Connecteam Reviews

Excellent one time entry scheduling. Scheduling up to 12 months in one go! With either: weekly, daily, 4 weekly. 3 weekly, monthly or quarterly schedules. GPS location clock in and out. Very little usage of data on employee devices!
Easy export to Excel for payroll management. Break down of all jobs worked on, plus rounded up time spent on say, "travelling between jobs". Makes it so much easier to manage our payroll when we use detailed itemized payment categories (Basic pay, travel time, commercial rate, mileage, holiday etc...).

It would be good when inserting a PDF or picture in Updates, you can also enter some text to go with it.

Our entire business is based around scheduling, we send workers out into the field and their tasks and shift times are liable to change with no warning. I sit at the desktop app in the middle of all the action and my team use their mobile phones to update me constantly.
Lots of software does that, such as Deputy etc, but I liked the ease of scheduling. One you adapt the language (for us "job" = client and "user" = team member so it's pretty easy) It's excellent at long range repeated scheduling, and then altering the schedule on an hurly basis as things unfold.

There's a little bit on going in and out of the Job Scheduling and Time Clock areas, would love to be able to see both simultaneous of link them e.g. click on a past shift in Scheduling and go straight into any shift change requests for it that exist, but other than that, not much!

The user-end is designed for mobile use, so it's super convenient and easy to use your personal mobile device to stay connected with the team. There are so many time-saving features available that take advantage of the tools we already have on hand and make an impact on our daily operations. The mobile app is clear, looks great, and even incorporated our logo into the initialization window. Very professional.

Our previous scheduling software had quite a bit more clarity and control over schedule creation, shift swapping, time-off requests, and general management. ConnectTeam has a functional scheduling feature, which is honestly better than some of the other apps out there, but this aspect could use some improvement. As with any good app company, they have assured me they are continuing to develop this feature and will release any improvements in an update.

The ease of use and implementation is always important to reduce the time it takes to train and have to correct errors.

Some great features are only for the higher tear subscriptions which as a smaller company is a bit costly.

I love that this solution is easy to use, is aesthetically pleasing, and is a great value for the cost. I love that they are constantly working hard to continually improve (on an already amazing solution) and send out updates often about what new features they are adding on.

What I like the least about this software is that some things are found in very weird locations (Why is Geo-Fencing in time clocks and not in settings under job scheduling?). I also wish there were training videos for employees. I work remotely and our employees are older and wish there is a way to send them a tutorial without having to try and teach them over a call. (I gave up and made my own training videos on how to use the app and they still struggle).

Everything is great in it. It is literally an all-in-one software. We use it to communicate with our teams, do online training, write incident reports, have them emailed out to appropriate recipients, time & attendance, scheduling and much more. It's incredible what you can do all in one app. Very innovative and best of all is their customer service + the pricing.

There is hardly any dislikes.

Scheduling, time & attendance needs a little more features such real time alerts for unscheduled shifts, wrong locations, in late (while synced with Time Clock) and having the ability to send schedules out to clients.

Minor bugs here and there, but whenever you bring them up to customer service, they are fixed within 24 hours

When I started my job managing 3 water safety education programs for over 100 schools and around 10,000 students with 49 instructors i was also told there would be no assistant. I know an EMS would lighten the load however Connecteam and their incredible support team solved problems I didn't even know could be solved AND in ONE APP!
Staff availability and shift scheduling in one place, synced to timesheets with custom travel amounts as tick boxes, health and safety forms and shift paper work, housing our library of job procedures, the ability to survey, quiz, LMS, chat, take polls, call, post to and about my team brings us into the 21st century. No more hoping the team have the most up to date schedule spreadsheet or transcribing and or dealing with lost paperwork. No more mixing personal facebook messenger to contact staff. And it was the cheapest I found!

The best part about Connecteam is if you find something you don't understand or would like the team to add they are constantly improving things! And some companies only add the requested features to the upper level subscriptions but this app grows across all levels.

- We LOVE that the app is easy to use from an end user standpoint, and extremely customizable from an admin standpoint (everything from setting user permissions per team/job title/individual to changing the names of different features within the app to suit the unique business operations)
- The "library" asset with its search feature is incredible - one of our clients uses it to house an emergency contact / medical info database, and the ability to easily search important information rather than manually checking pages of data saves time and stress
- The flexibility to assign a geofence to restrict where employees clock in and out was critical for one of our clients, who relies primarily on mobile workers who aren't in a traditional office setting
- The job scheduler is incredibly intuitive and the ability to template and duplicate shifts is such a timesaver
- The customizability of the workflows and the many different features is awesome - we've barely scratched the surface on all it can do still
- Last but perhaps most important, the customer service is unparalleled. The Sixth Sense team has managed a number of different software implementations over the years but this has been far and above the smoothest. Shahaf, Alon and the rest of the team are responsive, professional, friendly and extremely knowledgeable. The customer support does not end when the app implementation is complete, and they are a valuable resource for ongoing troubleshooting support.

Before I list any cons, I'd like to say that the team is always working on new updates, and we've already seen some of our suggestions and feedback implemented. Here are a few areas the app could continue to be improved:
- Timeclock and workflow reporting could be a bit more robust (ability to customize timeclock reports and fields, automated ability to merge different workflow reports together). Our clients use the timeclock timesheets to run payroll so the customizability would be extremely helpful.
- The synced vs unsynced time clock and job scheduler and the benefits/limitations to each was a steep learning curve but once we figured it out, it ran smoothly
- It would be great to have more areas where we could do a batch data upload (eg. within workflows, library assets)
- At this point, the geofence settings are applicable to all or none employees, it would be great to be able to adjust these settings on an individual level

I liked that it was able to support us as a small business, and not only for large businesses.
We use the scheduling aspect, lists, tasks, and updates.

There are some features in the advanced pricing tier that I would like but am not able to access.

Easy to setup and implement with a large team. Video tutorials make teaching your less than tech savvy employees simple.

Would like for it to link the different areas together, user info to timesheets, schedule, workflows, etc. Feel like you are duplicating some important info. Needs timesheet approval flow.

The best thing about Connecteam is the extreme ease of use. My field agents with low-capacity devices no longer have an excuse for not filling out their timesheets and liaising their activities with me and other team leaders. Secondly, the layout of the interface makes navigation between pages and functions very smooth.

I have zero complaints from using Connecteam. It exceeded my expectations more than threefold.

There is not a feature on connecteam that we find clunky or hard to use. The feature that has helped us the most from an administration standpoint would be the timesheets and timeclock. The way the feature works with staff able to modify shifts, and admin getting alerted for approval has streamlined our payroll. The function that helps us manage our staff the most would be the messaging, directory, and updates. Having our staff connected through this has really helped our performance and optimization. The scheduler is another feature that we would be lost without.

I honestly cannot think of anything! From the onboarding and inclusion of new staff, to the ability to schedule, contact, and process payroll connecteam has become essential to our management and a one stop, do it all app for our entire team. One small complaint is that several features appear to be available but I end up getting an add to upgrade. It made learning the platform a little more difficult for me in the beginning, but other than that no complaints. (and even that feels nit picky).

Easy to use. Flexibility with features. All in one app

I would like to be able to have a scoring system for forms. We do cleaning audits and sales audits and we would like to score them. We are currently using Go Audit platform because connecteam does not have this feature yet. Either upgrade the quiz feature to be more flexible or add scoring to forms.I would also like to have connecteam integrating with ADP so we can use it for scheduling, payroll, time off and automated user management

This system was easy to learn and easy to implement. Getting 40+ people who were stuck in their ways to accept something new....it had to be good! They have loved the chat feature, directory, and updates are a great place to acknowledge Birthdays and special accomplishments. I've also used it for annual training and onboarding, wow....has that saved me mountains of paperwork. The time clock feature is great for tracking their appointments with patients and the Job Scheduler we use for vacations.

Because our payroll has to be so detailed because of healthcare we are having to figure out different ways to get the totals for payroll but we are getting it figured out.

Connecteam is a comprehensive cloud based field service management and employee engagement software. It is designed to help businesses streamline their work processes and increase employee engagement. The software offers a variety of features and modules to help businesses improve communication, increase efficiency, and reduce costs. Features include task management, time tracking, asset tracking, customer management, reporting, and more. Connecteam also includes a mobile app that allows employees to access their work tasks and processes from anywhere.

Setting up Connecteam may be a bit complex and time consuming for businesses who don’t have the technical expertise.