with sensitive information.
The option to set alerts and actions automatically when violating information security rules by an employee. It is excellent, saves resources and enables control and peace of mind with sensitive information.
Receiving an indication of working time on different software enables me and the CEO to monitor employee productivity, along with an examination of the efficiency of the software with which they work.
These tools allows me to detect waste of time by employees and wasting company resources.
Cons
Remote control is not good enough, I think improvement in the feature will make the product excellent and save me the need for a third-party solution for remote control and employee support.
There is a need to improve:
Remote controlled graphics.
Speed and delay time.
Enable, choice whether to notify the user about remote control or not.
Transfer file to remote control screen.
I think there should be several different price packages,
To enable selection when not all functions are used. and by that allow to reducing costs.
Response from Teramind
Hi Yakir, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
You can most definitely customize the settings surrounding the Remote Control action in the Monitoring Settings (including wether or not to have the user be aware that someone has remotely connected for keystroke and mouse activity).
We thank you once again for your review and are working towards providing an even better user experience for our customers!!
- The Teramind Team
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Teramind is raising the bar
Reviewed on 14/07/2016
As with any company, we have our own set of problem users. Even with best-in-class web and content...
As with any company, we have our own set of problem users. Even with best-in-class web and content filters, users tend to find a way to abuse the system. Furthermore, the built-in reporting capabilities of most filtering systems lack any way to pin-point and associate a particular incident with a user. This left us having to manually investigate when problems arose.
During our research on a new employee monitoring solution, we trialled several of the major vendors products. All of which were either bloated, outdated, or difficult to setup and use. Thankfully, we found Teramind. We were immediately awestruck by the entire interface of their live demo. Their site also features a live chat that actually connected me directly to a real person after normal business hours, on a weekend! We ended up purchasing the on-pemise version of Teramind, which is available as a VM. This delivery method alleviates the setup difficulty we had with many other products. We then just deployed the hidden agents though group policy making our setup, all in all, entirely automated.
To this day, the interface and reporting capabilities of Teramind remain unmatched compared to other products we have tried. Having an actual web interface means I can access Teramind without remoting into the server or installing a console on my administrative workstations. The colored charts and graphs make it easy to distinguish information. There are multiple reports available from website history and email, all the way to keystrokes and printing. Live and recorded sessions from the monitored user's display also enhance our ability to track and view activity. Overall, Teramind is far more advanced than the other competitors. They are definitely raising the bar and I'll back them up any day.
Response from Teramind
Hi Ricky, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!!
- The Teramind Team
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Extremely powerful software that has proven itself time and time again within our company.
Reviewed on 15/02/2018
The ability to secure our customers systems with ease. Increasing their productivity in excess of...
The ability to secure our customers systems with ease. Increasing their productivity in excess of 30% and reducing their data breaches completely.
Pros
The functionality is superb. The ability to create custom scripts per employee has made security and data protection much easier. The in depth reporting means we can issue regular management reports to our customers board of directors with ease. All information is available with a few clicks in a clean and clear dashboard. The quality of the development really shows.
Cons
On occasion it is unable to show some of the data for a few hours / day. It doesn't always happen, but when it does it a bit annoying. It doesn't cause too many problems as the same data is shown in different formats so there is always a work around.
Response from Teramind
Hi Clark, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
We encourage you to work with our support staff to assist in troubleshooting any issues you may experience with our software. Most of the time, this is not a fault of the software. Rather a result of the environment.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Teramind Works Fine
Reviewed on 27/07/2022
Pros
Teramind was one of the first monitoring tools I used and I am truly delighted. It works well, it has a very good global trackin, and many functions within its platform.
Cons
I did not finish delving into the employee section, since I found a fairly complete tool in this regard.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Great for Monitoring Employees
Reviewed on 17/04/2018
Pros
We love that we can Remote control, view, and setup triggers for employee actions. It really helps us know what they are doing on a daily basis
Cons
It is somewhat confusing to set up the triggers that gauge productivity. Maybe some guidance when setting up would be helpful!
Response from Teramind
Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using the Teramind solution to its fullest.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great Program for the cost Did everything we needed it to do
Reviewed on 19/04/2018
Investigative use
Investigative use
Pros
Keylogger with search ability was fantastic.
Abilty to search browsing history by key word ... Very Helpful
Cons
Print monitor could have worked better, however over all this was leaps and bounds above anything close to it's cost.
Response from Teramind
Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Given that we do quite a bit of monitoring, and the fact that no two environments are identical, minor tweaks maybe necessary to allow Teramind to do its job. Did you reach out to our support staff to assist in troubleshooting?
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Industry: Insurance Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Amazing product, easy to use for monitoring.
Reviewed on 19/04/2018
We were able to find out why some employees were not as productive.
We were able to find out why some employees were not as productive.
Pros
Super easy to use, the file and keyword alerts are very helpful. It also has a real-time preview in the dashboard.
Cons
The only thing for my manager did not like was the price. She was wanting just 2 users and the smallest option was 5 users.
Response from Teramind
Hi Charles, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
The Cloud solution is offered both as a monthly or annual subscription. Annual subscriptions save you 2 months out of the year.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Industry: Oil & Energy
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent Customer Service
Reviewed on 21/02/2020
Overall, i love the product, but it is pricey
Overall, i love the product, but it is pricey
Pros
The software gives me a peek into the day of a user that needs monitoring
Cons
It is a little clunky, A little hard to navigate through.
Response from Teramind
Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using and the Teramind solution to its fullest as well as any navigation issues you may run into.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
good for remote work monitoring
Reviewed on 16/09/2022
Pros
the live viewing and remote control option, helps training
Cons
there are issues with this software when the remote computer is a mac
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
best for monitoring and training
Reviewed on 23/11/2022
Pros
The live screen viewing, and strokes recording
Cons
it doesn't work well on mac computers.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
The best
Reviewed on 02/12/2022
Great experience for the past few years. would definitely recommend
Great experience for the past few years. would definitely recommend
Pros
This product is so easy to use and so great. You can see your employees screen live which is the best feature
Cons
I really like everything about this software. You can always check if your employees screen is active
- Industry: Human Resources Software
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Teramind is a great tool for tracking
Reviewed on 08/03/2019
I highly recommend this program. Customer service is great and help you right away!
I highly recommend this program. Customer service is great and help you right away!
Pros
My favourite part about this program is the ability to monitor activity and put rules on accounts to notify you if a rule is broken.
Cons
this program was a bit costly for us and there was times that we would not be able to see the activity for some reason.
Response from Teramind
Hi Laura, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
We encourage you to work with our support staff to assist in troubleshooting any issues you may experience with not being able to see activity.
Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!!
- The Teramind Team
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Is a very complete program with it I can monitor my sales team and make sure they focus on...
Reviewed on 12/04/2018
I can put pressure on my sales team and make sure that they are doing what they said they are doing.
I can put pressure on my sales team and make sure that they are doing what they said they are doing.
Pros
Ease to use, to get report, easy to monitor activities on the video function.
It does not make the users computer slow and they never notice when they are getting monitored
Cons
I had some problems at the beginning setting up the Behavior rules but after a couple of trial and error I was able to figured out
Response from Teramind
Hi Daniel, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using the Teramind solution to its fullest.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Industry: Construction Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent softwre
Reviewed on 20/02/2020
Pros
Easy to setup and use, has some amazing features to monitor employee behaviour. We looked at several options to monitor users on the network, Teramind was far and away the best option and we have never regretted it's implementation.
Cons
it's on the expensive side but you get what you pay for!
Response from Teramind
Hi Andrew, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!!
- The Teramind Team
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
It is the best computer security software which records user work while working on a computer.
Reviewed on 29/05/2018
By using this software, organization is safeguarded from threats and rapid growth is seen in the...
By using this software, organization is safeguarded from threats and rapid growth is seen in the organization.
Pros
I like the feature of finding and blocking destructive activity, as it protects the organization from threats. Recording the every action of the user feature is awesome as it also improves the individual employee performance.
Cons
Setting up this software is not easy I feel that some guidance is required. This is the only cons i can find with it.
Response from Teramind
Hi Pranay, thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using the Teramind solution to its fullest.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great product. Well worth using. Easy to use. Resolved all problems. Price is good
Reviewed on 23/05/2017
Peace of mind! I never had a issue with this product. Everything was such an ease to use. Being...
Peace of mind! I never had a issue with this product. Everything was such an ease to use. Being able to set what you want to monitor is so easy. Being able to remote in and even take over the computer you are monitoring is amazing if something gets out of hand.
Pros
Being able to not be in the building all the time to monitor. This product helps you sleep more knowing you are being protected!
Response from Teramind
Hi Mel, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!
- The Teramind Team
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Works very well
Reviewed on 12/04/2018
lets us see what our employees are doing.
lets us see what our employees are doing.
Pros
Keylog and screen video the dashboard is clean and easy to use. The reporting features are top notch. Ranks high compared to other software. We were looking for something like this to help figure out what our users are doing at work with their computers and with the network. This product has done a very good job in helping understand what people are doing while at work. I would recommend this product.
Cons
Cost for cloud console is high, I have had to contact support for a question in chat and was never answered.
Response from Teramind
Hi Tim, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
The Cloud solution is offered both as a monthly or annual subscription. Annual subscriptions save you 2 months out of the year.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
We are happy extremely happy with the overall product and the Customer service is outstanding.
Reviewed on 16/02/2018
Pros
We like the ability to view staff productivity and performance, we not only utilise this internally but for our customers. The video capture feature is useful in our industry as we utilise this for forensic evidence.
Cons
The rules can be a bit of a hassle to setup, not having a clear guide on how these should be set up can delay the install process.
Response from Teramind
Hi Jesse, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Teramind has a library of 250 templated policies you can use right out of the box. Fot your convenience we have split them up into multiple categories so you can easily pinpoint a policy of interest. As always, you can work directly with our sales team to get some additional pointers.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Software does the job that is needed. User friendly and on point.
Reviewed on 08/05/2017
Pros
The things I like the most about this software are the screen shots and video of items that are being monitored. The tool is straightforward and easy to use. Setup is really quick. Default items to monitor are a big help.
Cons
The think I like the least is the Price. It would be nice if it was cheaper on a yearly basis. Then I would roll it out to the entire organization.
Response from Teramind
Hi Mike, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!
- The Teramind Team
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Excellent product, easy to install, easy to use
Reviewed on 21/02/2018
Pros
Very simple and straightforward to install and use. No problems with firewalls or whatsoever. It simple works!
Cons
It is a little bit expensive, I would suggest to have an entry level price mode with a basic fee per agent and limited to one week data, and then pay more if you really need to store longer periods.
In any case is the best product in market.
Response from Teramind
Hi Jose, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Teramind offers both monthly and annual subscription models for the cloud hosted solution. Annual licenses save you 2 months out of the year!
We thank you once again for your review and are working towards providing an even better user experience for our customers!!
- The Teramind Team
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Simple, comprehensive, configurable everything we were looking for. Well done
Reviewed on 17/04/2018
Pros
It provides a comprehensive view of what is going on in our business and allows us to configure it to deliver productivity metrics that we rely on.
Cons
It created some conflicts in unexpected places that took some time, and very good customer support to sort out.
Response from Teramind
Hi Patrick - Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Given that we do quite a bit of monitoring, and the fact that no two environments are identical, minor tweaks maybe necessary to allow Teramind to do its job. Glad to hear support was able to assist in troubleshooting.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great tech support, really know what they're doing.
Reviewed on 13/02/2018
Pros
Simple and intuitive. The setup was straight forward and started capturing data immediately. Rather powerful tool.
Cons
I couldn't find the documentation but that's likely my fault. Just did a support session and trying to leave them a good word.
Response from Teramind
Hi Charles, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
The User Guide is conveniently placed on the footer of our website and can be accessed from any page in the Teramind website. As always, our support staff is ready and able to assist in answering any questions you may have
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
