Connecteam Reviews

Pros

- We LOVE that the app is easy to use from an end user standpoint, and extremely customizable from an admin standpoint (everything from setting user permissions per team/job title/individual to changing the names of different features within the app to suit the unique business operations)
- The "library" asset with its search feature is incredible - one of our clients uses it to house an emergency contact / medical info database, and the ability to easily search important information rather than manually checking pages of data saves time and stress
- The flexibility to assign a geofence to restrict where employees clock in and out was critical for one of our clients, who relies primarily on mobile workers who aren't in a traditional office setting
- The job scheduler is incredibly intuitive and the ability to template and duplicate shifts is such a timesaver
- The customizability of the workflows and the many different features is awesome - we've barely scratched the surface on all it can do still
- Last but perhaps most important, the customer service is unparalleled. The Sixth Sense team has managed a number of different software implementations over the years but this has been far and above the smoothest. Shahaf, Alon and the rest of the team are responsive, professional, friendly and extremely knowledgeable. The customer support does not end when the app implementation is complete, and they are a valuable resource for ongoing troubleshooting support.

Cons

Before I list any cons, I'd like to say that the team is always working on new updates, and we've already seen some of our suggestions and feedback implemented. Here are a few areas the app could continue to be improved:
- Timeclock and workflow reporting could be a bit more robust (ability to customize timeclock reports and fields, automated ability to merge different workflow reports together). Our clients use the timeclock timesheets to run payroll so the customizability would be extremely helpful.
- The synced vs unsynced time clock and job scheduler and the benefits/limitations to each was a steep learning curve but once we figured it out, it ran smoothly
- It would be great to have more areas where we could do a batch data upload (eg. within workflows, library assets)
- At this point, the geofence settings are applicable to all or none employees, it would be great to be able to adjust these settings on an individual level

Pros

The administrative capabilities of Connecteam allows my company (and now, my entire network) to keep track of our field team's licensing, which varies constantly. We can use filtering to find the people we need when and where we need them.

Cons

The inability to synchronize with a personal calendar is a fatal flaw, and seemingly not something that would require reinventing the wheel. There are other software solutions out there that can sync one calendar to a personal calendar. Asking the whole team to keep a separate calendar and availability is a nonstarter, so we simply dont use the connecteam calendar.

Pros

Connecteam is a sofware that is being used departmentally in the institution.It makes it possible for members of each department to internally communicate. It has different options in which employees can use to be kept up to date and feel connected. One of the thing that excites me the most is the great customer support that is always reachable. The software is also easy to use and come at a market friendly price.

Cons

Hardly can i mention any dislike. It is a great product and i love it.

Pros

Able to deploy messages to employees with no organizational mailbox.
Arrange registrations to events and meetings.
Get feedback surveys for trainings in the company.

Great support team (especially Chen Shofar).

Cons

It would be great to be able to grant specific permissions to a manager in the organization to check out reports submitted by his employees.
It would be very interactive to be able to reply back to a specific report submitted by employee - for example, if an employee report for safety incident, we would like to tell him/her that his report has been handled.

Pros

ease of use and the customer service is TOP NOTCH. too bad all companies don't model the same customer service like chen and connect team

Cons

getting used to new software which always has its difficulties

Pros

My absolute favorite thing was being able to brand this with our brand. We had a small shop for the holidays, but branding the app and having such a BEAUTIFUL and functional app offered credibility and professionalism to my brand new staff to see our small biz as growing.

Cons

The chat function didn't often work. You'd have to exit out of the app and reopen it to send messages almost every time. That's literally the only part I think needs attention at this point.

Pros

It's so easy to setup and get started with. There is a lot of features and opportunities which every company can use.

Cons

Some features do miss basic things like conditional answer in forms and the onboarding solution is just a list which the user have to go trough and not a journey

Pros

Ease of use
Muiltu functions
Constant updates
Improves communication's
Helps reduce costs
Training abilities

Cons

Dashboard to be a little bit more mobile friendly..but not critical

Pros

I honestly did not try it out the way I would have liked to. But I really liked how user friendly it was & the simplistic design & colors. I hate programs that are cluttered looking, your was perfect.

Cons

I honestly can not say anything bad. Unfortunately due to my leaving the company I was not able to implement it & try it out the way I had wanted to.

Pros

its very flexibel and i can customize how i need it.

Cons

So far there is nothing I do not like. Maybe a LaunchPad app is missing but i think they will also do it in fututre

Pros

The software is very practical, and easy to use. The customer/ tech service is phenomenal. Very helpful and responsive.

Cons

I do not have any negative critiques of this product at this time.

Pros

Ease of usability to provide drivers with all required information in a timely manner. Cuts down calls into the dispatch customer support is second to none.

Cons

Not yet any issues have been dealt with quickly and efficiently.

Pros

We found this software very easy to use.

Cons

The load up time is a little slow and the search feature needs some attention.

Pros

Being able to pull off time reports when I need instead of waiting for employees to hand them in at the begining of the next week.

Cons

Would like to be able to format the reports the way that suits me. Maybe there is a way to do that I just havent figured it out yet.

Pros

Time sheet
Accessibility
Notifications and team reminders

Cons

Team member can only join app using phone invitation stoping users with iPods or IPads from using the app unless they have a phone

Pros

Easy to use.

Cons

Missing too many features.

Pros

I love that this solution is easy to use, is aesthetically pleasing, and is a great value for the cost. I love that they are constantly working hard to continually improve (on an already amazing solution) and send out updates often about what new features they are adding on.

Cons

What I like the least about this software is that some things are found in very weird locations (Why is Geo-Fencing in time clocks and not in settings under job scheduling?). I also wish there were training videos for employees. I work remotely and our employees are older and wish there is a way to send them a tutorial without having to try and teach them over a call. (I gave up and made my own training videos on how to use the app and they still struggle).

Pros

What was most attractive to our organization was the fact that many of our employees do not have company email accounts. We needed a platform that could allow us to streamline our communications across a very diverse team using their personal email accounts. We also thought the pricing was extremely affordable in comparison to a few other platforms we looked at.

Cons

It would be great if the "Events" abilities were spruced up a bit (allowed pictures and further customization). Other than that, I can't really think of any shortfalls!

Pros

I am a HUGE fan of the Connecteam App. The fact that the app is constantly evolving with new and exciting tools, make it easier to use and keeps my employees engaged and wanting to add more. This allows for the day-to-day activities to be done faster and from one location. The Customer Service I have received is AMAZING. When I have questions or thoughts I need to work through, they are right there with information to help me make the decision to improve my process.

Cons

Not that I like it the lease.

1. Having the ability to view a single user activity. Pulling any documents with their name or ID # to view their progress.
2. Having the ability to create a user path or required training path.
3. Have the ability to create and save templates in Updates.
4. The ability to change the icon/color once the new item is created.
5. Quiz - Complete update: able to have multiple ways to answer the questions, scoring, if there is an incorrect answer, show the correct answer.
6. When making an quick update, not having to resend to everyone, just the individuals that are being added

Pros

When I started my job managing 3 water safety education programs for over 100 schools and around 10,000 students with 49 instructors i was also told there would be no assistant. I know an EMS would lighten the load however Connecteam and their incredible support team solved problems I didn't even know could be solved AND in ONE APP!
Staff availability and shift scheduling in one place, synced to timesheets with custom travel amounts as tick boxes, health and safety forms and shift paper work, housing our library of job procedures, the ability to survey, quiz, LMS, chat, take polls, call, post to and about my team brings us into the 21st century. No more hoping the team have the most up to date schedule spreadsheet or transcribing and or dealing with lost paperwork. No more mixing personal facebook messenger to contact staff. And it was the cheapest I found!

Cons

The best part about Connecteam is if you find something you don't understand or would like the team to add they are constantly improving things! And some companies only add the requested features to the upper level subscriptions but this app grows across all levels.

Pros

I have several old-school folks on my team. I tend to get a lot of push back when I introduce a new form of technology. We don't have a central meeting location therefore I can't have one time clock for everyone to punch. This app works great and my team really seems to like to like it. It is very easy to install and user friendly.

Cons

Connecteam is a newer innovative company. Due to that, I believe they are still making quite a few changes to their software (mostly really good changes, but changes none-the-less). I don't have an abundance of time to look at the desktop launch pad and check out all of the new features. The support staff is always willing to help you out when you need the assist though.

Pros

I love that I can easily view my entire staff's schedule, approve vacation, export timesheets for payroll for a specified pay period, and set up daily reports for my staff to fill out using the workflow option. I also love that I can see specifically which employees read updates.

Cons

I honestly don't have any complaints about the app. I feel that it is EXTREMELY user friendly!

Pros

The software is easy to use, even for those who are not tech savvy. We have a couple employees who do not do computer stuff and they are able to view updates and chats on the mobile ap. There is so much more to this than first expected and all has been good so far. We are just starting to use the Task Management feature which is going to be a game changer for us with making communication seamless between our field techs and our in-office sales and retail people. We have not trialed the syncing between Google Calendar with job assignments but hope to soon and from the demos, it appears it will stream-line our processes.

Cons

Haven't found anything yet, hopefully I won't even need to update this review section!

Pros

Most of the features what we expected to implement in a standard business is readily available, very flexible to implement. Works seamlessly without delays on the push notifications to users, geo fencing is the best part and the approval requests for extended work hours are very much useful and many more.

Cons

SMS functions didn't go well, probably due to local regulations SMS may have delivery failures.