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237 Reviews

- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Good Application for Non-profits and Mid size teams!
Reviewed on 12/03/2022
Pros
We use this application for managing volunteers. Volunteers can easily add their contributed hours with this application.
Cons
The newly added employees can't able to see the past posts. It would be better if they can see the last posts too!
Response from Connecteam
Hi there Anand!
Thanks for your feedback!
New users can definitely see older posts if those were published to Smart Groups.
When you create anything on Connecteam, the system asks you how you'd like to publish it. You can select the users you have RIGHT NOW in your account, or select a Smart Group which will include all current and future users that match that group's rules (you have the default "all users" group if you want everyone to see those posts).
If you're not sure how to do that, you can contact our team via our live chat :)
Thanks again!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Best HR software that i've come across and by the looks of things they are just getting...
Reviewed on 04/10/2022
Brilliant. Absolutely brilliant from the design to the usability to the support articles and videos to the customer service. This is a great platform and a great team and i'm looking forward to growing with it in our small organisation.
Pros
The simplicity and scope of the software. It packs so much in while keeping it relatively easy to use and administer. I'm really impressed.
Cons
I think the pricing model could be a little more flexible for 11 - 30 level organisations but offering a free version for firms under 11 employees helps a lot with that.
The editors can be a bit cumbersome (the Text editor windows in many cases are small compared to available screen real estate).
There is no auto-save so if you have connectivity issues, or have fat fingers when using your mouse... bye-bye work. These are by no means deal breakers though, just things to be aware of and I'm sure they will address these in the long term.
The automation cannot be routed between different segments for different activities (e.g. employee signs this, then send to admin assistant to review, then send to the manager to sign. Again though these are by no means deal breakers and I'm certain these features will be added in the future.
Response from Connecteam
Thanks for the review Jason!
Our product keeps on improving thanks to our amazing customer feedback!
You can certainly create an automated procedure with our forms using our status and notes feature !
Feel free to reach out to [email protected] as we will be glad to assist!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Need to focus on PTO option
Reviewed on 26/01/2023
I keep all my emails. I have been told the same spill every time I ask for 2 years straight like its a scripted answer. Just quit with excuses and get the PTO option
Pros
price I guess if I have to choose . but not a lot. same story different day
Cons
NO PTO option . I have begged for this to be implemented and keep getting told they are working on it. initially I was told they had it
Response from Connecteam
Thanks for your feedback.
While we have a planned roadmap for new releases, in most cases there are unexpected things that happen that need a higher prioritization, and the company needs to make decisions that may affect the ETA of certain features, which may also make some people unhappy. We understand that.
We have no intention of promising customers things that will not happen. It has no value for us as a company and no value for our customers. But it doesn't change the fact that you feel like you were misled, and we apologize for that.
The PTO option is a big one and has been in the works for the past few months. We already had a live webinar about this feature and we've demonstrated it to customers and gathered feedback.
In the next 10-14 days a BETA version is scheduled to be released to some customers that wanted to try the PTO first. If you wish to join that BETA, please email me at [email protected] and we'll add you to the BETA program.
Thanks,
Chen
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Connecteam is a must have with features that are built to ease management
Reviewed on 10/01/2023
It's been amazing! The chat and support team are great! The features all work and perform as expected or better, and the ease of use for new employees makes getting our team up and running easy! Great job, we can't imagine running our business without connecteam now!
Pros
There is not a feature on connecteam that we find clunky or hard to use. The feature that has helped us the most from an administration standpoint would be the timesheets and timeclock. The way the feature works with staff able to modify shifts, and admin getting alerted for approval has streamlined our payroll. The function that helps us manage our staff the most would be the messaging, directory, and updates. Having our staff connected through this has really helped our performance and optimization. The scheduler is another feature that we would be lost without.
Cons
I honestly cannot think of anything! From the onboarding and inclusion of new staff, to the ability to schedule, contact, and process payroll connecteam has become essential to our management and a one stop, do it all app for our entire team. One small complaint is that several features appear to be available but I end up getting an add to upgrade. It made learning the platform a little more difficult for me in the beginning, but other than that no complaints. (and even that feels nit picky).
Response from Connecteam
WOW, Brian! Thank you so much for writing such a detailed review!
It's really great to hear you do so much with Connecteam and that you're having a great experience :)
If there's anything else we can do to make things even better, you know where to find us :)
Thanks again!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Connecteam offers user friendly and efficient ways to manage a business.
Reviewed on 02/09/2022
Connecteam is an efficient app that has helped me build training databases and easy reference materials for team members. It is also an effective way to communicate with and assess team needs throughout the work week.
Pros
Connecteam is efficient and affordable. Team communication and training materials are easily accessed, and created without a large learning curve. Customer service is very responsive, and works tirelessly to fix software issues that arise.
Cons
The scheduling and calendar piece of the app used to be difficult to coordinate with google calendar, however, I have not re-tried this after new features have come out. I wish more administrative capabilities were available via mobile device access.
Response from Connecteam
Thank you so much for your detailed review, Audrey!
We know that the Google Calendar sync can be improved and it's already on our roadmap to make it better :)
As for more mobile capabilities for admins - we're adding more and more with each app update on a bi-weekly basis. If you have any specific capabilities you'd like to see on your mobile app as an admin, please email our product team at [email protected] so we can prioritize it :)
Thank you so much!

- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Connecteam - Easy time clock management and your staff with love it
Reviewed on 07/09/2022
Connecteam is an easy online/mobile time clock. Our staff has found it easy to implement and never forget to clock it. The software makes payroll a 10-15 minute activity vs the 60 minutes it took before when using a paper system.
Pros
We initially did a trial of this software with our staff. They loved it and begged us to continue with it. It is so easy, and allows for a great tool to manage time and make payroll reports fast.
Cons
The one feature that would make this software even better would be the ability to export payroll time into straight hours vs the hour. minutes that it comes out in even though it reports the minutes after a decimal (for example 90 minutes is reported as 1.30 instead of 1.5 hrs)
Response from Connecteam
Thank you, Karrie!
We're happy you find Connecteam useful and user-friendly for your team :)
The capability you're looking for regarding the timesheets export format already exists :) All you need to do is change the format in your time clock's settings menu. It's under the General tab, all the way down to "Timesheet & payroll export format". Change it from Decimal to Time, save changes, and you're all set.
If you need assistance, you can contact me directly on my personal email at [email protected]
Thanks!
(And if that worked, we'd love to get a 10/10 review from you )
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
One of the main features of Connecteam is its ability to help businesses with remote teams.
Reviewed on 23/02/2023
For companies seeking to simplify their staff management and communication procedures, Connecteam is a great tool. It is a useful tool for companies of all kinds due to its variety of features, simplicity of use, and reasonable cost.
Pros
Additionally, Connecteam provides a number of tools to aid companies in their employee management duties. The software offers everything companies need to efficiently handle their workforces, from scheduling and time recording to HR and compliance administration.
Cons
Additionally, some users have mentioned that the software occasionally experiences hiccups or flaws that can lead to errors or malfunctions.
Response from Connecteam
Thanks for the 10/10 review!
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I've been looking for this for my small business for 2 years!
Reviewed on 22/03/2023
Overall, I give it a 9.5. I'd give it a 10, but no one would believe me if I did.
Pros
The app is fantastic, but the customer service is beyond compare!!! All companies should take a page from their book!
Cons
Uptime is about 99.5%, and it should be a bit higher. Also, when they are down, the are down for multiple hours.
Response from Connecteam
Thank you so much for your review! We are over the moon with your feedback about our customer support, and it's really great to hear your business benefits from Connecteam :)
Yes, the past year was a rocky road for sure. After growing faster and at a much higher velocity than expected, we experienced a few network issues that shouldn't happen anymore. I can guarantee that we do whatever it takes to better our infrastructure and servers and that we understand deeply that businesses rely on Connecteam for their entire business operations and communications, so you can rest assured no one at Connecteam takes it lightly. While downtimes happen to all software companies, it's not something we can live with, so we spare no expense and work around the clock to make things better for almost 1,000,000 people using Connecteam as their primary work tool.
Thanks again for your feedback and recommendation! If you have more suggestions for us, you know where to find us :)
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great management system
Reviewed on 25/03/2023
Pros
Loving Connectteam for its ease and practicality! Makes day to day work flow manageable and provides staff with ongoing schedules.
Cons
If you are a larger organization, I feel that a few items should not be charged for. Example, to copy and past a schedule from one week to the next, it should not be billed extra.
Response from Connecteam
Thank you so much for your review!
We're happy to hear Connecteam helps you and your team on your day-to-day!
It's important to mention that Connecteam's pricing, especially for larger teams is unparallel, as you can save 5-6 other subscriptions with Connecteam's all-in-one, and for the best prices in the market.
The "copy previous week" feature is indeed a super useful, time-saving capability! We love it as well :) Right now it's available on the Advanced plan, which is the middle-tier plan, and on our Small Business Plan of course.
For anyone reading this - if you find yourself in a need of assistance with our pricing, we're always here to help as much as we can, so don't hesitate to reach out at any time :)
Thanks again for recommending Connecteam!
- Industry: Security & Investigations
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Connecteam, Great software - Great service
Reviewed on 08/02/2023
Customer service team are great. I have had an answer to all my questions within 3-5 minutes.
Pros
Easy to use and a great addition to our scheduling process and great customer service
Cons
Unable to assign tasks to people if they are multitasks - that is the only thing I have seen at the moment.
Response from Connecteam
Thank you so much for recommending Connecteam :)
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Innovative All-in-one
Reviewed on 05/02/2020
Since its' implementation we have had phenomenal feedback from our employees. We had a difficult time keeping track of all the different (and expensive) software that did different things. We had 4 software companies doing different thing now all in Connecteam.
Compliance tracking was an issue as well, but with workflows you can easily see who submitted & who didn't their reports and many more features. I have nothing bad to say.
Pros
Everything is great in it. It is literally an all-in-one software. We use it to communicate with our teams, do online training, write incident reports, have them emailed out to appropriate recipients, time & attendance, scheduling and much more. It's incredible what you can do all in one app. Very innovative and best of all is their customer service + the pricing.
Cons
There is hardly any dislikes.
Scheduling, time & attendance needs a little more features such real time alerts for unscheduled shifts, wrong locations, in late (while synced with Time Clock) and having the ability to send schedules out to clients.
Minor bugs here and there, but whenever you bring them up to customer service, they are fixed within 24 hours
Switched From
TimeTrexReasons for Switching to Connecteam
Pricing, functionality, customer service, and no-pressure from the company to buy their product or sign a lengthy contract.Response from Connecteam
Thank you so much Hofsep!
We appreciate you took the time to write such an elaborated review, and are extremely happy to see how you utilize so many of the platform's capability!
Many more exciting features and capabilities are coming very soon, so stay tuned :)
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
An amazing app for startups and established businesses
Reviewed on 22/12/2020
The team has been great! very attentive and respond to questions very quickly. They are also willing to listen to ideas that would make this software better. They have been improving this app dramatically and I thank them for their continued effort in doing so.
Pros
The ease of use and implementation is always important to reduce the time it takes to train and have to correct errors.
Cons
Some great features are only for the higher tear subscriptions which as a smaller company is a bit costly.
Reasons for Choosing Connecteam
Tracksmart was a good app. Although it did not allow much flexibility with other features such as report writing, communication with our team and etc. Compared to this app Tracksmart does not have many features and anything else requires you to subscribe to additional apps that integrate with one another.Switched From
TrackSmart SchedulingReasons for Switching to Connecteam
Ease of use, number of features, price, and above all the team has been great and willing to jump on a call whenever needed. Very important when we are trying to get something done.Response from Connecteam
Thanks for the warm review Jose!
That's highly appreciated :)
Stay tuned for upcoming product updates with more great features to enhance your day to day work!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Amazingly flexible platform that is super affordable!
Reviewed on 08/10/2020
Our experience has been wonderful, from implementation throughout. We've got almost a 100% participation rate amongst our staff, which is incredible. It allows us to communicate much more efficiently than ever before, and has really made the company feel more united. We have a variety of departments within our company (full service restaurant, multiple retail stores, on-site and off-site events, a convenience store, a quick service restaurant, and E-Commerce). This platform has been integral in streamlining information. With the challenges presented by COVID-19, Connecteam has never been more valuable to us. In addition to using Connecteam for sharing important information, we also use it for daily checklists and inspections, daily temperature and screening checks for our teams, etc.
Pros
What was most attractive to our organization was the fact that many of our employees do not have company email accounts. We needed a platform that could allow us to streamline our communications across a very diverse team using their personal email accounts. We also thought the pricing was extremely affordable in comparison to a few other platforms we looked at.
Cons
It would be great if the "Events" abilities were spruced up a bit (allowed pictures and further customization). Other than that, I can't really think of any shortfalls!
Reasons for Switching to Connecteam
Pricing and ability to have users outside of the company email system.Response from Connecteam
Thanks for the amazing review Cora!
We love having you as a customer, and it's great to see you scale with Connecteam and make the most of its capabilities.
By the way, the Events feature is about to receive a GIGANTIC update very soon! You're in for a treat :)
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Glad to have found this.
Reviewed on 22/12/2021
I'm happy with Connecteam, and I'm glad I found it.
Pros
It has a wide variety of features that have allowed us to move our payroll and HR to a virtual platform. Clocking in and out and tracking employee hours and location is a great feature.
Cons
It is not completely intuitive in all the areas of use, there are SO many helpful features, its hard to keep track at first. Nevertheless support is incredible and you can learn quickly if you reach out.
Response from Connecteam
Thank you so much for your review, Angela!
We're happy to hear Connecteam helps you and your team be more productive and get more done :)
Yes, some features are more advanced than others, but all features and capabilities have supported videos and articles to make things simpler.
We're also happy that you have found our support team to be helpful and responsive!
Thanks again for taking out the time to review our product and services!
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
No more slacking by lazy team members, cos everyone's input and activity gets tracked...
Reviewed on 17/07/2021
The administrative aspects of managing teams can be very hectic, but Connecteam helps make it significantly easier. Preparing timesheets and submitting them at the end of the month no longer takes me a full day to complete; I am able to generate reports on the go and at any point during the month. Also, Connecteam's automated alerts and notifications allowed me ample time to make the necessary adjustments to make up for upcoming staff leave periods.
Pros
The best thing about Connecteam is the extreme ease of use. My field agents with low-capacity devices no longer have an excuse for not filling out their timesheets and liaising their activities with me and other team leaders. Secondly, the layout of the interface makes navigation between pages and functions very smooth.
Cons
I have zero complaints from using Connecteam. It exceeded my expectations more than threefold.
Response from Connecteam
Thanks for the awesome review, Alhassan!
It's great to hear Connecteam helped you and your team to save time and be more productive :)
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent software for small business employee management
Reviewed on 27/02/2020
Exceptional customer service. So much better than many other options out there.
Pros
I REALLY like Connecteam. I had tried quite a few programs before settling on it and it is by far the best value option I've tried. We use it for employee checklists and as a knowledge directory, all our timesheets are completed in it and we use the chat function to communicate job updates. I'm still developing our processes to suit it but I can see it doing much much more. Great program.
Cons
I don't like how you can only access the admin console on a PC but I understand it's a program designed for use on phones and ipads.
Response from Connecteam
Thank you SO much Nikki!
We appreciate you taking the time to write this amazing review and share how you utilize Connecteam in your company.
Please note that with the app's Admin Tab you can manage users and admins, view app's activity, send updates, manage the schedule and time clock, and operate all checklists entries. All directly from your phone!
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Connecteam Is A Team Connected!
Reviewed on 29/08/2022
The best thing? The Connecteam support staff are with us every step of the way on our journey and this is what makes the difference. Sometimes, you purchase an app and there is no support at all – they take your money and you never hear from them. But with Connecteam, you are assured support with real people in real time! I can’t thank this team enough for their collaboration and their incredible assistance. You really believe that you are a partnership, that your success is their success. Don’t hesitate to reach out to these guys, they are quite simply, awesome!”
Pros
I give Connecteam 5 stars (6 if I could!) - The app has bought together all of our systems into one place. Using the app on mobile phones, we are now paperless, the technicians can clock on and off easily and can write their repair notes effectively, and with the touch of a button, it goes back to the office in real time. Our labour efficiency has stabilised, our invoicing of customers is now done within 24 hours, and our profit margin is a lot healthier, meaning smiling faces on the Board of Directors!
Cons
No cons to this application. We would like however to have the techs diary sync with their hours that they actually worked.
Response from Connecteam
JoAnna, you're making us smile :)
It's amazing to hear you're able to better manage your company's day-to-day with Connecteam, saving costs and bringing people together.
We're super happy to hear you're satisfied with our customer support teams, they really go the extra mile every day in order to provide the best service for our customers.
We thank you again for the time you took to write this review! Have a great week!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
This is the greatest thing ever.
Reviewed on 20/12/2018
Overall, I am BEYOND satisfied with Connecteam. Despite the very long wait times for escalated support, the software is well-built and so far works as it should, so escalated support isn't something one would need often anyway. It is feature rich, and very affordable. Worth every penny, and I am so happy that I stumbled across this.
Pros
Want to design your own employee app? No, seriously... a REAL app? Connecteam is for you. Want to add custom features such as a mobile time clock, work schedule, event calendar, incident report app, reimbursement report app, online education center, custom push notifications, digital company handbook, in app messenger, team self-assessment, team surveys, a mobile help desk, and much much more? Connecteam is for you. It is ready to right after sign up, and scaling up seems endless. I could rave for days - l.i.t.e.r.a.l. days about everything I love about this software - but I don't have the space. What I will say is that Connecteam has solved every problem I've had since starting my business that I paid over 2x as much for other programs to do that couldn't. Connecteam is what all other 'create your own app in a few clicks' companies wanted to be and promised to be.
Cons
I only have 2 dislikes - that's right... out of all the amazing features and functionality available in Connecteam, I only dislike 2 things about the software. Just pause a moment before I proceed and let that sink in.
Cons: The 1st con actually isn't a software issue. It's a support issue. Support is readily available, super polite, and extremely responsible. However, for elevated tasks, a ticket must always be created and escalated and the wait times for that are extremely, extremely long. Need help setting up a feature? Connecteam support is there almost instantly willing and ready to help. Need help figuring out why said feature is doing something wonky? Sorry, gotta create a ticket for that. Right now, I'm still waiting on a resolution for a bug I reported over a week and a half ago. Thankfully, the bug doesn't restrict my ability to use the software. It's more of a cosmetic issue.
The 2nd con is that there is a feature in the software called 'Workflows'. In brief, it allows you to set up an app within the app of sorts where app users can enter info or submit forms, and someone else (such as a manager or payroll approver) can review what was submitted and update the status (to something such as approved or rejected, for example). The problem I have is that there is no way to leave a note to the submitter after reviewing the submission. You can't leave feedback or praise, you have to start a chat to message someone which means backing out, extra clicks, etc.
Response from Connecteam
Nyla! Thank you for this incredible review!! We appreciate the time you've spent on reviewing us. My name is Chen and I'm from the product team and I'd happy to reply to your awesome feedback:
We work hard to make Connecteam a true all-in-one employee app. We release new features, enhancements and general fixes on a weekly or even daily basis. It would be a lie to say that this approach to product management doesn't come with a toll.. It means that we will have glitches and we prioritize it by many considerations. Cosmetic glitches are usually less urgent but I promise you that we get to ALL of it! You'll see :)
As for the Workflows - I agree! Stay tuned for amazing new capabilities coming to the Workflows in the next few weeks. The notes support for mobile and much more is coming your way. We always revision features according to customers' feedback and this has come up a lot, that's why it's in our roadmap for Q1 of 2019!
Thanks again for putting the time, it's golden to us!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Explore the features they are gems
Reviewed on 22/03/2022
I am getting the forms and documents I need from the field. They were using paper forms before this and would lose them, forget them...bottom line we would never get them in the office. Getting the documentation keeps us OSHA compliant and helps us with unemployment claims if we had a legit reason to terminate someone. Also, I cannot stress enough, their support is fabulous. I scheduled a training online and the rep that helped me, [SENSITIVE CONTENT], was phenomenal! She continues to reach out and offer to help. She showed me all of the extra features that I really did not anticipate using and I am so glad she did.
Pros
I love the ease of implementation. The software automatically sent invites to the users to download the app. The form creator gives so many options to use forms already created or to create one of your own. The forms are simple and can be signed from a mobile phone. Signatures are critical for documentation of training, write ups, injury reports etc.
Cons
Unless a user purchases the expert version there are limits to the number of jobsites you can use GPS tracking on. With the level that we have we are limited to 10 jobs. I would be much happier with the ability to have 15 to 20 without having to upgrade. We are working with the limits of 10 for now because there really is a large jump in price.
Response from Connecteam
Amazing review, Karen! Thank you so much!
It's great to hear Connecteam helps you better manage your business and team, save time, and automate day-to-day workflows.
As for the capabilities you're looking to have in your plan without upgrading again, the best would be to communicate that to your Customer Success Manager at Connecteam and ask if there's something that can be done to help :)
Thanks again for your positive detailed review!!
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easiest System I've ever used with the best Customer Service!
Reviewed on 17/03/2022
Connecteam took us out of the land of paper and into the digital age. We are no longer spending days adding up timesheets, mileage logs, and having multiple calendars to keep track of vacations or having to print out phone lists. The employees can quickly engage with each other and do it quickly and efficiently. Customer service has been amazing from the start. They are quick to respond, willing to make video trainings just for me and are willing to take my ideas for change and work on them.
Pros
This system was easy to learn and easy to implement. Getting 40+ people who were stuck in their ways to accept something new....it had to be good! They have loved the chat feature, directory, and updates are a great place to acknowledge Birthdays and special accomplishments. I've also used it for annual training and onboarding, wow....has that saved me mountains of paperwork. The time clock feature is great for tracking their appointments with patients and the Job Scheduler we use for vacations.
Cons
Because our payroll has to be so detailed because of healthcare we are having to figure out different ways to get the totals for payroll but we are getting it figured out.
Response from Connecteam
Rhonda, your review is amazing in so many ways!
We love that you do so much with Connecteam and that your 40+ team members find the app to be simple and easy to use!
We are super happy to hear how your organization went completely digital using one platform, and that you find it to be affordable, especially when compared to everything you use Connecteam for, which is usually being done with 5-6 different apps!
As for the timesheet reports, we just released a new custom report editor for our timesheets! You can now rename all columns, rearrange columns with a simple drag & drop, decide which will be included in your report, modify formats for most columns, change sorting, and much more! Make sure to check it out!
Thanks again for making our day! :)
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Connect for Business
Reviewed on 20/05/2022
This is the best part about Connect. They have been incredibly supportive and in a very timely manner. They are eager to listen, quick to react and take the time to help.
Many companies could learn from the customer service that the Connect team provide!
Pros
The ability to have one platform for the purpose of scheduling our employees, time tracking for payroll and the ability to create reports is very important. It makes it easier for our employees.
It's also a great platform to communicate with employees, to create engagement and a portal for feedback. There are so many tools available that we are just tapping into the possibilities
Cons
Some reports need to be improved such as the ability to create more customizable reports. While you can do this, not all information is available. The ability to create invoicing per job is also important.
For the GEO breadcrumbs, it would be good if the system could identify possible GPS tampering by the employee (turning their phone or device into "Mock" Gps mode.
Response from Connecteam
Thank you so much for your review, Ian!
Most of what you've mentioned we already talk about and some of it is already on this year's roadmap, so you can expect some of the features you mentioned to roll out in the next few months :)
Regardless, please keep the feedback coming! Contact us for any request or a suggestion for improvement, we're always happy to listen and learn from our customers :)
Thanks again for recommending Connecteam!
- Industry: Information Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Connecteam is the Key to Productivity
Reviewed on 28/12/2022
My overall experience with Connecteam has been extremely positive. Our company was using a patchwork of various software solutions to manage our remote workforce, but Connecteam allowed us to consolidate all our management needs into one platform. The customer service team was incredibly helpful in getting us started. We were able to quickly involve new employees, communicate with our remote staff, and track each individual's performance. The automated reports were also invaluable in helping us identify areas for improvement.
Pros
Connecteam is a comprehensive cloud based field service management and employee engagement software. It is designed to help businesses streamline their work processes and increase employee engagement. The software offers a variety of features and modules to help businesses improve communication, increase efficiency, and reduce costs. Features include task management, time tracking, asset tracking, customer management, reporting, and more. Connecteam also includes a mobile app that allows employees to access their work tasks and processes from anywhere.
Cons
Setting up Connecteam may be a bit complex and time consuming for businesses who don’t have the technical expertise.
Response from Connecteam
Thank you so much for the review, Luca!
It's great to hear you find Connecteam to be beneficial for your company and that you're happy with our products :)
My name is Chen and I'm from Connecteam's product team. I would love it if you could contact me at my personal email address, [email protected], so I can learn more about your experience and what you think we can improve.
Thank you!
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Total Security LLC
Reviewed on 03/08/2020
Our experience has been great. I am not very tech savvy, but with the help of the connecteam staff I am now able to navigate the app and dashboard with ease and teach others.
Pros
This program allows our security officers to use one program no matter what site they are working at. All reports are similar and the location tab allows our office to ensure officers are punching in at their site location, not from home or on the road. There is more than meets the eye with Connecteam. Having used the program roughly 2 years now, we are still learning new features and implementing them.
Cons
The updating, which I understand has to happen. We have had few instances where the program would stop working for an hour or so. It would be nice to be notified immediately with any issues going on.
Response from Connecteam
Hi Gerard,
Thanks for the awesome feedback!
We're happy to have you on board and super happy that you always find ways to scale within the product, which is what we aim for!
It's great to see your team uses one platform for everything they need, and we're positive you'll adopt more solution as we have amazing all new features in our pipeline :)
Thanks!
- Industry: Museums & Institutions
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Connecteam Hits the Mark
Reviewed on 12/06/2022
The Connecteam always reached out promptly--within minutes--to help resolve my issues. Even if the issue wasn't resolved, the still kept in touch to let me know what was going on.
Pros
It allowed me to process payroll quickly and accurately, reducing payroll processing from a 6 to 8-hour tedious (and dreaded) operation, to less than an hour, even during peak season.
Cons
Processing payroll for a bimonthly period was not easy, and we never quite worked all the bugs out with that. In the end, it was easier to switch over to biweekly pay periods to eliminate the problems with calculating overtime across calendar weeks.
Response from Connecteam
Thank you so much, Tom!
It's great to hear you're able to save so much time on your payroll process, and that you find Connecteam to be simple and easy to use :)
A few months back, we've added multiple new overtime options to accommodate our customers' most common use cases. If you think there's room for improvement, can you please contact me personally at [email protected] so we can work on that with you?
Thanks again for writing this 10/10 review of Connecteam!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great App & Customer Service
Reviewed on 08/08/2018
My overall experience is great. Well worth the money!
Pros
I have several old-school folks on my team. I tend to get a lot of push back when I introduce a new form of technology. We don't have a central meeting location therefore I can't have one time clock for everyone to punch. This app works great and my team really seems to like to like it. It is very easy to install and user friendly.
Cons
Connecteam is a newer innovative company. Due to that, I believe they are still making quite a few changes to their software (mostly really good changes, but changes none-the-less). I don't have an abundance of time to look at the desktop launch pad and check out all of the new features. The support staff is always willing to help you out when you need the assist though.
Response from Connecteam
Thank you Sara!
We are introducing improvements and new capabilities on a weekly basis, so there's always something to look forward to!
We will soon introduce a new managers tab in the app that will allow us, among many other great features, to highlight software updates and improvements for you when you're on the go so you won't miss out and have an easier on boarding experience for big releases.
As for multiple time clocks - we're still pondering what's the best way to make it work, but it will happen eventually :)
Thanks again for the feedback!